1996 CHEVROLET EXPRESS Owners Manual

Downloaded from www.Manualslib.com manuals search engine For warranty repairs during the Complete Vehicle
Coverage period
in the New Vehicle Limited Warranty,
interim transportation may be available under
the
Courtesy Transportation Program. Please consult your
dealer for details.
The Roadside Assistance program is
available only in the United States and Canada.
GM Participation in BBB AUTO
LINE -- Alternative Dispute
Resolution Program*
*This program may not be available in all states,
depending
on state law. Canadian owners refer to your
Warranty and Owner Assistance Information booklet.
General Motors reserves the right to change eligibility
limitations and/or to'discontinue its participation
in
this program.
Both Chevrolet and your Chevrolet dealer are cormnitted
to making sure you are completely satisfied with your new
vehicle. Our experience has shown that,
if a situation
arises where you feel your concern has
not been
adequately addressed, the Customer Satisfaction Procedure
described earlier
in this section is very successful. ,There
may be instances where an impartial third party
can assist
in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty. To assist
in resolving these
disagreements, Chevrolet voluntarily participates in
BBB AUTO
LINE.
BBB AUTO LINE is an out-of-court program
administered by the Better Business Bureau system to
settle disputes between customers and automobile
manufacturers. This program is available free of charge
to customers who currently own or lease a GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO
LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite 800
Arlington, VA
22203
Telephone: 1-800-955-5 100
8-7

Downloaded from www.Manualslib.com manuals search engine To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number
(VIN)
and a statement of the nature of your complaint.
Eligibility is limited
by vehicle age and mileage, and
other Factors.
We prefer you utilize the Customer Satisfaction
Procedure before you resort to AUTO LINE, but
you
may contact the BBB at any time. The BBB will attempt
to resolve the complaint serving as an intermediary
between you and Chevrolet.
If this mediation is
unsuccessful, an informal hearing will be scheduled
where eligible customers may present their case to an
impartial third-party arbitrator.
The arbitrator
will make a decision which you may
accept or reject.
If you accept the decision, GM will be
bound by that decision. The entire dispute resolution
procedure should ordinarily take about
40 days from the
time
you file a claim until a decision is made.
Some state
laws may require you to use this program
before filing
a claim with a state-run arbitration program
or in the courts. For further information, contact the
BBB at 1-800-955-5 100 or the Chevrolet Customer
Assistance Center at
1 -800-222- 1020.
REPORTING SAFETY DEFECTS
TO THE UNITED STATES
GOVERNMENT
If you believe that your vehicle has a defect which could
cause
a crash or could cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA),
in addition to
notifying General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and if
it finds that a safety defect exists in
a group of vehicles,
it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer or
General Motors.
To contact NHTSA,
you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or
366-0 123 in the
Washington, D.C. area) or write
to:
NHTSA, U.S. Department of Transportation
Washington, D.C. 20590
You can
also obtain other information about motor
vehicle safety from the Hotline.
8-8

Downloaded from www.Manualslib.com manuals search engine REPORTING SAFETY DEFECTS TO THE CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect,
you should immediately notify
Transport Canada, in addition to notifying General
Motors
of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario K 1 G 352
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call
us at 1-800-222- 1020 or write:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O.
Box 7047
Troy, Michigan 48007-7047
Tn Canada. please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre
1908 Colonel
Sam Drive
Oshawa, Ontario L
1 H 8P7
Service and Owner Publications
Service manuals, service bulletins. owner’s manuals and
other service literature are available
for purchase for all
current and many past model General Motors vehicles.
Toll-free telephone numbers for ordering information: United States
. . . . . . . 1-800-55 1-41 23
Canada . . . . . . . . . . . . 1-800-668-5539
8-9

Downloaded from www.Manualslib.com manuals search engine Service Manuals
Service manuals contain diagnostic and repair
information
for all chassis and body systems. They
may be useful for owners who wish to get a greater
understanding
of their vehicle. They are also useful for
owners with the appropriate skill level or training who
wish to perform “do-it-yourself’ service. These are
authentic General Motors service manuals meant for
professional, qualified technicians.
Service Bulletins
Service bulletins covering various subjects are regularly
sent to all General Motors dealerships.
GM monitors
product performance in the field. When service methods
are found which promote better service on GM vehicles,
bulletins are created to help the technician perform
better service. Service bulletins may involve any number
of vehicles.
Some will describe inexpensive
service; others will describe expensive service. Some
will advise
of new or unexpected conditions, and others
may help avoid future costly repairs. Service bulletins
are meant for qualified technicians. In some cases
bulletins refer to service manuals, specialized tools,
equipment and safety procedures necessary to service
the vehicle. Since these bulletins are issued throughout
the model year and beyond, an index is required and
published quarterly
to help identify specific bulletins.
Subscriptions are available.
You can order an index at
the toll-free numbers listed previously, or ask a GM
dealer to see an index or individual bulletin.
Owner Publications
Owner’s manuals, warranty folders and various owner
assistance booklets provide owners with general
operation and maintenance information.
8-10

Downloaded from www.Manualslib.com manuals search engine Section 9 Index
Adjustable Mast Antenna ........................ 3-29
AirBag
....................................... 1-21
Adding Equipment
............................ 1-28
How Does it Restrain .......................... 1-26
How it Works ................................ 1-24
Location
.................................... 1-24
Readiness Light
......................... 1.23. 2.47
Servicing
................................... 1-27
What Makes
it Inflate .......................... 1-25
What Will You See After it Inflates ............... 1-26
When Should
it Inflate ......................... 1-25
Aircleaner
.................................... 6-15
Air Conditioning Refrigerants
..................... 6-68
Air Control. Climate Control System
................. 3-3
Alignment and Balance. Tire ...................... 6-48
Aluminum Wheels. Cleaning
...................... 6-57
Antenna. Adjustable Mast
........................ 3-29
Antenna. Power
................................ 3-29
Antifreeze
..................................... 6-20
Anti-Lock Brake System Warning Light
................ 2-49. 4-6
Brakes
...................................... 4-5
Appearancecare
............................... 6-50
Air Conditioning ................................ 3-7 Appearance
Care Materials
....................... 6-59
Arbitration Program .............................. 8-7
Audio Systems
.................................. 3-9
Transmission Transmission Check
........................... 7-44
Transmission Fluid
............................ 6-16
Transmission Operation
........................ 2-17
Transmission Park Mechanism Check
............. 7-46
Axle. Locking Rear
............................. 2-20
Axle.Rear
.................................... 6-19
Ashtrays
...................................... 2-42
Shifting ..................................... 2-17
Battery
...................................... 6-30
Jump Starting ................................. 5-2
Replacement. Remote Keyless Entry
............... 2-6
Warnings
................................ 5-2.5-3
BBB Auto Line
................................. 8-7
Before Leaving on
a Long Trip .................... 4-20
Better Business Bureau Mediation
................... 8-7
9-1

Downloaded from www.Manualslib.com manuals search engine Brake Adjustment
................................
Fluid .......................................
Master Cylinder ..............................
Parking .....................................
PedalTravel .................................
Replacing System Parts ........................
System Warning Light .........................
Trailer ......................................
Transmission Shift Interlock Check ...............
Wear .......................................
Brakes, Anti-Lock ..............................
Braking .......................................
Braking in Emergencies ..........................
Break-In, New Vehicle ..........................
Brightness Control ..............................
BTSICheck ...................................
Bulb Replacement ..............................
Canadian Roadside Assistance ...................
Capacities and Specifications ......................
Carbon Monoxide .................... 2-25.4-25,
Cassette Deck Service
...........................
Cassette Tape Player ....................... 3- 1 1.
Cassette Tape Player Care ........................
Center High-Mounted Stoplamp ...................
Center Passenger Position ........................
Center Rear Passenger Position ....................
Certification Label ..............................
Certificationnire Label ..........................
Chains. Safety .................................
6-29
6-27
6-27 2-20
6-29
6-30 2-48
4-33
7-45
6-28
. 4-6
. 4-5
. 4-8
2-13
2-36
7-45
6-3
1
. 8-6
6-65
4-34 7-44
3-13
3-28
2-56 1-33
1-33
4-26
4-26
4-33 Chains. Tire
................................... 6-50
Changing
a Flat Tire ............................. 5-20
Checking Your Restraint Systems
.................. 1-48
Chemical Paint Spotting .......................... 6-58
Child Restraints
................................ 1-37
Securing
in a Rear Outside Seat Position ........... 1-39
Securing in the Center Front Seat Position ......... 1-41
Securing
in the Center Rear Seat Position .......... 1-41
Securing
in the Center Seat Position .............. 1-41
Securing
in the Passenger Seat Position ........... 1-42
Securing
in the Right Front Seat Position .......... 1-42
TopStrap
................................... 1-38
Where to Put
........................... 1-37. 1-38
Cigarette Lighter ............................... 2-42
Circuit Breakers and Fuses
....................... 6-62
Cleaner. Air
................................... 6-15
Cleaning Aluminum Wheels
.......................... 6-57
Fabric
...................................... 6-51
Glass
....................................... 6-54
Inside
of Your GM ............................ 6-51
Instrument Panel
............................. 6-54
Leather
..................................... 6-53
Outside
of Your GM ........................... 6-55
Special Problems
............................. 6-52
Stains
...................................... 6-52
Tires
....................................... 6-57
Vinyl
....................................... 6-53
Wheels
..................................... 6-57
Windshield and Wiper Blades
................... 6-55
Climate Control. Standard
....................... 3-1
9-2

Downloaded from www.Manualslib.com manuals search engine Climate Control System ........................... 3- 1
Comfort Controls ................................ 3- I
Compact Disc Care ............................. 3-28
Compact Disc Player
....................... 3- 17. 3- I9
Console Storage ................................ 2-4 I
Control of a Vehicle .............................. 4-5
Convex Outside Mirror
.......................... 2-40
Coolant
....................................... 6-20
RecoveryTank ............................... 5-13
Cooling System
................................ 5- 12
Courtesy Transportation
........................... 8-6
Cruise Control ................................. 2-32
Cupholders .................................... 2-41
Customer Assistance for Text Telephone Users
......... 8-3
Customer Assistance Information ................... 8- 1
Customer Satisfaction Procedure .................... 8- 1
Clock. Setting the ................................ 3-9
Damage. Finish
............................... 6-57
Damage. Sheet Metal
............................ 6-57
Daytime Running Lamps ......................... 2-36
Daytime Running Lamps Indicator Light ............ 2-49
Dead
Battery ................................... 5-2
Defects. Reporting Safety
......................... 8-8
Defensive Driving ................................ 4- 1
Defogger . Rear Window .......................... 3-8
Defogging ................................. 3-2, 3-4
Defrosting
................................. 3-2, 3-4
Dome Lamps
.................................. 2-37
Door Locks
....................................... 2-3
Sliding ...................................... 2-8
Storage
..................................... 2-41
Storagepocket ............................... 2-41
Swing-Out Side ............................... 2-7
Drive Position. Automatic Transmission
............. 2-19
DriverPosition
................................. 1-13
Driving
City
........................................ 4-18
Defensive
.................................... 4-1
Drunken
..................................... 4-2
Freeway
.................................... 4-19
InaBlizzard
................................. 4-24
In Foreign Countries
........................... 6-4
IntheRain
.................................. 4-15
On Curves
.................................... 4-8
On Grades While Towing
a Trailer ............... 4-36
On Hill and Mountain Roads
.................... 4-21
OnSnowandIce
............................. 4-23
Throughwater
............................... 4-17
WetRoads
.................................. 4-15
Winter
...................................... 4-23
With
a Trailer ................................ 4-34
Dual Tire Operation
............................. 6-45
Night
...................................... 4-13
Drunken Driving
................................ 4-2
Electrical Equipment. Adding
.................... 6-61
Electrical System
............................... 6-61
Electronic Road Speed Governor (Gasoline Engines) ... 2-55
9-3

Downloaded from www.Manualslib.com manuals search engine Engine ........................................ 6-8
Coolant
..................................... 6-20
Coolant Level Check
.......................... 7-43
Coolant Temperature Gage
..................... 2-54
Cooling System
.............................. 6-66
Exhaust
..................................... 2-24
Identification
........................... 6-60. 6-65
OilLevelCheck
.............................. 7-43
Overheating
................................. 5- 10
Running While Parked ......................... 2-25
StartingYour
................................ 2-14
Engineoil
.................................... 6-11
Additives ................................... 6-13
Checking
................................... 6-11
Pressure Gage
................................ 2-52
Used
....................................... 6-14
Whentochange
.............................. 6-14
Ethanol
........................................ 6-3
Exhaust, Engine
................................ 2-24
Fabric Cleaning
............................... 6-5 I
Fan Control, Climate Control System ................ 3-2
FillingYourTank
................................ 6-4
Filter, Air
..................................... 6-15
Finish Care
.................................... 6-56
Finish Damage ................................. 6-57
First Gear, Automatic Transmission
................ 2- I9
Flashers, Hazard Warning ......................... 5-1
Flat Tire. Changing
............................. 5-20
Fluid Capacities
................................ 6-65
Fluids and Lubricants
............................ 7-49
Foreign Countries, Fuel
........................... 6-4
Adding ..................................... 6-11
French Language Manual 11
Front Parkingflurn Signal Lamp Bulb Replacement .... 6-34
Front Storage Area
.............................. 2-41
FrontTowing
................................... 5-8
Fuel .......................................... 6-2
Canada
...................................... 6-3
Filling Your Tank
.............................. 6-4
Gage
....................................... 2-53
In Foreign Countries ........................... 6-4
Tank Capacity
............................... 6-67
Fuses and Circuit Breakers
....................... 6-62
Gages
.. ...........................
Engine Coolant Temperature .................... 2-54
Engine Oil Pressure
........................... 2-52
Fuel
....................................... 2-53
Speedometer
................................. 2-45
Voltmeter
................................... 2-55
Gear Positions. Automatic Transmission
............. 2-17
Gross Axle Weight Rating
........................ 4-27
Gross Vehicle Weight Rating
...................... 4-26
Guide en Franpis
11
GAWR ....................................... 4-27
.. .................................
GVWR ....................................... 4-26
Halogen
Bulbs ................................ 6-31
Hazard Warning Flashers .......................... 5-1
Head Restraints
................................. 1-5
Headlamps
.................................... 2-35
Bulb Replacement
............................ 6-31
HighLow Beam Changer ...................... 2-30
OnReminder
................................ 2-36
Wiring
..................................... 6-61
9-4