1996 BUICK PARK AVENUE Owners Manual

and
wicants
NOTE: Fluids and lubricants identified below by name,
part number or spe
GM dealer.
USAGE
Engine Oil
Engine Coolant ification may be
obtained from your
1
FLUID/LUBRICANT
Engine oil with the American
Petroleum Institute Certified For
Gasoline Engines
“S tarburst”
symbol
of the proper viscosity. To
determine the preferred viscosity
for your vehicle’s engine, see
“Engine Oil” in the Index.
50/50 mixture of clean water
(preferably distilled) and GM
Goodwrench’ DEX-COOL
TM or
Havoline@ DEX-COOL
TM
(orange-colored, silicate-free)
antifreeze conforming to GM
Specification 6277M. See “Engine
Coolant’’ in the Index.
USAGE
Coolant
Supplement
Sealer
Parking Brake Cable Guides
Power Steering System
Automatic
Transaxle
Key Lock
Cylinders
FLUID/LUBRICANT
GM Part No. 3634621 or
equivalent with a complete flush
and refill.
Chassis lubricant (GM Part
No. 1052497 or equivalent) or
lubricant meeting requirements
of NLGI Grade 2, Category LB
or GC-LB.
GM Power Steering Fluid
(GM Part No. 1052884
- 1 pt.,
10500 17
- 1 qt., or equivalent).
DEXRON@-111 Automatic
Transmission Fluid.
Multi-Purpose Lubricant, Superlube@ (GM
Part No. 12346241
or equivalent).
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USAGE FLUIDlLUBRICANT
Supercharger Supercharger Oil (GM Part
No. 12345982). See “Supercharger
Oil” in the Index.
Chassis Chassis lubricant (GM Part
Lubrication
No. 1052497 or equivalent) or
lubricant meeting requirements
I
of NLGI Grade 2, Category LB
or GC-LB.
I
Windshield GM Optikleen@ Washer Solvent
Washer Solvent (GM
Part
No. 105 15 15) or
equivalent.
~~~~ ~ ~~ ~ ~
Hood Latch Lubriplate lubricant aerosol (GM
Assembly, Part
No. 12346293 or equivalent)
Pivots, Spring or lubricant meeting requirements
Anchor
and of NLGI Grade 2, Category LB or
Release Pawl GC-LB.
USAGE
(GM Part No. 12346241
Hinges Multi-purpose lubricant, Superlube@
Hood and Door
FLUID/LUBRICANT
or equivalent).
Weatherstrip Part
No. 12345579 or equivalent).
Conditioning Dielectric Silicone Grease
(GM
See “Replacement Parts”
in the Index for recommended
replacement filters and spark plugs.
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Part E: Maintenance Record
After the scheduled services are performed, record the
date, odometer reading and who performed the service
in the boxes provided after the maintenance interval. Any
additional information from “Owner Checks and
Services” or “Periodic Maintenance” can be added on
the following record pages. Also, you should retain all
maintenance receipts. Your owner information portfolio
is a convenient place to store them.
Maintenance Record
ODOMETER
DATE READING SERVICED
BY MAINTENANCE PERFORMED
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Maintenance Record
7-46
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Section 8 Customer Assistance Information
Here you will find out how to contact Buick if you
need assistance. This section also tells you
how to
obtain service publications and how to report any
safety defects.
This section includes information on:
0
0
0
0
0
0
0
The Customer Satisfaction Procedure
Customer Assistance for Text Telephone (TTY)
Users
Roadside Assistance
Courtesy Transportation
BBB Auto Line
-- Alternative Dispute
Resolution Program
Reporting Safety Defects
Service and Owner Publications
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and Buick. Normally, any concern you may have
8-1
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with your vehicle can be handled by your selling or
servicing dealer. Your dealer has the facility, trained
technicians, special tools and up-to-date information to
promptly address any issue which may arise. Buick has
empowered its dealers to make decisions and repair
vehicles, and they are eager to resolve your concern to
your complete satisfaction. If your concern has not been
resolved to your satisfaction, take the following steps:
STEP ONE -- Discuss your concern with a
member
of dealer management. Normally, concerns
can be quickly resolved at that level. If the matter has
already been reviewed with the Sales, Service, or Parts
Manager, contact the owner of the dealership or the
General Manager.
STEP TWO -- If after contacting a member of
dealership management, it appears your concern
cannot be resolved by the dealership without further
help, contact the Buick Customer Assistance
Center by calling 1-800-521 -7300. In Canada,
contact GM
of Canada Customer Assistance Center
in Oshawa
by calling 1-800-263-3777 (English)
or 1-800-263-7854 (French). For help outside
of the United States and Canada, call
the following numbers as appropriate:
0 In Mexico: (525) 625-3256
0 In Puerto Rico: 1-800-496-9992 (English) or
1-800-496-9993 (Spanish)
0 In the U.S. Virgin Islands: 1-800-496-9994
0 In the Dominican Republic: 1-800-75 1-4135
(English) or 1-800-75 1-4136 (Spanish)
0 In the Bahamas: 1-800-389-0009
In Bermuda, Barbados, Antigua and the British
Virgin Islands: 1-800-534-0 122
0 In all other Caribbean countries: 1-809-763- 13 15
0 In other overseas locations, call GM North American
Export Sales in Canada at 1-905-644-41 12
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For prompt assistance, please have the following
information available to give the Customer
Assistance Representative:
Your name, address, home and business
telephone numbers
0 Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate at
the top left of the instrument panel and visible
through the windshield.)
0 Dealership name and location
0 Vehicle delivery date and present mileage
0 Nature of concern
We encourage you
to call us so we can give your inquiry
prompt attention. However, if you wish to write
Buick, write to:
Buick Motor Division
Customer Assistance Center
902 E. Hamilton Avenue
Flint, MI, 48550
Refer to your Warranty and Owner Assistance
Information booklet for addresses of Canadian and
GM
Overseas offices. When contacting
Buick, please remember that your
concern will likely be resolved in the dealership, using
the dealer’s facilities, equipment and personnel. That
is why we suggest you follow Step One first if you
have a concern.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Buick has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate with
Buick by dialing: 1-800-83-BUICK. (TTY users in
Canada can dial 1-800-263-3830.)
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P--%de Assistar-
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c 7
Buick Motor Division is proud to offer Buick Premium
Roadside Assistance to customers for vehicles covered
under
the 3 year/36,000 mile (60,000 km) new car
warranty (whichever occurs first).
Our commitment to Buick owners has always included
superior service through our network
of 3,000 Buick
dealers, Buick Premium Roadside Assistance provides
an extra measure of convenience and security.
Buick Premium Roadside Assistance:
- Provides owners with access to minor repairs or
towing for disabled vehicles.
- Takes the anxiety out of uncertain situations by
providing easy access to service professionals trained
to work with Buick owners, 24 hours a day, 365 days
a year, including weekends and holidays.
For details
on Buick Premium Roadside Assistance,
please consult your Buick Premium Roadside Assistance
owner booklet included with your owner’s manual. For
needed assistance, call
the Buick Premium Roadside
Assistance toll-free
hotline: 1-800-252- 11 12.
lian Kc ds e L
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
separate brochure provided by the dealer or call
1-800-268-6800 for emergency services.
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