1996 BUICK CENTURY Owners Manual

Part E: Maintenance Record
After the scheduled services are performed, record the
date, odometer reading and who performed the service
in the boxes provided after the maintenance interval.
Any additional information from “Owner Checks and Services”
or “Periodic Maintenance” can be added on
the following record pages. Also, you should retain all
maintenance receipts.
Your owner information portfolio
is a convenient place to store them.
Maintenance Record
ODOMETER
DATE MAINTENANCE PERFORMED
SERVICED
BY READING
--
A
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Maintenance Record
ODOMETER
DATE READING SERVICED BY MAINTENANCE PERFORMED
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Maintenance Record
ODOMETER
I DATE I READING I SERVICED BY I MAINTENANCE PERFORMED
ODOMETER
DATE READING SERVICED BY MAINTENANCE PERFORMED
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Maintenance Record
I ODOMETER I I
DATE READING SERVICED BY MAINTENANCE PERFORMED
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Section 8 Customer Assistance Information
Here you will find out how to contact Buick if you
need assistance. This section also tells you how to
obtain service publications and how to report any
safety defects.
This section includes information
on:
The Customer Satisfaction Procedure
Customer Assistance for Text
Telephone (TTY) Users
Roadside Assistance
0 Courtesy Transportation
BBB Auto Line - Alternative Dispute
Resolution Program
Reporting Safety Defects
Service and Owner Publications
Customer Satisfaction Procedure
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Your satisfaction and goodwill are important to your
dealer and Buick. Normally, any concern you may have
with your vehicle can be handled by your selling or
servicing dealer. Your dealer has the facility, trained
technicians, special tools and up-to-date information
to
promptly address any issue which may arise. Buick has
empowered its dealers to make decisions and repair
vehicles, and they are eager to resolve your concern to
your complete satisfaction. If your concern has not been
resolved to your satisfaction, take the following steps:
STEP ONE -- Discuss your concern with a member
of dealer management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the Sales, Service, or Parts
Manager, contact the owner
of the dealership or the
General Manager.
STEP TWO -- If after contacting a member of
dealership management, it appears your concern cannot
be resolved by the dealership without further help,
contact the Buick Customer Assistance Center by calling
1-800-521-7300. In Canada, contact GM
of Canada
Customer Assistance Center in Oshawa
by calling
1-800-263-3777 (English) or 1-800-263-7854 (French). For
help outside of the United States and Canada, call
the following numbers as appropriate:
0 In Mexico: (525) 625-3256
In Puerto Rico: 1-800-496-9992 (English) or
1-800-496-9993 (Spanish)
In the U.S. Virgin Islands: 1-800-496-9994
In the Dominican Republic: 1-800-75 1-4135
In the Bahamas: 1-800-389-0009
(English)
or 1-800-75 1-41 36 (Spanish)
In Bermuda, Barbados, Antigua and the British
In all other Caribbean countries: 1-809-763- 1315
Virgin
Islands: 1-800-534-0122
0 In other overseas locations, call GM North American
Export Sales
in Canada at 1-905-644-41 12
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For prompt assistance, please have the following
information available
to give the Customer
Assistance Representative:
0
0
0
0
0
Your name, address, home and business
telephone numbers
Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate at
the top left of the instrument panel and visible
through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
Nature
of concern
We encourage you to call us
so we can give your inquiry
prompt attention. However, if you wish to write
Buick, write to:
Buick Motor Division Customer Assistance Center
902 E. Hamilton Avenue
Flint, MI, 48550
Refer to your Warranty and Owner Assistance
Information booklet for addresses of Canadian and
GM
Overseas offices. When contacting Buick, please remember that your
concern will likely be resolved in the dealership,
using
the dealer’s facilities, equipment and personnel. That
is why we suggest you follow Step One first if you
have a concern.
Customer Assistance for Text
Telephone
(TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Buick has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate with
Buick by dialing: 1-800-83-BUICK. (TTY users in
Canada can dial 1-800-263-3830.)
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Roadside Assista- -- Our commitment to Buick owners has always included
superior service through our network
of 3,000 Buick
dealers. Buick Premium Roadside Assistance provides
an extra measure of convenience and security.
Buick Premium Roadside Assistance:
- Provides owners with access to minor repairs or
- Takes the anxiety out of uncertain situations by
towing for disabled vehicles.
providing easy access to service professionals trained
to work
with Buick owners, 24 hours a day, 365 days
a year, including weekends and holidays.
For details on Buick Premium Roadside Assistance,
please consult your Buick Premium Roadside Assistance
owner booklet included
with your owner’s manual. For
needed assistance, call the Buick Premium Roadside
Assistance toll-free hotline: 1-800-252- 11
12.
Buick Motor Division is proud to offer Buick Premium
Roadside Assistance to customers for vehicles covered
under the 36 month/36,000 mile
(60 000 km) new car
warranty (whichever occurs first).
Canac Road e As! tance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
separate brochure provided by the dealer or call
1-800-268-6800 for emergency services.
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