Page 337 of 354

We prefer you utilize the Customer Satisfaction
Procedure before you resort to AUTO LINE, but you
may contact the BBB at any time. The BBB will attempt
to resolve the complaint serving as an intermediary
between you and Pontiac.
If this mediation is
unsuccessfid,
an informal hearing will be scheduled
where eligible customers may present their case to an
impartial third-party arbitrator.
The arbitrator will make
a decision which you may
accept or reject.
If you accept the decision, GM will be
bound by that decision. The entire dispute resolution
procedure should ordinarily take about forty days from
the time
you file a claim until a decision is made.
Some state laws may require you to use
this program
before filing a claim with a state-run arbitration program
or in the courts. For further information, contact the
BBB at 1-800-955-5100 or the Pontiac Customer
Assistance Center at
1-800-PM CARES.
REPORTING SAFETY DEFECTS
TO THE UNITED STATES
GOVERNMENT
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to
notifying General Motors.
If NHTSA receives similar complaints,
it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However,
NHTSA cannot become involved
in individual problems between you, your dealer, or
General Motors.
To contact NHTSA,
you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in the
Washington,
D.C. area) or write to:
NHTSA,
U.S. Department of Transportation
Washington,
D.C. 20590
You can also obtain other information about motor
vehicle safety from the Hotline.
8-4
ProCarManuals.com
Page 338 of 354

REPORTING SAFETY DEFECTS
TO THE CANADIAN
GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately
notify
Transport Canada, in addition to notifying General
Motors of Canada Limited.
You may write to:
Transport Canada
Box 8880
Ottawa, Ontario K1G 352
REPORTING SAFETY DEFECTS
TO GENERAL
MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you'll no^
us. Please call us at 1-800-PM CARES, or write:
Pontiac Division Customer Assistance Center One Pontiac Plaza
Pontiac,
MI 48340-2950 In
Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors
of Canada Limited
Customer Assistance Center
1908 Colonel Sam Drive
Oshawa, Ontario
LlH 8P7
Pontiac Roadside Assistance Program
Security While You Trave1
1-800-ROADSIDE 1-800-762-3743
As the proud owner of a new Pontiac vehicle, you
are automatically enrolled in the Pontiac Roadside
Assistance Program.
This value-added service is
intended to provide you with peace
of mind as you
drive in the city or travel the open road.
Pontiac's Roadside Assistance toll-free number is
staffed by a team of technically trained advisors who
are available 24
hours a day, 365 days a year.
We take anxiety out
of uncertain situations by
providing minor repair information over the phone
or making arrangements to tow your vehicle to the
nearest Pontiac dealer.
ProCarManuals.com
Page 339 of 354
Page 340 of 354

Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
separate brochure provided by the dealer
or call
1-800-268-6800 for emergency services.
Service and Owner Publications
Service manuals, service bulletins, owner’s manuals and
other service literature are available for purchase for all
current and many past model General Motors vehicles.
Toll-free telephone numbers for ordering information:
United States
1-800-55
1-4 123
Canada 1-800-668-5539
Service Manuals
Service manuals contain diagnostic and repair
information for all chassis and body systems. They may
be useful for owners who wish to gain a greater
understanding
of their vehicle. They are also useful for
owners with the appropriate skill level or training who
wish to perform “do-it-yourself’ service. These are
authentic General Motors service manuals meant for
professional, qualified technicians.
Service Bulletins
Service bulletins covering various subjects are regularly
sent
to all General Motors dealerships. GM monitors
product performance in the field. When service methods
are found which promote better service on GM vehicles,
bulletins are created to help the technician perform
better service. Service bulletins may involve any
number
of vehicles. Some will describe inexpensive
service, others will describe expensive service. Some
will advise of new or unexpected conditions, and others
may help avoid future costly repairs. Service bulletins
are meant for qualified technicians. In some cases they
refer to specialized tools, equipment and safety
procedures necessary to service the vehicle. Since these
bulletins are issued throughout the model year and
beyond, an index is required and published quarterly
to
help identify specific bulletins. Subscriptions are
available.
You can order an index at the toll-free
numbers listed previously, or ask a GM dealerhetailer
to
see an index or individual bulletin.
Owner Publications
Owner’s manuals, warranty folders and various owner
assistance booklets provide owners with general
operation and maintenance information.
8-7 ProCarManuals.com
Page 341 of 354
NOTES
!i '
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Page 342 of 354

Section 9 Index
.
ABS ......................................... 4-6
Accessory Outlet
............................... 2-42
Adding Automatic Transaxle Fluid
..................... 6- 18
BrakeFluid
................................. 6-26
Electrical Equipment
............... 2-14,3-14, 6-63
Engine Coolant
............................... 6-20
Engineoil
.................................. 6-12
Power Steering Fluid
......................... 6-23
Windshield Washer Fluid
...................... 6-24
AimingHeadlamps
............................. 6-29
AirBag
....................................... 1-23
How Does It Restrain
......................... 1-26
How It Works
............................... 1-25
Location
................................... l-28
Readiness Light ........................ 1-24, 2-51
Servicing
................................... 1-28
What Makes It Inflate
......................... 1-26
What Will You See After It Inflates
.............. 1-27
When Should It Inflate
........................ 1-26
Aircleaner
.................................... 6-15
Air Conditioning
................................ 3-3
Air Conditioning Refrigerants
..................... 6-72
Air Conditioning with Electronic Controls ............ 3-1
SoundEquipment
............................ 3-14
Alignment and Balance. Tires
..................... 6-52
Aluminum Wheels. Cleaning
...................... 6-60
Antenna. Fixed Mast
............................ 3-16
Antenna. Power Mast Care
....................... 3-16
Antifreeze
..................................... 6-19
Anti-Lock Brake System Active Light
.............. 2-54
Anti-Lock Brake System Warning Light
......... 2-53. 4.7
Anti-Lock Brakes
............................... 4-6
Anti-Theft Feature. Theftlock
..................... 3-15
Appearance Care and Materials
.................... 6-62
Armrest. Storage
............................... 2-41
Ashtrays, Rear
................................. 2-45
Audio System, Steering Wheel Touch Controls
....... 3-17
Audio Systems
.................................. 3-5
Auto-Down Window ............................ 2-27
Automatic Door Locks
............................ 2-4
Automatic Transaxle
............................ 2-16
First Gear (1) Position
........................ 2-19
Neutral
(N) Position .......................... 2-17
Overdrive (D) Position
........................ 2-18
Park (P) Position
........................ 2-16. 7-38
Reverse (R) Position
.......................... 2-17
Second Gear (2) Position
...................... 2-19
Appearancecare
............................... 6-54
Ashtrays. Front
................................. 2-44
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Shifting .................................... 2- 16
Third Gear (3) Position
........................ 2-18
Automatic Transaxle Fluid
........................ 6- 16
Adding
.................................... 6-18
Checking ................................... 6-16
Battery
...................................... 6-28
Charge Light
................................ 2-50
Jump Starting
................................ 5-2
Replacement. Remote Lock Control
............... 2-7
Saver
...................................... 2-36
Warnings
.................................... 5-2
BBB Auto Line
................................. 8-3
Blizzard
...................................... 4-25
Brake Adiustment
................................. 6-27
Fliid. Adding
............................... 6-26
Master Cylinder
............................. 6-25
System Parts, Replacing
....................... 6-27
System Warning Light
........................ 2-52
Trailer
..................................... 4-33
Transaxle Shift Interlock
....................... 2-24
Transaxle Shift Interlock, Maintenance
........... 7-37
Brakes, Anti-Lock
............................... 4-6
Braking
........................................ 4-5
Braking, In Emergencies
.......................... 4-9
Break-In,
New Vehicle .......................... 2-12
Parking
.................................... 2-21
PedalTravel
................................ 6-27
Wear
...................................... 6-26 BTSI (Brake Transaxle Shift Interlock)
.............. 2-24
Bulb Replacement
.............................. 6-70
BTSI (Brake Transaxle Shift InterIock). Maintenance . . 7-37
Canada. Vehicles First Sold In
11 .. .......................
Canadian Roadside Assistance ...................... 8-7
Capacities and Specifications
...................... 6-71
Carbon Monoxide
.................... 2.25.4.26. 4.32
Care
of the Head-Up Display ..................... 3-15
Cassette Tape Player
............................. 3-9
Cassette Tape Player Care ........................ 3-15
CDPlayer
..................................... 3-10
Center Console
................................. 2-41
Center High-Mounted Stoplamp Bulb Replacement
.... 6-42
Center Passenger Position
........................ 1-29
Certification Label
.............................. 4-27
Chains, Safety
................................. 4-32
Chains, Tire ................................... 6-54
Changing
a Flat Tire ............................. 5-23
Charging System Light
.......................... 2-50
Checking Your Restraint Systems
.................. 1-54
Automatic Transaxle Fluid
..................... 6-16
Engine Coolant
.............................. 6-20
EngineOil
.................................. 6-11
Power Steering Fluid
......................... 6-22
Restraint Systems
............................ 1-54
Chemical Paint Spotting
.......................... 6-61
Checking
BrakeFluid
................................. 6-25
Things Under the Hood
......................... 6-7
ProCarManuals.com
Page 344 of 354

Child Restraints ................................ 1-38
Securing in a Rear Outside Seat Position
.......... 1-39
Securing in the Center Rear Seat Position
......... 1-41
Securing in the Right Front Seat Position
Securing in the Right Front Seat Position
(2-Door Models)
........................... 1-46
(&Door Models)
........................... 1-43
WheretoPut
................................ 1-38
Cigarette Lighter
............................... 2-45
Circuit Breaker. Power Windows and
Other Power Options
........................... 6-69
City Driving
................................... 4- 18
Cleaner. Air
................................... 6-15
Cleaning Aluminum Wheels
........................... 6-60
Fabric
..................................... 6-55
Glass
...................................... 6-58
Inside of Your Pontiac
........................ 6-55
Leather
.................................... 6-57
Outside of the Windshield and Wiper Blades
....... 6-58
Outside
of Your Pontiac ....................... 6-59
Special Problems
............................ 6-56
Stains
...................................... 6-56
Tires
...................................... 6-60
Top of the Instrument Panel
.................... 6-57
Vinyl
...................................... 6-57
Clock, Setting the
................................ 3-5
Comfort Controls
................................ 3-1
Comfort Guides. Rear Safety Belt
.................. 1-34
Compact Disc Care
............................. 3- 15
Compact Disc Player ............................ 3 - 10
TopStrap
................................... 1-39
Compact Spare Tire
............................. 5-32
Computer. Trip
................................. 2-59
Console Shift Lever
............................. 2-23
Console. Center
................................ 2-41
Control of a Vehicle
.............................. 4-5
Control.
Loss Of ................................ 4-13
ConvenienceNet
............................... 2-40
Convex Outside Mirror .......................... 2-40
Coolant
....................................... 6-19
Bleedvalves
................................ 5-20
Heater, Engine
......................... 2- 15, 6- 14
How to Add to the Coolant Recovery Tank
........ 5-16
How to Add to the Radiator
.................... 5-19
Temperature Gage
............................ 2-51
Temperature Light
........................... 2-50
Coolant Recovery Tank
.......................... 5-16
Cooling System
................................ 5-14
Courtesy Transportation
........................... 8-6
Cruise Control
................................. 2-31
Erasing Speed Memory
........................ 2-34
Getting
Out Of .............................. 2-34
Passing Another Vehicle While Using
............ 2-33
To Increase Speed
............................ 2-32
ToReduceSpeed
............................ 2-33
To Resume
a Set Speed ........................ 2-32
ToSet
..................................... 2-32
UseonHills
................................ 2-33
Cupholders
.................................... 2-41
Customer Assistance for the Hearing or
SpeechImpaired
............................... 8-2
Customer Assistance Information ................... 8-1
Customer Satisfaction Procedure
.................... 8-1
9-3
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