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Downloaded from www.Manualslib.com manuals search engine To file a claim, you will be asked to provide your name and address, your
Vehicle Identification Number (VIN), and a statement of the nature of your
complaint. Eligibility is limited by vehicle age and mileage, and other
factors.
We prefer
you utilize the Customer Satisfaction Procedure before you resort
to AUTO LINE, but you
may contact the BBB at any time. The BBB will
attempt to resolve the complaint serving as an intermediary between you
and Chevrolet. If this mediation is unsuccessful,
an informal hearing will be
scheduled where eligible customers may present their case to
an impartial
third-party arbitrator.
The arbitrator will make a decision which you'may accept or reject. If you
accept the decision,
GM will be bound by that decision. The entire dispute
resolution procedure should ordinarily take about forty days fro\
m the time
you file a claim until a decision is made.
Some state laws may require you to use this program before filing
a claim
with
a state-run arbitration program or in the courts. For further
information, contact
the BBB at 1-800-955-5 100 or the Chevrolet
Customer Assistance Center at 1-800-222-1020.
REPORTING SAFETY DEFECTS TO THE
UNITED STATES GOVERNMENT
If you believe that your vehicle has a defect which could cause a crash or
could cause injury or death, you should immediately inform the National
Highway Traffic Safety Administration (NHTSA), in addition to notifying
General Motors.
If NHTSA receives similar complaints,
it may open an investigation, and if
it finds that a safety defect exists in a group of vehicles,
it may order a recall
and remedy campaign. However, NHTSA cannot become involved in
individual problems between you, your dealer, or General Motors.\
To contact NHTSA, you may either call the
Auto Safety Hotline toll-free at
1-800-424-9393 (or 366-0123 in the Washington, D.C. area) or write to:
NHTSA,
US. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor vehicle safety from the
Hotline.
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Downloaded from www.Manualslib.com manuals search engine Chevrolet Roadside Assistance Program
To enhance Chevrolet’s strong commitment to customer satisfaction,\
Chevrolet is excited to provide the services
of the ChevroletlGeo Roadside
Assistance Center.
24-Hour Roadside Assistance Number
Roadside Assistance is available 24 hours a day, 365 days a year, by calling
1-800-CHEV USA (1-800-243-8872). The call is toll-free and warranty
repairs are covered at no cost. Additional services arranged by the Roadside
representative may entail charges, and those charges, if any, will be
fully
explained to you before you authorize us to act in your behalf. Trained
representatives are available
to help you solve your problem or coordinate a
variety of quality services through Chevrolet’s dealer network\
and their
preferred service providers. The following services are available:
Towing
0 Locksmith
0 Tire repair
Rental car or taxi
0 Additional services as necessary
For prompt assistance when calling, please have the following available to
give to the representative:
Vehicle Identification Number
0 License plate number
0 Vehicle color
0 Vehicle location
Telephone number where you can be reached
Vehicle mileage
0 Description of the problem
uanadian Roadside Assistance
Vehicles purchased in Canada have an extensive Roadside Assistan\
ce
program accessible from anywhere in Canada or the U.S.A. Please refer to
the separate brochure provided by the dealer
or call 1-800-268-6800 for
emergency services.
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Downloaded from www.Manualslib.com manuals search engine Courtesy Transportation
Chevrolet/Geo offers Courtesy Transportation for customers needing
warranty service. Courtesy Transportation will be offered
in conjunction
with the coverage provided by the BUMPER TO BUMPER New Vehicle
Limited Warranty to retail purchasers of 1995 Chevrolet/Geo passenger car
and light duty trucks (please see your selling dealer for details).
COURTESY TRANSPORTATION INCLUDES:
0 One way SHUTTLE RIDE for any warranty repair completed during
the same day.
Up to $30 maximum daily VEHICLE RENTAL allowance for any
overnight warranty repair up to 5 day, OR
Up to $30 maximum daily CAB, BUS, or OTHER transportation
allowance in lieu of rental for any overnight warranty repair up to
5
day, OR
Up to $10 daily FUEL allowance for rides provided by another person
(i.e., friend, neighbor, etc.) in lieu
of rental for any overnight warranty
repair up to
5 days.
Note: All Courtesy Transportation arrangements will be administered
by your ChevroletlGeo dealership service management. Claim amount\
s
should reflect all actual costs.
The Chevrolet/Geo Courtesy Transportation Program is not part of the
BUMPER TO BUMPER New Vehicle Limited Warranty.
Chevrolet/Geo reserves the right to make any changes or discontinue
the Courtesy Transportation Program at any time without notification.
For additional program details contact your Chevrolet/Geo dealer.
In Canada, please consult your GM dealer for information on courtesy
transportation.
The Roadside Assistance Center uses companies that will provide you with
quality and priority service. When roadside services are required, our
advisors will explain any payment obligations that may be incurred
for
utilizing outside services.
For prompt assistance when calling, please have the following information
available
to give to the advisor:
Vehicle Identification Number
License plate number
Vehicle color
Vehicle location
Telephone number where you can be reached
Vehicle mileage
Description of the problem