1995 CHEVROLET ASTRO CARGO VAN Section 5

Downloaded from www.Manualslib.com manuals search engine How This Section is Organized
The remainder of this section is divided into five parts:
“Part A: Scheduled Maintenance Services” shows what to have done and
how often. Some of
these services can be complex, so unless you are
technically qualified and have the necessary equipment,
you should let your
dealer’s service department or another qualified service center do
these jobs.
If
you are skilled enough to do some work on your vehicle, you will
probably want to get the service information
GM publishes. See “Service
Publications”
in the Index.
“Part B: Owner Checks and Services” tells you what should be checked
whenever you stop for fuel. It also explains what
you can easily do to help
keep your
vehicle in good condition.
“Part C: Periodic Maintenance Inspections” explains important
inspections that your
GM dealer’s service department or another qualified
service center should perform.
“Part D: Recommended Fluids and Lubricants” lists some products GM
recommends to help keep your vehicle properly maintained. These products,
or their equivalents, should be used whether you do the work yourself or
have
it done.
“Part E: Maintenance Record” provides a place for you to record the
maintenance performed on your vehicle. Whenever any maintenance is
performed, be sure
to write it down in this part. This will help you
determine when your next maintenance should be done. In addition,
it is a
good idea to keep your maintenance receipts. They may be needed to
qualify your vehicle for warranty repairs.
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Downloaded from www.Manualslib.com manuals search engine Part A: Scheduled Maintenance Services
Using Your Maintenance Schedule
We at General Motors want to help you keep your vehicle in good working
condition. But we don’t know exactly how you’ll drive it.
You may drive
very short distances only
a few times a week. Or you may drive long
distances all the time
in very hot, dusty weather. You may use your vehicle
in making deliveries.
Or you may drive it to work, to do errands or in many
other ways.
Because
of all the different iYi@ people use their GM vehicles, maintenance
needs vary. You may even need more frequent checks and replacements than
you’ll find in the schedules in this section.
So please read this section and
note how you drive. If you have any questions on how to keep your
vehicle
in good condition, see your GM dealer.
This part tells you the maintenance services you should have done and when
you should schedule them. If you go to your dealer for your service needs,
you’ll know that GM-trained and supported service people will perform the
work using genuine GM parts.
The proper fluids and lubricants to use are listed
in Part D. Make sure
whoever services your vehicle uses these. All parts should be replaced
and
all necessary repairs done before you or anyone else drives the vehicle.
These schedules are for vehicles that:
carry passengers and cargo within recommended limits. You will find
these limits on your vehicle’s CertificatiodTire label. See “Loading
Your Vehicle’’
in the Index.
are driven on reasonable road surfaces within legal driving limits.
use the recommended unleaded fuel. See “Fuel’’ in the Index.
Selecting the Right Schedu/e
First you’ll need to decide which of the two schedules is right for your
vehicle. Here’s how to decide which schedule
to follow:
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Downloaded from www.Manualslib.com manuals search engine Customer Assistance Information
Section
Here you will find out how to contact Chevrolet if you need assistance. This
section also tells you how to obtain service publications and how to report
any safety defects.
This section includes information on: The Customer Satisfaction Procedure,
Customer Assistance for Hearing or Speech Impaired,
BBB Auto Line -
Alternative Dispute Resolution Program, Reporting Safety Defects,
Roadside Assistance, and Service Publications.
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your dealer and Chevrolet.
Normally, any concern with the sales transaction or the operation of your
vehicle will be resolved by your dealer’s Sales or Service Departments.
Sometimes, however, despite the best intentions of all concerned,
misunderstandings can occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE - Discuss your concern with a member of dealership
management. Normally, concerns can be quickly resolved at that level. If
the matter has already been reviewed
with the Sales, Service, or Parts
Manager, contact the owner
of the dealership or the General Manager.
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Downloaded from www.Manualslib.com manuals search engine Customer Assistance for the Hearing or
Speech Impaired (TDD)
To assist customers who have hearing difficulties, Chevrolet has installed
special TDD (Telecommunication Devices
for the Deaf) equipment at its
Customer Assistance Center. Any hearing or speech impaired customer who
has access to a TDD or a conventional teletypewriter (TTY) can
communicate with Chevrolet by dialing:
1 -800-TDD-CHEV
(1-800-833-2438). (TDD users in Canada can dial 1-800-263-3830.)
GM Participation in 666 AUTO LINE -
Alternative Dispute Resolution Program *
*This program may not be available in all states, depending on state law.
Canadian owners refer
to your Warranty and Owner Assistance Information
booklet. General Motors reserves the right to change eligibility limitations
and/or
to discontinue its participation in this program.
Both Chevrolet and your Chevrolet dealer are committed
to making sure
you are completely satisfied with your new vehicle. Our experience has
shown that, if
a situation arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction Procedure described earlier
in this section is very successful.
There may be instances where an impartial third-party can assist in arriving
at a solution to a disagreement regarding vehicle repairs or interpretation
of
the New Vehicle Limited Warranty. To assist in resolving these
disagreements, Chevrolet voluntarily participates
in BBB AUTO LINE.
BBB AUTO LINE is an out-of-court program administered by the Better
Business Bureau system to settle disputes between customers and
automobile manufacturers. This program is available free of charge to
customers who currently own or lease a
GM vehicle.
If you are not satisfied after following the Customer Satisfaction Procedure,
you may contact the BBB using the toll-free telephone number,
or write
them at
the following address:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite 800
Arlington, VA
22203
Telephone: 1-800-955-5 100
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