1994 CHEVROLET CORVETTE service

Downloaded from www.Manualslib.com manuals search engine Section E: Maintenance Record
After the scheduled services are performed, record the date, odometer reading and who performed the service in the columns
indicated. When completing the Maintenance Performed column, insert the numbers from the Schedule
I or Schedule I1
maintenance charts which correspond to the maintenance performed. Also, you should retain all maintenance receipts. Your
owner information portfolio is a convenient place to store them.
DATE READING
ODOMETER
SERVICED BY MAINTENANCE PERFORMED
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Downloaded from www.Manualslib.com manuals search engine Maintenance Schedule
DATE READING
ODOMETER
SERVICED BY MAINTENANCE PERFORMED
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Downloaded from www.Manualslib.com manuals search engine DATE READING
ODOMETER SERVICED BY MAINTENANCE PERFORMED

Downloaded from www.Manualslib.com manuals search engine Maintenance Schedule
Section E: Maintenance Record (Cont.)
DATE I ODOMETER READING SERVICED BY I MAINTENANCE PERFORMED
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Downloaded from www.Manualslib.com manuals search engine Here you will find out how to
contact Chevrolet
if you need
assistance. This part also tells
you how to obtain service
publications and how to report
any safety defects.
Part 8
Customer Assistance Information
Customer Satisfaction Procedure . . . . . . . . . . . . , . . . . . . . . . . . . . . . . . . . . . . . .
Customer Assistance for the Hearing or Speech Impaired . . . . . . . . . . . . . . . . .
Corvette Action Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
GM Participation in BBB AUTO LINE - Alternative
Dispute Resolution Program
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Reporting Safety Defects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chevrolet Roadside Assistance . . . . . . . . . . . . . . . . . . , . . . . . . . . . . . . . . . . . . .
Canadian Roadside Assistance . . . . . . , . . . . . . . . . , . . . . . . . . . . . . . . . . . . . . . .
Courtesy Transportation . . . . . . . . . . . , . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Service Publications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Downloaded from www.Manualslib.com manuals search engine Customer Assistance Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and Chevrolet.
Normally, any concern with the sales
transaction or the operation of your
vehicle will be resolved by your dealer’s
Sales or Service Departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps should
be taken:
STEP ONE: Discuss your concern with
a member of dealership management.
Normally, concerns can be quickly
resolved at that level. If the matter has
already been reviewed with the Sales,
Service, or Parts Manager, contact the
owner of the dealership or the General
Manager.
STEP TWO: If after contacting a
member of dealership management, it
appears your concern cannot be resolved
by the dealership without further help,
contact the Chevrolet Customer
Assistance Center by calling
. . .252
1-800-222-1020. In Canada, contact GM
of Canada Customer Assistance Center in
Oshawa by calling 1-800-263-3777
(English) or 1-800-263-7854 (French). In
Mexico, call (525) 254-3777. In Puerto
Rico or
U.S. Virgin Islands, call
1-809-763-13 15. In all other overseas
locations, contact GM North American
Export Sales in Canada by calling
For prompt assistance, please have the
following information available to give
the Customer Assistance Representative:
Your name, address, home and
business telephone numbers
0 Vehicle Identification Number (This is
available from the vehicle registration
or title, or the plate at the left top of
the instrument panel and visible
through the windshield.)
1-905-644-4 1 12.
0 Dealership name and
location
0 Vehicle delivery date and present
Nature of concern
We encourage you to call the toll-free
number listed previously in order to give
your inquiry prompt attention. However,
if you wish to write Chevrolet, write to: mileage Chevrolet Customer Assistance Center
P.O.
Box 7047
Troy, MI 48007-7047
Refer to your Warranty and Owner Assistance Information booklet for
addresses of Canadian and GM Overseas
offices.
When contacting Chevrolet, please
remember that your concern will likely be
resolved in the dealership, using the
dealership’s facilities, equipment and
personnel. That is
why we suggest you
follow Step One first if you have a
concern.
Customer Assistance for the Hearing or
Speech Impaired (TDD)
To assist customers who have hearing
difficulties, Chevrolet has installed
special TDD (Telecommunication
Devices for the Deaf) equipment at its
Customer Assistance Center in Troy, Michigan. Any hearing or speech
impaired customer who has access to a
TDD or a conventional teletypewriter
(TTY) can communicate with Chevrolet
by dialing: 1-800-TDD-CHEV
(1-800-833-2438). (TDD users in Canada
can dial 1-800-263-3830.)

Downloaded from www.Manualslib.com manuals search engine I Chevrolet Roadside
Assistance
'0 enhance Chevrolet's strong
ommitment to customer satisfaction,
lhevrolet is excited to provide the
xvices of the Chevrolet/Geo Roadside
mistance Center.
loadside Assistance is available 24 hours
day, 365 days a year, by calling
'his toll-free number will provide you
ver-the-phone roadside assistance with linor mechanical problems. If your
roblem cannot be resolved over the
hone,
our advisors have access to a
ationwide network of dealer
-800-CHEV USA (1-800-243-8872). recommended
service providers. The
following services are available:
0 Towing
0 Locksmith
0 Tire Repair
0 Rental car or taxi
0 Additional services as necessary
The Roadside Assistance Center uses
companies that will provide you with
quality and priority service. When
roadside services are required,
our
advisors will explain any payment
obligations that may be incurred for
utilizing outside services.
For prompt assistance when calling,
please have the following available to
give to the advisor:
Vehicle Identification Number
License plate number
Vehicle color
Vehicle location
Telephone number where you can be
D Vehicle mileage
D Description of problem
reached
Canadian
Roadside
Assistance
Vehicles purchased in CANADA have an
extensive ROADSIDE ASSISTANCE
Program accessible from anywhere in
Canada or the U.S.A. Please refer to
the
separate brochure provided by the dealer
or call 1-800-268-6800 for emergency
services.
4 Courtesy Transportation
Chevrolet offers Courtesy Transportation
for customers needing warranty service.
Courtesy Transportation will be offered
in
conjunction with the coverage provided
by
the BUMPER TO BUMPER Mew
Vehicle Limited Warranty to retail and
retail lease purchasers of 1994 Chevrolet
passsenger cars and light-duty trucks.
Courtesy Transportation includes:
0
0
One-way SHUTTLE RIDE for any
warranty repair completed during the
same day.
Up to $30 maximum daily VEHICLE
RENTAL allowance for any overnight
warranty repair up to
5 days.
OR
255. . .

Downloaded from www.Manualslib.com manuals search engine Customer Assistance Information
Up to $30 maximum daily CAB,
BUS, or OTHER public transportation
allowance in lieu of rental
for any
overnight warranty repair up, to
5 days.
OR
0 Up to $10 daily FUEL allowance for
rides provided by another person (i.e.,
friend, neighbor, etc.) in lieu of rental
or other public transportation for
any overnight warranty repair up to
5 days.
Note: All Courtesy Transportation
arrangements will be administered by
your Chevrolet dealership service
management. Claim amounts should
reflect all actual costs.
Chevrolet Courtesy Transportation is
not part of the BUMPER TO
BUMPER New Vehicle Limited
Warranty. Chevrolet reserves the right
to make any changes or discontinue
Courtesy Transportation at any time
without notification.
0 For additional program details, contact
In Canada, please consult your GM
Dealer for information on courtesy
transportation.
. . .256
your Chevrolet dealer.
Service Publications
Information on how to obtain Product
Service Publications (PSP’s) and Indexes
as described below is applicable only in
the fifty U.S. states (and the District of
Columbia) and only for cars and light
trucks with GVWR less than 10,000
pounds
(4 536 kg).
In Canada, information pertaining to
Product Service Bulletins and Indexes can
be obtained by writing to:
General Motors of Canada Limited
Service Publications Department
1908 Colonel Sam
Dr.
Oshawa, Ontario L1H 8P7
Chevrolet regularly sends its dealers
useful service bulletins about Chevrolet
products. Chevrolet monitors product performance
in the field. We then prepare
bulletins for servicing our products better.
Now, you can get these bulletins too.
Bulletins cover various subjects. Some
pertain to the proper use and care of your
vehicle. Some describe costly repairs.
Others describe inexpensive repairs
which, if done on time with the latest
parts, may avoid future costly repairs.
Some bulletins tell a technician how to
repair a new or unexpected condition. Others describe a quicker
way to fix your
vehicle. They can help a technician
service your vehicle better.
Most bulletins apply to conditions
affecting a small number of cars or trucks.
Your Chevrolet dealer or a qualified
technician may have to determine
if a
specific bulletin applies to your vehicle.
Individual PSP’s
If you don’t want to buy all the PSP’s
issued by Chevrolet for all car or truck
models
in the model year, you can buy
individual PSP’s, such as those which
may pertain to a particular model. To
do this, you will first need to see our
index
of PSP’s. It provides a variety of
information. Here’s what you’ll find in
the index and how you can get one:
What You’ll Find in the Index:
0 A list of all PSP’s published by
Chevrolet in a model year (1990 or
later). PSP’s covering all models of
Chevrolet cars or light trucks (less
than 10,000 pounds
(4 536 kg)
GVWR) are listed in the same index.
0 Ordering information so you can buy
the specific PSP’s you may want.
4 Price information for the PSP’s you
may want to buy.