1994 CHEVROLET CORVETTE mileage

Downloaded from www.Manualslib.com manuals search engine Service and Appearance Care
11
Doing Your Own Service Work
If you want to do some of your own
service work, you’ll want to get the
proper Chevrolet Service Manual. It tells
you much more about how to service
your Corvette than this manual can.
To
order the proper service manual, see
“Service Publications” in the Index.
Your vehicle has an air bag system.
Before attempting to do your own
service work, see “Servicing Your Air
Service
Your Chevrolet dealer knows your vehicle
best and wants you to be happy with it.
We hope you’ll go to your dealer for all
your service needs. You’ll get genuine
GM parts and GM-trained and supported
service people.
We hope you’ll want to keep your GM
vehicle all
GM. Genuine GM parts have
one of these marks. Bag-Equipped
Corvette” inthe Index.
You should keep a record with all parts
receipts and list the mileage and the date
of any service work you perform. See
“Maintenance Record” in the Index.
I NOTICE:
I
If you try to do your own service
work without knowing enough about
it, your vehicle could be damaged.
I
. . .172

Downloaded from www.Manualslib.com manuals search engine Customer Assistance Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and Chevrolet.
Normally, any concern with the sales
transaction or the operation of your
vehicle will be resolved by your dealer’s
Sales or Service Departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps should
be taken:
STEP ONE: Discuss your concern with
a member of dealership management.
Normally, concerns can be quickly
resolved at that level. If the matter has
already been reviewed with the Sales,
Service, or Parts Manager, contact the
owner of the dealership or the General
Manager.
STEP TWO: If after contacting a
member of dealership management, it
appears your concern cannot be resolved
by the dealership without further help,
contact the Chevrolet Customer
Assistance Center by calling
. . .252
1-800-222-1020. In Canada, contact GM
of Canada Customer Assistance Center in
Oshawa by calling 1-800-263-3777
(English) or 1-800-263-7854 (French). In
Mexico, call (525) 254-3777. In Puerto
Rico or
U.S. Virgin Islands, call
1-809-763-13 15. In all other overseas
locations, contact GM North American
Export Sales in Canada by calling
For prompt assistance, please have the
following information available to give
the Customer Assistance Representative:
Your name, address, home and
business telephone numbers
0 Vehicle Identification Number (This is
available from the vehicle registration
or title, or the plate at the left top of
the instrument panel and visible
through the windshield.)
1-905-644-4 1 12.
0 Dealership name and
location
0 Vehicle delivery date and present
Nature of concern
We encourage you to call the toll-free
number listed previously in order to give
your inquiry prompt attention. However,
if you wish to write Chevrolet, write to: mileage Chevrolet Customer Assistance Center
P.O.
Box 7047
Troy, MI 48007-7047
Refer to your Warranty and Owner Assistance Information booklet for
addresses of Canadian and GM Overseas
offices.
When contacting Chevrolet, please
remember that your concern will likely be
resolved in the dealership, using the
dealership’s facilities, equipment and
personnel. That is
why we suggest you
follow Step One first if you have a
concern.
Customer Assistance for the Hearing or
Speech Impaired (TDD)
To assist customers who have hearing
difficulties, Chevrolet has installed
special TDD (Telecommunication
Devices for the Deaf) equipment at its
Customer Assistance Center in Troy, Michigan. Any hearing or speech
impaired customer who has access to a
TDD or a conventional teletypewriter
(TTY) can communicate with Chevrolet
by dialing: 1-800-TDD-CHEV
(1-800-833-2438). (TDD users in Canada
can dial 1-800-263-3830.)

Downloaded from www.Manualslib.com manuals search engine Corvette Action Center
If you have any questions, comments or
problems regarding your Corvette, or
Corvette in general, you can call the
Corvette Action Center at
1 -800-457-VETT. The Corvette Action
Center is open between the hours of
6:OO a.m. to 2:30 p.m. CST, Monday
through Friday.
GM Participation in
Alternative Dispute Resolution Program
*
BBB AUTO LZNE -
Both Chevrolet and your Chevrolet dealer
are committed to making sure you are
completely satisfied with your new
vehicle. Our experience has shown that,
if a situation arises where you feel your
concern has not been adequately
addressed, the Customer Satisfaction Procedure described'earlier in this section
is very successful.
There may be instances where an
impartial third-party can assist in arriving
at a solution to a disagreement regarding
vehicle repairs or interpretation of the
New Vehicle Limited Warranty. To assist in resolving these disagreements
Chevrolet voluntarily participates in BBB
AUTO LINE.
BBB AUTO LINE is an out-of-court
program administered by the Better
Business Bureau system to settle disputes
between customers and automobile
manufacturers. This program is available
free of charge to customers who currently
own or lease
a GM vehicle.
If you are not satisfied after following the
Customer Satisfaction Procedure, you
may contact the BBB using the toll-free
telephone number, or write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203
Telephone: 1-800-955-5100
To file a claim, you will be asked to
provide your name and address, your
vehicle identification number (VIN), and
a statement of the nature of your
complaint. Eligibility is limited by vehicle
age and mileage, and other factors.
We prefer you utilize the Customer
Satisfaction Procedure before you resort to
AUTO LINE, but you may contact the
BBB at any time. The BBB will attempt
to resolve the complaint serving as an
intermediary between you and Chevrolet.
If this mediation is unsuccessful, an
informal hearing will be scheduled where
eligible customers may present their case
to an impartial third-party arbitrator.
The arbitrator will make a decision which
you may accept or reject. If you accept
the decision, GM will be bound by that
decision. The entire dispute resolution
procedure should ordinarily take about
forty days from the time you file a claim
until a decision is made.
Some state laws may require you to use
this program before filing a claim with a
state-run arbitration program or in the
courts. For further information, contact
the BBB at 1-800-955-5100 or the
Chevrolet Customer Assistance Center at
1-800-222- 1020.
* This program may not be available
in all states, depending on state law.
Canadian owners refer to your
Warranty and Owner Assistance
information booklet. General Motors
reserves the right to change eligibility
limitations and/or to discontinue its
participation
in this program.
253. I

Downloaded from www.Manualslib.com manuals search engine I Chevrolet Roadside
Assistance
'0 enhance Chevrolet's strong
ommitment to customer satisfaction,
lhevrolet is excited to provide the
xvices of the Chevrolet/Geo Roadside
mistance Center.
loadside Assistance is available 24 hours
day, 365 days a year, by calling
'his toll-free number will provide you
ver-the-phone roadside assistance with linor mechanical problems. If your
roblem cannot be resolved over the
hone,
our advisors have access to a
ationwide network of dealer
-800-CHEV USA (1-800-243-8872). recommended
service providers. The
following services are available:
0 Towing
0 Locksmith
0 Tire Repair
0 Rental car or taxi
0 Additional services as necessary
The Roadside Assistance Center uses
companies that will provide you with
quality and priority service. When
roadside services are required,
our
advisors will explain any payment
obligations that may be incurred for
utilizing outside services.
For prompt assistance when calling,
please have the following available to
give to the advisor:
Vehicle Identification Number
License plate number
Vehicle color
Vehicle location
Telephone number where you can be
D Vehicle mileage
D Description of problem
reached
Canadian
Roadside
Assistance
Vehicles purchased in CANADA have an
extensive ROADSIDE ASSISTANCE
Program accessible from anywhere in
Canada or the U.S.A. Please refer to
the
separate brochure provided by the dealer
or call 1-800-268-6800 for emergency
services.
4 Courtesy Transportation
Chevrolet offers Courtesy Transportation
for customers needing warranty service.
Courtesy Transportation will be offered
in
conjunction with the coverage provided
by
the BUMPER TO BUMPER Mew
Vehicle Limited Warranty to retail and
retail lease purchasers of 1994 Chevrolet
passsenger cars and light-duty trucks.
Courtesy Transportation includes:
0
0
One-way SHUTTLE RIDE for any
warranty repair completed during the
same day.
Up to $30 maximum daily VEHICLE
RENTAL allowance for any overnight
warranty repair up to
5 days.
OR
255. . .