* A/C-HEATER SYSTEM UNIFORM INSPECTION GUIDELINES *
Article Text (p. 2)
1993 Volkswagen Corrado
For Volkswagen Technical Site: http://vw.belcom.ru
Copyright © 1998 Mitchell Repair Information Company, LLC
Wednesday, March 22, 2000 08:21PM
MAP UNIFORM INSPECTION GENERAL GUIDELINES
OVERVIEW OF SERVICE REQUIREMENTS & SUGGESTIONS
It is MAP policy that all exhaust, brake, ABS, steering and
suspension, wheel alignment, tires and wheels, driveline, engine
performance and maintenance and heating, ventilation and air
conditioning services be offered and performed under the guidelines
and procedures specified in these sections.
Before any service is performed on a vehicle, an inspection
of the appropriate system must be performed. The results of this
inspection must be explained to the customer and documented on an
inspection form. The condition of the vehicle and its components will
indicate what services/part replacements may be required or suggested.
In addition, suggestions may be made to satisfy the needs expressed by
the customer.
This section lists the various parts and conditions that
indicate required or suggested service or part replacement. Although
this list is extensive, it is not inclusive. In addition to this list,
a technician may make a suggestion. This suggestion must be based on
substantial and informed experience or the vehicle manufacturer's
recommended service interval.
Some conditions indicate that service or part replacement is
required because the part in question is no longer providing the
function for which it is intended, does not meet a vehicle
manufacturer's design specification or is missing.
* Example: An exhaust pipe has corroded severely and has a hole
in it through which exhaust gases are leaking. Replacement of
the exhaust pipe in this case is required due to functional
failure.
* Example: A brake rotor has been worn to the point where it
measures less than the vehicle manufacturer's specifications.
Replacement of the rotor is required because it does not meet
design specifications.
Some conditions indicate that a service or part replacement
is suggested because the part is close to the end of its useful life
or to address a customer's need, convenience or request. If a
customer's vehicle has one of these conditions, the procedure may only
be to suggest service.
* Example: An exhaust pipe is rusted, corroded or weak, but no
leaks are present. In this case, the exhaust pipe has not
failed. However, there is evidence that the pipe may need
replacement in the near future. Replacement of the pipe may
be suggested for the customer's convenience in avoiding a
future problem.
* Example: The customer desires improved ride and/or handling,
but the vehicle's shocks or struts have not failed. In this
case, replacement may be suggested to satisfy the customer's
wishes. In this case, replacement of the shocks or struts may
* ANTI-LOCK BRAKES UNIFORM INSPECTION GUIDELINE *
Article Text (p. 2)
1993 Volkswagen Corrado
For Volkswagen Technical Site: http://vw.belcom.ru
Copyright © 1998 Mitchell Repair Information Company, LLC
Wednesday, March 22, 2000 08:25PM
MAP UNIFORM INSPECTION GENERAL GUIDELINES
OVERVIEW OF SERVICE REQUIREMENTS & SUGGESTIONS
It is MAP policy that all exhaust, brake, ABS, steering
and suspension, wheel alignment, tires and wheels, driveline,
engine performance and maintenance and heating, ventilation and air
conditioning services be offered and performed under the guidelines
and procedures specified in these sections.
Before any service is performed on a vehicle, an inspection
of the appropriate system must be performed. The results of this
inspection must be explained to the customer and documented on an
inspection form. The condition of the vehicle and its components will
indicate what services/part replacements may be required or suggested.
In addition, suggestions may be made to satisfy the needs expressed by
the customer.
This section lists the various parts and conditions that
indicate required or suggested service or part replacement. Although
this list is extensive, it is not inclusive. In addition to this list,
a technician may make a suggestion. This suggestion must be based on
substantial and informed experience or the vehicle manufacturer's
recommended service interval.
Some conditions indicate that service or part replacement
is required because the part in question is no longer providing
the function for which it is intended, does not meet a vehicle
manufacturer's design specification or is missing.
* Example: An exhaust pipe has corroded severely and has a hole
in it through which exhaust gases are leaking. Replacement of
the exhaust pipe in this case is required due to functional
failure.
* Example: A brake rotor has been worn to the point where it
measures less than the vehicle manufacturer's specifications.
Replacement of the rotor is required because it does not meet
design specifications.
Some conditions indicate that a service or part replacement
is suggested because the part is close to the end of its useful life
or to address a customer's need, convenience or request. If a
customer's vehicle has one of these conditions, the procedure may
only be to suggest service.
* Example: An exhaust pipe is rusted, corroded or weak, but no
leaks are present. In this case, the exhaust pipe has not
failed. However, there is evidence that the pipe may need
replacement in the near future. Replacement of the pipe may
be suggested for the customer's convenience in avoiding a
future problem.
* Example: The customer desires improved ride and/or handling,
* ANTI-LOCK BRAKES UNIFORM INSPECTION GUIDELINE *
Article Text (p. 9)
1993 Volkswagen Corrado
For Volkswagen Technical Site: http://vw.belcom.ru
Copyright © 1998 Mitchell Repair Information Company, LLC
Wednesday, March 22, 2000 08:25PMÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ´ ³ is traced to the pump,
Does not build
³ ³ require replacement.
pressure
³ ³
ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÁÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÁÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ ABS: ACCUMULATORS
ABS: ACCUMULATORS
ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÂÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄCondition
³ Procedure
ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÅÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄIncorrect pre-charge
³ Require replacement.
ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÅÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄLeaking
³ Require replacement.
ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÁÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ ABS: RELAYS
ABS: RELAYS
ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÂÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÂÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄCondition
³ Procedure ³ Note
ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÅÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÅÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄOpen
³ Require replacement. ³
ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÅÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÅÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄShorted
³ Require replacement. ³
ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÅÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÅÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄIntermittent
³ Require replacement. ³
ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÅÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÅÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄMissing
³ Require replacement. ³
ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÅÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÅÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄCracked housing
³ Suggest replacement. ³ If moisture enters the relay
³ ³ it can reduce life expectancy
³ ³ or impair function.
ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÁÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÁÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ ABS: TIRES AND WHEELS
ABS: TIRES AND WHEELS
ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÂÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄCondition
³ Procedure
ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÅÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄIncorrect size, diameter or pressure
³ Consult the vehicle owner's
may affect the operation of ABS and
³ manual or vehicle placard for
traction control systems.
³ correct size, speed ratings
³ and inflation pressure of the
³ original tires. Do not exceed
³ the maximum load or inflation
³ capacity of the tire specified
³ by OE.
ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÁÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ REQUEST FOR MAP MEMBERSHIP INFORMATION
* BRAKE SYSTEM UNIFORM INSPECTION GUIDELINES *
Article Text (p. 3)
1993 Volkswagen Corrado
For Volkswagen Technical Site: http://vw.belcom.ru
Copyright © 1998 Mitchell Repair Information Company, LLC
Wednesday, March 22, 2000 08:29PM
businesses working to improve the industry. Media sources also look to
MAP to provide information and advice to consumers and on working with
automotive technicians and repair establishments.
In the next few months, MAP plans to assist member repair
facilities in implementing the MAP Pledge to Customers, establishing
an alternate dispute resolution system to help resolve customer
complaints within the industry, and developing a shop accreditation
program to encourage policies in concert with the MAP Standards of
Service and Inspection Guidelines.
MAP has united the aftermarket behind its consumer-oriented
goals and has established itself both within and outside of the
industry. We welcome you to join us as MAP continues its outreach.
With your support, both the automotive repair industry and your
customers will reap the benefits. Please contact MAP at:
808 17th Street, NW Suite 200
Washington, D.C. 20006
Ph. (202) 466-7050 Fax (202) 223-9569
MAP UNIFORM INSPECTION GENERAL GUIDELINES
OVERVIEW OF SERVICE REQUIREMENTS & SUGGESTIONS
It is MAP policy that all exhaust, brake, ABS, steering and
suspension, wheel alignment, tires and wheels, driveline, engine
performance and maintenance and heating, ventilation and air
conditioning services be offered and performed under the guidelines
and procedures specified in these sections.
Before any service is performed on a vehicle, an inspection
of the appropriate system must be performed. The results of this
inspection must be explained to the customer and documented on an
inspection form. The condition of the vehicle and its components will
indicate what services/part replacements may be required or suggested.
In addition, suggestions may be made to satisfy the needs expressed by
the customer.
This section lists the various parts and conditions that
indicate required or suggested service or part replacement. Although
this list is extensive, it is not inclusive. In addition to this list,
a technician may make a suggestion. This suggestion must be based on
substantial and informed experience or the vehicle manufacturer's
recommended service interval.
Some conditions indicate that service or part replacement is
required because the part in question is no longer providing the
function for which it is intended, does not meet a vehicle
manufacturer's design specification or is missing.
* Example: An exhaust pipe has corroded severely and has a hole
in it through which exhaust gases are leaking. Replacement of
the exhaust pipe in this case is required due to functional
failure.
* Example: A brake rotor has been worn to the point where it
* BRAKE SYSTEM UNIFORM INSPECTION GUIDELINES *
Article Text (p. 25)
1993 Volkswagen Corrado
For Volkswagen Technical Site: http://vw.belcom.ru
Copyright © 1998 Mitchell Repair Information Company, LLC
Wednesday, March 22, 2000 08:30PMÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÅÄÄÄÄÄÄÅÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄStar wheel does not turn
³ A ³ Require repair or replacement.
freely
³ ³
ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÁÄÄÄÄÄÄÁÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ STEEL BRAKE LINES
CAUTION: When replacing steel brake lines, replacement product must
meet or exceed OEM design specifications.
STEEL BRAKE LINES
ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÂÄÄÄÄÄÄÂÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄCondition
³ Code ³ Procedure
ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÅÄÄÄÄÄÄÅÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄFitting incorrect (e.g.
³ A ³ Require replacement.
compression fitting)
³ ³
ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÅÄÄÄÄÄÄÅÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄFlare type incorrect
³ A ³ Require replacement.
ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÅÄÄÄÄÄÄÅÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄLeaking
³ A ³ Require tightening or replacement.
ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÅÄÄÄÄÄÄÅÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄLine material incorrect
³ A ³ Require replacement.
(copper, etc.)
³ ³
ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÅÄÄÄÄÄÄÅÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄMounting hardware damaged
³ A ³ Require repair or replacement.
ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÅÄÄÄÄÄÄÅÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄMounting hardware missing
³ A ³ Require replacement.
ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÅÄÄÄÄÄÄÅÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄRestricted
³ A ³ Require replacement.
ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÅÄÄÄÄÄÄÅÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄRouted incorrectly
³ A ³ Require routing correction.
ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÅÄÄÄÄÄÄÅÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄRust-pitted
³ A ³ Suggest replacement.
ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÁÄÄÄÄÄÄÁÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ TIRES & WHEELS
Incorrect tire size, diameter, or pressure may affect the
operation of ABS, traction control, and braking systems.
Consult the vehicle owner's manual or vehicle placard for
correct size, speed ratings, and inflation pressure of the original
tires.
TOOTHED RINGS (TONE WHEEL)
If the toothed ring requires replacement and cannot be
replaced as a separate component, replace the assembly of which the
ring is a part.
TOOTHED RINGS (TONE WHEEL)
ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÂÄÄÄÄÄÄÂÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄCondition
³ Code ³ Procedure
* ELECTRICAL SYSTEM UNIFORM INSPECTION GUIDELINES *
Article Text (p. 3)
1993 Volkswagen Corrado
For Volkswagen Technical Site: http://vw.belcom.ru
Copyright © 1998 Mitchell Repair Information Company, LLC
Wednesday, March 22, 2000 08:34PM
estimate.
V. Work Authorization - No work will be performed without the
customer's prior approval.
VI. Limited Warranty - A minimum limited warranty will be
offered of 90 days or 4,000 miles, whichever comes first, covering
parts and labor.
VII. Returned Parts - All customers will be entitled to the
return of old parts, or if they choose, they may examine the parts
prior to leaving the store. Where failed parts are required to be
returned to the manufacturer in order to honor the warranty, the
customer will be allowed to examine the parts.
VIII. Classification of Parts - Replaced parts will be
identified as new, remanufactured, rebuilt or used. MAP participants
will inform the customer and indicate on the estimate and invoice
whether a part is new, remanufactured, rebuilt or used.
MAP UNIFORM INSPECTION GENERAL GUIDELINES
OVERVIEW OF SERVICE REQUIREMENTS & SUGGESTIONS
It is MAP policy that all exhaust, brake, ABS, steering and
suspension, wheel alignment, tires and wheels, driveline, engine
performance and maintenance and heating, ventilation and air
conditioning services be offered and performed under the guidelines
and procedures specified in these sections.
Before any service is performed on a vehicle, an inspection
of the appropriate system must be performed. The results of this
inspection must be explained to the customer and documented on an
inspection form. The condition of the vehicle and its components will
indicate what services/part replacements may be required or suggested.
In addition, suggestions may be made to satisfy the needs expressed by
the customer.
This section lists the various parts and conditions that
indicate required or suggested service or part replacement. Although
this list is extensive, it is not inclusive. In addition to this list,
a technician may make a suggestion. This suggestion must be based on
substantial and informed experience or the vehicle manufacturer's
recommended service interval.
Some conditions indicate that service or part replacement
is required because the part in question is no longer providing
the function for which it is intended, does not meet a vehicle
manufacturer's design specification or is missing.
* Example: An exhaust pipe has corroded severely and has a hole
in it through which exhaust gases are leaking. Replacement of
the exhaust pipe in this case is required due to functional
failure.
* ENGINE SYSTEMS UNIFORM INSPECTION GUIDELINES *
Article Text (p. 2)
1993 Volkswagen Corrado
For Volkswagen Technical Site: http://vw.belcom.ru
Copyright © 1998 Mitchell Repair Information Company, LLC
Wednesday, March 22, 2000 08:40PM
to their customers.
The Motorist Assurance Program continues to work
cooperatively and proactively with government agencies and consumer
groups toward solutions that both benefit the customer and are
mutually acceptable to both regulators and industry. We maintain the
belief that industry must retain control over how we conduct our
business, and we must be viewed as part of the solution and not part
of the problem. Meetings with state and other government officials
concerned with auto repair and/or consumer protection are conducted.
Feedback from these representatives are brought back to members, and
the program adjusted as needed.
To assure auto repair customers recourse if they were not
satisfied with a repair transaction, the Motorist Assurance Program
offers arbitration through MAP/BBB-CARE in cooperation with the
Council of Better Business Bureaus and individual participating
Bureaus. MAP "piloted" in Indianapolis and Pittsburgh during spring,
1996 - and publicized "roll-outs" in New Jersey, Detroit (MI), Chicago
(IL) and Richmond (VA) were conducted. To put some "teeth" in the
program, and accreditation requirement for shops was initiated. The
requirements are stringent and a self-policing method has been
incorporated which includes the "mystery shopping" of outlets. In
addition, a committee of service providers had been working diligently
developing standards for newspaper, television and Internet
advertising.
We welcome you to join us as we continue our outreach ...
with your support, both the automotive repair industry and your
customers will reap the benefits. Please visit MAP at our Internet
site: www.hunter.com/map.htm or contact us at:
808 17th Street, NW Suite 200
Washington, D.C. 20006
Ph. (202) 466-7050 Fax (202) 223-9569
OVERVIEW OF SERVICE REQUIREMENTS & SUGGESTIONS
It is MAP policy that all exhaust, brake, ABS, steering and
suspension, wheel alignment, tires and wheels, driveline, engine
performance and maintenance and heating, ventilation and air
conditioning services be offered and performed under the guidelines
and procedures specified in these sections.
Before any service is performed on a vehicle, an inspection
of the appropriate system must be performed. The results of this
inspection must be explained to the customer and documented on an
inspection form. The condition of the vehicle and its components will
indicate what services/part replacements may be required or suggested.
In addition, suggestions may be made to satisfy the needs expressed by
the customer.
This section lists the various parts and conditions that
indicate required or suggested service or part replacement. Although
this list is extensive, it is not inclusive. In addition to this list,
a technician may make a suggestion. This suggestion must be based on
substantial and informed experience or the vehicle manufacturer's
* EXHAUST SYSTEM UNIFORM INSPECTION GUIDELINES *
Article Text (p. 2)
1993 Volkswagen Corrado
For Volkswagen Technical Site: http://vw.belcom.ru
Copyright © 1998 Mitchell Repair Information Company, LLC
Wednesday, March 22, 2000 08:41PM
The Motorist Assurance Program continues to work
cooperatively and proactively with government agencies and consumer
groups toward solutions that both benefit the customer and are
mutually acceptable to both regulators and industry. We maintain the
belief that industry must retain control over how we conduct our
business, and we must be viewed as part of the solution and not part
of the problem. Meetings with state and other government officials
concerned with auto repair and/or consumer protection are conducted.
Feedback from these representatives are brought back to members, and
the program adjusted as needed.
To assure auto repair customers recourse if they were not
satisfied with a repair transaction, the Motorist Assurance Program
offers arbitration through MAP/BBB-CARE in cooperation with the
Council of Better Business Bureaus and individual participating
Bureaus. MAP "piloted" in Indianapolis and Pittsburgh during spring,
1996 - and publicized "roll-outs" in New Jersey, Detroit (MI), Chicago
(IL) and Richmond (VA) were conducted. To put some "teeth" in the
program, and accreditation requirement for shops was initiated. The
requirements are stringent and a self-policing method has been
incorporated which includes the "mystery shopping" of outlets. In
addition, a committee of service providers had been working diligently
developing standards for newspaper, television and Internet
advertising.
We welcome you to join us as we continue our outreach ...
with your support, both the automotive repair industry and your
customers will reap the benefits. Please visit MAP at our Internet
site: www.hunter.com/map.htm or contact us at:
808 17th Street, NW Suite 200
Washington, D.C. 20006
Ph. (202) 466-7050 Fax (202) 223-9569
OVERVIEW OF SERVICE REQUIREMENTS & SUGGESTIONS
It is MAP policy that all exhaust, brake, ABS, steering and
suspension, wheel alignment, tires and wheels, driveline, engine
performance and maintenance and heating, ventilation and air
conditioning services be offered and performed under the guidelines
and procedures specified in these sections.
Before any service is performed on a vehicle, an inspection
of the appropriate system must be performed. The results of this
inspection must be explained to the customer and documented on an
inspection form. The condition of the vehicle and its components will
indicate what services/part replacements may be required or suggested.
In addition, suggestions may be made to satisfy the needs expressed by
the customer.
This section lists the various parts and conditions that
indicate required or suggested service or part replacement. Although
this list is extensive, it is not inclusive. In addition to this list,
a technician may make a suggestion. This suggestion must be based on
substantial and informed experience or the vehicle manufacturer's
recommended service interval.