1993 PONTIAC GRAND-PRIX Owners Manual

Maintenance Schedule
Section D: Recommended Fluids & Lubricants t~ont.3
USAGE
Key Lock Cylinders
Manual Transaxle Shifr
Linkage
Automatic Transaxle Shift Linkage
Clutch Linkage Pivot
Points
Floor Shift Linkage
Chassis Lubrication
Windshield Washer
Solvent
1 '1 304
FLUID/LUBRICANT
Lubricate with Multi-Purpose Lubricant (GM Part No. l2345l20), synthetic SAE 5W-30 engine
oil or silicone lubricant (GM
Part No. 1052276 or 1052277).
Chassis lubricant meeting requirements of NLGI Grade 2, Category LB or GC-LB (GM Part
No. 1052497 or equivalent).
Engine oil.
Engine oil.
Engine oil.
Chassis lubricant meeting requirements
of NLGI Grade 2, Category LB or GC-LB
(GM
Part No. 1052497 or equivalent).
GM Optikleen@ Washer Solvent (GM
Part No. 1051515) or equivalent.
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USAGE
Hood Latch Assembly
a. Pivots and Spring
b. Release Pawl Anchor
Hood and door hinges,
fuel door hinge trunk
access panel hinges
Weatherstrips
I
FUJID/LUBRICANT
a. Engine oil.
b. Chassis lubricant meeting requirements of NLGI Grade 2, Category LB or GC-LB
Engine oil or Lubriplate Lubricant (GM Part
No. 1050109).
(GM
Part
No. 1052497 or equivalent).
Dielectric Silicone Grease (GM Part No. 12345579 or equivalent).
See the
Index under Replacement Parts for recommended replacement filters, valves and spark plugs.
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Maintenance Schedule
Section E: Maintenance Record
After the scheduled services are performed, record the date,
odometer reading and who performed the service in the
columns indicated. When completing the Maintenance
Performed column, insert the numbers from the Schedule
I
or Schedule I1 maintenance charts which correspond to the
maintenance performed.
Also, you should retain all
maintenance receipts. Your owner information portfolio is a
convenient place to store them.
DATE ODOMETER
READING SERVICED BY MAlNTENANCE PERFORMED
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DATE ODOMETER
READING SERVICED BY MAINTENANCE
PERFORMED
-
307 1 1 1
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Maintenance Schedule
Section E: Maintenance Record 1~ont.3
DATE ODOMETER
READING SERVICED BY MAINTENANCE PERFORMED
1 1 1 308
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Here you will find out how to
contact Pontiac
if you need
assistance.
This part also tells you
how to obtain service publications
and how to report any safety
defects.
part 8
Customer Assistance
Information
Customer Satisfaction Procedure .... . . . . . .. . . .. . . .. . . . . . . . . . . , . . . . , . . . . . . . ... . . . , . . . . . . . . .. . . . . . . . . . . . . . . . . 3 10
Customer Assistance for the Hearing or Speech Impaired.,
.., ...... .... ...... ..... . ..... . ... 3 11
BBB MediatiodArbitration Program .. .. . . . . . . . . . . , . .. . . , . , . . . . . . .. . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312
Reporting Safety Defects
........................................................................\
................. 314
Pontiac Roadside Assistance Program
......... . ,.......... .... . .... . ... .... , ... .... .. . . .... . .... . .... ... 315
Service Publications
.. .... ..... . .. ... .... ... ... .... ....... ... ,. . .... , .. . ... ..... . ....... ... .. . .......... . .......... . 316
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Customer Assistance Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are
important to your dealer and Pontiac.
Normally, any concern with the sales
transaction or the operation
of your
vehicle will be resolved by your dealer’s
Sales or Service Departments.
Sometimes, however, despite the best
intentions
of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps should
be taken:
STEP ONE: Discuss your concern
with a member of dealership
management. Complaints can often be
quickly resolved at that level. If the
matter has already been reviewed with
the Sales, Service, or Parts Manager,
contact the owner of the dealership or
the General Manager.
STEP TWO: If after contacting a
member of Dealership Management, it
appears your concern cannot be
resolved by the dealership without
further help, contact the Pontiac
Customer Assistance Center by calling
1-800-PM-CARES. In Canada, contact
GM
of Canada Customer Assistance
Centre in Oshawa by calling
1-800-263-3777 (English) or
1-800-263-7854 (French).
In Mexico, call
(525) 254-3777. In
Puerto Rico or
U.S. Virgin Islands, call
1-809-763-1315. In all other overseas
locations, contact GM International
Export Sales in Canada by calling
1-416-644-4112. For
prompt assistance, please have the
following information available to give
the Customer Assistance Representative:
Your name, address, telephone
Vehicle Identification Number (This
number
is available from the vehicle
registration or title, or the plate
attached to the left top of the
instrument panel and visible through
the windshield.)
Dealership name and location
Vehicle delivery date and present
Nature of concern
mileage
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We encourage you to call the toll free
number listed previously in order to
give your inquiry prompt attention.
However, if you wish to write Pontiac,
write to:
United States
Pontiac Division
Pontiac Customer Assistance Center
One Pontiac Plaza
Pontiac,
MI 48340
Canada
General Motors of Canada Limited
Customer Assistance Centre
1908 Colonel Sam Drive
Oshawa, Ontario
L1H 8P7
A listing of all Pontiac Zone Offices
which can assist you
can also be found in
the warranty booklet. When
contacting Pontiac, please
remember that your concern will likely
be resolved in the dealership, using the
dealership’s facilities, equipment and
personnel. That is why we suggest you
follow Step One first if you have a
concern.
Customer Assistance for the
Hearing
or Speech Impaired
fTW
To assist owners who have hearing
difficulties, Pontiac has installed special
TDD (Telecommunication Devices for
the Deaf) equipment at its Customer
Assistance Center.
Any hearing or
speech impaired customer
who has
access to a TDD or a conventional
teletypewriter
(TTY) can communicate
with Pontiac by dialing:
1-800-TDD-PONT. (TDD users in
Canada can dial
1-800-263-3830.)
U
31 I
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