1993 CHEVROLET SUBURBAN service

Customer Assistance Information
-
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your dealer and Chevrolet.
Normally, any concern with the sales transaction or the operati\
on of your
vehicle will be resolved by your dealer’s Sales or Service \
Departments. Sometimes, however, despite the best intentions of all concerned\
, misunderstandings can occur.
If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE -Discuss your concern with a member of dealership
management. Complaints can often be quickly resolved at that le\
vel.
If the
matter has already been reviewed with the Sales, Service, or P\
arts Manager,
contact the owner of the dealership or the General Manager.
STEP TWO -If after contacting a member of Dealership Management, it
appears your concern cannot be resolved by the dealership without further
help, contact Chevrolet’s Customer Assistance Center by calling
1-800-222-1020. In Canada, contact the GM of Canada Customer Assistance
Center in Oshawa by calling 1-800-263-3777 (English) or 1-800-\
263-7854 (French).
In Mexico, call (525) 254-3777. In Puerto Rico or
U. S. Virgin Islands, call
1-809-763-1315. In all other overseas locations, contact GM International
Export Sales in Canada by calling 1-416-644-411 2
.
For prompt assistance, please have the following information ava\
ilable to give
the Customer Assistance Representative:
Your name, address, telephone number
Vehicle Identification Number (This is available from the vehicle
registration or title, or the plate attached
to the left top of the instrument
panel and visible through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
Nature of concern
We encourage you
to call the toll-free number listed previously in order to
give your inquiry prompt attention. However,
if you wish to write Chevrolet,
write
to: Chevrolet Motor Division, Chevrolet Customer Assistance Center, P.O.
Box 7047, Troy, MI 48007-7047.
A listing of all Chevrolet offices and offices outside the US. which can assist
you can also be found
in the warranty booklet. These services are not
available in Canada.
8-2
ProCarManuals.com

To contact NHTSA, you may either call the Auto Safety Hotline tol\
l-free at
1-800-424-9393
(or 366-0123 in the Washington, DC area) or write to:
NHTSA,
U.S. Department of Transportation, Washington, D.C. 20590. You can
also obtain other information about motor vehicle safety from t\
he Hotline.
Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe that your vehicle has \
a safety defect,
you should immediately notify Transport Canada, in addition to notifying
General Motors of Canada Limited. You may write to: Transport Canada at
Box 8880, Ottawa, Ontario K1G 3J2.
Reporting Safety Defects to General
Motors
In addition to notifying NHTSA (or Transport Canada) in a situation like this,
we certainly hope you’ll notify
us. Please call us at 1-800-222-1 020, or write:
Chevrolet Motor Division, Customer Assistance Center,
Post Office Box 7047,
Troy, Michigan 48007-7047. In Canada, please call us at 1-800-263-3777
(English)
or 1-800-263-7854 (French). Or, write: General Motors of Canada
Limited, Customer Assistance Center, 1908 Colonel Sam Drive, Osh\
awa,
Ontario L1H 8P7.
Chevmlet/Geo Roadside Assistance
To enhance Chevrolet’s strong commitment to customer satisfaction,\
Chevrolet
is excited to announce the establishment
of the ChevroletlGeo Roadside
Assistance Center. As the owner of a 1993 ChevroleVGeo, members\
hip in
Roadside Assistance is free.
Roadside Assistance is available
24 hours a day, 365 days a year, by calling
1-800-CHEV
USA (1 -800-243-8872). This toll-free number will provide you
over-the-phone roadside assistance with minor mechanical problems.\

If your
problem cannot be resolved over the phone, our advisors have a\
ccess to a
nationwide network of deater recommended service providers. The \
following
services are available:
Towing
Locksmith
Tire repair
Glass replacement
Rental car or taxi
Additional services as necessary
ProCarManuals.com

The Roadside Assistance Center uses companies that will provide \
you with quality and priority service. When roadside services are required, our advisors
will explain any payment obligations that may be incurred for \
utilizing outside
services.
For prompt assistance when calling, please have the following a\
vailable
to
give the advisor:
Vehicle Identification Number
License plate number
Vehicle color
Vehicle location
Telephone number where you can be reached
Description of problem
Please refer
to the Roadside Assistance brochure inside your portfolio for full \
program details.
In Canada, call 1-800-268-6800 for details on Roadside Assistance.
Service Publications
Information on how to obtain Product Service Publications, Subscriptions and
Indexes as described below
is applicable only in the fifty US. states (and the
District of Columbia) and only for light trucks with
GWVR less than 10,000
pounds (4536 kg).
In Canada, information pertaining
to Product Service Bulletins and Indexes
can be obtained by writing to: General Motors of Canada Limited, Servi\
ce
Publications Department, 1908 Colonel
Sam Dr., Oshawa, Ontario L1 H 8P7.
Chevrolet regularly sends
its dealers useful service bulletins about Chevrolet
products. Chevrolet monitors product performance in the field. We then
prepare bulletins for servicing our products better. Now, you can get these
bulletins
too.
Bulletins cover various subjects. Some pertain to the proper use and care of
your vehicle. Some describe costly repairs. Others describe inex\
pensive
repairs which,
if done on time with the latest parts, may avoid future costly
repairs. Some bulletins tell a technician how
to repair a new or unexpected
condition. Others describe a quicker way
to fix your vehicle. They can help a
technician service your vehicle better.
8-6
ProCarManuals.com

Customer
Copies at Participating Dealers
Copies of Indexes and individual PSP’s are at your participating Chevrolet
dealer. You can ask to see them.
A VERY IMPORTANT REMINDER: These PSP’s are meant for technicians.
They are not meant for the “do-it-yourselfer.” Technicians \
have the equipment,
tools, safety instructions, and know-how to
do a job quickly and safely.
Chevrolet reserves the right to change these procedures without \
notice.
Service Publications
You can get these Product Service Publications by using the order \
form at
the end of this book. You can also get Service Manuals and Owner
Publications.
ProCarManuals.com

INDEX
H
Halogen Bulbs .............................. 6.38
Hazard Warning Flashers
.............. 5-2
Head Restraints
.............................. 1-5
Headlights
............... 2-46, 6-38, 6-43
Composite
.................................. 6-39
High Beam Indicator Light
...... 2-74
High-Low Beam
............. 2-38, 4-36
Reminder
................................... 2-47
Replacement
................... 6-37, 6-72
Sealed Beam
............................. 6-38
Heating System (with AIC)
........... 3-5
Rear (Wagon Models)
................ 3-8
Rear Window Defogger
........... 3-11
System Controls
......................... 3-6
Heating System (without AIC)
..... 3-4
Fan Knob ..................................... 3-4
Function Lever
............................ 3-4
Rear Window Defogger
........... 3-1 1
Temperature Lever ...................... 3-4
Highway Hypnosis
........................ 4-46
Hitches
........................................... 4-59
Hood
Latches and Hinge ................... 6-36
Release
........................................ 6-8
Horn
............................................... 2-35
Hydraulic Clutch
........................... 6-21
Grease Fitting
............................ 6-23
Hydroplaning
................................. 4-38
1
If You’re Stuck In Sand, Mud,
Ice or Snow
.............................. 5-31
Ignition Switch
.............................. 2-1 1
Inflation-Tire Pressure ................. 6-49
Instrument Panel
.......................... 2-62
Standard Cluster
....................... 2-64
J
Jack and Tools ............................. 5-18
Removal ..................................... 5-1 8
Storage
............................ 5-29, 5-30
Jump Starting
................................. 5-3
K
Key Release Lever ....................... 2-13
Keys
................................................. 2-3
L
Lights ............................................. 2-46
Brake System Warning
............ 4-17
Bulb Replacement .................... 6-37
Charging System Light
........... 2-71
Check Gages Light
.................. 2-73
Dome
......................................... 2-48
Front Parkingnurn Signal
........ 6-40
Headlights (See “Headlights”)
Indicator
..................................... 2-68
Operation
................................... 2-37
Reading
..................................... 2-49
Roof Marker
.............................. 6-42
Service Engine
Soon ..... 2-72, 6-45
Rear
........................................... 6-42
Replacement Chart
.................. 6-72
Side Marker
.............................. 6-41
Underhood Reel
....................... 2-50
Loading Your Vehicle
........ 4-25, 6-46
Add-on Equipment
................... 6-48
Lubrication
..................................... 6-35
Accelerator Control System
.... 6-35
Constant Velocity Joints
......... 6-36
Front Axle
................................. 6-24
Front Shock Absorbers
........... 6-34
Front Suspension and Steering Linkage
................... 6-34
Front Wheel Bearings
.............. 6-34
Tailgate Handle
......................... 6-37
Hydraulic Clutch Grease Fitting
....................... 6-23
Hood Latches and Hinge
........ 6-36
Lock Cylinders
.......................... 6-36
Propeller Shaft Slip Splines
... 6-36
Rear Axle
.................................. 6-24
Recommended Lubricants
...... 7-25
Transfer Case
............................ 6-23
Luggage Carrier
........................... 2-80
Body
........................................... 6-36
9-4
ProCarManuals.com

M
Maintenance Other Items
............................... 6-34
Periodic Inspections
................. 7-24
Record
............................... 7.3. 7-27
Scheduled Maintenance
.. 7.4. 7-1 8
Underbody
................................ 6-62
When Towing a Trailer
............. 4-63
Master Cylinder (See “Brakes”)
Mirrors
........................................... 2-51
Convex Outside
........................ 2-52
Electric Outside
........................ 2-52
Inside
.......................................... 2-51
Model Reference
............................... III
Multifunction Lever ...................... 2-36
...
Turn SignalLane
Change Indicator
........... 2-37, 2-75
0
Odometer ....................................... 2-66
Off-Road Driving (See “Driving”)
Off-Road Recovery
..................... 4-20
Oil ..................................................... 6-9
Additives
................................... 6-1 5
Disposal of Used ...................... 6-1 6
Pressure Gage
.......................... 2-78
To Check
................................... 6-1 0
What Kind to Use .................... 6-12
When
to Add ............................ 6-10
When
to Change ...................... 6-1 5
Owner Checks and Services ...... 7-22
Parking On Hills
...................................... 4.49
Over Things That Burn
............ 2-27
Torque Lock (Automatic
Transmission)
............. 2.24. 4-52
Your Vehicle (Manual Transmission)
........................ 2-26
Parking Brake
............................... 2-23
Passing
Other Vehicles .... 4.21. 4-61
Pavement Markings
........................ 4-8
Periodic Maintenance
Power Inspections
................................ 7-24
Door Locks
.................................. 2-7
Steering
..................................... 4-18
Steering Fluid
........................... 6-29
Winches
..................................... 4-64
Product Service Publications
....... 8-6
R
Radiator Pressure Cap ................ 6-28
Radio (See “Audio Systems”)
Rear Window Defogger
.............. 3-11
Recommended Fluids And Lubricants
......................... 7-25
Recovery Hooks
........................... 5-32
Replacement Parts
...................... 6-68
Reporting Safety Defects
............. 8-4
Road Signs
..................................... 4-2
Roadside Assistance
..................... 8-5
Rocking Your Vehicle
.................. 5-32
S
Safety Belts .................................. 1-13
Center Passenger
........... 1-27, 1-29
Cleaning
..................................... 6-60
Checking Restraint System
.... 1-47
Child Restraints
........................ 1-36
Children
...................................... 1-34
Driver Position
.......................... 1-20
Extender
.................................... 1-46
Lap Shoulder
............................ 1-21
Larger Children
......................... 1-44
Proper Wear
............................. 1-20
Questions and Answers
.......... 1-18
Rear Seat
.................................. 1-30
Replacing After a Crash
......... 1-47
Right Front Passenger
............ 1-27
Small Children and Babies
..... 1-34
Use During Pregnancy
............ 1-26
Why They Work ....................... 1-15
Adults
......................................... 1-20
Reminder Light
......................... 1-19
9-5
ProCarManuals.com

Safety Chains ............................... 4-60
Scheduled Maintenance
Seats Safety Warnings and Symbols
..... 0-2
Services
............................ 7-4, 7-1 8
Controls
........................................ 1-2
Easy Entry Seat
.......................... 1 -6
Manual Front
............................... 1 -2
Power Driver‘s
............................ 1-3
Rear Folding
................................ 1-8
Reclining
..................................... 1-3
Removable
................................. 1-1 1
Seatback Latches
....................... 1-5
(AIR) System
............................ 6-45
Do-It-Yourself
............................... 6-3
Parts Identification Label
......... 6-67
Publications
........................ 8-6, 8-8
Replacement Parts and Filter Recommendations
.................. 6-69
Service Engine
Soon Light ......... 2-72
Service Station Checks
............... 7-28
Shift Indicator Light
.......... 2-22, 2-74
Shifting Into Park
......................... 2-24
Single Belt Accessory Drive
....... 6-34
Spare Tire
..................................... 5-1 8
Removal ..................................... 5-20
Storage ....................................... 5-30
Specification Charts ..................... 6-68
Speedometer
................................. 2-66
Starting Your Engine
................... 2-1 4
Column Shift Lever
.................. 2-25
In Emergencies
......................... 4-1 9
Tips ............................................. 4-1 8
Storage Compartments ................ 2-55
Other
.......................................... 2-6 1
Sun Visors .................................... 2-53
Secondary
Air Injection
Service
Steering
......................................... 4-18
T
Tachometer ................................... 2-67
Tailgate
............................................ 2-7
Electric Glass Release ............. 2-34
Theft
.............................................. 2-10
Thermostat
.................................... 6-28
Tilt Wheel
..................................... 2-35
Tires
............................................... 6-48
Balancing
................................... 6-55
Chains
........................................ 6-56
Changing a Flat
............. 5-16, 5-20
Flat
............................................. 5-16
Hub CapsNVheel Nut Caps
.... 5-22
Inspection and Rotation
.......... 6-52
Loading
...................................... 6-46
New ............................................
Pressure ..................................... 6-49
Spare (See “Spare Tire”)
Uniform Tire Quality Grading
. 6-54
Torque Lock
........................ 2-24, 4-52
Towing
A Trailer ..................................... 4-56
Backing Up
............................... 4-61
Following Distance
................... 4-61
Hitches
....................................... 4-59
Maintenance
.............................. 4-63
Towing Your Vehicle
...................... 5-7
Traffic Lights
................................... 4-7
Trailer Brakes
.............................. 4-60
Towing
........................................ 4-56
Wiring Harness
......................... 2-82
Trailering Package
........................ 6-47
Transfer Case
..................... 2-30, 6-23
Transmission Automatic
.................................. 2-17
Five-Speed Manual
.................. 2-20
Fluid ................................. 6-1 7, 6-20
Fluid, To Add
.................. 6-1 9. 6-21
Fluid.
To Check .............. 6-18. 6-20
6-53
9-6
ProCarManuals.com

Part No, C-9309
,A>=' CERTIFIED q
L
I
P
D b 7
WE SUPPORT
VOLUNTARY TECHNICIAN
CERTIFICATION
THROUGH
Natlonal lnstttute for
AUTOMOTIVE
SERVICE
EXCELLENCE
! L
I
ProCarManuals.com