1993 CADILLAC DEVILLE service

Downloaded from www.Manualslib.com manuals search engine Is There Any Membership Or Enrollment Fee?
There is no membership or enrollment fee for Roadside Service-- any
Cadillac is eligible under this program.
While Cadillac Roadside Service is not an auto club, the services and repairs
provided often
go beyond those offered by some auto clubs . Our objective is
to provide immediate assistance to ensure that all Cadillac drivers are
assisted
in a professional and timely manner with the help of experienced
Cadillac advisors and dealership technicians.
m7tat Will Roadside Service Cost You
There is no cost to call the toll-free Roadside Service number.
If a dealership Service Technician travels toyour
location, there is a nominal
service
fee to cover the technician's travel to and from your location. Labor
is charged at one and a half times the Cadillac dealership retail labor rate,
with a 30-minute minimum. There is also a charge for any parts used and a
mileage fee
if the technician travels beyond 30 miles.
If the repair to your car is determined to be eligible for coverage under the
General Motors New Car Limited Warranty, the participating Cadillac
Roadside Service dealership
will arrange for a reimbursement for the total
cost of the repair on the next business day.
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Downloaded from www.Manualslib.com manuals search engine Additional No Charge badside Service Special Features For CadillQc
Owners:
0 Emergency Road Service Performed at the Scene for the Following
Disablements - during the first 12 month/12,000 mile period.
Lock Out Assistance Battery Jump Starts
Gas Delivery 0 Flat Tire Change
0 Towing Service (Covers Change Only*)
*Determination
of replacement tire under Warranty Coverage must
be made by a Cadillac dealership or appropriate tire manufacturer.
0 Trip Interruption - If your trip is interrupted due to a warranty failure,
incidental expenses may be reimbursed during the
12 months/12,000
mile period. Items covered are hotel, meals and rental car.
0 Trip Routing - Free trip routing assistance is available during the first
four years. Within a week of contacting Roadside Service wlth your
travel plans, Cadillac
will provide a detailed trip routing and
personalized North American Road Altas.
How Do You Pay For Roadside Service?
Payment is due at the time the repair is performed. Payment may be made by
cash, personal check or any major credit card honored by the participating
Cadillac dealership.
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.*
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Downloaded from www.Manualslib.com manuals search engine What If You've Locked Your Kkys In The Car?
If your keys are locked in the car, the technician or locksmith must be given
proof
of ownership (original vehicle registration and your driver's license)
before attempting
to enter the vehicle. This precaution is for your
protection. For this reason we suggest you
carry your vehicle registration and
Gold
Key Card which includes a convenient credit card type key. This special
key
can be used to unlock either front door or the trunk compartment.
What If Your Car Is In An Unsafe Location Or On A Limited Access
Highway?
If your car is located in an area that is determined to be unsafe (by you, the
advisor or the technician), or
if the vehicle is on a limited access freeway or
regulated highway, the advisor
will arrange to tow your Cadillac to a safe
location, where service can be performed. Additional assistance will be
provided if necessary.

Downloaded from www.Manualslib.com manuals search engine Other Roadside Services
Cadillac Roadside Service is committed to your total peace of mind and is
staffed by Cadillac-trained phone advisors and technicians to provide phone
or on-site repair assistance. Beyond the coverage period Roadside Service
can also arrange a wide variety of other services to assist YOU, such as:
0 TOW Service 0 Battery Jump Start Flat Tire Change
0 Locksmith Fuel Delivery 0 Trip Routing
Tmxi 0 Lost Keys 0 Hotel Information
While there is no charge for some of these items during the specified period,
the owner is responsible for any expenses beyond the covered period.
We hope you never need any of the emergency services, but
if you do,
Roadside Service
can promptly locate and arrange them for you wherever
you travel in the United States or Canada. It’s part
of how Cadillac Roadside
Service
is dedicated to your continued satisfaction.
Glove Compartment Decal And Wallet Card
The Roadside Service toll-free number is located on a decal in the glove
compartment, on the wallet card
in the back of the Gold Key Owner’s
Literature portfolio and on
the Gold Key Card you received shortly after
taking delivery
of your new Cadillac.
TOLL-FREE HOTLINE
Information To Provide When Calling Cadillac Roadside Service
When you call Cadillac Roadside Service, the advisor will ask your name and
home address, the telephone number and location you are calling from, the
location of your Cadillac and a description
of the problem. The advisor will
ask
the following information about your Cadillac:
0 Vehicle Identification Number WIN)
This
17 character code is located on the driver’s side top surface of the
instrument panel and may be seen through the windshield.
0 Model and Year 0 Delivery Date 0 Mileage
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Downloaded from www.Manualslib.com manuals search engine I
OWNER ASSISTANCE
- This section will explain how to contact Cadillac if you need assistance. It also tells you
how to obtain service publications and how
to report any safety defects.
This section includes the following:
.- Customer Satisfaction Procedure
Zone and Central Office Addresses
Customer Assistance for Hearing/Speech Impaired
MediatiodArbitration
Program
Reporting Safety Defects
Product Service Publications
(PSPs)
Owner’s Manuals and Service Manuals
CUSTOMER SATISFACTION PROCEDURE
__ Your satisfaction and goodwill are important to your dealer and\
to Cadillac. Normally,
any problems with the sales transaction or the operation of your vehicle will be resolved
by your dealer’s Sales or Service Departments. Sometimes, how\
ever, despite the best
~~ intentions of all concerned, misunderstandings can occur. If you\
r concern has not been
resolved to your satisfaction, the following steps should
be taken:
STEP ONE - Discuss your problem with a member of dealership management.
Satisfaction can often be quickly obtained at that level. If the matter has already been
reviewed
with the Sales, Service or Parts Manager, contact the General Manage\
r or
owner of the dealership.
STEP TWO - If after contacting a member of Dealership Management, it appears
your problem cannot
be resolved by the dealership without further help, contact the
Cadillac Consumer Relations Center 24 hours per day by calling 1-800-458-8006 or
if you have an AllantC call 1-800-ALLANTk.
In Canada, contact
GM of Canada Customer Assistance Center in Oshawa by calling
1-800-263-3777 ENGLISH or 1-800-263-7854 FRENCH.
In Mexico, call 1-900-254-17-86. In Puerto Rico,
U.S. Virgin Islands, call
1-809-763-1315. In all other overseas locations, contact GM Inte\
rnational Export
Sales in Canada by calling 1-416-644-4112. -.
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Downloaded from www.Manualslib.com manuals search engine - ZONE AND CENTRAL OFFICE ADDRESSES
CENTRAL OFFICES
UNITED STATES
Consumer Relations Center
Cadillac Motor Car Division
2860 Clark
Detroit, Michigan 48232
1 -800458-8006 (24 Hours)
1-8OO-ALLm (Allantks only)
INTERNATIONAL EXPORT
SALES
P.O. Box 828
Oshawa,
Ontario L1H 7N1
Fax: 416-644-4866
Telex: 8214981215
CADILLAC ZONE OFFICES
CENTRAL ZONE
Post Office Box 33109
Detroit, Michigan 48232
FLORIDA ZONE
Barrette Bank Centre
Fifth Floor
625 North Flagler
West Palm Beach,
Florida 33401
MID-ATLANTIC ZONE
Post Office Box 9010
Wayne, Pennsylvania 19087
EASTERN ZONE
Post Office Box 3003
Parsippany, New Jersey 07054
SOUTHEAST ZONE
Post Office Box 50256
Atlanta, Georgia 30302
CANADA
Consumer Relations Department
General Motors of Canada Limited
Oshawa,
Ontario L1 J 526
1-800-263-3777 (ENGLISH)
1-800-263-7854 (FRENCH)
LOS ANGELES ZONE
Post Office Box 5018
Thousand
Oaks, California
91359-5018
MIDWEST ZONE
Post Office Box 3002
Naperville, Illinois 60566
NORTHWEST ZONE
Post Office Box 23850
Oakland, California 94623
SOUTHWEST ZONE
Post Office Box 660118
Dallas, Texas 75266-0118
*NOTE: The
state of
Alaska
is serviced by
the Northwest Zone.
The state of Hawaii is serviced
by the Los Angeles Zone.
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Downloaded from www.Manualslib.com manuals search engine GENERAL MOTDRS OF CANADA REGIONAL OFFICES
CALGARY, AB T2P 3W7
4220 Blackfoot Trail
P.O. Box 2510
1-800-263-3777
MONTREAL, QUEBEC
H9R 4R2
5000 Trans-Canada Hwy.
Pointe Claire, Quebec
1-800-263-7854 TORONTO, ONTARIO
M3C lJ1
1200 Eglinton Ave. E.
416-359-0588
1-800-263-3777
GENERAL MOTORS OFFICES OVERSEAS
FAR EAST
GM Overseas
Distribution
Corp.
Roppongi Fuji Building
2-6 Nishiazabu 3-Chome
Minato-Ku
Tokyo, Japan
106
Telephone: 03-470-346 1
Telex: JAPAUTO J22776
DUBAI GMODCDES
Middle East
Dubai International Trade Centre
Level
30
P.O. Box 9233
Dubai, United Arab Emirates
Telex:
46542 GMODC EM
Regional Marketing Office
SAUDI ARABIA
GM Overseas
Distribution Corp.
P.O. Box 5784
Jeddah, 21432 Saudi Arabia
Telephone:
02-665-3380
Telex: 401748 GMOT SJ
EUROPE
GMODCflES
Europe RMO
C/O GM Service GMBH
Postfach 1710
D-6090 Ruesselsheim
Federal Republic of Germany
Telephone:
6142-602319 or 312
Telex: 4182841 GMO D
Fax: 6142-82632 or Code (02)
PUERTO
RICO
U.S. VIRGIN ISLANDS
GM Overseas Distribution Corp.
Centro Commercial
Rio Piedras. Puerto
Rim
Mail: G.P.O. Box G4382
San Juan, Puerto Rim 00936
Telephone: 809-763-1315
Telex: 3450394
san Francisco
MEXICO
General Motors de Mexico
Consumer Relations Supervisor
Service Department
Mexico
1, D.F.
Telephone: 905-245-17-86
Telex: 1763 185
Apartado Postal 107-BIS
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Downloaded from www.Manualslib.com manuals search engine SERVICE PUBLICATIONS
-
Information on how to obtain Product Service Publications, subscriptions, Indexes and
summaries
as describedbelow is applicable only in the fifty US. states (and the District
fo Columbia) and only for cars and light trucks with GVWR less than 10,OOO pounds
(4 536 kg).
In Canada, information pertaining to Product Service Bulletins and Indexes can be
obtained by writing to: General Motors of Canada Limited, Service Publications
Department,
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7.
Cadillac regularly sends its dealers useful service bulletins ab\
out Cadillac products.
Cadillac monitors product performance
in the field. We then prepare bulletins for
servicing
our products better, Now, you can get these bulletins too.
Bulletins cover various subjects. Some pertain to the proper use and care of your
vehicle. Some describe costly repairs. Others describe inexpensiv\
e repairs which,
if
done on time with the latest parts, may avoid future costly r\
epairs. Some bulletins tell a
technician how to repair a new or unexpected condition. Others describe a quicker\
way
to fix your vehicle. They can help a technician service your \
vehicle better.
Most bulletins apply
to conditions affecting a small number of vehicles Your Cadillac
dealership
or a qualified technician may have to determine if a specific bulletin applies
to your vehicle.
You can subscribe to all Cadillac bulletins. This way you’ll get them as they come out.
You can wait a while and get
an index to the bulletins. You can also.get individual
bulletins. However, you’ll need the index to identify them.
Subscriptions
You can subscribe to all Cadillac Product Service Publications (PSPs). This will include
bulletins for all cars sold by Cadillac and will not
be limited to PSPs applicable to any
particular model. When you buy a subscription, you will receive\
the PSPs in periodic
mailings shortly
after they come out. A subscription costs $100.00 U.S. ($110.00
including a special binder) and it entitles you to all PSPs published by Cadillac during
that model
year. You can purchases a subscription by sending acheck or money order to
Cadillac Service Publications, Post Office Box 07130, Detroit, Michigan 48027, along
with the order form located on page
15. Your may get additions subscription ordering
forms by calling the toll-free number shown in this section or your can find them at
participating dealerships.
Individual PSPs
If you don’t want to buy all the PSPs issued by Cadillac for all models in the model year,
you can buy individual
PSPs such as those which may pertain to a particular model. To
do this, you will first need to see our index of PSPs. It provides avariety of information.
Here’s what you’ll find
in the index and how you can get one.
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