1993 CADILLAC DEVILLE Owners Manual

Downloaded from www.Manualslib.com manuals search engine What If Your Cadillac Cannot Be Repaired at Roadside?
When you call the Roadside Operation Center, the advisor will determine if
your car can be repaired at roadside within a reasonable period of time
(approximately 45 minutes). If your car can't be repaired within that time or
requires the resources
of a Cadillac dealership service facility, the advisor
will arrange tow service for you. Towing may also be necessary after
the
technician has attempted a repair, but determines that your car cannot be
repaired at roadside.
If arrangements for towing are made by an advisor from
the Cadillac
Roadside Operations Center,
it is for the convenience of the owner and
Cadillac is not responsible for the tow company. During the first
12 month/12,000 mile period towing services are covered for any disable-
ment. Beyond this period, if the repair is covered under the applicable
General Motors
New Car Limited Warranty, the towing expense will be
eligible
for reimbursement by the servicing Cadillac dealership.
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Downloaded from www.Manualslib.com manuals search engine Is There Any Membership Or Enrollment Fee?
There is no membership or enrollment fee for Roadside Service-- any
Cadillac is eligible under this program.
While Cadillac Roadside Service is not an auto club, the services and repairs
provided often
go beyond those offered by some auto clubs . Our objective is
to provide immediate assistance to ensure that all Cadillac drivers are
assisted
in a professional and timely manner with the help of experienced
Cadillac advisors and dealership technicians.
m7tat Will Roadside Service Cost You
There is no cost to call the toll-free Roadside Service number.
If a dealership Service Technician travels toyour
location, there is a nominal
service
fee to cover the technician's travel to and from your location. Labor
is charged at one and a half times the Cadillac dealership retail labor rate,
with a 30-minute minimum. There is also a charge for any parts used and a
mileage fee
if the technician travels beyond 30 miles.
If the repair to your car is determined to be eligible for coverage under the
General Motors New Car Limited Warranty, the participating Cadillac
Roadside Service dealership
will arrange for a reimbursement for the total
cost of the repair on the next business day.
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Downloaded from www.Manualslib.com manuals search engine Additional No Charge badside Service Special Features For CadillQc
Owners:
0 Emergency Road Service Performed at the Scene for the Following
Disablements - during the first 12 month/12,000 mile period.
Lock Out Assistance Battery Jump Starts
Gas Delivery 0 Flat Tire Change
0 Towing Service (Covers Change Only*)
*Determination
of replacement tire under Warranty Coverage must
be made by a Cadillac dealership or appropriate tire manufacturer.
0 Trip Interruption - If your trip is interrupted due to a warranty failure,
incidental expenses may be reimbursed during the
12 months/12,000
mile period. Items covered are hotel, meals and rental car.
0 Trip Routing - Free trip routing assistance is available during the first
four years. Within a week of contacting Roadside Service wlth your
travel plans, Cadillac
will provide a detailed trip routing and
personalized North American Road Altas.
How Do You Pay For Roadside Service?
Payment is due at the time the repair is performed. Payment may be made by
cash, personal check or any major credit card honored by the participating
Cadillac dealership.
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.*
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Downloaded from www.Manualslib.com manuals search engine What If You've Locked Your Kkys In The Car?
If your keys are locked in the car, the technician or locksmith must be given
proof
of ownership (original vehicle registration and your driver's license)
before attempting
to enter the vehicle. This precaution is for your
protection. For this reason we suggest you
carry your vehicle registration and
Gold
Key Card which includes a convenient credit card type key. This special
key
can be used to unlock either front door or the trunk compartment.
What If Your Car Is In An Unsafe Location Or On A Limited Access
Highway?
If your car is located in an area that is determined to be unsafe (by you, the
advisor or the technician), or
if the vehicle is on a limited access freeway or
regulated highway, the advisor
will arrange to tow your Cadillac to a safe
location, where service can be performed. Additional assistance will be
provided if necessary.

Downloaded from www.Manualslib.com manuals search engine Other Roadside Services
Cadillac Roadside Service is committed to your total peace of mind and is
staffed by Cadillac-trained phone advisors and technicians to provide phone
or on-site repair assistance. Beyond the coverage period Roadside Service
can also arrange a wide variety of other services to assist YOU, such as:
0 TOW Service 0 Battery Jump Start Flat Tire Change
0 Locksmith Fuel Delivery 0 Trip Routing
Tmxi 0 Lost Keys 0 Hotel Information
While there is no charge for some of these items during the specified period,
the owner is responsible for any expenses beyond the covered period.
We hope you never need any of the emergency services, but
if you do,
Roadside Service
can promptly locate and arrange them for you wherever
you travel in the United States or Canada. It’s part
of how Cadillac Roadside
Service
is dedicated to your continued satisfaction.
Glove Compartment Decal And Wallet Card
The Roadside Service toll-free number is located on a decal in the glove
compartment, on the wallet card
in the back of the Gold Key Owner’s
Literature portfolio and on
the Gold Key Card you received shortly after
taking delivery
of your new Cadillac.
TOLL-FREE HOTLINE
Information To Provide When Calling Cadillac Roadside Service
When you call Cadillac Roadside Service, the advisor will ask your name and
home address, the telephone number and location you are calling from, the
location of your Cadillac and a description
of the problem. The advisor will
ask
the following information about your Cadillac:
0 Vehicle Identification Number WIN)
This
17 character code is located on the driver’s side top surface of the
instrument panel and may be seen through the windshield.
0 Model and Year 0 Delivery Date 0 Mileage
c.-
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Downloaded from www.Manualslib.com manuals search engine I
OWNER ASSISTANCE
- This section will explain how to contact Cadillac if you need assistance. It also tells you
how to obtain service publications and how
to report any safety defects.
This section includes the following:
.- Customer Satisfaction Procedure
Zone and Central Office Addresses
Customer Assistance for Hearing/Speech Impaired
MediatiodArbitration
Program
Reporting Safety Defects
Product Service Publications
(PSPs)
Owner’s Manuals and Service Manuals
CUSTOMER SATISFACTION PROCEDURE
__ Your satisfaction and goodwill are important to your dealer and\
to Cadillac. Normally,
any problems with the sales transaction or the operation of your vehicle will be resolved
by your dealer’s Sales or Service Departments. Sometimes, how\
ever, despite the best
~~ intentions of all concerned, misunderstandings can occur. If you\
r concern has not been
resolved to your satisfaction, the following steps should
be taken:
STEP ONE - Discuss your problem with a member of dealership management.
Satisfaction can often be quickly obtained at that level. If the matter has already been
reviewed
with the Sales, Service or Parts Manager, contact the General Manage\
r or
owner of the dealership.
STEP TWO - If after contacting a member of Dealership Management, it appears
your problem cannot
be resolved by the dealership without further help, contact the
Cadillac Consumer Relations Center 24 hours per day by calling 1-800-458-8006 or
if you have an AllantC call 1-800-ALLANTk.
In Canada, contact
GM of Canada Customer Assistance Center in Oshawa by calling
1-800-263-3777 ENGLISH or 1-800-263-7854 FRENCH.
In Mexico, call 1-900-254-17-86. In Puerto Rico,
U.S. Virgin Islands, call
1-809-763-1315. In all other overseas locations, contact GM Inte\
rnational Export
Sales in Canada by calling 1-416-644-4112. -.
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