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Customer Assistance
Your complete and permanent
satisfaction is our business. We are
here to serve you. All Authorized
Mazda Dealers have the knowledge
and the tools to keep your Mazda
vehicle in top condition.
If you have any questions or
recommendations for improvement
regarding the service of your Mazda
vehicle or servicing by Mazda Dealer
personnel, we recommend that you
take the following steps:
NOTE
If it becomes necessary to have the
components or wiring system for the
supplementary restraint system
modified to accommodate a person
with certain medical conditions in
accordance with a certified physician,
contact an Authorized Mazda Dealer.
For more informatio n, go to NHTSA
website www.safercar.gov (VEHICLE
SHOPPERS > Air Bags > Air Bag FAQs >
Air Bag Deactivation).
STEP 1: Contact Your
Mazda Dealer
Discuss the matter with an Authorized
Mazda Dealer. This is the quickest and
best way to address the issue.
If your concern has not been
resolved by the CUSTOMER
RELATIONS, SALES, SERVICE, or
PARTS MANAGER, then please
contact the GENERAL MANAGER of
the dealership or the OWNER.
If it becomes necessary to have the
components or wiring system for the
supplementary restraint systemmodified to accommodate a person
with certain medical conditions in
accordance with a certified
physician, go to STEP 2.
Specifications/Customer Information and Reporting Safety Defects
Customer Assistance (U.S.A.)
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STEP 2: Contact MazdaNorth AmericanOperations
If for any reason you feel the need for
further assistance after contacting your
dealership management or it becomes
necessary to have the components or
wiring system for the supplementary
restraint system modified to
accommodate a person with certain
medical conditions in accordance with
a certified physician, you can reach
Mazda North American Operations by
one of the following ways.
Log on: at www.MazdaUSA.com
Answers to many questions, including
how to locate or contact a local Mazda
dealership in the U.S., can be found
here.
E-mail: click on “Contact Us” located
on the bottom of the page at
www.mazdausa.com under “Help”
By phone at: 1 (800) 222-5500
By letter at:
ATTN: Customer Experience Center
Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
P.O. Box 19734
Irvine, CA 92623-9734
In order to serve you efficiently and
effectively, please help us by providing
the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or
title or located on the upper
driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
If you live outside the U.S.A., please
contact your nearest Mazda
Distributor.
Specifications/Customer Information and Reporting Safety Defects
Customer Assistance (U.S.A.)
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Customer Assistance
Your complete and permanent
satisfaction is our business. We are
here to serve you. All Authorized
Mazda Dealers have the knowledge
and the tools to keep your Mazda
vehicle in top condition.
If you have any questions or
recommendations for improvement
regarding the service of your Mazda
vehicle or servicing by Mazda Dealer
personnel, we recommend that you
take the following steps:
Contact Your MazdaDealer
Discuss the matter with an Authorized
Mazda Dealer. This is the quickest and
best way to address the issue.
If your concern has not been
resolved by the CUSTOMER
RELATIONS, SALES, SERVICE, or
PARTS MANAGER, then please
contact the GENERAL MANAGER of
the dealership or the OWNER.
If it becomes necessary to have the
components or wiring system for the
supplementary restraint systemmodified to accommodate a person
with certain medical condition in
accordance with a certified physician
you must contact your dealership in
order to avoid the potential loss of
the warranty of your vehicle which
may occur if some third party is hired
by the customer to make any modifications to this system.
Log on: at
www.mazdamexico.com.mx
Answers to many questions, including
how to locate or contact a local Mazda
dealership in Mexico, can be found
here.
E-mail: click on “Contactanos” at the
top of the page at
www.mazdamexico.com.mx
By phone at: 01 800 01 MAZDA
(62932)
Specifications/Customer Information and Reporting Safety Defects
Customer Assistance (Mexico)
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Charge System
ItemServicing data
Input power 110 - 240 V AC
Rated frequency 60 Hz
Maximum rated electrical current In normal charge
32A AC
Maximum power consumption 7.2 kVA (normal charge)
Electrical leakage detection current
for control box including genuine
charge cable 5 mA
EV charge mode/Connection type Normal charge: Mode 2, Mode 3/TYPE1
Installation requirements
(information on protection against
short-circuit current and equipment
protection) Applicable laws and regulations, and standards must be followed
for protection measures against over-current and over-voltage.
Always make sure to install a ppropriate over-current protection
devices to the wiring of houses and buildings.
IP level IP44: When charge connector is connected to charge inlet
IP67 : Charging Cable
Operating temperature On Board Charger
Ambient temperature : -30 °C ( -22 °F) to 85 °C (185 °F)
coolant temperature : -30 °C ( -22 °F) to 70 °C (158 °F)
Charging Cable
Ambient temperature : -30 °C ( -22 °F) to 55 °C (131 °F)
Storage temperature On Board Charger
Ambient temperature : -40 °C ( -40 °F) to 85 °C (185 °F)
coolant temperature : -40 °C ( -40 °F) to 85 °C (185 °F)
Charging Cable
Ambient temperature : -40 °C ( -40 °F) to 80 °C (176 °F)
Applicable standards On Board Charger
EN/IEC 61851-1, EN/IEC 61851-21, EN/IEC 61851-23, UL 2202
Charging Cable
NFPA 70, NFPA 79, SAE-J 1772, UL 62, UL 817, UL 2231-1, UL
2231-2, UL 2251, UL 2594, CSA C22.2 No.280-16
Adapters Do not use an adapter with the plug and connector of the charg-
ing cable.
Do not use an extension cable.
Specifications/Customer Information and Reporting Safety Defects
Ve h i c l e Specification
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