
ROADSIDE ASSISTANCE
Vehicles Sold in the United States:Getting Roadside Assistance
If you have a vehicle concern, Ford MotorCompany offers a complimentary roadsideassistance program. This program isseparate from the New Vehicle LimitedWarranty.
The service is available:
•24 hours a day, seven days a week.
•For the coverage period supplied withyour vehicle.
Knowing your vehicle's VIN, mileage andyour specific location allows help to get toyou faster.
Roadside Assistance covers:
•A flat tire change with a good spare(except vehicles supplied with a tireinflation kit).
•Battery jump start.
•Lock-out assistance (key replacementcost is the customer's responsibility).
•Fuel delivery — independent servicecontractors, if not prohibited by state,local or municipal law, shall deliver upto 2 gal (8 L) of gasoline or 5 gal (20 L)of diesel fuel to a disabled vehicle.Roadside assistance limits fuel deliveryservice to two no-charge occurrenceswithin a 12-month period.
•Winch out — available within 100 ft(30 m) of a paved or countymaintained road, no recoveries.
•Towing — independent servicecontractors, if not prohibited by state,local or municipal law, shall tow Fordeligible vehicles to an authorized dealerwithin 50 mi (80 km) of thedisablement location or to the nearestauthorized dealer. If a memberrequests a tow to an authorized dealerthat is more than 50 mi (80 km) fromthe disablement location, the membershall be responsible for any mileagecosts in excess of 50 mi (80 km).Warranty towing, non-warranty towingand collision towing are available.
•Roadside Assistance includes up to$200 for a towed trailer if the disabledeligible vehicle requires service at thenearest authorized dealer. If the towingvehicle is operational but the trailer isnot, then the trailer does not qualify forany roadside services.
Vehicles Sold in the United States:Using Roadside Assistance
United States vehicle customers whorequire Roadside Assistance, call1-800-241-3673.
If you need to arrange roadside assistanceon your own, Ford Motor Companyreimburses a reasonable amount fortowing to the nearest dealership within50 mi (80 km). To obtain reimbursementinformation, United States vehiclecustomers call 1-800-241-3673.Customers need to submit their originalreceipts.
Vehicles Sold in Canada: GettingRoadside Assistance
If you have a vehicle concern, Ford MotorCompany of Canada, Limited offers acomplimentary roadside assistanceprogram. This program is eligible withinCanada or the continental United States.
The service is available 24 hours a day,seven days a week.
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Engine compartment (with engine off)
Inspect for glazing, fraying or cracking. There should be nomore than 5-7 cracks per rib, per 1 in (2.5 cm)Belts (fan, alternator,water pump and airconditioningcompressor)
Inspect for signs of fluid puddles or dripping fluid on theground under the engine, or the underside of the engine.Fluid leaks
Inspect for debris that may have collected on the HVAC airinlet grille or inside the exterior module as this may reducesystem performance.
HVAC air inlet
Engine starting (with parking brake applied)
Before entering the cab, verify that the vehicle is equippedwith spare electrical fuses (if used), three red reflectivetriangles, a properly charged and rated fire extinguisher andwheel chocks.
Safety and emergencyequipment
Walk around the vehicle and verify all steps and grab handles,inside and out (as well as behind), are tight and clean. Useextreme caution and a three-point stance at all times.
Inspect door latches for proper closing, latching and locking.
Set the parking brake. Make sure the gearshift lever is inneutral (N) or park (P) (if equipped with a park position).Starting the engine
Diesel engine: Turn the key to the on position. Turn the keyto start when the wait to start indicator light in the instrumentcluster turns off.
Gasoline engine: Turn the key to start, and then release itas soon as the engine starts.
Verify pressure builds to normal operating range.Engine oil pressure
A tone indicating low air pressure should sound immediatelyafter the engine starts but before the compressor has built-up pressure. The tone should stop when the air pressurereaches 70 psi (483 kPa). Let the air pressure build togoverned cutout pressure, which should occur between115–130 psi (793–896 kPa).
Low air pressure warningtone (if equipped with anair compressor)
Press the accelerator and verify that it operates smoothly,without any binding or irregular feel. Release the pedal andverify the engine returns to idle speed immediately.
Accelerator
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Engine starting (with parking brake applied)
Check the gauge (diesel engine) or indicator light (gasolineengine) to verify the alternator is charging.Voltmeter
Inspect for excessive free play in the steering linkages. Thesteering wheel should have less than 2 in (5 cm) of free playat its rim.
Steering linkage free play
Verify the parking brake holds the vehicle by gently trying topull forward with the parking brake applied.Parking brake
Verify operation using the following procedure. Chock thewheels, if necessary. Push in the parking brake and, ontractors, push in the tractor parking brake knob:
Air brakes
1. Verify the air compressor or governor cutout pressure isapproximately 120 psi (827 kPa).
2. Turn off the engine, and then turn the key back to the onposition (without starting the engine).
3. Without the brake pedal applied, note the air pressure dropfor one minute. It should be less than 2 psi (14 kPa) for singlevehicles and 3 psi (21 kPa) for combination vehicles.
4. Press and hold the brake pedal with 90 psi (621 kPa) ormore. Make sure there is no more than a 3 psi (21 kPa) perminute leak for single vehicles and a 4 psi (28 kPa) minuteleak for combination vehicles.
5. Pump the brake pedal to deplete the system of air pressure.The warning light and tone should turn on at 57 psi (393 kPa).
6. Pump the brake pedal and make sure the parking brakeand trailer parking brake knobs pop out at 20 psi (138 kPa)or higher.
Verify that the fluid level is in the proper operating range. SeeAutomatic Transmission Fluid Check (page 243).Automatic transmissionfluid
Front of vehicle
Verify all exterior lights illuminate and are clean.Lights
Check headlights function on high and low beam.
Verify reflectors are clean, unbroken and of proper color (redon rear, amber elsewhere).
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Front of vehicle
Verify running lights are clean and unbroken.
Inspect for any missing or loose fasteners, power steeringfluid leaks and damage to power steering hoses.Steering gear
Verify connecting links, arms and rods are not worn or cracked.Steering linkage
Verify joints, sockets and boot seals are not worn or loose.
Verify cotter keys, nuts and bolts are not loose or missing.
Inspect front and rear tow hooks for damage or loosemounting. This is particularly important on vehicles that usethem frequently.
Tow hooks
Front suspension
Inspect for missing, broken or shifted leaves, or leaves thatmay be in contact with (or nearly contacting) a tire, rim, brakedrum, frame or body component.
Springs
Note: Never apply grease to spring pads.
Make sure there the following items are properly tightenedand that there are no cracks, breaks, wear, damage to springhangers, bolts, bushings, axle mounting bolts, and nuts.
Spring mounts
Inspect for any cracks, leaks, or missing or broken bolts orbushings.Shock absorbers
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the driver that battery protection actionsare active. These messages are only fornotification that an action is taking place,and not intended to indicate an electricalproblem or that the battery requiresreplacement.
Electrical accessory installation
To ensure proper operation of the BMS,any electrical devices that are added tothe vehicle should not have their groundconnection made directly at the negativebattery post. A connection at the negativebattery post can cause inaccuratemeasurements of the battery conditionand potential incorrect system operation.
Note:Electrical or electronic accessoriesadded to the vehicle by the dealer or theowner may adversely affect batteryperformance and durability, and may alsoaffect the performance of other electricalsystems in the vehicle.
When a battery replacement is required,the battery should only be replaced witha Ford recommended replacement batterywhich matches the electrical requirementsof the vehicle. After battery replacement,or in some cases after charging the batterywith the external charger, the BMS requireseight hours of vehicle sleep time (key offwith doors closed) to relearn the newbattery state of charge. Prior to relearningthe state of charge, the BMS may disableelectrical features (to protect the battery)earlier than normal.
ADJUSTING THE HEADLAMPS
Vertical Aim Adjustment
The headlamps on your vehicle areproperly aimed at the assembly plant. Ifyour vehicle has been in an accident, thealignment of your headlamps should bechecked by your authorized dealer.
Headlamp Aiming Target
8 ft (2.4 m)A
Center height of lamp to groundB
25 ft (7.6 m)C
Horizontal reference lineD
Vertical Aim Adjustment Procedure
1.Park the vehicle directly in front of awall or screen on a level surface,approximately 25 ft (7.6 m) away.
2.Measure the height of the headlampbulb center from the ground and markan 8 ft (2.4 m) horizontal reference lineon the vertical wall or screen at thisheight.
Note:To see a clearer light pattern foradjusting, you may want to block the lightfrom one headlamp while adjusting theother.
3.Turn on the low beam headlamps toilluminate the wall or screen and openthe hood.
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AUXILIARY SWITCHES (IF
EQUIPPED)
For maximum vehicle performance, keepthe following information in mind whenadding accessories or equipment to yourvehicle:
•When adding accessories, equipment,passengers and luggage to yourvehicle, do not exceed the total weightcapacity of the vehicle or of the frontor rear axle (GVWR or GAWR asindicated on the Safety ComplianceCertification label). Ask an authorizeddealer for specific weight information.
•The Federal CommunicationsCommission (FCC) and CanadianRadio TelecommunicationsCommission (CRTC) regulate the useof mobile communications systemsequipped with radio transmitters, forexample, two-way radios, telephonesand theft alarms. Any such equipmentinstalled in your vehicle should complywith Federal CommunicationsCommission (FCC) and CanadianRadio TelecommunicationsCommission (CRTC) regulations, andshould be installed by an authorizeddealer.
•An authorized dealer needs to installmobile communications systems.Improper installation may harm theoperation of your vehicle, particularlyif the manufacturer did not design themobile communication systemspecifically for automotive use.
•If you or an authorized Ford dealer addany non-Ford electrical or electronicaccessories or components to yourvehicle, you may adversely affectbattery performance and durability. Inaddition, you may also adversely affectthe performance of other electricalsystems in the vehicle.
The auxiliary switch option packageprovides four switches, mounted in thecenter of the instrument panel. Theseswitches operate when the ignition is onor from battery power, depending on theswitchable power distribution box fuselocations #82 and #83. We recommend,however, that the engine remain runningto maintain battery charge when using theauxiliary switches for extended periods oftime or higher current draws.
Note:When your vehicle has a dieselengine, use the auxiliary switches only whilethe engine is running. The glow plugs alsodrain battery power when the ignition key isin the on position. Using the auxiliaryswitches, even for limited amounts of time,can cause your battery to drain quickly andprevent your vehicle from restarting.
When switched on, the auxiliary switchesprovide 20 amps or 40 amps of electricalbattery power for a variety of personal orcommercial uses.
The relays for the auxiliary switches are inthe power distribution box under the hoodby the right-hand fender. See yourauthorized dealer for service.
Each switch includes a power lead, ablunt-cut and sealed wire below theinstrument panel and to the left of thesteering column in the driver footwell area.
The power leads are coded as shown:
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Information Displays......................................71General Information.............................................71Information Messages..................................75Installing Child Restraints............................27Instrument Cluster........................................64Instrument Lighting Dimmer.....................56Instrument Panel............................................24Interior Lamps.................................................58Interior Mirror...................................................63Introduction.........................................................7
J
Jump Starting the Vehicle.........................190
K
Keys and Remote Controls........................46
L
Lane Keeping System..................................167Lighting Control..............................................55Lighting..............................................................55General Information............................................55Load Carrying.................................................178Load Limit........................................................178Locating the USB Ports...............................98Locking and Unlocking.................................49Lug NutsSee: Changing a Road Wheel........................287
M
Maintenance..................................................222General Information..........................................222Manual Climate Control..............................86Manual Seats....................................................91Message CenterSee: Information Displays..................................71MirrorsSee: Windows and Mirrors...............................60Mobile Communications Equipment.......17Motorcraft Parts - 6.7L Diesel.................293Motorcraft Parts - 7.3L...............................295
N
Noise Pollution Control................................22Normal Scheduled Maintenance..........330
O
Oil Change Indicator Reset......................229Oil CheckSee: Engine Oil Check.......................................227Opening and Closing the Hood..............223Ordering Additional Owner'sLiterature.....................................................200Overhead Console.......................................100
P
Parking Aids....................................................157Parking Brake.................................................140Passive Anti-Theft System..........................51PATSSee: Passive Anti-Theft System......................51Perchlorate........................................................15Playing Media From a USB Device.........318Playing Media Using the USB Port..........98Pneumatic Locking DifferentialIndicators......................................................138Pneumatic Locking Differential...............137Pneumatic Locking DifferentialPrecautions..................................................137Power Door LocksSee: Locking and Unlocking.............................49Power Seats.....................................................92Power Steering Fluid Check....................246Power Take-Off.............................................135Power Windows.............................................60Pre-Collision Assist - Vehicles With: AirBrakes.............................................................170Pre-Collision Assist - Vehicles With:Hydraulic Brakes.........................................173Protecting the Environment.......................22PunctureSee: Changing a Road Wheel........................287
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R
Radio Frequency CertificationLabels............................................................345Cruise Control Module.....................................345Rear Axle Fluid Capacity andSpecification - Diesel..............................309Rear Axle Fluid Capacity andSpecification - Gasoline...........................311Rear Axle Fluid Check................................260Rear Axle..........................................................136General Information..........................................136Rear Seat Armrest.........................................95Rear Seats........................................................94Rear View Camera........................................157Rear View CameraSee: Rear View Camera....................................157Recommended Towing Weights............182Refueling - Diesel...........................................112Refueling - Gasoline.....................................114Remote Control...............................................47Removing a Headlamp.............................250Repairing Minor Paint Damage..............266Replacement PartsRecommendation........................................15Replacing a Lost Key or RemoteControl............................................................48Reporting Safety Defects (CanadaOnly)...............................................................201Reporting Safety Defects (U.S.Only).............................................................200Resuming the Set Speed...........................159Roadside Assistance...................................194Roadside Emergencies..............................190Rollover Warning.........................................345Running-InSee: Breaking-In..................................................188Running Out of Fuel - Diesel......................112Running Out of Fuel - Gasoline................112
S
Safety Precautions.......................................107Scheduled Maintenance...........................325Seatbelt Extensions......................................45Seatbelt Height Adjustment......................42Seatbelt Reminder........................................43
Seatbelts...........................................................38Principle of Operation........................................38Seatbelt Warning Lamp and IndicatorChime..............................................................43Seats...................................................................89Security...............................................................51Selective Catalytic Reductant System -Diesel.............................................................120Setting the Cruise Control Speed..........158Sitting in the Correct Position...................89Snow ChainsSee: Using Snow Chains.................................287Spare WheelSee: Changing a Road Wheel........................287Special Notices................................................16Special Operating Conditions ScheduledMaintenance...............................................335Speed ControlSee: Cruise Control............................................158Spring U-Bolt Check....................................261Stability Control............................................153Principle of Operation - Vehicles With: AirBrakes................................................................154Principle of Operation - Vehicles With:Hydraulic Brakes............................................153Starter SwitchSee: Ignition Switch............................................101Starting a Diesel Engine.............................103Starting a Gasoline Engine.......................102Starting and Stopping the Engine..........101General Information...........................................101Steering............................................................170Steering System Inspection....................259Steering Wheel................................................52Storage Compartments............................100Streaming Bluetooth Audio......................318Sun Visors.........................................................63Suspension System Inspection.............260Switching Cruise Control On andOff...................................................................158Switching Off the Engine..........................104Switching the Pneumatic LockingDifferential On and Off............................137Symbols Glossary...........................................19Symbols Used on Your Vehicle..................19
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