2024 CHEVROLET SILVERADO EV phone

Chevrolet Silverado EV Owner Manual (GMNA-Localizing-U.S./Canada-
16702912) - 2024 - CRC - 1/17/23
Driving and Operating 257
is applied, or the vehicle is shifted into
P (Park). To start driving away, press the
brakes and shift into D (Drive).
Certain vehicle conditions and driver
interferences may also cancel automatic
parking:
.The driver manually steers the vehicle.
.The maximum allowed speed is exceeded.
.There is a failure with the APA system.
.Electronic stability control or antilock
brakes are activated.
.The parking brake is applied.
.Driver unbuckles the seat belt and opens
the door.
System Limitations
Automatic Parking Assist has certain
limitations. The system cannot:
.Continue to operate if the maneuver
speed exceeds 5 km/h (3 mph).
.Detect whether a parking space is legal or
restricted.
.Detect pavement markings or lines.
.Park the vehicle closely lined up with the
vehicle next to it, particularly if the spot
is approached at an angle or if the
parking space is angled.
.Park exactly centered in a very large spot.
.Always detect short curbs.
.Operate while towing any trailer.
.Function the vehicle is raised or lowered
by air suspension,if equipped.
When the System Does Not Seem to Work
Properly
If the vehicle does not reverse into the
expected parking space, the system could be
maneuvering the vehicle into a previously
detected space.
Remote Auto Parking
If equipped, the vehicle can complete the
automatic parking maneuvers while the
driver authorizes the maneuver via the
myChevrolet app on a compatible mobile
phone outside of the vehicle. The driver can
also activate an automatic parallel or
perpendicular unparking maneuver via the
myChevrolet app. The driver must always be
prepared to cancel the automatic maneuver
if necessary.
Remote Auto Parking works the same way
and has the same limitations as the
standard APA feature described above. The
main difference is that you must instead
exit the vehicle and use the
myChevrolet app.
{Warning
When using the remote parking feature,
stay within a short distance and visually
monitor the vehicle until parking is
complete. Do not leave the vehicle
unsupervised during remote parking.
How to Activate Remote Auto Parking
To activate Remote Auto Parking, press
O
on the infotainment screen for the system
to begin searching for a parking space while
driving forward at no greater than
30 km/h (18 mph). APA searches for parking
spaces to the left or right of the vehicle up
to the sensors’ ranges of 1.5 m (5 ft). To
choose or change the parking mode or side,
make a selection in the infotainment
display.
After completely passing an eligible parking
spot, a beep sounds and a notification to
stop the vehicle is displayed in the driver
information center. Generally, Remote Auto
Parking selects the nearest empty parking
spot behind the vehicle, but under some
conditions may select a space that is further
back. Slow down and bring the vehicle to a
complete stop to begin.

Chevrolet Silverado EV Owner Manual (GMNA-Localizing-U.S./Canada-
16702912) - 2024 - CRC - 1/17/23
274 Driving and Operating
available settings from the infotainment
screen, touch Settings > Vehicle >
Collision/Detection Systems.
Drowsiness Alerts
Depending on the drowsiness level, Driver
Attention Assist will display escalating alerts
in the instrument cluster. These alerts
progress as the drowsiness level increases.
Each level is designated by a coffee cup and
a DIC message recommending that the
driver consider taking a rest break.
Depending on the driver’s drowsiness level,
the system will also send chimes or haptic
alerts, if equipped with Safety Alert Seat.
The higher alerts will be seen more
frequently. Not all alerts may occur during a
drowsy event.
When the maximum drowsiness alert occurs,
the driver will be presented with the
following options on the infotainment
screen:
.Phone a Friend
.Place an OnStar call
.Navigate to Nearest Point of Interest (POI)
Select an option from the list and follow the
instructions displayed on infotainment
screen.
Attention Alerts
Depending on the attention level, Driver
Attention Assist will display escalating alerts
in the instrument cluster that advance from
level one to level two as the attention level
decreases. Depending on the driver’s
distraction level, the system will also send
chimes or haptic alerts, if equipped with
Safety Alert Seat. See Driver Attention Assist
Light 0122.
When Teen Driver is Active, the radio will
momentarily be set to mute when alert
level two is active. See Teen Driver0168.
Cleaning the Camera
The camera lens cover on the steering
column may become dirty over time. If this
occurs, clean the lens cover with a soft cloth
sprayed with glass cleaner. Wipe the lens
gently, then dry it. Never use abrasive
cloths, cleaners, or corrosive chemicals of
any kind on the lens cover.
Limitations
Some factors can impact the performance of
the Driver Attention Assist feature, causing
it to not to function as intended. These
include (but are not limited to):
.Damage to the Driver Monitoring System,
camera, or lens.
.The camera being blocked by the steering
wheel, hands, or objects.
If there is a problem with the system, a DIC
message or icon in the instrument cluster
may display.
Lane Keep Assist (LKA)
If equipped, LKA may help avoid crashes due
to unintentional lane departures. This
system uses a camera to detect lane
markings. The LKA system can be ready to
assist at speeds between approximately
60 km/h (37 mph) and 180 km/h (112 mph).
On some vehicles, the system will instead
operate above 50 km/h (31 mph). LKA may
assist by gently turning the steering wheel
if the vehicle approaches a detected lane
marking. It may also provide a Lane
Departure Warning (LDW) alert if the vehicle
unintentionally crosses a detected lane
marking.

Chevrolet Silverado EV Owner Manual (GMNA-Localizing-U.S./Canada-
16702912) - 2024 - CRC - 1/17/23
320 Driving and Operating
Delete/Remove Trailer
Touch to remove the Trailer Profile and all
of its settings.
On the pop-up, touch Remove to delete the
Trailer Profile. Touch Cancel to dismiss the
pop-up and return to the previous view.
When selecting Remove, it will display if
there is a connected OnStar plan active with
the vehicle. Removing a trailer profile
deletes the profile from the vehicle but the
profile still associates with the user account.
However, if there is not a connected OnStar
plan and Remove is selected, DELETE
displays and the profile deletes
permanently.
Set as Default Trailer
Touch Set as Default Trailer to select the
current profile as the default trailer profile.
The default trailer profile automatically is
selected each time a new connection is
detected. The Trailer Detection Alert will no
longer appear on the infotainment screen.
If this setting is turned off, the current
trailer profile is not the default trailer.GCW Alerts
Touch GCW Alert to enable/disable the GCW
Alert for the selected profile. These alerts
are based on the Trailer Profile, so the
settings for each Trailer Profile must be
turned on or off.
Turn this setting off to stop receiving GCW
Alerts when that Trailer Profile is active.
Theft Alert
If Theft Alerts are enabled, an alarm will
sound anytime the trailer is disconnected
from the vehicle while the vehicle is off.
Touch Theft Alert to enable/disable Theft
Alerts for the selected profile. These alerts
are based on the Trailer Profile, so the
settings for each Trailer Profile must be
turned on or off.
This setting defaults for each Trailer Profile,
including the Guest Trailer Profile.
A smartphone receives a notification that
the trailer related to the selected Trailer
Profile is disconnected from the vehicle,
if the setting is on for the active Trailer
Profile, the vehicle has an OnStar or
connected service plan and the smartphone
number has been added to the account for
this notification.If the setting is turned off for a given Trailer
Profile, the smartphone will not receive this
security notification even if the Trailer
Profile is active.
Tow/Haul Mode Reminder
When the vehicle detects a new trailer
connection, and if the Tow/Haul Mode
Reminder setting is enabled, a courtesy
message displays reminding you to turn on
Tow/Haul mode if appropriate. See
Driver
Mode Control 0209.
Touch Tow/Haul Mode Reminder to turn on/
off for the selected profile. The status of
Tow/Haul Mode Reminder Alerts are specific
to each trailer profile. You must specify
whether you want to enable theft alerts for
each trailer profile.
If Tow/Haul mode is off and Tow/Haul
Mode Reminder is on for a Trailer Profile,
each time the vehicle is turned on, a
reminder appears to turn on Tow/Haul
Mode when the Trailer Profile is active.
If Tow/Haul mode is on and Tow/Haul Mode
Reminder is on for a Trailer Profile, the
reminder does not appear when the Trailer
Profile is active.

Chevrolet Silverado EV Owner Manual (GMNA-Localizing-U.S./Canada-
16702912) - 2024 - CRC - 1/13/23
396 Customer Information
Customer Information
Customer Information
Customer Satisfaction Procedure . . . . . . 396
Customer Assistance Offices . . . . . . . . . . . 398
Customer Assistance for Text Telephone(TTY) Users . . . . . . . . . . . . . . . . . . . . . . . . . . 398
Online Account . . . . . . . . . . . . . . . . . . . . . . . . 398
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 399
Roadside Assistance Program . . . . . . . . . . 399
Scheduling Service Appointments . . . . . . 401
Courtesy Transportation Program . . . . . 401
Collision Damage Repair . . . . . . . . . . . . . . 402
Publication Ordering Information . . . . . 404
Radio Frequency Statement . . . . . . . . . . . 404
Reporting Safety Defects
Reporting Safety Defects to the United States Government . . . . . . . . . . . . . . . . . . 404
Reporting Safety Defects to the Canadian Government . . . . . . . . . . . . . . . 405
Reporting Safety Defects to General Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 405
Vehicle Data Recording and Privacy
Vehicle Data Recording and Privacy . . . 405
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . 406
Event Data Recorders . . . . . . . . . . . . . . . . . 406
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407
Infotainment System . . . . . . . . . . . . . . . . . . 407Customer Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to Chevrolet. Normally,
any concerns with the sales transaction or
the operation of the vehicle will be resolved
by your dealer's sales or service
departments. Sometimes, however, despite
the best intentions of all concerned,
misunderstandings can occur. If your concern
has not been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern with a
member of dealership management.
Normally, concerns can be quickly resolved
at that level. If the matter has already been
reviewed with the sales, service, or parts
manager, contact the owner of your
dealership or the general manager.
STEP TWO : If after contacting a member of
dealership management, it appears your
concern cannot be resolved by your
dealership without further help, in the U.S.,
call the Chevrolet Customer Assistance
Center at 1-800-222-1020. In Canada, call
General Motors of Canada Customer Care
Centre at 1-800-263-3777 (English),
or 1-800-263-7854 (French).

Chevrolet Silverado EV Owner Manual (GMNA-Localizing-U.S./Canada-
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Customer Information 397
We encourage you to call the toll-free
number in order to give your inquiry
prompt attention. Have the following
information available to give the Customer
Assistance representative:
.Vehicle Identification Number (VIN). This is
available from the vehicle registration or
title, or the plate at the top left of the
instrument panel and visible through the
windshield.
.Dealership name and location.
.Vehicle delivery date and present mileage.
When contacting Chevrolet, remember that
your concern will likely be resolved at a
dealer's facility. That is why we suggest
following Step One first.
STEP THREE —U.S. Owners : Both General
Motors and your dealer are committed to
making sure you are completely satisfied
with your new vehicle. However, if you
continue to remain unsatisfied after
following the procedure outlined in
Steps One and Two, you can file with the
Better Business Bureau (BBB) AUTO LINE
Program to enforce your rights. The BBB AUTO LINE Program is an
out-of-court program administered by BBB
National Programs, Inc. to settle automotive
disputes regarding vehicle repairs or the
interpretation of the New Vehicle Limited
Warranty. Although you may be required to
resort to this informal dispute resolution
program prior to filing a court action, use of
the program is free of charge and your case
will generally be heard within 40 days.
If you do not agree with the decision given
in your case, you may reject it and proceed
with any other venue for relief available
to you.
You may contact the BBB AUTO LINE
Program using the toll-free telephone
number or write them at the following
address:
BBB AUTO LINE a Division of
BBB National Programs, Inc.
1676 International Drive
Suite 550
McLean, VA 22102
Telephone: 1-800-955-5100
www.bbbautoline.org
This program is available in all 50 states and
the District of Columbia. Eligibility is limited
by vehicle age, mileage, and other factors.
General Motors reserves the right to change
eligibility limitations and/or discontinue its
participation in this program.
STEP THREE
—Canadian Owners : In the
event that you do not feel your concerns
have been addressed after following the
procedure outlined in Steps One and Two,
General Motors of Canada Company wants
you to be aware of its participation in a
no-charge Mediation/Arbitration Program.
General Motors of Canada Company has
committed to binding arbitration of owner
disputes involving factory-related vehicle
service claims. The program provides for the
review of the facts involved by an impartial
third party arbiter, and may include an
informal hearing before the arbiter. The
program is designed so that the entire
dispute settlement process, from the time
you file your complaint to the final decision,
should be completed in about 70 days. We
believe our impartial program offers
advantages over courts in most jurisdictions
because it is informal, quick, and free of
charge.

Chevrolet Silverado EV Owner Manual (GMNA-Localizing-U.S./Canada-
16702912) - 2024 - CRC - 1/13/23
398 Customer Information
For further information concerning eligibility
in the Canadian Motor Vehicle Arbitration
Plan (CAMVAP), call toll-free 1-800-207-0685,
or call the General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French), or write to:
The Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada Company
500 Wentworth Street W
Oshawa, ON L1J 0C5
Your inquiry should be accompanied by the
Vehicle Identification Number (VIN).
Customer Assistance Offices
Chevrolet is committed to assisting
customers. Visit us online at
www.chevrolet.com/support (U.S.) or
www.my.chevrolet.ca (Canada) to chat with
us or find answers to commonly asked
questions, tips, vehicle how-to instructions,
and available support.
Need more help? Use the phone numbers or
mailing addresses below for additional
assistance.
United States and Puerto Rico
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 33170
Detroit, MI 48232-5170
1-800-222-1020
TTY: Dial 711 relay service and contact
1-800-833-2438
Roadside Assistance: 1-888-811-1926
Canada
Customer Care Centre
General Motors of Canada Company
500 Wentworth Street W
Oshawa, ON L1J 0C5
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices
(TTYs))
Roadside Assistance: 1-800-268-6800
Overseas
Please contact the local General Motors
Business Unit.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of
hearing, or speech-impaired and/or who use
Text Telephones (TTYs), Chevrolet is able to
assist. Please dial the national 711 relay
service and contact 1-800-833-2438. TTY users
in Canada can dial 1-800-263-3830.
Online Account
Create a Chevrolet Account (U.S.) at
chevrolet.com
Learn more about your vehicle features,
shop for and manage your connected
services and OnStar plans, and access
diagnostic information specific to your
vehicle.
Membership Benefits
E:Download owner’s manuals and view
vehicle-specific how-to videos.
G: View maintenance schedules, alerts, and
Vehicle Diagnostic Information. Schedule
service appointments.
I: View service records from your
dealership and add your own.

Chevrolet Silverado EV Owner Manual (GMNA-Localizing-U.S./Canada-
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Customer Information 399
D:Select a preferred dealer and view
locations, maps, phone numbers, and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See Vehicle
Identification Number (VIN) 0394.
H:Manage your profile and payment
information. View your GM Rewards Card
earnings and My Chevrolet Rewards points.
F: Chat with online help representatives.
Visit chevrolet.com and create an account
today.
Chevrolet Owner Centre (Canada)
mychevrolet.ca
Visit the Chevrolet Owner Centre at
mychevrolet.ca (English) or my.chevrolet.ca
(French) to access similar benefits to the
U.S. site.
GM Mobility Reimbursement
Program
This program is available to qualified
applicants for cost reimbursement, up to
certain limits, of eligible aftermarket
adaptive equipment required for the vehicle,
such as hand controls or a wheelchair/
scooter lift for the vehicle.
To learn about the GM Mobility program,
see www.gmmobility.com or call the GM
Mobility Assistance Center at 1-800-323-9935.
Text Telephone (TTY) users, please dial the
national 711 relay service and contact
1-800-323-9935.
General Motors of Canada also has a
Mobility program. See www.gm.ca, or call
1-800-GM-DRIVE (800-463-7483) for details.
TTY users call 1-800-263-3830.
Roadside Assistance Program
From the U.S., call 1-888-811-1926; Text
Telephone (TTY): 1-888-889-2438.
From Canada, call 1-844-637-1756.
Service is available 24 hours a day, 365 days
a year.
Calling for Assistance
When calling Roadside Assistance, have the
following information ready:
.Your name, home address, and home
telephone number.
.Telephone number of your location.
.Location of the vehicle.
.Model, year, color, and license plate
number of the vehicle.
.Odometer reading and Vehicle
Identification Number (VIN).
.Description of the problem.
Coverage
Tow services are covered under the EV
Component Coverage warranty. All other
Roadside benefits are covered under EV
Roadside Assistance Non-Tow Services. For
details on additional Roadside coverage,
contact Chevrolet Roadside Assistance.

Chevrolet Silverado EV Owner Manual (GMNA-Localizing-U.S./Canada-
16702912) - 2024 - CRC - 1/13/23
Customer Information 403
GM vehicle by limiting compensation for
damage repairs by using aftermarket
collision parts. Some insurance companies
will not specify aftermarket collision parts.
When purchasing insurance, we recommend
that you ensure that the vehicle will be
repaired with GM original equipment
collision parts. If such insurance coverage is
not available from your current insurance
carrier, consider switching to another
insurance carrier.
If the vehicle is leased, the leasing company
may require you to have insurance that
ensures repairs with Genuine GM Original
Equipment Manufacturer (OEM) parts or
Genuine Manufacturer replacement parts.
Read the lease carefully, as you may be
charged at the end of the lease for poor
quality repairs.
If a Crash Occurs
If there has been an injury, call emergency
services for help. Do not leave the scene of
a crash until all matters have been taken
care of. Move the vehicle only if its position
puts you in danger, or you are instructed to
move it by a police officer.Give only the necessary information to
police and other parties involved in the
crash.
For emergency towing see
Roadside
Assistance Program 0399.
Gather the following information:
.Driver name, address, and telephone
number
.Driver license number
.Owner name, address, and telephone
number
.Vehicle license plate number
.Vehicle make, model, and model year
.Vehicle Identification Number (VIN)
.Insurance company and policy number
.General description of the damage to the
other vehicle
Choose a reputable repair facility that uses
quality replacement parts. See “Collision
Parts” earlier in this section.
In a crash, the sensing system may shut
down the high voltage system. See Battery -
North America 0330 for important safety
information. If an airbag has inflated, see
What Will You See after an Airbag Inflates?
0 64. If the vehicle is damaged from a crash,
flood, fire, or other event it may be
necessary to have the vehicle inspected. See
Battery - North America
0330 for important
safety information.
Managing the Vehicle Damage Repair
Process
In the event that the vehicle requires
damage repairs, GM recommends that you
take an active role in its repair. If you have
a pre-determined repair facility of choice,
take the vehicle there, or have it towed
there. Specify to the facility that any
required replacement collision parts be
original equipment parts, either new
Genuine GM parts or recycled original GM
parts. Remember, recycled parts will not be
covered by the GM vehicle warranty.
Insurance pays the bill for the repair, but
you must live with the repair. Depending on
your policy limits, your insurance company
may initially value the repair using
aftermarket parts. Discuss this with the
repair professional, and insist on Genuine
GM parts. Remember, if the vehicle is
leased, you may be obligated to have the
vehicle repaired with Genuine GM parts,
even if your insurance coverage does not
pay the full cost.