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Caution (Continued)
intermittent, disconnect the cord and
inspect for damage. An excessively worn
or damaged AC or DC charging cord plug
may result in an intermittent connection
and potential damage to the vehicle's
charging port.
There are several infotainment screens that
will display depending on the current
charging status. See Charging0123.
Charging Override
A CHARGING OVERRIDE/INTERRUPTION
OCCURRED message may display to indicate
that a charging override or interruption has
occurred due to one or more of the
following events:
.Override of the charge settings by the
owner.
.Unintended interruption of AC power at
the vehicle's charge port.
.Interruption of charging by the utility
company.
AC Charging
A loss of AC power alert may sound for a
short time if AC power is lost for over
one minute. This sound alert can be turned
off. See Charging 0123.
AC Charge Cord Vehicle Plug
To Start AC Charging 1. Put the vehicle in P (Park).
2. The charge port door is on the rear drivers side of the vehicle. Push the
rearward edge of the charge port door
and release to open.
In cold weather conditions, ice may form
around the charge port door. Remove ice
from the area before attempting to open
or close the charge port door.
3. Plug the charge cord into the electrical outlet. To verify the charge cord status,
see Electrical Requirements for Battery
Charging 0293 and
Charge Cord 0286. For instructions to
set cord limit settings for a charge
session, see Charging0123.
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280 Driving and Operating
4. Plug in the AC charge cord into thevehicle charge port . Make sure the AC
vehicle plug is fully connected to the AC
charge port. If it is not properly
connected, the vehicle may not be
charged.
5. Verify that the Headlight Charging Status Indicator (CSI) illuminates on the
headlamps (if enabled), charge port light
turns on, and an audible chirp occurs.
See Charging Status Feedback 0283.
To End AC Charging 1. Unlock the charge cord from the vehicle by pressing the button on the top of the
charge cord plug. Unplug the charge cord
from the vehicle.
2. Close the charge port door by pressing firmly in the center until it latches.
3. Unplug the charge cord from the electrical outlet.
4. Place the charge cord into the storage case.
DC Charging
DC Charging Station Hardware
The vehicle can be charged using DC
charging equipment typically found at
service stations and other public locations. Check the charging station DC vehicle plug
for compatibility with the DC charge port on
this vehicle. This vehicle is compatible with a
Combined Charging System 1 (CCS1)
connector.
When recharging at a DC charge station, the
charging cable connected to the vehicle
must be less than 10 m (33 ft) in length to
meet functionality and regulatory
requirements.
{Warning
Do not use the charging station if the
handle has defects such as cracks,
exposed wires, burnt or missing pins,
or any other damage. A damaged handle
may result in personal injury and/or
damage to the vehicle, the charging port
or other property.
For maximum charging performance, and to
prevent charging interruptions or damage to
the high voltage battery and vehicle:
.Remove your hands from the charging
handle once it has been plugged in. If not
done, this can cause a charging
interruption.
.Ensure that the charge cord plug clicks. Follow the steps listed on the charging
station to perform a DC vehicle charge.
If for any reason DC charging does not
begin or is interrupted, check the DC
charging station display for messages.
Unplug the cord to restart the DC charging
process.
To Start DC Charging
1. Put the vehicle in P (Park).
2. Press the Electric Parking brake (EPB) switch. See Electric Parking Brake 0205.
3. Push the rearward edge of the charge port door and release to open the door.
In cold weather conditions, ice may form
around the charge port door. The charge
port door may not open on the first
attempt. Remove ice from the area and
repeat attempting to open the charge
port door.
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4. Unlatch the DC charging dust cover andpush it to the side.
5. Plug in the DC charge cord into thevehicle charge port. Make sure that the
DC vehicle plug is fully connected to the DC charge port. If it is not properly
connected, the vehicle may not be
charged. Check the Driver Information
Center (DIC) to make sure the vehicle
plug is connected properly.
6. Follow the steps listed on the charging station to start charging.
7. When charging is active, the DC vehicle plug is locked to the DC charge port and
cannot be disconnected.
8. Verify that the Headlight Charging Status Indicator (CSI) illuminates on the
headlamps (if enabled), charge port light
turns on, and an audible chirp occurs.
See Charging Status Feedback 0283.
Caution
Do not attempt to disconnect the DC
vehicle plug while charging is active. This
action may damage the vehicle or
charging station hardware.
To Stop DC Charging —Automatic
When the vehicle no longer needs power
from the charging station, it stops charging
and the DC vehicle plug unlocks from the DC
charge port. Energy can still be consumed from the
charging station when the vehicle displays
and indicators show that the battery is fully
charged. This is to ensure the battery is in
optimal temperature operating range to
maximize vehicle range. See
Charging0123.
To End DC Charging
When the vehicle is fully charged, charging
automatically stops and the plug unlocks.
You can also manually stop charging using
the button on the DC vehicle plug, the
controls at the charging station or by
tapping "Stop" on the Charging page on
your infotainment screen.
If the vehicle plug does not unlock from the
vehicle charge port after a charge, contact
Roadside Assistance. See Roadside Assistance
Program 0399.
1. Unplug the DC vehicle plug from the DC charge port on the vehicle and close the
dust cover.
2. The charge port door automatically closes when the charge cord is
unplugged.
3. Manually disengage the Electric Parking Brake (EPB) before driving the vehicle.
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3. Handle electrical cables with care. Do notsharply bend, pull, or crush cables.
4. Connect the attachment plug to the electrical outlet. Refer to the “Charge
Cord Status Indicator” section to ensure
the charge cord is working properly.
5. Insert the vehicle plug into the vehicle charge port to initiate charging.
6. To disconnect the charge cord, press and hold the latch release button on the
vehicle plug. Once disconnected from the
vehicle, the charge cord can be
unplugged from the wall. Avoid the following actions:
.Placing the control box and charge cord in
a location it may be submerged in water
(or other liquid substances) or subject to
physical abuse.
.Coiling or storing the charge cord in a
location it may be crushed or forced into
space to form a circle smaller than
178 mm (7 in).
.Restricting the cable rotation or applying
excessive pulling force while wrapping.
.Wrapping the cable around the housing
of the control box.
Charge Cord Status Indicator
After plugging in the charge cord, it will
perform a quick self test.
Verify the charge cord status on the charge
cord control box. The charge cord uses a
combination of red, blue, and amber
indicators to display the status of the
charge cord.
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292 Driving and Operating
the charging. If this error continues, stop
charging your vehicle. See your dealer for
service.
Charge Level Selection
Charge level selection can be made using
the Charging tab in the Energy Application
on the infotainment display. For instructions
to set cord limit settings for a charge
session, seeCharging0123.
{Warning
Using a charge level that exceeds the
electrical circuit or electrical outlet
capacity may start a fire or damage the
electrical circuit. Use the lowest charge
level until a qualified electrician inspects
the electrical circuit capacity. Use the
lowest charge level if the electrical circuit
or electrical outlet capacity is not known.
Troubleshooting
Disconnect the charge cord from the vehicle
and confirm that the attachment plug is not
too hot to grasp before removing. If it is not hot, manually reboot the charge
cord by unplugging and re-plugging the
attachment plug into the electrical outlet.
If the same fault reoccurs, test the charge
cord with a different electrical outlet.
The charge cord monitors temperature at
several locations and may reduce charging
power or interrupt charging if temperatures
become too high. The charge cord status
indicators illuminate and identify this fault.
In hot climates, move the charge cord away
from direct sunlight and/or hot surfaces
such as asphalt paving for approximately
30 minutes.
If there are signs of melting or scorching, do
not touch the charge cord or attachment
plug. Have a qualified electrician inspect and
repair the issue.
If there are no signs of damage, check how
firm the fit of the plug is. If the plug easily
pulls away from the electrical outlet, test
the plug on a known good electrical outlet.
If the fault condition returns, have your
charge cord inspected by your dealership.
If the fault does not return, stop using the
suspected circuit and have a qualified
electrician inspect and repair the issue.
Grounding Instructions
The charge circuit must be grounded. If the
charge circuit should malfunction or break
down, grounding provides a path of least
resistance for the electric current to reduce
the risk of electric shock. This product is
equipped with a cord that has an equipment
grounding conductor and a grounding plug.
The plug must be plugged into an
appropriate outlet that is properly installed
and grounded in accordance with all local
codes and ordinances.
{Warning
Improper connection of the charge cord
ground may cause electrical shock. Check
with a qualified electrician if there is
doubt as to whether the charge circuit is
properly grounded. Do not modify the
plug provided with the product. If it will
not fit the electrical outlet, have a proper
electrical outlet installed by a qualified
electrician.
FCC Information
See
Radio Frequency Statement 0404.
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Utility Interruption of Charging
This vehicle responds to requests through
the utility company to limit or completely
block electrical power grid use. This feature
is inactive during DC charging. A utility
interruption will lengthen the vehicle
charge time.
When electrical grid power is completely
blocked, the vehicle will not charge until the
utility interruption has expired. The vehicle
should be left plugged in so that the vehicle
will automatically resume charging.
Changing the charge mode to Charge Now
or performing a delayed charging override
will not disable a utility interruption.
A message will display on the instrument
cluster indicating that a utility interruption
has occurred.
Charging Station Troubleshooting
If the vehicle does not charge after being
plugged in to a residential 240-volt charging
station:1. Verify that the charge mode is set to Charge Now.
2. Verify that the charging station circuit breaker is not tripped. 3. Plug the portable charge cord into the
wall outlet, verify that the indicator light
on the charge cord is solid green, and
connect it to the vehicle. See “Charge
Cord Status Indicators” inCharge Cord
0 286.
4. If the vehicle charges with the portable charge cord and a different 240-volt
charging station, such as a public station,
there may be a problem with the
charging station. Contact the charging
station manufacturer for service.
Electrical Requirements for
Battery Charging
The vehicle is designed for compatibility
with most standard vehicle charging
equipment in the region of sale. Check for
charger compatibility before purchasing a
charger
The portable charge cord defaults to
120 volts and 8 amps. Have the outlet
inspected before changing to 12 amps on the
Charging Screens. If 12 amps is selected, a
pop-up will show on the infotainment
display to confirm the change to 12 amps.
See the “Active Charging” section under
Charging 0123.
Caution
Do not use portable or stationary backup
generating equipment to charge the
vehicle. This may cause damage to the
vehicle's charging system. Only charge
the vehicle from utility supplied power.
Trailer Towing
General Towing Information
Only use towing equipment that has been
designed for the vehicle. Contact your dealer
or trailering dealer for assistance with
preparing the vehicle to tow a trailer. Read
the entire section before towing a trailer.
To tow a disabled vehicle, see Transporting
a Disabled Vehicle 0378. To tow the vehicle
behind another vehicle such as a motor
home, see Recreational Vehicle Towing
0 379.
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See“Trailer Brakes” underTowing
Equipment 0301 to determine if brakes are
required based on your trailer's weight.
The only way to be sure the weight is not
exceeding any of these ratings is to weigh
the tow vehicle and trailer combination,
fully loaded for the trip, getting individual
weights for each of these items.
A trailering information label on the center
pillar (B-pillar) shows tow rating information
for the vehicle.
{Warning
You and others could be seriously injured
or killed if the trailer is too heavy or the
trailer brakes are inadequate for the load.
The vehicle may be damaged, and the
repairs would not be covered by the
vehicle warranty.
Only tow a trailer if all the steps in this
section have been followed. Ask your
dealer for advice and information about
towing a trailer.
Gross Combined Weight (GCW) Alert
If equipped, the Gross Combined Weight
(GCW) Alert can display a message in the
Driver Information Center (DIC), indicating
that the estimated combined weight of the
vehicle and trailer may exceed the vehicle’s
Gross Combined Weight Rating (GCWR),
under certain circumstances. See "Gross
Combined Weight Rating" later in this
section. The vehicle does not actually
measure the loaded weight of your vehicle
or trailer. It uses vehicle data to estimate
these weights after you begin a trip.
The alert will not activate unless:
.The feature is turned on in the Trailering
application, see Trailering App0310.
.The vehicle-trailer combination is driven
with enough acceleration events for the
software algorithm to estimate the
combined vehicle and trailer weight.
.The estimated weight could exceed the
vehicle maximum GCWR.
If you see the alert message, stop the
vehicle when it is safe and check whether
the vehicle and trailer are overloaded using
a scale. See “Maximum Trailer Weight” later
on in this section.
{Warning
Always determine the actual weights of
the loaded vehicle and trailer using a
vehicle scale before beginning a trip.
Never use the GCW Alert to determine
whether the vehicle and trailer are
properly loaded or overloaded. Do not
drive with an overloaded vehicle or
trailer. Death, serious injury, or property
damage could occur.
GCWR is only one of the maximum weight
ratings applicable to your vehicle and trailer.
The GCW Alert does not estimate whether
the vehicle alone exceeds the Gross Vehicle
Weight Rating (GVWR), the rear-axle weight
exceeds Gross Axle Weight Rating
(GAWR-RR), the trailer exceeds the Maximum
Trailer Weight Rating or the trailer tongue
weight exceeds the Maximum Tongue
Weight Rating. Always verify that the
weight of the vehicle, vehicle contents,
trailer, trailer contents and trailer tongue are
below all of these maximum weight ratings.
See "Maximum Trailer Weight" below.
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Trailer Lamps
Always check that all trailer lamps are
working at the beginning of each trip, and
periodically on longer trips.
If equipped, the Trailering App will monitor
the right-hand turn/brake lamp circuit,
left-hand turn/brake lamp circuit, running
lamp circuit, and reverse lamp circuits on
the trailer. DIC messages and Trailering App
alerts may be displayed if lighting circuit
issues are detected on the trailer.
If a trailer cannot be detected, the
trailer-related DIC messages and/or
Trailering App alerts will not display.
Pressing START LIGHT TEST in the Trailering
App automatically activates trailer lamps.
The Trailering App is not a substitute for
manually inspecting your trailer lamps. See
Trailering App0310.
Trailer Connection and Lamp Messages
When a trailer is properly connected and
working, no trailer connection or lamp
messages appear on the Driver Information
Center (DIC). However, if the vehicle detects
an issue with a trailer connection or lamp,
you may see the following DIC message(s):
.TRAILER DISCONNECTED CHECK
CONNECTION appears when a connected
trailer is disconnected. It appears
immediately when the vehicle is on,
or upon the next start-up if the trailer
was disconnected while the vehicle was
off. Check the trailer connection as
appropriate.
.CHECK TRAILER XXX LAMP appears when
there is a detected lamp or wiring fault
on the trailer. Check the trailer wiring and
lamps.
Turn Signals When Towing a Trailer
When properly connected, the trailer turn
signals will illuminate to indicate the vehicle
is turning, changing lanes, or stopping.
When towing a trailer, the arrows on the
instrument cluster will illuminate even if the
trailer is not properly connected or the bulbs
are burned out.
Tow/Haul Mode
For instructions on how to enter Tow/Haul
mode, see Driver Mode Control 0209.
Tow/Haul mode assists when pulling a
heavy trailer or a large or heavy load. Tow/Haul mode is designed to be most
effective when the vehicle and trailer
combined weight is at least 75% of the
vehicle's Gross Combined Weight Rating
(GCWR). See
“Maximum Trailer Weight”
under Trailer Towing 0297.
Tow/Haul mode is most useful when towing
a heavy trailer or carrying a large or
heavy load:
.through rolling terrain
.in stop-and-go traffic
.in busy parking lots
Integrated Trailer Brake Control System
The vehicle may have an Integrated Trailer
Brake Control (ITBC) system for use with
electric trailer brakes or most electric over
hydraulic trailer brake systems. These
instructions apply to both types of electric
trailer brakes.