2024 CHEVROLET SILVERADO EV dead battery

Chevrolet Silverado EV Owner Manual (GMNA-Localizing-U.S./Canada-
16702912) - 2024 - CRC - 1/23/23
Keys, Doors, and Windows 29
Some tailgates electronically control if the
tailgate is locked or unlocked. If the battery
is disconnected or has low voltage, and the
tailgate is locked, the tailgate will not open.
The tailgate will resume operation when the
battery is reconnected or recharged.
MultiFlex Tailgate
{Warning
Make sure there is no one in the way of
the power tailgate as it is opening and
closing, and keep hands away from the
tailgate hinges when in use. You or
others could be injured if caught in the
path of the power tailgate or tailgate
hinges.
Caution
To avoid damage to the tailgate, make
sure the area behind the tailgate is clear
before opening it.In the case of a dead battery, the tailgate
can be opened manually. Contact your
dealer or Roadside Assistance.
Use the remote key to lock or unlock the
tailgate. See
Remote Key Operation 09.
The vehicle must be in P (Park).
Switches in the inner tailgate prevent the
primary tailgate from being opened when
the inner tailgate is not fully closed. When
the primary or inner tailgate are open, a
message may display on the Driver
Information Center (DIC).
To open the primary tailgate, use one of the
following methods:
.Pressxtwice quickly on the remote
key until the tailgate moves. See Remote
Key Operation 09. The tailgate can be
opened if the remote key is within
1 m (3 ft).

Chevrolet Silverado EV Owner Manual (GMNA-Localizing-U.S./Canada-
16702912) - 2024 - CRC - 1/13/23
Vehicle Care 377
5. Turn the three bolts three quarter turncounter-clockwise and remove the left
side access cover.
6. Locate the battery positive (+) terminal and negative (−) grounding point.
7. Check that the jumper cables do not have loose or missing insulation. If they
do, you could get a shock. The vehicles
could be damaged too.
8. Connect one end of the red positive (+) cable to the discharged battery
positive (+) terminal.
Do not let the other end touch metal.
9. Connect the other end of the red positive (+) cable to the good battery
positive (+) terminal. 10. Connect one end of the black negative
(−) cable to the good battery negative
(−) terminal.
Do not let the other end touch anything
until the next step.
11. Connect the other end of the negative (−) cable to the discharged battery
negative (−) grounding point.
12. Now start the vehicle with the good battery and keep the vehicle running for
a while.
13. Try to start the vehicle that had the dead battery. If it will not start after a
few tries, it probably needs service.
Caution
If the jumper cables are connected or
removed in the wrong order, electrical
shorting may occur and damage the
vehicle. The repairs would not be covered
by the vehicle warranty. Always connect
and remove the jumper cables in the
correct order, making sure that the cables
do not touch each other or other metal.
Jumper Cable Removal
Reverse the sequence exactly when
removing the jumper cables.
After starting the disabled vehicle and
removing the jumper cables, allow it to idle
for several minutes.
After removing the jumper cables, install the
left side access cover by turning the three
bolts three quarters clockwise.

Chevrolet Silverado EV Owner Manual (GMNA-Localizing-U.S./Canada-
16702912) - 2024 - CRC - 1/13/23
378 Vehicle Care
Towing the Vehicle
Transporting a Disabled Vehicle
Caution
Incorrectly transporting a disabled vehicle
may cause damage to the vehicle. Use
proper tire straps to secure the vehicle to
the flatbed tow truck. Do not strap or
hook to any frame, underbody,
or suspension component not specified
below. Do not move vehicles with drive
axle tires on the ground. Damage is not
covered by the vehicle warranty.
Caution
The vehicle may be equipped with an
electric parking brake and/or an
electronic shifter. In the event of a loss of
12-volt battery power, the electric parking
brake cannot be released, and the vehicle
cannot be shifted to N (Neutral). Tire
skates or dollies must be used under the
non-rolling tires to prevent damage while
loading/unloading the vehicle. Dragging
the vehicle will cause damage not
covered by the vehicle warranty.
Caution
The vehicle may be equipped with a tow
eye. Improper use of the tow eye may
cause damage to the vehicle and is not
covered by the vehicle warranty.
If equipped, use the tow eye to load the
vehicle onto a flatbed tow truck from a
flat road surface, or to move the vehicle
a very short distance at a walking pace.
The tow eye is not designed for off-road
recovery. The vehicle must be in
N (Neutral) with the electric parking
brake released when using the tow eye.
Contact a professional towing service if the
disabled vehicle must be transported. GM
recommends a flatbed tow truck to
transport a disabled vehicle. Use ramps to
help reduce approach angles, if necessary.
If equipped, a tow eye may be located near
the spare tire or emergency jack. Do not use
the tow eye to pull the vehicle from the
snow, mud, sand, or ditch. Tow eye threads
may have right or left-hand threads. Use
caution when installing or removing the
tow eye. The vehicle must be in N (Neutral) and the
electric parking brake must be released
when loading the vehicle onto a flatbed tow
truck.
.If the vehicle is equipped with car wash
mode and has 12-volt battery power, refer
to
“Car Wash Mode” underElectric Drive
Unit 0200 to place the vehicle in
N (Neutral).
.If the 12-volt battery is dead and/or the
vehicle will not start. Try to jump start
the vehicle. Refer to Jump Starting - North
America 0375 and if the jump start is
successful, retry the “Car Wash Mode”
procedure.
Front Tow Eye

Chevrolet Silverado EV Owner Manual (GMNA-Localizing-U.S./Canada-
16702912) - 2024 - CRC - 1/13/23
400 Customer Information
In the U.S., anyone driving the vehicle is
covered. In Canada, a person driving the
vehicle without permission from the owner
is not covered.
Roadside Assistance is not a part of the New
Vehicle Limited Warranty. General Motors
North America and Chevrolet reserve the
right to make any changes or discontinue
the Roadside Assistance program at any
time without notification.
General Motors North America and Chevrolet
reserve the right to limit services or
payment to an owner or driver if they
decide the claims are made too often, or the
same type of claim is made many times.
Services Provided
.Lock-Out Service:Service to unlock the
vehicle if you are locked out. A remote
unlock may be available if you have
OnStar. For security reasons, the driver
must present identification before this
service is given.
.Tow from a Public Road or Highway: Tow
to the nearest certified Chevrolet EV
dealer for warranty service, or if the
vehicle was in a crash and cannot be driven. Assistance is not given when the
vehicle is stuck in the sand, mud,
or snow.
If the vehicle is out of charge, Roadside
will tow the vehicle to the nearest
charging station or to the customer’s
home, whichever is closest.
.Flat Tire Change:
Service to change a flat
tire with the spare tire. The spare tire,
if equipped, must be in good condition
and properly inflated. It is the owner’s
responsibility for the repair or
replacement of the tire if it is not covered
by the warranty.
.Battery Jump Start: Service to jump start
a dead battery.
.Trip Interruption Benefits and Assistance:
If your trip is interrupted due to a
warranty event, incidental expenses may
be reimbursed. Items considered are
reasonable and customary hotel, meals,
rental car, or a vehicle being delivered
back to the customer, up to 500 miles.
Contact Chevrolet Roadside Assistance for
Trip Interruption eligibility at the time of
vehicle disablement.
Services Not Included in Roadside
Assistance
.Impound towing caused by violation of
any laws.
.Legal fines.
.Mounting, dismounting, or changing of
snow tires, chains, or other traction
devices.
Service is not provided if a vehicle is in an
area that is not accessible to the service
vehicle or is not a regularly traveled or
maintained public road, which includes ice
and winter roads. Off-road use is not
covered.
Services Specific to Canadian Vehicles
.Lock-Out Service: Vehicle registration is
required.
.Trip Interruption Benefits and Assistance:
Must be over 150 km (93 mi) from where
the trip was started to qualify.
Pre-authorization, original detailed
receipts, and a copy of the repair orders
are required. Once authorization has been
received, the Roadside Assistance advisor
will help to make arrangements and
explain how to receive payment.