Page 427 of 698

7
425
Owners Manual_Europe_M52N75_en
7
When trouble arises
When trouble arises
7-1. Essential information
Emergency flashers .......... 426
If your vehicle has to be
stopped in an emergency 426
If the vehicle is submerged or
water on the road is rising
....................................... 427
7-2. Steps to take in an emer-
gency
If your vehicle needs to be
towed .............................. 429
If you think something is wrong
....................................... 434
If a warning light turns on or a
warning buzzer sounds... 435
If a warning message is dis-
played ............................. 445
If you have a flat tire (vehicles
with an emergency tire punc-
ture repair kit) ................. 448
If you have a flat tire (vehicles
with a spare tire) ............. 459
If the hybrid system will not
start ................................ 468
If you lose your keys ......... 469
If the electronic key does not
operate properly (vehicles
with a smart entry & start sys-
tem) ................................ 470
If the 12-volt battery is dis-
charged .......................... 472
If your vehicle overheats... 477
If the vehicle becomes stuck
....................................... 480
Page 429 of 698

427
7
Owners Manual_Europe_M52N75_en
7-1. Essential information
When trouble arises
Vehicles with a smart entry &
start system
Press and hold the power switch for 2
consecutive seconds or more, or press
it briefly 3 times or more in succession.
5 Stop the vehicle in a safe place
by the road.
If the door can be opened, open
the door and exit the vehicle.
If the door can not be opened,
open the window using the
power window switch and ensure
an escape route.
If the window can be opened,
exit the vehicle through the win-
dow.
If the door and window cannot be
opened due to the rising water,
remain calm, wait until the water
level inside the vehicle rises to
the point that the water pressure
inside of the vehicle equals the
water pressure outside of the
vehicle and then open the door
after waiting for the rising water
to enter the vehicle, and exit the
vehicle. When the outside water
level exceeds half the height of
the door, the door cannot be
WARNING
■If the hybrid system has to be turned off while driving
●Power assist for the steering wheel
will be lost, making the steering wheel heavier to turn. Decelerate as much as possible before turning
off the hybrid system.
●Vehicles without a smart entry &
start system: Never attempt to remove the key, as doing so will lock the steering wheel.
If the vehicle is sub-
merged or water on the
road is rising
This vehicle is not designed to
be able to drive on roads that
are deeply flooded with water.
Do not drive on roads where
the roads may be submerged
or the water may be rising. It is
dangerous to remain in the
vehicle, if it anticipated that the
vehicle will be flooded or set a
drift. Remain calm and follow
the following.
Page 430 of 698

428
Owners Manual_Europe_M52N75_en
7-1. Essential information
opened from the inside due to
water pressure.
■Water level exceeds the floor
When the water level exceeds the floor and time has passed, the electrical
equipment will get damaged, the power windows will not operate, the engine and motor stop, and the vehicle may not
be able to get moving.
■Using an emergency escape ham-
mer*
Laminated glass is used in the wind- shield on this vehicle.Laminated glass cannot be shattered
with an emergency hammer*. Tempered glass is used in the windows on this vehicle.*: Contact any authorized Toyota retailer
or Toyota authorized repairer, or any
reliable repairer, or aftermarket acces-
sory manufacturer for further informa-
tion about an emergency hammer.
WARNING
■Caution while driving
Do not drive on roads where the roads may be submerged or the water
may be rising. Otherwise the vehicle may be damaged and cannot move, as well as become flooded and set a
drift, which may lead to death.
Page 431 of 698

429
7
Owners Manual_Europe_M52N75_en
7-2. Steps to take in an emergency
When trouble arises
7-2.Ste ps to take in an emerg ency
The following may indicate a prob-
lem with your transmission. Contact
any authorized Toyota retailer or
Toyota authorized repairer, or any
reliable repairer or commercial tow-
ing service before towing.
The hybrid system warning mes-
sage is shown on the multi-infor-
mation display and the vehicle
does not move.
The vehicle makes an abnormal
sound.
From the front
2WD models
Release the parking brake.
Turn automatic mode off. ( P.201)
Do not open the driver door. If you open
the door, the parking brake automati-
cally locked.
When it is necessary to get out of the
vehicle with N range and parking brake
released
When getting out of the vehicle with N
range and parking brake released
( P.202).
AWD models
Use a towing dolly under the rear
wheels.
From the rear
If your vehicle needs to
be towed
If towing is necessary, we rec-
ommend having your vehicle
towed by any authorized
Toyota retailer or Toyota autho-
rized repairer, or any reliable
repairer or commercial towing
service, using a wheel-lift type
truck or flatbed truck.
Use a safety chain system for
all towing, and abide by all
state/provincial and local laws.
Situations when it is neces-
sary to contact dealers
before towing
Towing with a wheel-lift type
truck
Page 432 of 698

430
Owners Manual_Europe_M52N75_en
7-2. Steps to take in an emergency
Use a towing dolly under the front
wheels.
WARNING
Observe the following precautions.
Failure to do so may result in death or serious injury.
■When towing the vehicle
2WD models
Be sure to transport the vehicle with
the front wheels raised or with all four
wheels raised off the ground. If the
vehicle is towed with the front wheels
contacting the ground, the drivetrain
and related parts may be damaged or
electricity generated by the operation
of the motor may cause a fire to occur
depending on the nature of the dam-
age or malfunction.
AWD models
Be sure to transport the vehicle with
all four wheels raised off the ground. If
the vehicle is towed with the tires con-
tacting the ground, the drivetrain or
related parts may be damaged, the
vehicle may fly off the truck, or elec-
tricity generated by the operation of
the motor may cause a fire to occur
depending on the nature of the dam-
age or malfunction.
NOTICE
■To prevent damage to the vehicle when towing using a wheel-lift
type truck
●Vehicles with steering lock function: Do not tow the vehicle from the rear
when the power switch is off. The steering lock mechanism is not strong enough to hold the front
wheels straight.
●When raising the vehicle, ensure
adequate ground clearance for tow- ing at the opposite end of the raised vehicle. Without adequate clear-
ance, the vehicle could be dam- aged while being towed.
Page 435 of 698

433
7
Owners Manual_Europe_M52N75_en
7-2. Steps to take in an emergency
When trouble arises
■While towing
If the hybrid system is off, the power
assist for the brakes and steering will not function, making steering and brak-ing more difficult.
■Wheel nut wrench*1, 2
Wheel nut wrench is installed in luggage compartment. ( P.460)*1: If equipped
*2: If your vehicles does not provide a
wheel nut wrench, you can purchase
it from any authorized Toyota retailer
or Toyota authorized repairer, or any
reliable repairer.
WARNING
Observe the following precautions. Failure to do so may result in death or
serious injury.
■While towing
●When towing using cables or chains, avoid sudden starts, etc. which place excessive stress on the
towing eyelets, cables or chains. The towing eyelets, cables or chains may become damaged, bro-
ken debris may hit people, and cause serious damage.
●Do not turn the power switch off.There is a possibility that the steer-ing wheel is locked and cannot be
operated.
■Installing towing eyelets to the
vehicle
Make sure that towing eyelets are installed securely.
If not securely installed, towing eye- lets may come loose during towing.
NOTICE
■To prevent damage to the vehicle during emergency towing
Do not secure cables or chains to the suspension components.
Page 437 of 698

435
7
Owners Manual_Europe_M52N75_en
7-2. Steps to take in an emergency
When trouble arises
■Brake system warning light (warning buzzer)
■Brake system warning light
■High coolant temperature warning light* (warning buzzer)
*: This light illuminates on the multi-information display.
If a warning light turns on or a warning buzzer sounds
Calmly perform the following actions if any of the warning lights
comes on or flashes. If a light comes on or flashes, but then g oes
off, this does not necessarily indicate a malfunction in the sy stem.
However, if this continues to o ccur, have the vehicle inspected by
any authorized Toyota retailer or Toyota authorized repairer, o r any
reliable repairer.
Actions to the warning lights or warning buzzers
Warning lightDetails/Actions
(Red)
Indicates that:
The brake fluid level is low; or
The brake system is malfunctioning
Immediately stop the vehicle in a safe place and contact
any authorized Toyota retailer or Toyota authorized
repairer, or any reliable repairer. Continuing to drive the
vehicle may be dangerous.
Warning lightDetails/Actions
(Yellow)
Indicates a malfunction in:
The regenerative braking system;
The electronically controlled brake system; or
The parking brake system
Have the vehicle inspected by any authorized Toyota
retailer or Toyota authorized repairer, or any reliable
repairer immediately.
Warning lightDetails/Actions
Indicates that the engine coolant temperature is excessively hi gh
Immediately stop the vehicle in a safe place.
Handling method ( P.477)
Page 438 of 698

436
Owners Manual_Europe_M52N75_en
7-2. Steps to take in an emergency
■Hybrid system overheat warning light* (warning buzzer)
*: This light illuminates on the multi-information display.
■Charging system warning light*
*: This light illuminates on the multi-information display.
■Low engine oil pressure warning light* (warning buzzer)
*: This light illuminates on the multi-information display.
■Malfunction indicator lamp* (warning buzzer)
*: This light illuminates on the multi-information display (with 7-inch display only).
Warning lightDetails/Actions
Indicates the hybrid system has overheated
Stop the vehicle in a safe place.
Handling method ( P.477)
Warning lightDetails/Actions
Indicates a malfunction in the vehicle’s charging system
Immediately stop the vehicle in a safe place and contact
any authorized Toyota retailer or Toyota authorized
repairer, or any reliable repairer.
Warning lightDetails/Actions
Indicates that the engine oil pressure is excessively low
Immediately stop the vehicle in a safe place and contact
any authorized Toyota retailer or Toyota authorized
repairer, or any reliable repairer.
Warning lightDetails/Actions
Indicates a malfunction in:
The hybrid system;
The electronic engine control system; or
The electronic throttle control system
Immediately stop the vehicle in a safe place and contact
any authorized Toyota retailer or Toyota authorized
repairer, or any reliable repairer.