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7-1. Essential information
When trouble arises
Vehicles with a smart entry &
start system
Press and hold the power switch for 2
consecutive seconds or more, or press
it briefly 3 times or more in succession.
5 Stop the vehicle in a safe place
by the road.
If the door can be opened, open
the door and exit the vehicle.
If the door can not be opened,
open the window using the
power window switch and ensure
an escape route.
If the window can be opened,
exit the vehicle through the win-
dow.
If the door and window cannot be
opened due to the rising water,
remain calm, wait until the water
level inside the vehicle rises to
the point that the water pressure
inside of the vehicle equals the
water pressure outside of the
vehicle and then open the door
after waiting for the rising water
to enter the vehicle, and exit the
vehicle. When the outside water
level exceeds half the height of
the door, the door cannot be
WARNING
■If the hybrid system has to be turned off while driving
●Power assist for the steering wheel
will be lost, making the steering wheel heavier to turn. Decelerate as much as possible before turning
off the hybrid system.
●Vehicles without a smart entry &
start system: Never attempt to remove the key, as doing so will lock the steering wheel.
If the vehicle is sub-
merged or water on the
road is rising
This vehicle is not designed to
be able to drive on roads that
are deeply flooded with water.
Do not drive on roads where
the roads may be submerged
or the water may be rising. It is
dangerous to remain in the
vehicle, if it anticipated that the
vehicle will be flooded or set a
drift. Remain calm and follow
the following.

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7-2. Steps to take in an emergency
When trouble arises
7-2.Ste ps to take in an emerg ency
The following may indicate a prob-
lem with your transmission. Contact
any authorized Toyota retailer or
Toyota authorized repairer, or any
reliable repairer or commercial tow-
ing service before towing.
The hybrid system warning mes-
sage is shown on the multi-infor-
mation display and the vehicle
does not move.
The vehicle makes an abnormal
sound.
From the front
2WD models
Release the parking brake.
Turn automatic mode off. ( P.201)
Do not open the driver door. If you open
the door, the parking brake automati-
cally locked.
When it is necessary to get out of the
vehicle with N range and parking brake
released
When getting out of the vehicle with N
range and parking brake released
( P.202).
AWD models
Use a towing dolly under the rear
wheels.
From the rear
If your vehicle needs to
be towed
If towing is necessary, we rec-
ommend having your vehicle
towed by any authorized
Toyota retailer or Toyota autho-
rized repairer, or any reliable
repairer or commercial towing
service, using a wheel-lift type
truck or flatbed truck.
Use a safety chain system for
all towing, and abide by all
state/provincial and local laws.
Situations when it is neces-
sary to contact dealers
before towing
Towing with a wheel-lift type
truck

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7-2. Steps to take in an emergency
Use a towing dolly under the front
wheels.
WARNING
Observe the following precautions.
Failure to do so may result in death or serious injury.
■When towing the vehicle
2WD models
Be sure to transport the vehicle with
the front wheels raised or with all four
wheels raised off the ground. If the
vehicle is towed with the front wheels
contacting the ground, the drivetrain
and related parts may be damaged or
electricity generated by the operation
of the motor may cause a fire to occur
depending on the nature of the dam-
age or malfunction.
AWD models
Be sure to transport the vehicle with
all four wheels raised off the ground. If
the vehicle is towed with the tires con-
tacting the ground, the drivetrain or
related parts may be damaged, the
vehicle may fly off the truck, or elec-
tricity generated by the operation of
the motor may cause a fire to occur
depending on the nature of the dam-
age or malfunction.
NOTICE
■To prevent damage to the vehicle when towing using a wheel-lift
type truck
●Vehicles with steering lock function: Do not tow the vehicle from the rear
when the power switch is off. The steering lock mechanism is not strong enough to hold the front
wheels straight.
●When raising the vehicle, ensure
adequate ground clearance for tow- ing at the opposite end of the raised vehicle. Without adequate clear-
ance, the vehicle could be dam- aged while being towed.

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7-2. Steps to take in an emergency
When trouble arises
When using a flat-bed truck to
transport the vehicle, use tire strap-
ping belts. Refer to the owner’s
manual of the flat-bed truck for the
tire strapping method.
In order to suppress vehicle move-
ment during transportation, set the
parking brake and turn the power
switch off.
If a tow truck is not available in an
emergency, your vehicle may be
temporarily towed using cables or
chains secured to the emergency
towing eyelets. This should only be
attempted on hard surfaced roads
for short distances at under 30
km/h (18 mph).
A driver must be in the vehicle to
steer and operate the brakes. The
vehicle’s wheels, drivetrain, axles,
steering and brakes must be in
good condition.
To have your vehicle towed by
another vehicle, the towing eyelet
must be installed to your vehicle.
Install the towing eyelet using the
following procedure.
1 Take out the wheel nut wrench
and towing eyelet. ( P. 4 4 9 ,
460)
2 Remove the eyelet cover using
a flathead screwdriver.
To protect the bodywork, place a rag between the screwdriver and the vehi-cle body as shown in the illustration.
Typ e A
NOTICE
■Towing with a sling-type truck
Do not tow with a sling-type truck to
prevent body damage.
Using a flatbed truck
Emergency towing
Emergency towing proce-
dure

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7-2. Steps to take in an emergency
Type B
3 Insert the towing eyelet into the
hole and tighten partially by
hand.
Type A
Type B
4 Tighten down the towing eyelet
securely using a wheel nut
wrench*1, 2 or hard metal bar.
*1: If equipped
*2: If your vehicles does not provide a
wheel nut wrench, you can purchase
it from any authorized Toyota retailer
or Toyota authorized repairer, or any
reliable repairer.
Typ e A
Typ e B
5 Securely attach cables or chains
to the towing eyelet.
Take care not to damage the vehicle body.
6 Enter the vehicle being towed
and start the hybrid system.
If the hybrid system does not start, turn the power switch to ON.
7 Shift the shift lever to N and
release the parking brake.
Turn automatic mode off. ( P.201)
Do not open the driver door. If you open
the door, the parking brake automati- cally locked.
When the shift lever cannot be shifted:
P. 1 9 8

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7-2. Steps to take in an emergency
When trouble arises
■While towing
If the hybrid system is off, the power
assist for the brakes and steering will not function, making steering and brak-ing more difficult.
■Wheel nut wrench*1, 2
Wheel nut wrench is installed in luggage compartment. ( P.460)*1: If equipped
*2: If your vehicles does not provide a
wheel nut wrench, you can purchase
it from any authorized Toyota retailer
or Toyota authorized repairer, or any
reliable repairer.
WARNING
Observe the following precautions. Failure to do so may result in death or
serious injury.
■While towing
●When towing using cables or chains, avoid sudden starts, etc. which place excessive stress on the
towing eyelets, cables or chains. The towing eyelets, cables or chains may become damaged, bro-
ken debris may hit people, and cause serious damage.
●Do not turn the power switch off.There is a possibility that the steer-ing wheel is locked and cannot be
operated.
■Installing towing eyelets to the
vehicle
Make sure that towing eyelets are installed securely.
If not securely installed, towing eye- lets may come loose during towing.
NOTICE
■To prevent damage to the vehicle during emergency towing
Do not secure cables or chains to the suspension components.

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7-2. Steps to take in an emergency
WARNING
■When the electric power steer- ing system warning light comes
on
When the light comes on yellow, the assist to the power steering is
restricted. When the light comes on red, the assist to the power steering is lost and handling operations of the
steering wheel become extremely heavy.When steering wheel operations are
heavier than usual, grip the steering wheel firmly and operate it using more force than usual.
■If the tire pressure warning light comes on
Be sure to observe the following pre- cautions.Failure to do so could cause a loss of
vehicle control and result in death or serious injury.
●Stop your vehicle in a safe place as soon as possible. Adjust the tire inflation pressure immediately.
●Vehicles with a compact spare tire and full-size spare tire: If the tire
pressure warning light comes on even after tire inflation pressure adjustment, it is probable that you
have a flat tire. Check the tires. If a tire is flat, change it with the spare tire and have the flat tire repaired
by the nearest any authorized Toyota retailer or Toyota authorized repairer, or any reliable repairer.
●Vehicles with emergency tire punc-ture repair kit: If the tire pressure
warning light comes on even after tire inflation pressure adjustment, it is probable that you have a flat tire.
Check the tires. If a tire is flat, repair the flat tire by using emergency tire puncture repair kit.
●Avoid abrupt maneuvering and braking.If the vehicle tires deteriorate, you
could lose control of the steering wheel or the brakes.
■If a blowout or sudden air leak-age should occur
The tire pressure warning system
may not activate immediately.
NOTICE
■To ensure the tire pressure warn- ing system operates properly
Do not install tires with different speci- fications or makers, as the tire pres-sure warning system may not operate
properly.

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7-2. Steps to take in an emergency
When trouble arises
■Warning messages
The warning messages explained below
may differ from the actual messages according to operation conditions and vehicle specifications.
■Warning buzzer
A buzzer may sound when a message is displayed. The buzzer may not be audible if the
vehicle is in a noisy location or if the audio system volume is high.
■If “Engine Oil Level Low Add or Replace” is displayed
The engine oil level is low. Check the
level of the engine oil, and add if neces-
sary.
This message may appear if the vehicle is stopped on a slope. Move the vehicle
to a level surface and check to see if the message disappears.
■If “Hybrid System Stopped Steering Power Low” is displayed
This message is displayed if the hybrid system is stopped while driving.
When steering wheel operations are
heavier than usual, grip the steering wheel firmly and operate it using more force than usual.
■If “Hybrid System Overheated Out-
put Power Reduced” is displayed
This message may be displayed when driving under severe operating condi-
tions. (For example, when driving up a long steep hill.) Handling method: P. 4 7 7
■If “Traction Battery Needs to be
Protected Refrain from the Use of N Position” is displayed
This message may be displayed when
the shift lever is in N.
As the hybrid battery (traction battery) cannot be charged when the shift lever
is in N, shift the shift lever to P when the vehicle is stopped.
■If “Traction Battery Needs to be Protected Shift into P to Restart” is
displayed
This message is displayed when the hybrid battery (traction battery) charge
has become extremely low because the shift lever has been left in N for a certain amount of time.
When operating the vehicle, shift to P and restart the hybrid system.
■If “Shift to P Before Exiting Vehicle” is shown
Message is displayed when the driver’s door is opened without turning the power switch to OFF with the shift lever
in any position other than P. Shift the shift lever to P.
If a warning message is
displayed
The multi-information display
shows warnings for system
malfunctions and incorrectly
performed operations, and
messages that indicate a need
for maintenance. When a mes-
sage is displayed, perform the
appropriate corrective action
for the message.
If a warning message is dis-
played again after the appro-
priate actions have been
performed, contact any autho-
rized Toyota retailer or Toyota
authorized repairer, or any reli-
able repairer.
Additionally, if a warning light
comes on or flashes at the
same time that a warning mes-
sage is displayed, take the
appropriate corrective action
for the warning light. ( P.435)