
4727-1. Maintenance and care
7-1.Maintenance and care
Working from top to bottom,
liberally apply water to the
vehicle body, wheel wells and
underside of the vehicle to
remove any dirt and dust.
Wash the vehicle body using
a sponge or soft cloth, such
as a chamois.
For hard-to-remove marks,
use car wash soap and rinse
thoroughly with water.
Wipe away any water.
Wax the vehicle when the
waterproof coating deterio-
rates.
If water does not bead on a clean
surface, apply wax when the vehi-
cle body is cool.
■Before car washes
Check that the fuel filler door and
charging port lid on your vehicle are
closed properly.
■Automatic car washes
●Before washing the vehicle:
• Fold the mirrors
• Turn off the power back door (if
equipped) Start washing from the front of the
vehicle. Make sure to extend the
mirrors before driving.
●Brushes used in automatic car
washes may scratch the vehicle
surface, parts (wheel, etc.) and
harm your vehicle’s paint.
●Rear spoiler may not be washable
in some automatic car washes.
There may also be an increased
risk of damage to vehicle.
■High pressure car washes
As water may enter the cabin, do
not bring the nozzle tip near the
gaps around the doors or perimeter
of the windows, or spray these
areas continuously.
■Note for a smart key system
If the door handle becomes wet
while the electronic key is within the
effective range, t he door may lock
and unlock repeatedly. In that case,
follow the following correction pro-
cedures to wash the vehicle:
●Place the key in a position 6 ft. (2
m) or more separate from the
vehicle while the vehicle is being
washed. (Take care to ensure that
the key is not stolen.)
●Set the electronic key to battery-
saving mode to disable the smart
key system. ( P.242)
■Wheels and wheel ornaments
●Remove any dirt immediately by
using a neutral detergent.
●Wash detergent off with water
immediately after use.
●To protect the paint from damage,
make sure to obs erve the follow-
ing precautions.
• Do not use acidic, alkaline or abrasive detergent
• Do not use hard brushes
• Do not use detergent on the
wheels when they are hot, such
as after driving or parking in hot
weather
Cleaning a nd protect-
ing the vehicle exte-
rior
Perform the following to
protect the vehicle and
maintain it in prime condi-
tion:
Cleaning instructions

4757-1. Maintenance and care
7
Maintenance and care
Remove dirt and dust using a
vacuum cleaner. Wipe dirty
surfaces with a cloth damp-
ened with lukewarm water.
If dirt cannot be removed,
wipe it off with a soft cloth
dampened with neutral deter-
gent diluted to approximately
1%.
Wring out any excess water
from the cloth and thoroughly
wipe off remaining traces of
detergent and water.
■Shampooing the carpets
There are several commercial foam-
ing-type cleaners available. Use a
sponge or brush to apply the foam.
Rub in overlapping circles. Do not
use water. Wipe dirty surfaces and
let them dry. Exce llent results are
obtained by keeping the carpet as
dry as possible.
■Handling the seat belts
Clean with mild soap and lukewarm
water using a clot h or sponge. Also
check the belts periodically for
excessive wear, fraying or cuts.
NOTICE
●Do not bring the nozzle tip close
to boots (rubber or resin manu-
factured cover), or connectors
or the following parts.
The parts may be damaged if
they come into contact with
high-pressure water.
• Traction related parts
• Steering parts
• Suspension parts
• Brake parts
●Keep the cleaning nozzle at
least 11.9 in. (30 cm) away from
the vehicle body. Otherwise
resin section, such as moldings
and bumpers, may be deformed
and damaged. Also, do not con-
tinuously hold the nozzle in the
same place.
●Do not spray the lower part of
the windshield continuously. If
water enters the air conditioning
system intake located near the
lower part of the windshield, the
air conditioning system may not
operate correctly.
●Do not wash the underside of
the vehicle usin g a high pres-
sure car washer.
●Do not use the washer on the
area around the charging port
lid. Water could get into the AC
charging inlet and could dam-
age the vehicle.
Cleaning and protect-
ing the vehicle interior
Perform cleaning in a man-
ner appropriate to each
component and its material.
Protecting the vehicle
interior

4957-3. Do-it-yourself maintenance
7
Maintenance and care
The 12-volt battery is located in
the right-hand side of luggage
compartment.
■Before recharging
When recharging, the 12-volt bat-
tery produces hydrogen gas which
is flammable and explosive. There-
fore, observe the following precau-
tions before recharging:
●If recharging with the 12-volt bat-
tery installed on the vehicle, be
sure to disconnect the ground
cable.
●Make sure the power switch on
the charger is off when connecting
and disconnecting the charger
cables to the 12-volt battery.
■After recharging/reconnecting
the 12-volt battery
●Unlocking the doors using the
smart key system may not be pos-
sible immediately after reconnect-
ing the 12-volt battery. If this
happens, use the wireless remote
control or the mechanical key to
lock/unlock the doors.
●Start the hybrid system with the
power switch in ACC. The hybrid
system may not start with the
power switch turned off. How-
ever, the hybrid system will oper-
ate normally from the second attempt.
●The power switch mode is
recorded by the vehicle. If the 12-
volt battery is reconnected, the
vehicle will return the power
switch mode to the status it was in
before the 1
2-volt battery was dis-
connected. Make sure to turn off
the power switch before discon-
nect the 12-volt battery. Take
extra care when connecting the
12-volt battery if the power switch
mode prior to discharge is
unknown.
If the hybrid system will not start
even after multiple attempts at all
methods above, contact your
Toyota dealer.12-volt battery
Location
WARNING
■Chemicals in the 12-volt bat-
tery
The 12-volt battery contains poi-
sonous and corrosive sulfuric acid
and may produce hydrogen gas
which is flammable and explosive.
To reduce the risk of death or
serious injury, take the following
precautions while working on or
near the 12-volt battery:
●Do not cause sparks by touch-
ing the 12-volt battery terminals
with tools.
●Do not smoke or light a match
near the 12-volt battery.
●Avoid contact with eyes, skin
and clothes.
●Never inhale or swallow electro-
lyte.
●Wear protective safety glasses
when working near the 12-volt
battery.
●Keep children away from the
12-volt battery.

4967-3. Do-it-yourself maintenance
1Open the deck board
( P.442)
2 Disengage the 13 claws and
pull the luggage side cover to
remove it.
When installing the luggage side
cover, make sure that the claws are
installed securely.
Make sure that the 12-volt bat-
tery terminals are not corroded
and that there are no loose con-
nections, cracks, or loose
clamps.
WARNING
■Where to safely charge the
12-volt battery
Always charge the 12-volt battery
in an open area. Do not charge
the 12-volt battery in a garage or
closed room where there is insuf-
ficient ventilation.
■Emergency measures regard-
ing electrolyte
●If electrolyte gets in your eyes
Flush your eyes with clean water
for at least 15 minutes and get
immediate medical attention. If
possible, continue to apply water
with a sponge or cloth while trav-
eling to the nearest medical facil-
ity.
●If electrolyte gets on your skin
Wash the affected area thor-
oughly. If you feel pain or burning,
get medical attention immediately.
●If electrolyte gets on your
clothes
It can soak through clothing on to
your skin. Immediately take off the
clothing and follow the procedure
above if necessary.
●If you accidentally swallow elec-
trolyte
Drink a large quantity of water or
milk. Get emergency medical
attention immediately.
■When there is insufficient 12-
volt battery fluid
Do not use if there is insufficient
fluid in the 12-volt battery. There
is a possible danger that the 12-
volt battery may explode.
NOTICE
■When recharging the 12-volt
battery
Never recharge t he 12-volt bat-
tery while the hybrid system is
operating. Also, be sure all acces-
sories are turned off.
Removing the 12-volt bat-
tery cover
Exterior

4977-3. Do-it-yourself maintenance
7
Maintenance and care
Terminals
Hold-down clamp
Check the battery condition by
indicator color.
Blue: Good condition
Red: Charging is necessary.
Have the vehicle inspected by your
Toyota dealer.
Clear: Not working properly.
Add distilled water or replace the
battery.
Have the vehicle inspected by your
Toyota dealer.
Check if the treadwear indica-
tors are showing on the tires.
Also check the tires for uneven
wear, such as excessive wear
on one side of the tread.
Check the spare tire condition
and pressure if not rotated.
New tread
Worn tread
Treadwear indicator
The location of treadwear indicators
is shown by a “TWI” or “ ” mark,
Checking the 12-volt bat-
tery condition
A
B
A
B
C
Tires
Replace or rotate tires in
accordance with mainte-
nance schedules and tread-
wear.
Checking tires
A
B
C

5137-3. Do-it-yourself maintenance
7
Maintenance and care
1Turn the power switch off.
Confirm that the charging connec-
tor is not connect ed. Also, do not
use the Remote Air Conditioning
System during the procedure.
2 Open the front passenger’s
door.
By keeping the door open, unex-
pected operation of the Remote Air
Conditioning System can be pre-
vent. ( P.431)
3 Open the glove box and slide
off the damper.
4 Push in each side of the
glove box to disconnect the
claws, and then slowly and fully open the glove box while
supporting it.
5 With the glove box fully open,
slightly lift up the glove box
and pull toward the seat to
detach the bottom of the
glove box.Do not use excessi ve force if the
glove box does not detach when
lightly pulled. Ins tead, pull toward
the seat while slightly adjusting the
height of the glove box.
6 Unlock the filter cover ( ),
pull the filter cover out of the
Air condition ing filter
The air conditioning filter
must be changed regularly
to maintain air conditioning
efficiency.
Removal method
A

5147-3. Do-it-yourself maintenance
claws ( ), and remove the
filter cover.
7 Remove the filter case.
8 Remove the air conditioning
filter from the filter case and
replace it with a new one.
The “ UP” marks shown on the
filter should be pointing up.
9When installing, reverse the
steps listed.
■Checking interval
Inspect and replace the air condi- tioning filter according to the mainte-
nance schedule. In dusty areas or
areas with heavy traffic flow, early
replacement may be required. (For
scheduled maintenance information,
please refer to the “Owner’s Manual
Supplement” or “Scheduled Mainte-
nance”.)
■If air flow from the vents
decreases dramatically
The filter may be clogged. Check
the filter and rep lace if necessary.
B
WARNING
■When replacing the air condi-
tioning filter
Observe the following precau-
tions. Failure to do so may result
in the air conditioning system
operating during the procedure,
possibly resulting in injury.
●Check that the charging con-
nector is not connected
The air conditioning may operate
due to the “Climat e Prep” or “Cli-
mate preparation” ( P.129) set-
ting.
●Do not use the Remote Air Con-
ditioning System
NOTICE
■When using the air condition-
ing system
Make sure that a filter is always
installed. Using the air condition-
ing system without a filter may
cause damage to the system.
■When removing the glove box
Always follow the specified proce-
dure to remove the glove box
( P.513). If the glove box is
removed without following the
specified procedure, the hinge of
the glove box may become dam-
aged.

5247-3. Do-it-yourself maintenance
1Turn the power switch off.
Confirm that the charging connec-
tor is not connect ed. Also, do not
use the Remote Air Conditioning
System during the procedure.
2 Open the fuse box cover.
Engine compartment: Type A
fuse box
Push claws and to com-
pletely release the lock, and then lift
up the cover.
Engine compartment: Type B
fuse box
Push claws and to com-
pletely release the lock, and then lift
up the cover.
WARNING
■To prevent battery explosion
or leakage of flammable liq-
uid or gas
●Replace the battery with a new
battery of the same type. If a
wrong type of battery is used, it
may explode.
●Do not expose batteries to
extremely low pressure due to
high altitude or extremely high
temperatures.
●Do not burn, bre ak or cut a bat-
tery.
NOTICE
■When replacing the battery
Use a flathead screwdriver of
appropriate size. Applying exces-
sive force may deform or damage
the cover.
■For normal operation after
replacing the battery
Observe the following precautions
to prevent accidents:
●Always work with dry hands.
Moisture may cau se the battery
to rust.
●Do not touch or move any other
component inside the remote
control.
●Do not bend either of the battery
terminals.
Checking and replac-
ing fuses
If any of the electrical com-
ponents do not operate, a
fuse may have blown. If this
happens, check and replace
the fuses as necessary.
Checking and replacing
fuses
AB
AB