
RAV4 HEV_OM_OM0R102U_(U)
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Pictorial indexSearch by illustration
For safety 
and securityMake sure to read through them
(Main topics: Child seat, theft deterrent system)
Vehicle status 
information and 
indicatorsReading driving-related information
(Main topics: Meters, multi-information display)
Before driving
Opening and closing the doors and windows, 
adjustment before driving
(Main topics: Keys, doors, seats, power windows)
Driving
Operations and advice which are necessary for 
driving
(Main topics: Starting hybrid system, refueling)
Interior featuresUsage of the interior features
(Main topics: Air conditioner, storage features)
Maintenance 
and careCaring for your vehicle and maintenance 
procedures
(Main topics: Interior and exterior, light bulbs)
When trouble 
arisesWhat to do in case of malfunction and emergency
(Main topics: 12-volt battery discharge, flat tire)
Vehicle 
specificationsVehicle specifications, customizable features
(Main topics: Fuel, oil, tire inflation pressure)
For ownersReporting safety defects for U.S. owners, and seat 
belt, SRS airbag and headlight aim instructions for 
Canadian owners
IndexSearch by symptom
Search alphabetically 

2TABLE OF CONTENTS
For your information...................6
Reading this manual ................ 11
How to search .......................... 12
Pictorial index .......................... 14
1-1. For safe use Before driving ................... 26
For safe driving ................ 27
Seat belts ......................... 29
SRS airbags ..................... 33
Front passenger occupant  classification system ...... 43
Exhaust gas precautions.. 48
1-2. Child safety Riding with children .......... 49
Child restraint systems..... 50
1-3. Emergency assistance Safety Connect ................ 65
1-4. Hybrid system Hybrid system features .... 70
Hybrid system precautions ....................................... 75
1-5. Theft deterrent system Immobilizer system .......... 80
Alarm................................ 81
2-1. Instrument cluster Warning lights and indicators....................................... 86
Gauges and meters (with 7- inch multi-information dis-
play) ............................... 93Gauges and meters (with 
12.3-inch multi-information 
display) ........................... 99
Multi-information display  (with 7-inch multi-informa-
tion display) ................. 105
Multi-information display  (with 12.3-inch multi-infor-
mation display) ............ 115
Energy monitor/consumption  screen.......................... 125
3-1. Key information Keys .............................. 130
3-2. Opening, closing and lock- ing the doors
Side doors ..................... 135
Back door ...................... 141
Smart key system .......... 155
3-3. Adjusting the seats Front seats .................... 160
Rear seats ..................... 161
Driving position memory 163
Head restraints .............. 166
3-4. Adjusting the steering  wheel and mirrors
Steering wheel............... 169
Inside rear view mirror ... 170
Digital Rear-view Mirror . 172
Outside rear view mirrors .................................... 181
3-5. Opening, closing the win- dows and moon roof
Power windows ............. 183
Moon roof ...................... 186
1For safety and security
2
Vehicle status 
information and 
indicators
3Before driving 

3TABLE OF CONTENTS
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Panoramic moon roof....189
4-1. Before driving Driving the vehicle......... 195
Cargo and luggage ....... 202
Vehicle load limits ......... 205
Trailer towing ................ 206
Dinghy towing ............... 216
4-2. Driving procedures Power (ignition) switch (vehi-cles without smart key sys-
tem) ............................. 217
Power (ignition) switch (vehi- cles with smart key system).................................... 219
EV drive mode .............. 224
Hybrid transmission ...... 226
Turn signal lever ........... 230
Parking brake ................ 231
Brake Hold .................... 235
4-3. Operating the lights and  wipers
Headlight switch ............ 237
AHB (Automatic High Beam) .................................... 240
Fog light switch ............. 244
Windshield wipers and  washer......................... 244
Rear window wiper and  washer......................... 247
4-4. Refueling Opening the fuel tank cap.................................... 2494-5. Using the driving support 
systems
Toyota Safety Sense 2.5 252
PCS (Pre-Collision System) .................................... 257
LTA (Lane Tracing Assist) .................................... 268
RSA (Road Sign Assist) 279
Dynamic radar cruise control  with full-speed range ... 282
BSM (Blind Spot Monitor) .................................... 293
Intuitive parking assist ... 298
RCTA (Rear Cross Traffic  Alert) function .............. 307
PKSB (Parking Support  Brake) .......................... 312
Parking Support Brake func- tion (static  objects) ...... 318
Parking Support Brake func- tion (rear-crossing vehicles)
.................................... 321
Driving mode s elect switch
.................................... 323
Trail Mode (AWD vehicles) .................................... 324
Driving assist systems ... 326
4-6. Driving tips Hybrid Electric Vehicle driv-ing tips ......................... 332
Winter driving tips .......... 334
Utility vehicle precautions .... ...
............................. 337
4Driving 

4TABLE OF CONTENTS
5-1. Using the air conditioning 
system and defogger
Automatic air conditioning 
system ......................... 342
Heated steering wheel/seat  heaters/seat ventilators 349
5-2. Using the interior lights Interior lights list ............ 352
5-3. Using the storage features List of storage features . 355
Luggage compartment fea- tures ............................ 359
5-4. Using the other interior fea- tures
Other interior features ... 364
Garage door opener...... 375
6-1. Maintenance and care Cleaning and protecting the vehicle exterior ............ 384
Cleaning and protecting the  vehicle interior ............. 387
6-2. Maintenance Maintenance requirements.................................... 390
General maintenance.... 392
Emission inspection and  maintenance (I/M) pro-
grams .......................... 394
6-3. Do-it-yourself maintenance Do-it-yourself service pre-cautions ....................... 396Hood ..............................
398
Positioning a floor jack .. 399
Engine compartment ..... 401
12-volt battery................ 407
Tires .............................. 409
Tire inflation pressure .... 420
Wheels .......................... 422
Air conditioning filter ...... 424
Cleaning the hybrid battery  (traction battery) air intake 
vent.............................. 426
Wiper insert replacement .................................... 429
Wireless remote control/elec- tronic key battery ......... 433
Checking and replacing  fuses ............................ 436
Headlight aim ................ 438
Light bulbs ..................... 439
7-1. Essential information Emergency flashers....... 448
If your vehicle has to be  stopped in an emergency.................................... 449
If the vehicle is submerged or  water on the road is rising.................................... 450
7-2. Steps to take in an emer- gency
If your vehicle needs to be towed ........................... 451
If you think something is  wrong........................... 455
5Interior features
6Maintenance and care7When trouble arises 

5TABLE OF CONTENTS
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If a warning light turns on or a warning buzzer sounds.................................... 456
If a warning message is dis- played.......................... 466
If you have a flat tire...... 471
If the hybrid system will not  start ............................. 480
If you lose your keys ..... 481
If the fuel filler door cannot  be opened ................... 482
If the electronic key does not  operate properly (vehicles 
with smart key system) 483
If the 12-volt battery is dis- charged ....................... 485
If your vehicle overheats 490
If the vehicle becomes stuck .................................... 493
8-1. Specifications Maintenance data (fuel, oil level, etc.) .................... 496
Fuel information ............ 505
Tire information ............. 507
8-2. Customization Customizable features .. 517
8-3. Initialization Items to initialize ........... 531
9-1. For owners Reporting safety defects for U.S. owners................. 534Reporting safet
y defects for 
Canadian owners ........ 535
Seat belt instructions for  Canadian owners (in 
French) ........................ 535
SRS airbag instructions for  Canadian owners (in 
French) ........................ 537
Headlight aim instructions for  Canadian owners (in 
French) ........................ 544
What to do if... (Trouble- shooting) ..................... 548
Alphabetical Index  ........ 551
8Vehicle specifications
9For owners
Index 

10
The word “QR Code” is regis-
tered trademark of DENSO 
WAVE INCORPORATED in 
Japan and other countries.
“QR Code”
WARNING
■General precautions while 
driving
Driving under the influence: Never 
drive your vehicle when under the 
influence of alcohol or drugs that 
have impaired your ability to oper-
ate your vehicle. Alcohol and cer-
tain drugs delay reaction time, 
impair judgment and reduce coor-
dination, which could lead to an 
accident that could result in death 
or serious injury.
Defensive drivin g: Always drive 
defensively. Anticipate mistakes 
that other drivers or pedestrians 
might make and be ready to avoid 
accidents.
Driver distraction: Always give 
your full attention to driving. Any-
thing that distracts the driver, 
such as adjusting controls, talking 
on a cellular phone or reading can 
result in a collision with resulting 
death or serious injury to you, 
your occupant s or others.
■General precaution regarding 
children’s safety
Never leave children unattended 
in the vehicle, and never allow 
children to have or use the key.
Children may be able to start the 
vehicle or shift the vehicle into 
neutral. There is also a danger 
that children ma y injure them-
selves by playing with the side 
windows, the moon roof or the 
panoramic moon roof, or other 
features of the vehicle. In addi-
tion, heat build-up or extremely 
cold temperatures inside the vehi-
cle can be fatal to children. 

14Pictorial index
Pictorial index
■Exterior
The shape of the headlights may differ depending on the grade,  etc.
Side doors ......... ................................. ................................P.135
Locking/unlocking ................................................................P.135
Opening/closing the side windows ............................... ........P.183
Locking/unlocking by using the  mechanical key ..........P.136, 483
Warning messages ..............................................................P.466
Back door ...................................................... .....................P.141
Locking/unlocking ................................................................P.143
Opening from inside the cabin
*............................................P.145
Opening from outside........................................... ........P.144, 145
Warning messages ..............................................................P.466
Outside rear view mirrors .................................................P.181
Adjusting the mirror angle ..................................... ...............P.181
Folding the mirrors ...............................................................P.182
Defogging the mirrors
*.........................................................P.344
Windshield wipers .............................................. ...............P.244
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D 

411-1. For safe use
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For safety and security
WARNING
●Vehicles without smart key sys-
tem: Do not attach any heavy, 
sharp or hard objects such as 
keys and accessories to the 
key. The objects may restrict 
the SRS knee airbag inflation or 
be thrust into the driver’s seat 
area by the force of the deploy-
ing airbag, thus causing a dan-
ger.
●Do not hang coat hangers or 
other hard objects on the coat 
hooks. All of these items could 
become projectiles and may 
cause death or serious injury, 
should the SRS curtain shield 
airbags deploy.
●If a vinyl cover is put on the area 
where the SRS knee airbag will 
deploy, be sure to remove it.
●Do not use seat accessories 
which cover the parts where the 
SRS side airbags and SRS seat 
cushion airbag inflate as they 
may interfere with inflation of 
the SRS airbags. Such acces-
sories may prevent the SRS 
side airbags and SRS seat 
cushion airbag from activating 
correctly, disable the system or 
cause the SRS side airbags and 
SRS seat cushion airbag to 
inflate accidentally, resulting in 
death or serious injury.
●Do not strike or apply significant 
levels of force to the area of the 
SRS airbag components or the 
front doors.
Doing so can cause the SRS 
airbags to malfunction.
●Do not touch any of the compo-
nent parts immediately after the 
SRS airbags have deployed 
(inflated) as they may be hot.
●If breathing becomes difficult 
after the SRS airbags have 
deployed, open a door or win-
dow to allow fresh air in, or 
leave the vehicle if it is safe to 
do so. Wash off any residue as 
soon as possible to prevent skin 
irritation.
●If the areas where the SRS air-
bags are stored, such as the 
steering wheel pad and front 
and rear pillar garnishes, are 
damaged or cracked, have 
them replaced by your Toyota 
dealer.
●Do not place anything, such as 
a cushion, on the front passen-
ger’s seat. Doing so will 
disperse the passenger’s 
weight, which prevents the sen-
sor from detecting the passen-
ger’s weight properly. As a 
result, the SRS front airbags for 
the front passenger may not 
deploy in the event of a colli-
sion.