RAV4 HEV_OM_OM0R102U_(U)
1
2
3
4
5
6
7
8
9
Pictorial indexSearch by illustration
For safety
and securityMake sure to read through them
(Main topics: Child seat, theft deterrent system)
Vehicle status
information and
indicatorsReading driving-related information
(Main topics: Meters, multi-information display)
Before driving
Opening and closing the doors and windows,
adjustment before driving
(Main topics: Keys, doors, seats, power windows)
Driving
Operations and advice which are necessary for
driving
(Main topics: Starting hybrid system, refueling)
Interior featuresUsage of the interior features
(Main topics: Air conditioner, storage features)
Maintenance
and careCaring for your vehicle and maintenance
procedures
(Main topics: Interior and exterior, light bulbs)
When trouble
arisesWhat to do in case of malfunction and emergency
(Main topics: 12-volt battery discharge, flat tire)
Vehicle
specificationsVehicle specifications, customizable features
(Main topics: Fuel, oil, tire inflation pressure)
For ownersReporting safety defects for U.S. owners, and seat
belt, SRS airbag and headlight aim instructions for
Canadian owners
IndexSearch by symptom
Search alphabetically
4TABLE OF CONTENTS
5-1. Using the air conditioning
system and defogger
Automatic air conditioning
system ......................... 342
Heated steering wheel/seat heaters/seat ventilators 349
5-2. Using the interior lights Interior lights list ............ 352
5-3. Using the storage features List of storage features . 355
Luggage compartment fea- tures ............................ 359
5-4. Using the other interior fea- tures
Other interior features ... 364
Garage door opener...... 375
6-1. Maintenance and care Cleaning and protecting the vehicle exterior ............ 384
Cleaning and protecting the vehicle interior ............. 387
6-2. Maintenance Maintenance requirements.................................... 390
General maintenance.... 392
Emission inspection and maintenance (I/M) pro-
grams .......................... 394
6-3. Do-it-yourself maintenance Do-it-yourself service pre-cautions ....................... 396Hood ..............................
398
Positioning a floor jack .. 399
Engine compartment ..... 401
12-volt battery................ 407
Tires .............................. 409
Tire inflation pressure .... 420
Wheels .......................... 422
Air conditioning filter ...... 424
Cleaning the hybrid battery (traction battery) air intake
vent.............................. 426
Wiper insert replacement .................................... 429
Wireless remote control/elec- tronic key battery ......... 433
Checking and replacing fuses ............................ 436
Headlight aim ................ 438
Light bulbs ..................... 439
7-1. Essential information Emergency flashers....... 448
If your vehicle has to be stopped in an emergency.................................... 449
If the vehicle is submerged or water on the road is rising.................................... 450
7-2. Steps to take in an emer- gency
If your vehicle needs to be towed ........................... 451
If you think something is wrong........................... 455
5Interior features
6Maintenance and care7When trouble arises
9
better understanding of the cir-
cumstances in which crashes
and injuries occur.
NOTE: EDR data are recorded
by your vehicle only if a non-triv-
ial crash situation occurs; no
data are recorded by the EDR
under normal driving conditions
and no personal data (e.g.,
name, gender, age, and crash
location) are recorded. How-
ever, other parties, such as law
enforcement, could combine the
EDR data with the type of per-
sonally identifying data rou-
tinely acquired during a crash
investigation.
To read data recorded by an
EDR, special equipment is
required, and access to the
vehicle or the EDR is needed. In
addition to the vehicle manufac-
turer, other parties, such as law
enforcement, that have the spe-
cial equipment, can read the
information if they have access
to the vehicle or the EDR.
Disclosure of the EDR data
Toyota will not disclose the data
recorded in an EDR to a third party
except when:
• An agreement from the vehicle’s
owner (or the less ee for a leased
vehicle) is obtained
• In response to an official request by the police, a court of law or a
government agency
• For use by Toyota in a lawsuit
However, if necessary, Toyota may:
• Use the data for research on
vehicle safety performance
• Disclose the data to a third party for research pur poses without
disclosing information about the
specific vehicle or vehicle owner
The SRS airbag and seat belt
pretensioner devices in your
Toyota contain ex plosive chemi-
cals. If the vehicle is scrapped
with the airbags and seat belt
pretensioners left as they are,
this may cause an accident such
as fire. Be sure to have the sys-
tems of the SRS airbag and seat
belt pretensioner removed and
disposed of by a qualified ser-
vice shop or by your Toyota
dealer before you scrap your
vehicle.
Special handling may apply,
See www.dtsc.ca.gov/
hazardouswaste/perchlorate.
Your vehicle has components
that may contain perchlorate.
These components may include
the airbags, seat belt preten-
sioners, wireless remote control
batteries, and the batteries in
the tire pressure warning valve
and transmitters.
Scrapping of your Toyota
Perchlorate Material
18Pictorial index
Energy monitor.....................................................................P.125
When the warning messages are displayed ........................ P.466
Turn signal lever ................................................................P.230
Headlight switch ................................................................P.237
Headlights/parking lights/tail lights/
license plate lights/day time running lights/LED accessory light s
*1
............................................................... ..............................P.237
Fog lights
*1............................................................... ............P.244
Windshield wiper and washer switch ..............................P.244
Rear window wiper and washer switch ...........................P.247
Usage.......................................................... .................P.244, 247
Adding washer fluid ..............................................................P.406
Warning messages ..............................................................P.466
Emergency flasher switch ....................................... ..........P.448
Hood lock release lever ........................................ .............P.398
Tilt and telescopic steering lock release lever ................P.169
Adjustment ..................................................... ......................P.169
Air conditioning system ............................. .......................P.342
Usage.......................................................... .........................P.342
Rear window defogger ........................................... ..............P.344
Audio system
*2
Fuel filler door opener swi tch ...........................................P.250
*1: If equipped
*2: Refer to “MULTIMEDIA OWNER’S MANUAL”.
E
F
G
H
I
J
K
L
361-1. For safe use
• If the vehicle strikes an object, such as a parked vehicle or sign
pole, which can move or deform
on impact
• If the vehicle is involved in an underride collision, such as a colli-
sion in which the front of the vehi-
cle underrides, or goes under, the
bed of a truck
●Depending on the type of collision,
it is possible that only the seat belt
pretensioners will activate.
●The SRS front airbags for the front
passenger will not activate if there
is no passenger sitting in the front
passenger seat. However, the
SRS front airbags for the front
passenger may de ploy if luggage
is put in the seat, even if the seat
is unoccupied.
●The SRS seat cushion airbag on
the front passen ger seat will not
operate if the occupant is not
wearing a seat belt.
■SRS airbag deployment condi-
tions (SRS side and curtain
shield airbags)
●The SRS side and curtain shield
airbags will deploy i n the event of
an impact that exceeds the set
threshold level (the level of force
corresponding to the impact force
produced by an approximately
3300 lb. [1500 kg] vehicle colliding
with the vehicle cabin from a
direction perpendicular to the
vehicle orientation at an approxi-
mate speed of 12 - 18 mph [20 -
30 km/h]).
●Both SRS curtain shield airbags
will deploy in the event of a side
collision on either side.
●Both SRS curtain shield airbags
will deploy in the event of vehicle
rollover.
●Both SRS curtain shield airbags
may also deploy in the event of a
severe frontal collision.
■Conditions under which the
SRS airbags may deploy
(inflate), other t han a collision
The SRS front airbags and SRS cur-
tain shield airbag s may also deploy
if a serious impact occurs to the
underside of your vehicle. Some
examples are shown in the illustra-
tion.
●Hitting a curb, edge of pavement
or hard surface
●Falling into or jumping over a deep
hole
●Landing hard or falling
The SRS curtain shield airbags may
also deploy under the situations
shown in the illustration.
●The angle of vehicle tip-up is mar-
ginal.
●The vehicle skids and hits a curb
stone.
■Types of collisions that may not
deploy the SRS airbags (SRS
front airbags)
The SRS front airbags do not gener-
ally inflate if the vehicle is involved
in a side or r ear collision, if it rolls
over, or if it is involved in a low-
speed frontal collision. But, when-
ever a collision o f any type causes
sufficient forward deceleration of the
vehicle, deploym ent of the SRS
431-1. For safe use
1
For safety and security
SRS warning light
Driver’s and front passenger’s seat belt reminder light
“AIR BAG OFF” indicator light
“AIR BAG ON” indicator light
Front passenger occupant classification system
Your vehicle is equipped with a front passenger occupant
classification system. This system detects the conditions of
the front passenger seat and activates or deactivates the
front passenger airbag and seat cushion airbag in the front
passenger side.
System components
A
B
C
D
: $ 5 1 , 1 *
■Front passenger occupant
classification system precau-
tions
Observe the following precautions
regarding the front passenger
occupant classification system.
Failure to do so may cause death
or serious injury.
●Wear the seat belt properly.
●Make sure the front passenger’s
seat belt plate has not been left
inserted into the buckle before
someone sits in the front pas-
senger seat.
451-1. For safe use
1
For safety and security
■Adult*1
WARNING
●Child restraint systems installed
on the rear seat should not con-
tact the front seatbacks.
●Do not use a seat accessory,
such as a cushion and seat
cover, that covers the seat
cushion surface.
●Do not modify or replace the
upholstery of the front seat.
●Adjust the front passenger seat
so that the head restraint does
not touch the ceiling. If the head
restraint is left in contact with
the ceiling, the system may not
detect the front passenger prop-
erly, leading to improper opera-
tion of the airbags.
Condition and operation in th e front passenger occupant
classification system
Indicators/warn- ing lights
“AIR BAG ON” and “AIR BAG OFF” indicator lights“AIR BAG ON”
SRS warning lightOff
Driver’s and front passenger’s seat belt reminder lightOff*2 or flashing*3
Devices
Front passenger airbagActivated
Front passenger seat cushion airbagActivated*2 or
deactivated
*3
671-3. Emergency assistance
1
For safety and security
will offer voice prompts in English,
Spanish, and French. Please indi-
cate your language of choice when
enrolling.
■When contacting the response
center
You may be unable to contact the
response center if the network is
busy.
When the power switch is turned
to ON, the red indicator light
comes on for 2 seconds then
turns off. Afterward, the green
indicator light comes on, indicat-
ing that the service is active.
The following indicator light pat-
terns indicate specific system
usage conditions:
Green indicator light on =
Active service
Green indicator light flashing
= Safety Connect call in pro-
cess
Red indicator light (except at
vehicle start-up) = System
malfunction (contact your
Toyota dealer)
No indicator light (off) =
Safety Connect service not
active
■Automatic Collision Notifi-
cation
In case of either airbag deploy- ment or severe rear-end colli-
sion, the system is designed to
automatically call the response
center. The responding agent
receives the vehicle’s location
and attempts to speak with the
vehicle occupants to assess the
level of emergency. If the occu-
pants are unable to communi-
cate, the agent automatically
treats the call as an emergency,
contacts the nearest emer-
gency services provider to
describe the situation, and
requests that assistance be sent
to the location.
■Stolen Vehicle Location
If your vehicle is stolen, Safety
Connect can work with local
authorities to assist them in
locating and recovering the
vehicle. After filing a police
report, call the Customer Experi-
ence Center at 1-800-331-4331
in the United States, 1-877-855-
8377 in Puerto Rico or 1-888-
869-6828 in Canada, and follow
the prompts for Safety Connect
to initiate this service.
In addition to assisting law
enforcement with recovery of a
stolen vehicle, Safety-Connect-
equipped vehicle location data
may, under certain circum-
stances, be shared with third
parties to locate your vehicle.
Further information is available
at Toyota.com in the United
States, Toyotapr.com in Puerto
Safety Connect LED light
Indicators
Safety Connect services