
RAV4 HEV_OM_OM0R102U_(U)
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Pictorial indexSearch by illustration
For safety 
and securityMake sure to read through them
(Main topics: Child seat, theft deterrent system)
Vehicle status 
information and 
indicatorsReading driving-related information
(Main topics: Meters, multi-information display)
Before driving
Opening and closing the doors and windows, 
adjustment before driving
(Main topics: Keys, doors, seats, power windows)
Driving
Operations and advice which are necessary for 
driving
(Main topics: Starting hybrid system, refueling)
Interior featuresUsage of the interior features
(Main topics: Air conditioner, storage features)
Maintenance 
and careCaring for your vehicle and maintenance 
procedures
(Main topics: Interior and exterior, light bulbs)
When trouble 
arisesWhat to do in case of malfunction and emergency
(Main topics: 12-volt battery discharge, flat tire)
Vehicle 
specificationsVehicle specifications, customizable features
(Main topics: Fuel, oil, tire inflation pressure)
For ownersReporting safety defects for U.S. owners, and seat 
belt, SRS airbag and headlight aim instructions for 
Canadian owners
IndexSearch by symptom
Search alphabetically 

2TABLE OF CONTENTS
For your information...................6
Reading this manual ................ 11
How to search .......................... 12
Pictorial index .......................... 14
1-1. For safe use Before driving ................... 26
For safe driving ................ 27
Seat belts ......................... 29
SRS airbags ..................... 33
Front passenger occupant  classification system ...... 43
Exhaust gas precautions.. 48
1-2. Child safety Riding with children .......... 49
Child restraint systems..... 50
1-3. Emergency assistance Safety Connect ................ 65
1-4. Hybrid system Hybrid system features .... 70
Hybrid system precautions ....................................... 75
1-5. Theft deterrent system Immobilizer system .......... 80
Alarm................................ 81
2-1. Instrument cluster Warning lights and indicators....................................... 86
Gauges and meters (with 7- inch multi-information dis-
play) ............................... 93Gauges and meters (with 
12.3-inch multi-information 
display) ........................... 99
Multi-information display  (with 7-inch multi-informa-
tion display) ................. 105
Multi-information display  (with 12.3-inch multi-infor-
mation display) ............ 115
Energy monitor/consumption  screen.......................... 125
3-1. Key information Keys .............................. 130
3-2. Opening, closing and lock- ing the doors
Side doors ..................... 135
Back door ...................... 141
Smart key system .......... 155
3-3. Adjusting the seats Front seats .................... 160
Rear seats ..................... 161
Driving position memory 163
Head restraints .............. 166
3-4. Adjusting the steering  wheel and mirrors
Steering wheel............... 169
Inside rear view mirror ... 170
Digital Rear-view Mirror . 172
Outside rear view mirrors .................................... 181
3-5. Opening, closing the win- dows and moon roof
Power windows ............. 183
Moon roof ...................... 186
1For safety and security
2
Vehicle status 
information and 
indicators
3Before driving 

5TABLE OF CONTENTS
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If a warning light turns on or a warning buzzer sounds.................................... 456
If a warning message is dis- played.......................... 466
If you have a flat tire...... 471
If the hybrid system will not  start ............................. 480
If you lose your keys ..... 481
If the fuel filler door cannot  be opened ................... 482
If the electronic key does not  operate properly (vehicles 
with smart key system) 483
If the 12-volt battery is dis- charged ....................... 485
If your vehicle overheats 490
If the vehicle becomes stuck .................................... 493
8-1. Specifications Maintenance data (fuel, oil level, etc.) .................... 496
Fuel information ............ 505
Tire information ............. 507
8-2. Customization Customizable features .. 517
8-3. Initialization Items to initialize ........... 531
9-1. For owners Reporting safety defects for U.S. owners................. 534Reporting safet
y defects for 
Canadian owners ........ 535
Seat belt instructions for  Canadian owners (in 
French) ........................ 535
SRS airbag instructions for  Canadian owners (in 
French) ........................ 537
Headlight aim instructions for  Canadian owners (in 
French) ........................ 544
What to do if... (Trouble- shooting) ..................... 548
Alphabetical Index  ........ 551
8Vehicle specifications
9For owners
Index 

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work properly or the danger that 
it may work in situations where it 
should not be working.
Installing electronic devices and 
radios increases the risk of 
cyber attacks through the 
installed parts, which may lead 
to unexpected accidents and 
leakage of personal informa-
tion. Toyota does not make any 
guarantees for problems caused 
by installing non-genuine Toyota 
products.
The installation of a mobile two-
way radio system in your vehicle 
could affect electronic systems 
such as:
Hybrid system
 Multiport fuel injection sys-
tem/sequential multiport fuel 
injection system
 Toyota Safety Sense 2.5
 Anti-lock brake system
 SRS airbag system
 Seat belt pretensioner system
Be sure to check with your 
Toyota dealer for precautionary 
measures or special instructions 
regarding installation of a mobile 
two-way radio system.
High voltage parts and cables  on the Hybrid Electric Vehicles 
emit approximately the same 
amount of electromagnetic 
waves as the conventional gas-
oline powered vehicles or home 
electronic appliances despite of 
their electromagnetic shielding.
Unwanted noise may occur in 
the reception of the mobile two-
way radio.
The vehicle is equipped with 
sophisticated computers that will 
record certain data, such as:
• Engine speed/Electric motor 
speed (traction motor speed)
• Accelerator status
• Brake status
• Vehicle speed
• Operation status of the driving  assist systems
• Images from the cameras  Your vehicle is equipped with 
cameras. Contact your 
Toyota dealer for the location 
of recording cameras.
The recorded data varies 
according to the vehicle grade 
level and options with which it is 
equipped. 
These computers do not record 
conversations or sounds, and 
only record images outside of 
the vehicle in certain situations.
 Data Transmission
Your vehicle may transmit the data 
recorded in these computers to 
Cyber Attack Risk
Installation of a mobile 
two-way radio system
Vehicle data recording 

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better understanding of the cir-
cumstances in which crashes 
and injuries occur.
NOTE: EDR data are recorded 
by your vehicle only if a non-triv-
ial crash situation occurs; no 
data are recorded by the EDR 
under normal driving conditions 
and no personal data (e.g., 
name, gender, age, and crash 
location) are recorded. How-
ever, other parties, such as law 
enforcement, could combine the 
EDR data with the type of per-
sonally identifying data rou-
tinely acquired during a crash 
investigation.
To read data recorded by an 
EDR, special equipment is 
required, and access to the 
vehicle or the EDR is needed. In 
addition to the vehicle manufac-
turer, other parties, such as law 
enforcement, that have the spe-
cial equipment, can read the 
information if they have access 
to the vehicle or the EDR.
Disclosure of the EDR data
Toyota will not disclose the data 
recorded in an EDR to a third party 
except when:
• An agreement from the vehicle’s 
owner (or the less ee for a leased 
vehicle) is obtained
• In response to an official request  by the police, a court of law or a 
government agency
• For use by Toyota in a lawsuit
However, if necessary, Toyota  may:
• Use the data for research on 
vehicle safety performance
• Disclose the data to a third party  for research pur poses without 
disclosing information about the 
specific vehicle or vehicle owner
The SRS airbag and seat belt 
pretensioner devices in your 
Toyota contain ex plosive chemi-
cals. If the vehicle is scrapped 
with the airbags and seat belt 
pretensioners left as they are, 
this may cause an accident such 
as fire. Be sure to have the sys-
tems of the SRS airbag and seat 
belt pretensioner removed and 
disposed of by a qualified ser-
vice shop or by your Toyota 
dealer before you scrap your 
vehicle.
Special handling may apply, 
See www.dtsc.ca.gov/
hazardouswaste/perchlorate.
Your vehicle has components 
that may contain perchlorate. 
These components may include 
the airbags, seat belt preten-
sioners, wireless remote control 
batteries, and the batteries in 
the tire pressure warning valve 
and transmitters.
Scrapping of your Toyota
Perchlorate Material 

22Pictorial index
■Interior
SRS airbags .................................................... ......................P.33
Floor mats..................................................... ........................P.26
Front seats .................................................... ......................P.160
Rear seats ..................................................... ......................P.161
Head restraints ...................................................................P.166
Seat belts ..................................................... .........................P.29
Console box .................................................... ...................P.356
Inside lock buttons ............................................ ................P.139
Cup holders ........................................................................P.356
Assist grips ................................................... .....................P.374
Rear seat heater switches
*................................................P.350
*: If equipped
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C
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H
I
J
K 

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For safety and security
For safety and security
1-1. For safe useBefore driving ................. 26
For safe driving .............. 27
Seat belts ....................... 29
SRS airbags ................... 33
Front passenger occupant  classification system .... 43
Exhaust gas precautions 48
1-2. Child safety Riding with children ........ 49
Child restraint systems... 50
1-3. Emergency assistance Safety Connect .............. 65
1-4. Hybrid system Hybrid system features .. 70
Hybrid system precautions ..................................... 75
1-5. Theft deterrent system Immobilizer sys tem ........80
Alarm.............................. 81 

331-1. For safe use
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For safety and security
■Location of the SRS airbags
SRS front airbagsSRS driver airbag/front passenger airbag
Can help protect the head and chest of the driver and front passenger from 
impact with interior components
SRS knee airbag
Can help provide dr iver protection
SRS seat cushion airbag
Can help restrain the front passenger
SRS side and curtain shield airbags
SRS side airbags
Can help protect the torso  of the front seat occupants
SRS airbags
The SRS airbags inflate when the vehicle is subjected to cer-
tain types of severe impacts that may cause significant injury 
to the occupants. They work together with the seat belts to 
help reduce the risk of death or serious injury.
SRS airbag system
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