2023 TOYOTA RAIZE emergency towing

14Pictorial index
RAIZE_OM_General_BZ358E✽
: If equipped
Instrument panel (Left- hand drive vehicles)
aEngine switch ....................................................................................... P. 180, 184
Engine start/mode switching ....................................................................... P. 180, 184
Emergency stop of the engine .............................................................................. P. 367
When the engine will not start .............................................................................. P. 405
Warning lights
✽/warning messages✽......................................................... P. 379, 387
b Shift lever .............................................................................................. P. 189, 194
Changing the shift position .......................................................................... P. 189, 194
Precautions against towing ................................................................................... P. 372
When the shift lever does not move
✽.................................................................. P. 191
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20Pictorial index
RAIZE_OM_General_BZ358E✽
: If equipped
Instrument panel (Right- hand drive vehicles)
aEngine switch ....................................................................................... P. 180, 184
Engine start/mode switching ....................................................................... P. 180, 184
Emergency stop of the engine .............................................................................. P. 367
When the engine will not start .............................................................................. P. 405
Warning lights
✽/warning messages✽......................................................... P. 379, 387
b Shift lever .............................................................................................. P. 189, 194
Changing the shift position .......................................................................... P. 189, 194
Precautions against towing ................................................................................... P. 372
When the shift lever does not move
✽.................................................................. P. 191
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372
RAIZE_OM_General_BZ358E
7-2. Steps to take in an emergency
If your vehicle needs to be towed
If towing is necessary, we recomm end having your vehicle towed by
your Toyota dealer or commercial towing service, using a wheel-lift
type truck or flatbed truck.
Use a safety chain system for all towing, and abide by all state/pro-
vincial and local laws.
Situations when it is necessary to contact dealers before towing
The following may indicate a problem with your transmission.
Contact your Toyota dealer or commercial towing service before towing.
⚫The engine is running but the vehicle does not move.
⚫The vehicle makes an abnormal sound.
Towing with a wheel-lift type truck
▶From the front
Release the parking brake.▶From the rear
Use a towing dolly under the front
wheels.
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3737-2. Steps to take in an emergency
RAIZE_OM_General_BZ358E
When trouble arises
7
WARNING
Observe the following precautions. Failure to do so may result in death or seri-
ous injury.
⬛When towing the vehicle
Be sure to transport the vehicle with
the front wheels raised or with all four
wheels raised off the ground. If the
vehicle is towed with the front wheels
contacting the ground, the drivetrain
and related parts may be damaged.
NOTICE
⬛To prevent damage to the vehicle wh en towing using a wheel-lift type
truck
⚫Vehicles without key-free system: Do not tow the vehicle from the rear when
the engine switch is “OFF” or the key is removed. The steering lock mecha-
nism is not strong enough to hold the front wheels straight.
⚫Vehicles with key-free system: Do not to w the vehicle from the rear when the
engine switch is “OFF”. Th e steering lock mechanism is not strong enough to
hold the front wheels straight.
⚫When raising the vehicle, ensure adequate ground clearance for towing at
the opposite end of the raised vehicle.
Without adequate clearance, the ve hicle could be damaged while being
towed.
⬛Towing with a sling-type truck
Do not tow with a sling-type truck to
prevent body damage.
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3747-2. Steps to take in an emergency
RAIZE_OM_General_BZ358E
Using a flatbed truck
If your vehicle is transported by a
flatbed truck, it should be tied down
at the locations shown in the illustra-
tion.
After transportation, restore the lid
attached to the rear side.
If you use chains or cables to tie
down your vehicle, the angles
shaded in black must be 45°.
NOTICE
⬛Using a flatbed truck
Do not overly tighten the tie downs or the vehicle may be damaged.
Emergency towing
If a tow truck is not available in an emergency, your vehicle may be tempo-
rarily towed using cables or chains secured to the emergency towing eye-
lets. This should only be attempted on hard surfaced roads for at most 80
km (50 miles) at under 30 km/h (18 mph).
A driver must be in the vehicle to steer and operate the brakes.
The vehicle’s wheels, drive train, ax les, steering and brakes must be in
good condition.
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3757-2. Steps to take in an emergency
RAIZE_OM_General_BZ358E
When trouble arises
7
Emergency towing procedure
To have your vehicle towed by another vehicle, the towing eyelet must be
installed to your vehicle. Install the towing eyelet using the following procedure.
aTake out the wheel nut wrench and towing eyelet (➞ P. 397)
b Remove the eyelet cover using a
flathead screwdriver.
To protect the bodywork, place a rag
between the screwdriver and the vehi-
cle body as shown in the illustration.
cInsert the towing eyelet into the
hole and tighten partially by
hand.
d Tighten down the towing eyelet
securely using a wheel nut
wrench or hard metal bar.
e Securely attach cables or ch ains to the towing eyelet.
Take care not to damage the vehicle body.
fEnter the vehicle being towed and start the engine.
If the engine does not start, turn the engine switch to “ON”.
gShift the shift lever to N and release the parking brake.
When the shift lever cannot be shif ted (continuously variable transmis-
sion): ➞P. 191
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3767-2. Steps to take in an emergency
RAIZE_OM_General_BZ358E
⬛While towing
If the engine is not running, the power assist for the brakes and steering will
not function, making steering and braking more difficult.
⬛Wheel nut wrench
The wheel nut wrench is stored at the bottom of the front left seat. ( ➞P. 397)
⬛After towing
Remove the towing eyelet and secu rely attach the cover in place.
WARNING
Observe the following precautions. Failure to do so may result in death or seri-
ous injury.
⬛While towing
⚫When towing using cables or chains, avoid sudden starts, etc. which place
excessive stress on the towing eyelets, cables or chains. The towing eyelets,
cables or chains may become damaged, broken debris may hit people, and
cause serious damage.
⚫Do not turn the engine switch “OFF”.
There is a possibility that the steerin g wheel is locked and cannot be oper-
ated.
⬛Installing towing eyelets to the vehicle
Make sure that towing eyelets are instal led securely. If not securely installed,
towing eyelets may come loose during towing.
NOTICE
⬛To prevent damage to the vehicle during emergency towing
Do not secure cables or chains to the suspension components.
⬛When the engine switch malfunctions (vehicles with key-free system)
Since the steering wheel cannot be unloc ked, towing by rope is not possible.
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3977-2. Steps to take in an emergency
RAIZE_OM_General_BZ358E
When trouble arises
7
Tools and jack position
aTool bag*
b Jack
c Spare tire
*Jack handle, wheel nut wrench, and towing eyelet
WARNING
⬛Using the jack
Observe the following precautions.
Improper use of the jack may cause the vehicle to suddenly fall off the jack,
leading to death or serious injury.
⚫Do not use the jack for any purpose ot her than replacing tires or installing
and removing tire chains
⚫The jack provided can be used only for this vehicle. Do not use it on other
vehicles, and do not use other jacks for replacing tires on this vehicle
⚫The jack should be properly hooked to the jack setting position (between 2
notches)
⚫Do not put any part of your body unde r the vehicle while it is supported by
the jack
1
3
2
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