5488-1. Essential information
If the door can be opened,
open the door and exit the
vehicle.
If the door cannot be opened,
open the window using the
power window switch and
ensure an escape route.
If the window can be opened,
exit the vehicle through the
window.
If the door and window cannot
be opened due to the rising
water, remain calm, wait until
the water level inside the
vehicle rises to the point that
the water pressure inside of
the vehicle equals the water
pressure outside of the vehi-
cle and then open the door
after waiting for the rising
water to enter the vehicle, and
exit the vehicle. When the outside water level exceeds
half the height of the door, the
door cannot be opened from
the inside due to water pres-
sure.
■Water level exceeds the floor
When the water level exceeds the
floor and time has passed, the elec-
trical equipment will get damaged,
the power windows will not operate,
the engine and motor stop, and the
vehicle may not be able to get mov-
ing.
■Using an emergency escape
hammer*1
Laminated glass*2 is used in the
windshield and the windows on this
vehicle.
Laminated glass cannot be shat-
tered with an emergency hammer
*1.
*1: Contact your Toyota dealer or
aftermarket accessory manufac-
turer for further information about
an emergency hammer.
*2: If equipped
■How to distinguish laminated
glass
When looking from the cross-sec-
tional view point, laminated glass is
two sheets of glass pasted together.
Laminated glass
Tempered glass
If the vehicle is sub-
merged or water on
the road is rising
This vehicle is not designed
to be able to drive on roads
that are deeply flooded with
water. Do not drive on roads
where the roads may be
submerged or the water
may be rising. It is danger-
ous to remain in the vehicle,
if it is anticipated that the
vehicle will be flooded or
set adrift. Remain calm and
follow the following.
A
B
5548-2. Steps to take in an emergency
Fluid leaks under the vehicle
(Water dripping from the air
conditioning after use is nor-
mal.)
Flat-looking tires or uneven
tire wear
High coolant temperature
warning light flashes or
comes on
Changes in exhaust sound
Excessive tire squeal when
cornering
Strange noises related to the
suspension system
Pinging or other noises
related to the hybrid system
Engine missing, stumbling or
running roughly
Appreciable loss of power
Vehicle pulls heavily to one side when braking
Vehicle pulls heavily to one
side when driving on a level
road
Loss of brake effectiveness,
spongy feeling, pedal almost
touches the floor
If you think something
is wrong
If you notice any of the fol-
lowing symptoms, your
vehicle probably needs
adjustment or repair. Con-
tact your Toyota dealer as
soon as possible.
Visible symptoms
Audible symptoms
Operational symptoms
5568-2. Steps to take in an emergency
■High coolant temperature warning light (warning buzzer)
■Low engine oil pressure warning light* (warning buzzer)
*: This light illuminates on the multi-information display with a message.
■Hybrid system overheat warning light* (warning buzzer)
*: This light illuminates on the multi- information display with a message.
■Malfunction indicator lamp
Warning lightDetails/Actions
Indicates that the engine is overheating
Immediately stop the vehicle in a safe
place.
Handling method ( P.594)
Warning lightDetails/Actions
Indicates that the engine oil pressure is too low
Immediately stop the vehicle in a safe
place and contact your Toyota dealer.
( P.506)
Warning lightDetails/Actions
Indicates that the hybrid system has overheated
Stop the vehicle in a safe place. Handling
method ( P.595)
Warning lightDetails/Actions
(U.S.A.)
(Canada)
Indicates a malfunction in:
The hybrid system;
The electronic engine control system;
The electronic throttle control system; or
The emission control system (if equipped)
Have the vehicle inspected by your Toyota
dealer immediately.
5688-2. Steps to take in an emergency
To prevent the shift lever from being
operated incorrectly or the vehicle
from moving unexpectedly, a mes-
sage that requires shifting the shift
position may be displayed on the
multi-information display.
In that case, follow the instruction of
the message and shift the shift posi-
tion.
●If a message or image about an
open/close state of a part or
replenishment of a consumable is
shown
Confirm the part indicated by the
multi-information di splay or a warn-
ing light, and then perform the cop-
ing method such as closing the
open door or replenishing a con-
sumable.
■If a message that indicates the
need for visiting your Toyota
dealer is displayed
The system or part shown on the
multi-information di splay is malfunc-
tioning. Have the vehicle inspected
by your Toyota dealer immediately.
■If a message that indicates the
need for referring to Owner’s
Manual is displayed
●If “Engine Coolant Temp High” is
shown, follow the instructions,
accordingly. ( P.594)
●If the following messages are
shown, there may be a malfunc-
tion. Immediately have the vehi-
cle inspected by your Toyota
dealer.
• “Plug-in Charging System Mal-
function”
• “Hybrid System Malfunction”
• “Check Engine”
• “Traction battery system malfunc- tion”
• “Accelerator System Malfunction”
• “Smart Key System malfunction”
• “Shift System Malfunction Apply Parking Brake Se curely When
Parking See Owner’s Manual” • “P Switch Malfunction Apply Park-
ing Brake Securely When Parking
See Owner’s Manual”
• “Shift System Unavailable Apply Parking Brake Securely When
Parking See Owner’s Manual”
• “Shift System Malfunction See Owner’s Manual”
• “Shift System Malfunction Stop in
a Safe Place See Owner’s Man-
ual”
• “Battery Low Shifting Unavailable
See Owner’s Manual”
●If the following messages are
shown, there may be a malfunc-
tion. Immediately stop the vehicle
in a safe place and contact your
Toyota dealer. Continuing to drive
the vehicle may be dangerous.
• “Oil pressure low”
• “Braking Power Low”
●If any of the following messages
are shown on the multi-informa-
tion display, the vehicle may have
run out of fuel. Stop the vehicle in
a safe place and, if the fuel level is
low, refuel the vehicle.
• “Hybrid system stopped”
• “Engine stopped No Fuel”
●If “12-Volt Battery Charging Sys-
tem Malfunction Stop in a Safe
Place See Owner’s Manual” is
shown
Indicates a malfunction in the vehi-
cle’s charging system. Pull over and
stop the vehicle as soon as it is safe
to do so.
While the message is displayed, the
functions of the air conditioning, etc.
may be partially lim ited in order to
reduce the power consumption of
the 12-volt battery.
■If “Traction battery needs to be
protected. Refrain from the use
of N position.” is shown
This message may be displayed
when the shift position is in N.
As the hybrid battery (traction bat-
tery) can not be charged when the
5728-2. Steps to take in an emergency
●LDA (Lane Departure Alert)
●LTA (Lane Tracing Assist)
● LCA (Lane Change Assist) (if
equipped)
●AHB (Automatic High Beam)
●Dynamic radar cruise control
●PDA (Proactive Driving Assist)
Follow the following correction
methods.
• Check if there is any foreign mat- ter attached to the radar sensor or
radar sensor cover and clean
them if necessary ( P.286)
• The radar sensor may be mis-
aligned and will be adjusted auto-
matically while driving. Continue
driving for a while.
■If “Unavailable Activation Con-
dition not Satisfied See Owner’s
Manual” is displayed
The LCA function cannot be
used as the operating conditions
have not been met.
Operate the turn signal lever again
after all of the op erating conditions
are met.
■If “Cruise Control Unavailable
See Owner’s Manual” is dis-
played
Indicates one of the following sys-
tems is disabled.
●Dynamic radar cruise control
●Cruise control
A message is displayed when the
driving assist switch is pushed
repeatedly.
Press the driving assist switch
quickly and firmly.
■If “Driver Monitor Out of Tem-
perature Range Wait until Nor-
mal Temperature” is displayed
Indicates one of the following sys-
tems is disabled.
●Driver monitor (if equipped)
●Traffic Jam Assist (if equipped)
The temperature of the driver moni-
tor camera is outside of the operat-
ing range. Wait for the temperature
to become appropriate.
■If “Driver Monitor Unavailable
See Owner’s Manual” is dis-
played
The lens of the driver monitor cam-
era may be dirty.
When there is dirt on the camera
lens, clean it with a dry, soft cloth so
as to not damage it.
■If “Engine Oil Level Low Add or
Replace” is displayed
The engine oil level may be low.
Check the level of the engine oil,
and add engine oil if necessary.
( P.506) This message may be
displayed if the vehicle is stopped
on a slope. Move the vehicle to a
level surface and check if the mes-
sage disappears.
■If “Maintenance Required
Soon” is shown
Indicates that all maintenance
according to the driven distance on
the maintenance schedule
* should
be performed soon.
Comes on approximately 4500
miles (7200 km) after the message
has been reset.
If necessary, perform maintenance.
Please reset the message after the
maintenance is performed.
( P.495)
*: Refer to the separate “Scheduled
Maintenance Guide” or “Owner’
Manual Supplement” for the main-
tenance interval applicable to your
vehicle.
■If “Maintenance Required Visit
Your Dealer” is shown
Indicates that all maintenance is
required to correspond to the driven
5738-2. Steps to take in an emergency
8
When trouble arises
distance on the maintenance sched-
ule*.
Comes on approximately 5000
miles (8000 km) after the message
has been reset. (The indicator will
not work properly unless the mes-
sage has been reset.)
Perform the necessary mainte-
nance. Please reset the message
after the maintenance is performed.
( P.495)
*: Refer to the separate “Scheduled
Maintenance Guide” or “Owner’
Manual Supplement” for the main-
tenance interval applicable to your
vehicle.
■If “Engine Maintenance
Required Visit Your Dealer” is
shown
The engine or an engine component
is malfunctioning. Have the vehicle
inspected by your Toyota dealer
immediately.
■If “Oil Maintenance Required
Soon” is displayed
Indicates that the engine oil should
be scheduled to be changed.
Check the engine oil and change it if
necessary.
After changing the engine oil, make
sure to reset the message.
( P.506)
■If “Oil Maintenance Required
Visit Your Dealer” is displayed
Indicates that the engine oil should
be changed.
Check and change the engine oil,
and oil filter by your Toyota dealer.
After changing the engine oil, make
sure to reset the message.
( P.506)
■If “Accelerator and Brake Ped-
als Pressed Simultaneously” is
shown
The accelerator and brake pedals
are being depressed simultane-
ously. ( P.240) Release the accelerator pedal and
depress the brake pedal.
■Warning buzzer
P.563
WARNING
■If a warning light comes on or
a warning buzzer sounds
when a warning message is
shown on the multi-informa-
tion display
P.564
NOTICE
■If “Maintenance Required For
Traction Battery At Your
Dealer” is shown
The hybrid battery (traction bat-
tery) is scheduled to be inspected
or replaced. Have the vehicle
inspected by your Toyota dealer
immediately.
●Continuing to drive the vehicle
without having the hybrid bat-
tery (traction battery) inspected
will cause the hybrid system not
to start.
●If the hybrid system does not
start, contact your Toyota
dealer immediately.
5908-2. Steps to take in an emergency
point.
Exclusive jump starting terminal (your vehicle)
Positive (+) battery terminal (second vehicle)
Negative (-) battery terminal (second vehicle)
Metallic point shown in the illustration
4 Start the engine of the sec-
ond vehicle. Increase the
engine speed slightly and
maintain at that level for
approximately 5 minutes to
recharge the 12-volt battery
of your vehicle.
5 Maintain the engine speed of
the second vehicle and start
the hybrid system of your
vehicle by turning the power
switch to ON.
6 Make sure the “READY” indi-
cator comes on. If the indica-
tor light does not come on,
contact your Toyota dealer.
7 Once the hybrid system has
started, remove the jumper
cables in the exact reverse order from which they were
connected.
8 Close the exclusive jump
starting terminal cover, and
reinstall the fuse box cover to
its original position.
Once the hybrid system starts,
have the vehicle inspected at
your Toyota dealer as soon as
possible.
■Starting the hybrid system
when the 12-volt battery is dis-
charged
The hybrid system cannot be
started by push-starting.
■To prevent 12-volt battery dis-
charge
●Turn off the headlights and the
audio system while the hybrid sys-
tem is off.
●Turn off any unnecessary electri-
A
B
C
D
5948-2. Steps to take in an emergency
■If the high coolant tempera-
ture warning light comes on
or flashes or “Engine Cool-
ant Temp High Stop in a
Safe Place See Owner’s
Manual” is shown on the
multi-information display
1 Stop the vehicle in a safe
place and turn off the air con-
ditioning system, and then
stop the hybrid system.
2 If you see steam:
Carefully lift the hood after the steam subsides.
If you do not see steam:
Carefully lift the hood.
3 After the hybrid system has
cooled down sufficiently,
inspect the hoses and radia-
tor core (radiator) for any
leaks.
Radiator
Cooling fans
If a large amount of coolant leaks,
immediately contact your Toyota
dealer.
4The coolant level is satisfac-
tory if it is between the “MAX”
and “MIN” lines on the reser-
voir.
Reservoir
“MAX” line
“MIN” line
If your vehicle over-
heats
The following may indicate
that your vehicle is over-
heating.
The high coolant tempera-
ture warning light ( P.556)
comes on or flashes, or a
loss of hybrid system power
is experienced. (For exam-
ple, the vehicle speed does
not increase.)
“Engine Coolant Temp High
Stop in a Safe Place See
Owner’s Manual” or “Hybrid
System Overheated Output
Power Reduced” is shown
on the multi-information dis-
play.
Steam comes out from
under the hood.
Correction procedures
A
B
A
B
C