2023 TOYOTA PRIUS PRIME service

681-3. Emergency assistance
■Enhanced Roadside Assis-
tance
Enhanced Roadside Assistance
adds GPS data to the already
included warranty-based Toyota
roadside service.
Subscribers can press the
“SOS” button to reach a Safety
Connect response-center agent,
who can help with a wide range
of needs, such as: towing, flat
tire, fuel delivery, etc. For a
description of the Enhanced
Roadside Assistance services
and their limitations, please see
the Safety Connect Terms and
Conditions, which are available
at Toyota.com in the United
States, Toyotapr.com in Puerto
Rico and Toyota.ca in Canada.
Important! Read this informa-
tion before using Safety Con-
nect.
■Exposure to radio fre-
quency signals
The Safety Connect system
installed in your vehicle is a low-
power radio transmitter and
receiver. It receives and also
sends out radio frequency (RF)
signals.
In August 1996, the Federal
Communications Commission
(FCC) adopted RF exposure
guidelines with safety levels for mobile wireless phones. Those
guidelines are consistent with
the safety standards previously
set by the following U.S. and
international standards bodies.

ANSI (American National
Standards Institute) C95.1
[1992]
 NCRP (National Council on
Radiation Protection and
Measurement) Report 86
[1986]
 ICNIRP (International Com-
mission on Non-Ionizing Radi-
ation Protection) [1996]
Those standards were based on
comprehensive and periodic
evaluations of the relevant sci-
entific literature. Over 120 scien-
tists, engineers, and physicians
from universities, and govern-
ment health agencies and
industries reviewed the avail-
able body of research to
develop the ANSI Standard
(C95.1).
The design of Safety Connect
complies with the FCC guide-
lines in addition to those stan-
dards.
■Free/Open Source Soft-
ware Information
This product contains
Free/Open Source Software
(FOSS). The license information
and/or the source code of such
FOSS can be found at the fol-
lowing URL.
Safety information for
Safety Connect

832-1. Plug-in hybrid system
2
Plug-in hybrid system
The illustration is an example for explanation and may differ from the actual
item.
Caution label
High voltage cables (orange)
AC charging inlet
Onboard traction battery charger
Service plug
Hybrid battery (traction battery)
Electric motor (traction motor)
Power control unit and DC/DC converter
Air conditioning compressor
Plug-in hybrid system precautions
Take care when handling the hybrid system, as it contains a
high voltage system (about 650V at maximum) as well as
parts that become extremely hot when the hybrid system is
operating. Obey the caution labels attached to the vehicle.
System components
A
B
C
D
E
F
G
H
I

842-1. Plug-in hybrid system
■Running out of fuel
When the vehicle has run out of fuel
and the hybrid system cannot be
started, refuel th e vehicle with at
least enough gasoline to make the
low fuel level warning light ( P.562)
go off. If there is only a small
amount of fuel, the hybrid system
may not be able to start. (The stan-
dard amount of fuel is about 2.1 gal.
[8.0 L, 1.8 Imp.gal.], when the vehi-
cle is on a level surface. This value
may vary when the vehicle is on a
slope. Add extra fuel when the vehi-
cle is inclined.)
■Electromagnetic waves
●High voltage parts and cables on
the Plug-in Hybrid Electric Vehi-
cles incorporate electromagnetic
shielding, and therefore emit
approximately the same amount
of electromagnetic waves as con-
ventional gasoline powered vehi-
cles or home electronic
appliances.
●Your vehicle may cause sound
interference in some third party-
produced radio parts.
■Effect of magnetic forces
If objects that generate strong mag-
netic forces, such as large speak-
ers, are placed inside the luggage
compartment or installed nearby,
the generated magnetic forces may
negatively affect the hybrid system.
■Hybrid battery (traction battery)
(lithium-ion battery)
The hybrid battery (traction battery)
has a limited service life.
The hybrid battery (traction battery)
capacity (the ability to hold a
charge) reduces with time and use
in the same way as other recharge-
able batteries. The extent at which
capacity reduces changes drasti-
cally depending on the environment
(ambient temperature, etc.) and
usage conditions, such as how the
vehicle is driven and how the hybrid battery (traction battery) is charged.
This is a natural characteristic of
lithium-ion batteries, and is not a
malfunction. Also, even though the
EV driving range becomes shorter
when the hybrid battery (traction
battery) capacity reduces, vehicle
performance does not significantly
become worse.
In order to reduce the possibility of
the capacity reducing, follow the
directions listed on P.113, “Capacity
reduction of the hybrid battery (trac-
tion battery)”.
■Starting the hybrid system in an
extremely cold environment
When the hybrid battery (traction
battery) is extremely cold (below
approximately -22°F [-30°C]) under
the influence of the outside tem-
perature, it may not be possible to
start the hybrid system. In this case,
try to start the hybrid system again
after the temperature of the hybrid
battery increases due to the outside
temperature increase etc.
WARNING
■High voltage precautions
The vehicle has high voltage DC
and AC systems as well as a 12-
volt system. DC and AC high volt-
age is very dangerous and can
cause severe burns and electric
shock that may result in death or
serious injury.
●Never touch, disassemble,
remove or replace the high volt-
age parts, cables or their con-
nectors.
●The hybrid system will become
hot after starting as the system
uses high voltage. Be careful of
both the high voltage and the
high temperature, and always
obey the caution labels
attached to the vehicle.

852-1. Plug-in hybrid system
2
Plug-in hybrid system
WARNING
●Never try to open the service
plug access hole located in the
luggage compartment. The ser-
vice plug is used only when the
vehicle is serviced and is sub-
ject to high voltage.
■Road accident cautions
Observe the following precautions
to reduce the risk of death or seri-
ous injury:
●Stop the vehicle in a safe place
to prevent subsequent acci-
dents. While depressing the
brake pedal, apply the parking
brake and shift the shift position
to P to stop the Plug-in hybrid
system. Then, slowly release
the brake pedal.
●Do not touch the high voltage
parts, cables and connectors.
●If electric wires are exposed
inside or outside your vehicle,
an electric shock may occur.
Never touch exposed electric
wires.
●Do not touch the battery if liquid
is leaking from or adhering to it.
If electrolyte (carbonic-based
organic electrolyte) from the
hybrid battery (traction battery)
comes into contact with the
eyes or skin, it could cause
blindness or skin wounds. In the
unlikely event that it comes into
contact with the eyes or skin,
wash it off immediately with a
large amount of water, and seek
immediate medical attention.
●If electrolyte is leaking from the
hybrid battery (traction battery),
do not approach the vehicle.
Even in the unlikely event that
the hybrid battery (traction bat-
tery) is damaged, the internal
construction of the battery will
prevent a large amount of elec-
trolyte from leaking out. How-
ever, any electrolyte that does
leak out will give off a vapor.
This vapor is an irritant to skin
and eyes and could cause acute
poisoning if inhaled.
●Do not bring burning or high-
temperature items close to the
electrolyte. The electrolyte may
ignite and cause a fire.
●If a fire occurs in the Plug-in
Hybrid Electric Vehicle, leave
the vehicle as soon as possible.
Never use a fire extinguisher
that is not meant for electric
fires. Using even a small
amount of water may be dan-
gerous.
●If your vehicle needs to be
towed, do so with front wheels
raised. If the wheels connected
to the electric motor (traction
motor) are on the ground when
towing, the motor may continue
to generate electricity. This may
cause a fire. ( P.550)
●Carefully inspect the ground
under the vehicle. If you find
that liquid has leaked onto the
ground, the fuel system may
have been damaged. Leave the
vehicle as soon as possible.
■Hybrid battery (traction bat-
tery)
●Your vehicle contains a sealed
lithium-ion battery.

862-1. Plug-in hybrid system
WARNING
●Never resell, hand over or mod-
ify the hybrid battery. To prevent
accidents, hybrid batteries that
have been removed from a dis-
posed vehicle are collected
through Toyota dealer. Do not
dispose of the battery yourself.
Unless the battery is properly
collected, the following may
occur, resulting in death or seri-
ous injury:
• The hybrid battery may be ille- gally disposed of or dumped,
and it is hazardous to the envi-
ronment or someone may touch
a high voltage part, resulting in
an electric shock.
• The hybrid battery is intended to be used exclusively with your
Hybrid Electric Vehicle. If the
hybrid battery is used outside of
your vehicle or modified in any
way, accidents such as electric
shock, heat generation, smoke
generation, an explosion and
electrolyte leakage may occur.
When reselling or handing over
your vehicle, the possibility of
an accident is extremely high
because the person receiving
the vehicle may not be aware of
these dangers.
●If your vehicle is disposed of
without the hybrid battery hav-
ing been removed, there is a
danger of serious electric shock
if high voltage parts, cables and
their connectors are touched. In
the event that your vehicle must
be disposed of, the hybrid bat-
tery must be disposed of by
your Toyota dealer or a qualified
service shop. If the hybrid bat-
tery is not disposed of properly,
it may cause electric shock that
can result in death or serious
injury.
■Caution while driving
If the vehicle under floor area
receives strong shock or impact
while driving, stop the vehicle in a
safe area and check around the
bottom of the vehicle. If there is
damage to the hybrid battery
(traction battery) or liquid leakage,
it may lead to a vehicle fire, etc.
Do not touch the vehicle and
immediately contact your Toyota
dealer.
Even if no damage can be seen
under the floor, the hybrid battery
(traction battery) may be dam-
aged. If the vehicle under floor
area receives strong shock or
impact, have the hybrid battery
(traction battery) inspected by
your Toyota dealer.
■Modifications
Do not modify the vehicle to make
the height lower.
It is easier for the hybrid battery
(traction battery) in the under floor
area to come in contact with the
ground when the vehicle is low-
ered. If the hybrid battery (traction
battery) is damaged, a vehicle fire
may occur which could lead to
death or serious injury.
NOTICE
■Notice about fuel
●For Plug-in Hybrid Electric Vehi-
cles, fuel may remain in the tank
for a long time and undergo
changes in quality depending
on the how the vehicle is used.
Refuel at least 5.3 gal. (20 L,
4.4 Imp.gal.) of fuel every 12
months (refuel a total of at least
5.3 gal. [20 L, 4.4 Imp.gal.] over
a 12-month period), as this may
affect components of the fuel
system or the gasoline engine.

1252-2. Charging
2
Plug-in hybrid system
time*
*
: For details regarding setting clock, refer to “MULTIMEDIA OWNER’S
MANUAL”.
●The calendar is set to the correct
date ( P.166)
●Check that the power switch is
turned off
●After registering the charging
schedule, connect the AC
charging connector
The charging start time is deter-
mined based on the charging
schedule at the time that the AC
charging connector was connected.
●Connect the AC charging connec-
tor before the start time
When the charging mode is set to
“Start” or “Start at set time”, if you
connect the AC charging connector
after the set start time, the next
charging schedule will be refer-
enced.
When the charging mode is set to
“Start-Stop” or “Start and stop at set
times”, if you connect the AC
charging connector after the start
time, charging will start immediately
and charging will be performed until
the stop time.
●After connecting the AC charging
connector, check that the
charging indicator of the charging
port flashes ( P.96)
●Do not use an outlet that has a
power cut off function (including a
charging schedule function)
Use an outlet that constantly sup-
plies electricity. For outlets where
the power is cut off due to a
charging schedule function, etc.,
charging may not be carried out
according to plan if the power is cut
off during the set time.
■When the AC charging connec-
tor remains connected to the
vehicle
●When the charging mode is set to
“Start” or “Start at set time”, even
if multiple consecutive charging
schedules are registered, the next
charge will not be carried out
according to the charging sched-
ule until the AC charging connec-
tor is removed and reconnected
after charging completes. Also,
when the hybrid battery (traction
battery) is fully charged, charging
according to the charging sched-
ule will not be carried out.
●If the charging stop time is
reached before the hybrid battery
(traction battery) is fully charged
and the charging mode is set to
“Start-Stop” or “Start and stop at
set times”, the nearest charging
schedule after the stop time is
updated as the next charging
schedule, and charging is
repeated until the battery is fully
charged.
■Smartphone-linked operation (if
equipped)
After applying to Toyota Apps, it is
possible to use the smartphone
application to change charging
schedule settings.
For details about Toyota Apps, refer
to http://www.toyota.com/
connectedservices in the United
States and
http://www.toyota.ca/connected
in
Canada.
■When charging schedules are
ignored
When the following operations are
performed while the charging
schedule is on standby, charging
schedule is temporarily canceled
and charging is started.
●When turning “My Room Mode”
on ( P.134)
●When turning “Charge Now” on
( P.128, 132)

1422-2. Charging
*: For details regarding setting clock, refer to “MULTIMEDIA OWNER’S
MANUAL”.
■Cannot change charging schedule from smartphone applica-
tion (if equipped)
*
*: In order to use the smartphone application, it is necessary to apply to Toyota Apps. For details about Toyota Apps, refer to
http://www.toyota.com/connectedservices
in the United States and
http://www.toyota.ca/connected
in Canada.
■Charging starts, even though charging schedule is registered
AC charging connector is not con-
nected to vehicleBefore using the charging schedule,
connect the AC charging connector.
AC charging connector was con-
nected after set time
Connect the AC charging connector
before the time set in “Start” or “Start
at set time”.
When the charging mode is set to
“Start-Stop” or “Start and stop at set
times”, the hybrid battery (traction
battery) will charge even if the start
time has passed, if the AC charging
connector is connected before the
stop time.
Likely causeCorrection procedure
Smartphone is outside its coverage
area
Check the signal strength. If the
smartphone is outside its coverage
area, move to a place with a better
signal.
Likely causeCorrection procedure
“Charge Now” is set to on
When charging according to the
charging schedule, set “Charge
Now” to off. ( P.128, 132)
Charging schedule is set to offCheck that charging schedule is not
set to off. ( P.127, 132)
Likely causeCorrection procedure

1844-1. Key information
Be sure to carry the electronic
key of the vehicle if traveling
to a location with unreliable
communications.
 If the smartphone battery is
depleted, the smartphone
cannot be used as Digital
Key. If the battery level is low,
be sure to charge the smart-
phone prior to going out.
 The Digital Key system is
related to the smart key sys-
tem. If the smart key system
has been deactivated in the
vehicle customization setting,
the Digital Key will also be
disabled.
 Depending on the radio wave
environment, the Digital Key
may not be able to be used.
( P.205)
 When transferring vehicle
ownership, make sure to
delete the Digital Keys.
 If the vehicle is not operated
for 14 days or more, the Digi-
tal Key will not connect auto-
matically. Therefore, it may
take some time before the
system operates after a door
handle is touched.
 A part of the services may be
stopped for a certain period of
time due to server mainte-
nance. However, registered
Digital Keys can be used
during the maintenance.
 A smartphone with the Digital Key App enabled will be able
to lock and unlock the doors,
start the hybrid system and
perform any other operations
as same as the electronic key
of the vehicle. Be especially
careful not to lose the smart-
phone or allow it to be stolen.
If the smartphone is lost or
stolen, contact your Toyota
dealer immediately.
 When taking your vehicle to a
Toyota dealer for an inspec-
tion or repairs, make sure to
bring an electronic key.
 With the Digital Key alone, no
vehicle lights will illuminate
when approached to the vehi-
cle. Also, with the Digital Key
alone, some functions, such
as the power back door’s
close & lock (walk-away)
function, etc., cannot be used.