2023 TOYOTA HILUX Owners Manual

1031-3. Emergency assistance
1
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For safety and security
2. INFORMATION ON DATA PROCESSING
2.1.
Any processing of personal data through the
112-based eCall in-vehicle system shall com-
ply with the personal data protection rules pro-
vided for in Directives 95/46/EC and 2002/58/
EC, and in particular, shall be based on the
necessity to protect the vital interests of the
individuals in accordance with Article 7(d) of
Directive 95/46/EC.
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2.2.
Processing of such data is strictly limited to
the purpose of handling the emergency eCall
to the single European emergency number
112.
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2.3. Types of data and its recipients
2.3.1.
The 112-based eCall in-vehicle system may
collect and process only the following data:
Vehicle Identification Number, Vehicle type
(passenger vehicle or light commercial vehi-
cle), Vehicle propulsion storage type (gaso-
line/diesel/CNG/LPG/electric/hydrogen),
Vehicle last three locations and direction of
travel, Log file of the automatic activation of
the system and its timestamp, Any additional
data (if applicable)
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2.3.2.
Recipients of data processed by the 112-
based eCall in-vehicle system are the relevant
public safety answering points designated by
the respective public authorities of the country
on which territory they are located, to first
receive and handle eCalls to the single Euro-
pean emergency number 112. Additional
information (if available):
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1041-3. Emergency assistance
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2.4. Arrangements for data processing
2.4.1.
The 112-based eCall in-vehicle system is
designed in such a way as to ensure that the
data contained in the system memory is not
available outside the system before an eCall
is triggered. Additional remarks (if any):
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2.4.2.
The 112-based eCall in-vehicle system is
designed in such a way as to ensure that it is
not traceable and not subject to any constant
tracking in its normal operation status. Addi-
tional remarks (if any):
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2.4.3.
The 112-based eCall in-vehicle system is
designed in such a way as to ensure that data
in the system internal memory is automatically
and continuously removed.
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2.4.3.1.
The vehicle location data is constantly over-
written in the internal memory of the system
so as always to keep maximum of the last
three up-to-date locations of the vehicle nec-
essary for the normal functioning of the sys-
tem.
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2.4.3.2.
The log of activity data in the 112-based eCall
in-vehicle system is kept for no longer than
necessary for attaining the purpose of han-
dling the emergency eCall and in any case not
beyond 13 hours from the moment an emer-
gency eCall was initiated.
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Implementing Regulation Annex1 PART3 User InformationConformity

1051-3. Emergency assistance
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HILUX_OM_OM0K789E_(EE)
For safety and security
2.5. Modalities for exercising data subject’s rights
2.5.1.
The data subject (the vehicle’s owner) has a
right of access to data and as appropriate to
request the rectification, erasure or blocking
of data, concerning him or her, the processing
of which does not comply with the provisions
of Directive 95/46/EC. Any third parties to
whom the data have been disclosed have to
be notified of such rectification, erasure or
blocking carried out in compliance with this
Directive, unless it proves impossible or
involves a disproportionate effort.
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2.5.2.
The data subject has a right to complain to the
competent data protection authority if he or
she considers that his or her rights have been
infringed as a result of the processing of his or
her personal data.
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2.5.3.
Contact service responsible for handling
access requests (if any):
P. 107
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1061-3. Emergency assistance
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3. INFORMATION ON THIRD PARTY SERVICES AND OTHER ADDED
VALUE SERVICES (IF FITTED)
3.1. Description of the operation and the function-
alities of the TPS system/added value service  P. 101
3.2.
Any processing of personal data through the
TPS system/other added value service shall
comply with the personal data protection
rules provided for in Directives 95/46/EC and
2002/58/EC.
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3.2.1.
Legal basis for the use of TPS system and/or
added value services and for processing data
through them
The Euro-
pean Union
General
Data Pro-
tection Reg-
ulation
3.3.
The TPS system and/or other added value
services shall process personal data only on
the base of the explicit consent of the data
subject (the vehicle’s owner or owners).
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3.4.
Modalities for data processing through TPS
system and/or other added value services,
including any necessary additional informa-
tion regarding traceability, tracking and pro-
cessing of personal data
 P. 101
3.5.
The owner of a vehicle equipped with a TPS
eCall system and/or other added value ser-
vice in addition to the 112-based eCall in-vehi-
cle system has the right to choose to use the
112-based eCall in-vehicle system rather than
the TPS eCall system and the other added
value service.
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3.5.1. Contact details for handling TPS eCall system
deactivation requests N/A
Implementing Regulation Annex1 PART3 User InformationConformity

1071-3. Emergency assistance
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HILUX_OM_OM0K789E_(EE)
For safety and security
■Service responsible for handling access requests
CountryContact information
Austria [email protected]
Belgium/Luxembourg [email protected]
Croatia [email protected]
Czech Republic
/Hungary/Slovakia [email protected]
Denmark [email protected] og
Estonia [email protected]
Finland [email protected]
France [email protected]
Germany [email protected]
Great Britain [email protected]
Greece [email protected]
Iceland [email protected]
Ireland [email protected]
Italy [email protected]
Netherlands www.toyota.nl/klantenservice
Norway [email protected]
Poland [email protected]
Portugal [email protected]
Romania [email protected]
Slovenia [email protected]
Spain [email protected] / [email protected].
Sweden [email protected]
Switzerland [email protected]

1081-3. Emergency assistance
HILUX_OM_OM0K789E_(EE)
ERA-GLONASS/EVAK1, 2, 3
Microphone
“SOS” button*
Indicator lights
*: This button is intended for commu-
nication with the ERA-GLONASS/
EVAK system operator.
Other SOS buttons available in
other systems of a motor vehicle do
not relate to the device and are not
intended for communication with
the ERA-GLONASS/EVAK system
operator.
1: If equipped
2: Operates within regions offering emergency notification services. Ask any authorized
Toyota retailer or Toyota authorized repairer, or any reliable repairer for details.
3: The system name differs depending on the country.
The Emergency Call system is a device installed on a vehicle to
determine its location and movement direction (using GLONASS
[Global Navigation Satellite System] and GPS [Global Position-
ing System] signals), and ensure the generation and transmis-
sion of vehicle information (in a nonadjustable form) in case of
traffic accidents or other incidents on motor roads in the coun-
tries offering emergency notification services. In addition, it
ensures two-way voice communication between the vehicle and
an ERA-GLONASS/EVAK system operator through cellular net-
works (GSM).
Automatic Emergency Calls (via Automatic Collision Notifica-
tion) and manual Emergency Calls (by pressing the “SOS” but-
ton) can be made to the ERA-GLONASS/EVAK control center.
This service is mandatory according to the technical regulations
of the Customs Union.
System components
1
2
3

1091-3. Emergency assistance
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HILUX_OM_OM0K789E_(EE)
For safety and security
■Automatic Emergency Calls
If any airbag deploys, the system is designed to automatically call
the ERA-GLONASS/EVAK control center.* The answering operator
receives the vehicle’s location, the time of the incident and the vehi-
cle VIN, and attempts to speak with the vehicle occupants to
assess the situation. If the occupants are unable to communicate,
the operator automatically treats the call as an emergency and con-
tacts the nearest emergency services provider (112 system etc.) to
describe the situation and request that assistance be sent to the
location.
*: In some cases, the call cannot be made. ( P. 111 )
■Manual Emergency Calls
In the event of an emergency, press the “SOS” button to call the
ERA-GLONASS/EVAK control center.* The answering operator will
determine your vehicle’s location, assess the situation, and dis-
patch the necessary assistance required.
If you accidentally press the “SOS” button, tell the operator that you are
not experiencing an emergency.
*: In some cases, the call cannot be made. ( P. 111 )
Emergency Notification Services

1101-3. Emergency assistance
HILUX_OM_OM0K789E_(EE)
When the engine switch is turned to the “ON” position (vehicles with-
out smart entry & start system) or IGNITION ON mode (vehicles with
smart entry & start system), the red indicator light will illuminate for 10
seconds and then the green indicator light will illuminate, indicating
that the system is enabled. The indicator lights indicate the following:
● If the green indicator light illuminates and stays on, the system is
enabled.
● If the green indicator light flashes twice per second, an automatic or
manual Emergency Call is being made.
● If no indicator lights illuminate, the system is not enabled.
● If the red indicator light illuminates at any time other than immedi-
ately after the engine switch is turned to the “ON” position (vehicles
without smart entry & start system) or IGNITION ON mode (vehi-
cles with smart entry & start system), the system may be malfunc-
tioning or the backup battery may be depleted. The backup battery
has lifespan of at least 3 years. Contact any authorized Toyota
retailer or Toyota authorized repairer, or any reliable repairer.
● If the red indicator light blinks for approximately 30 seconds during
an Emergency Call, the call has been disconnected or the cellular
network signal is weak.
A test mode is provided for to check the performance of the Emer-
gency Call system. To test the device, contact any authorized Toyota
retailer or Toyota authorized repairer, or any reliable repairer.
Indicator lights
Device test mode