Page 346 of 436
3467-2. Steps to take in an emergency
Stop the vehicle in a safe 
place on a hard, flat surface.
 Set the parking brake.
 Shift the shift lever to P.
 Stop the engine.
 Turn on the emergency flash-
ers.
If  you have a flat tire 
(vehicles with a spare 
tire)
Your vehicle is equipped 
with a spare tire. The flat tire 
can be replaced with the 
spare tire.
For details about tires: 
P.282
WARNING
■If you have a flat tire
Do not continue driving with a flat 
tire. Driving even a short distance 
with a flat tire can damage the tire 
and the wheel beyond repair, 
which could result in an accident.
Before jacking up the 
vehicle 
     
        
        Page 348 of 436

3487-2. Steps to take in an emergency
1Press the button to raise the 
deck board handle and then 
lift the deck board.
2 Secure the deck board.
When the luggage cover is 
installed
Hook the deck board handle onto 
the underside of the luggage cover 
as shown in the illustration, to 
secure the deck board.
When the luggage cover is 
not installed
Hook the deck board handle onto 
the upper edge of the back door 
opening as shown in the illustration.
3Take out the jack.
For tightening
WARNING
●Do not put any part of your body 
under the vehicle while it is sup-
ported by the jack.
●Do not start the  engine or drive 
the vehicle while  the vehicle is 
supported by the jack.
●Do not raise the vehicle while 
someone is inside.
●When raising the vehicle, do not 
put an object on or under the 
jack.
●Do not raise the vehicle to a 
height greater than that required 
to replace the tire.
●Use a jack stand if it is neces-
sary to get under the vehicle.
●When lowering the vehicle, 
make sure that there is no-one 
near the vehicle. If there are 
people nearby, warn them 
vocally before lowering.
Taking out the jack 
     
        
        Page 353 of 436

3537-2. Steps to take in an emergency
7
When trouble arises
WARNING
■When using the compact 
spare tire
●Remember that the compact 
spare tire provided is specifi-
cally designed for use with your 
vehicle. Do not use your com-
pact spare tire on another vehi-
cle.
●Do not use more than one com-
pact spare tires simultaneously.
●Replace the compact spare tire 
with a standard tire as soon as 
possible.
●Avoid sudden acceleration, 
abrupt steering, sudden brak-
ing and shifting operations that 
cause sudden engine braking.
■When the compact spare tire 
is attached
The vehicle speed may not be 
correctly detecte d, and the follow-
ing systems may not operate cor-
rectly:
• ABS & Brake assist
• VSC
• TRAC
• Automatic High Beam
• Dynamic radar cruise control
• EPS
• PCS (Pre-Collision System)
• LDA (Lane Departure Alert)
• LTA (Lane Tracing Assist)
• BSM (if equipped)
• RCTA (if equipped)
• SEA (if equipped)
• Tire pressure warning system
• Navigation system (if equipped)
■Speed limit when using the 
compact spare tire
Do not drive at speeds in excess 
of 50 mph (80 km /h) when a com-
pact spare tire is installed on the 
vehicle.
The compact spare tire is not 
designed for driving at high 
speeds. Failure to observe this 
precaution may lead to an acci-
dent causing death or serious 
injury.
■After using the tools and jack
Before driving, ma ke sure all the 
tools and jack are securely in 
place in their storage location to 
reduce the possibility of personal 
injury during a collision or sudden 
braking.
NOTICE
■Be careful when driving over 
bumps with the compact 
spare tire installed on the 
vehicle
The vehicle becomes lower when 
driving with the compact spare tire 
compared to when driving with 
standard tires. Be careful when 
driving over uneven road sur-
faces. 
     
        
        Page 354 of 436

3547-2. Steps to take in an emergency
One of the following may be the 
cause of the problem:
There may not be sufficient 
fuel in the vehicle’s tank. 
Refuel the vehicle.
 The engine may be flooded. 
Try to restart the engine again 
following correct starting pro-
cedures. ( P.133)
 There may be a malfunction 
in the engine immobilizer sys-
tem. ( P.64)
One of the following may be the 
cause of the problem:
 The battery may be dis-
charged. ( P.358)
NOTICE
■Driving with tire chains and 
the compact spare tire
Do not fit tire chains to the com-
pact spare tire. Tire chains may 
damage the vehicle body and 
adversely affect driving perfor-
mance.
■When replacing the tires
When removing or fitting the 
wheels, tires or the tire pressure 
warning valve and transmitter, 
contact your Toyota dealer as the 
tire pressure warning valve and 
transmitter may be damaged if not 
handled correctly.
If  the engine will not 
star t
If the engine will not start 
even though correct starting 
procedures are being fol-
lowed ( P.133), consider 
each of the following points:
The engine will not start 
even though the starter 
motor operates normally.
The starter motor turns 
over slowly, the interior 
lights and headlights are 
dim, or the horn does not 
sound or sounds at a low 
volume. 
     
        
        Page 355 of 436

3557-2. Steps to take in an emergency
7
When trouble arises
The battery terminal connec-
tions may be loose or cor-
roded. ( P.279)
The engine starting system may 
be malfunctioning due to an 
electrical problem such as elec-
tronic key battery depletion or a 
blown fuse. However, an interim 
measure is available to start the 
engine. ( P.355)
One of the following may be the 
cause of the problem:
 The battery may be dis-
charged. ( P.358)
 One or both of the battery ter-
minals may be disconnected. 
( P.279)
Contact your Toyot a dealer if the 
problem cannot be repaired, or if 
repair procedures are unknown.
When the engine does not start, 
the following steps can be used 
as an interim measure to start 
the engine if the engine switch is 
functioning normally. Do not use this starting proce-
dure except in case of emer-
gency.
1
Pull the parking brake switch 
to check that the parking 
brake is set. ( P.142)
Parking brake indicator will come 
on.
2 Check that the shift lever is 
set in P.
3 Turn the engine switch to 
ACC
*.
4 Press and hold the engine 
switch for about 15 seconds 
while depressing the brake 
pedal.
Even if the engi ne can be started 
using the above steps, the system 
may be malfunctioning. Have the 
vehicle inspected by your Toyota 
dealer.
*: ACC mode can be enabled/dis- abled on the customize menu. 
( P.386)
The starter motor does 
not turn over
The starter motor does 
not turn over, the interior 
lights and headlights do 
not turn on, or the horn 
does not sound.
Emergency start function 
     
        
        Page 356 of 436

3567-2. Steps to take in an emergency
■When the electronic key does 
not work properly
●Make sure that the smart key sys-
tem has not been deactivated in 
the customization setting. If it is 
off, turn the function on. (Custom-
izable features  P.386)
●Check if battery-saving mode is 
set. If it is set, cancel the function. 
( P.104)
●The electronic key function may 
be suspended. ( P. 9 2 )
Use the mechanical key 
If  you lose your keys
New genuine mechanical 
keys can be made by your 
Toyota dealer using another 
mechanical key and the key 
number stamped on your 
key number plate.
Keep the plate in a safe 
place such as your wallet, 
not in the vehicle.
NOTICE
■When an electronic key is lost
If the electronic key remains lost, 
the risk of vehicle theft increases 
significantly. Visit your Toyota 
dealer immediately with all 
remaining electronic keys that 
were provided wit h your vehicle.
If  the electronic key 
does not operate prop-
erly
If communication between 
the electronic key and vehi-
cle is interrupted ( P.104) 
or the electronic key cannot 
be used because the battery 
is depleted, the smart key 
system and wireless remote 
control cannot be used. In 
such cases, the doors can 
be opened and the engine 
can be started by following 
the procedure below.
NOTICE
■In case of a smart key system 
malfunction or other 
key-related problems
Take your vehicle with all the elec-
tronic keys provided with your 
vehicle to your Toyota dealer.
Locking and unlocking 
the doors 
     
        
        Page 357 of 436

3577-2. Steps to take in an emergency
7
When trouble arises
(P.94) in order to perform the 
following operations:
1 Locks all the doors
2 Unlocks all the doors
Turning the key unlocks the driver’s 
door. Turning the key again unlocks 
the other doors.
■Key linked functions
1 Closes the windo ws (turn and 
hold)
*
2 Opens the windows (turn and 
hold)
*
*
: This setting must be customized  at your Toyota dealer.
1 Ensure that the shift lever is 
in P and depress the brake 
pedal.
2 Touch the electronic key to 
the engine switch.
When the electronic key is 
detected, a buzzer sounds and the 
engine switch will turn to ON.
When the smart key system is 
deactivated in customization set-
ting, the engine switch will turn to 
ACC.
3Firmly depress the brake 
pedal and check that   is 
shown on the multi-informa-
tion display.
WARNING
■When using the mechanical 
key and operating the power 
windows
Operate the power window after 
checking to make sure that there 
is no possibility of any passenger 
having any of their body parts 
caught in the window.
Also, do not allo w children to 
operate the mechanical key. It is 
possible for children and other 
passengers to get caught in the 
power window.
Starting the engine 
     
        
        Page 358 of 436
3587-2. Steps to take in an emergency
4Press the engine switch 
shortly and firmly.
In the event that the engine still 
cannot be started, contact your 
Toyota dealer.
■Stopping the engine
Shift the shift lever to P and press 
the engine switch as you normally 
do when stopping the engine.
■Electronic key battery
As the above proc edure is a tempo-
rary measure, it is recommended 
that the electronic key battery be 
replaced immediate ly when the bat-
tery is depleted. ( P.304)
■Changing engine switch modes
Release the brake pedal and press 
the engine switch in step  3 above.
The engine does not start and 
modes will be cha nged each time 
the switch is pressed. ( P.135)
If  the vehicle batter y 
is discharged
The following procedures 
may be used to start the 
engine if the vehicle’s bat-
tery is discharged.
You can also call your Toy-
ota dealer or a qualified 
repair shop.