5TABLE OF CONTENTS
Owners Manual_USA_M42C01_en
1
2
3
4
5
6
8 7
9
10
7-1. Maintenance and care Cleaning and protecting the vehicle exterior ............ 448
Cleaning and protecting the vehicle interior ............. 451
7-2. Maintenance Maintenance requirements.................................... 455
General maintenance.... 456
Emission inspection and maintenance (I/M) programs.................................... 459
7-3. Do-it-yourself maintenance Do-it-yourself service precau-tions............................. 460
Hood ............................. 462
Positioning a floor jack .. 464
Motor compartment ....... 465
Tires .............................. 472
Replacing the tire .......... 485
Tire inflation pressure.... 491
Wheels ......... .................493
Air conditioning filter ...... 494
Electronic key battery.... 497
Checking and replacing fuses .................................... 499
Headlight aim ................ 501
Light bulbs..................... 5028-1. Essential information
Emergency flashers....... 504
If your vehicle has to be stopped in an emergency.................................... 505
If the vehicle is submerged or water on the road is rising.................................... 506
8-2. Steps to take in an emer- gency
If your vehicle needs to be towed ........................... 507
If you think something is wrong........................... 511
If a warning light turns on or a warning buzzer sounds 513
If a warning message is dis- played .......................... 522
If you have a flat tire ...... 527
If the EV system will not start
.................................... 537
If you lose your keys...... 539
If the electronic key does not operate properly .......... 539
If the 12-volt battery is dis- charged ....................... 541
If your vehicle overheats 545
If the vehicle becomes stuck .................................... 547
7Maintenance and care8When trouble arises
9
Owners Manual_USA_M42C01_en
shared by Toyota please visit
www.toyota.com/privacyvts/
.
If your Toyota has Safety Con-
nect and if you have subscribed
to those services, please refer to
the Safety Connect Telematics
Subscription Service Agreement
for information on data collected
and its usage.
To learn more about the vehi-
cle data collected, used and
shared by Toyota, please visit
www.toyota.com/privacyvts/
.
This vehicle is equipped with an
event data recorder (EDR). The
main purpose of an EDR is to
record, in certain crash or near
crash-like situations, such as an
air bag deployment or hitting a
road obstacle, data that will
assist in understanding how a
vehicle’s systems performed.
The EDR is designed to record
data related to vehicle dynamics
and safety systems for a short
period of time, typically 30 sec-
onds or less.
The EDR in this vehicle is
designed to record such data
as:
• How various systems in your vehicle were operating;
• Whether or not the driver and passenger safety belts were
buckled/fastened;
• How far (if at all) the driver was depressing the accelera-
tor and/or brake pedal; and,
• How fast the vehicle was trav- eling.
These data can help provide a
better understanding of the cir-
cumstances in which crashes
and injuries occur.
NOTE: EDR data are recorded
by your vehicle only if a non-triv-
ial crash situation occurs; no
data are recorded by the EDR
under normal driving conditions
and no personal data (e.g.,
name, gender, age, and crash
location) are recorded. How-
ever, other parties, such as law
enforcement, could combine the
EDR data with the type of per-
sonally identifying data rou-
tinely acquired during a crash
investigation.
To read data recorded by an
EDR, special equipment is
required, and access to the
vehicle or the EDR is needed. In
addition to the vehicle manufac-
turer, other parties, such as law
enforcement, that have the spe-
cial equipment, can read the
information if they have access
to the vehicle or the EDR.
Disclosure of the EDR data
Toyota will not disclose the data
Usage of data collected
through Safety Connect
(U.S.mainland only)
Event data recorder
361-1. For safe use
Owners Manual_USA_M42C01_en
Front passenger occupant classification sensors
SRS warning light
Airbag sensor assembly
Your vehicle is equipped with ADVANCED AIRBAGS designed
based on the US motor vehicle safety standards (FMVSS208). The
airbag sensor assembly (ECU) cont rols airbag deployment based on
information obtained from the sensors etc. shown in the system
components diagram above. This in formation includes crash sever-
ity and occupant information. As the airbags deploy, a chemical
reaction in the inflators quickly fills the airbags with non-toxic gas to
help restrain the motion of the occupants.
■If the SRS airbags deploy
(inflate)
●Slight abrasions, burns, bruising
etc., may be sustained from SRS
airbags, due to the extremely high
speed deployment (inflation) by
hot gases.
●A loud noise and white powder will
be emitted.
●Parts of the airbag module (steer-
ing wheel hub, airbag cover and
inflator) as well as the front seats,
parts of the front and rear pillars,
and roof side rails, may be hot for
several minutes. T he airbag itself
may also be hot.
●The windshield may crack.
●The EV system will be stopped.
( P. 8 0 )
●All of the doors will be unlocked.
( P.168)
●The brakes and st op lights will be
controlled automatically. ( P.388)
●The interior lights will turn on auto-
matically. ( P.416)
●The emergency flashers will turn
on automatically. ( P.504)
●For Safety Connect subscribers, if
any of the following situations
occur, the system is designed to
send an emergency call to the
response center, notifying them of the vehicle’s location (without
needing to push the “SOS” button)
and an agent will attempt to speak
with the occupants to ascertain
the level of emergency and assis-
tance required. If the occupants
are unable to communicate, the
agent automatically treats the call
as an emergency and helps to dis-
patch the necessary emergency
services. (
P. 6 4 )
• An SRS airbag is deployed.
• A seat belt pretensioner is acti- vated.
• The vehicle is involved in a severe rear-end collision.
■SRS airbag deployment condi-
tions (SRS front airbags)
●The SRS front airbags will deploy
in the event of an impact that
exceeds the set threshold level
(the level of forc e corresponding
to an approximately 12 - 18 mph
[20 - 30 km/h] frontal collision with
a fixed wall that does not move or
deform).
However, this threshold velocity will
be considerably higher in the follow-
ing situations:
• If the vehicle strikes an object, such as a parked vehicle or sign
pole, which can move or deform
on impact
• If the vehicle is involved in an underride collision, such as a colli-
641-3. Emergency assistance
Owners Manual_USA_M42C01_en
1-3.Emergency assistance
Microphone
“SOS” button
LED light indicators
Speaker
Subscribers have the following
Safety Connect services avail-
able:
Automatic Collision Notifica-
tion
*
Helps drivers receive necessary
response from emergency service
providers. (
P. 6 6)
*: U.S. Patent No. 7,508,298 B2
Stolen Vehicle Location
Helps drivers in the event of vehicle
theft. (
P. 6 6)
Emergency Assistance Button
(“SOS”)
Connects drivers to response-cen-
Safety Connect
Safety Connect is a sub-
scription-based telematics
service that uses Global
Positioning System (GPS)
data and embedded cellular
technology to provide
safety and security fea-
tures to subscribers. Safety
Connect is supported by
Toyota’s designated
response center, which
operates 24 hours per day, 7
days per week.
Safety Connect service is
available by subscription on
select, telematics hardware-
equipped vehicles.
By using the Safety Con-
nect service, you are agree-
ing to be bound by the
Telematics Subscription
Service Agreement and its
Terms and Conditions, as in
effect and amended from
time to time, a current copy
of which is available at Toy-
ota.com. All use of the
Safety Connect service is
subject to such then-appli-
cable Terms and Condi-
tions.
System components
Services
651-3. Emergency assistance
Owners Manual_USA_M42C01_en
1
For safety and security
ter support. ( P. 6 6)
Enhanced Roadside Assis-
tance
Provides drivers various on-road
assistance. (
P.67)
After you have signed the
Telematics Subscription Service
Agreement and are enrolled,
you can begin receiving ser-
vices.
A variety of subscription terms
are available for purchase. Con-
tact your Toyota dealer, call the
following or push the “SOS” but-
ton in your vehicle for further
subscription details.
The United States
1-800-331-4331
Canada
1-888-869-6828
Subscription
NOTICE
■Safety Connect Services
Information
●Phone calls using the vehicles
Bluetooth® technology will not
be possible during Safety Con-
nect.
●Safety Connect is available
beginning Fall 2009 on select
Toyota models (in the contigu-
ous United States only). Contact
with the Safety Connect
response center is dependent
upon the telematics device
being in operative condition,
cellular connection availability,
and GPS satellite signal recep-
tion, which can limit the ability to
reach the response center or
receive emergency service sup-
port. Enrollment and Telematics
Subscription Service Agree-
ment are required. A variety of
subscription terms are avail-
able; charges vary by subscrip-
tion term selected and location.
●Automatic Collision Notification,
Emergency Assistance and Sto-
len Vehicle Location are avail-
able in the United States,
including Hawaii and Alaska, as
well as and Canada, and
Enhanced Roadside Assis-
tance are available in the United
States and Canada.
●Automatic Collision Notification,
Emergency Assistance, Stolen
Vehicle and Enhanced Road
Assistance will not function in
the United States Virgin Islands.
For vehicles first sold in the
USVI, no Safety Connect ser-
vices will function in and outside
the United States Virgin Islands.
●Safety Connect services are not
subject to section 255 of the
Telecommunications Act and
the device is not TTY compati-
ble.
■Languages
The Safety Connect response
center will offer support in multiple
languages. The Safety Connect
system will offer voice prompts in
English, Spanish, and French.
Please indicate your language of
choice when enrolling.
661-3. Emergency assistance
Owners Manual_USA_M42C01_en
When the power switch is turned
to ON, the red indicator light
comes on for 2 seconds then
turns off. Afterward, the green
indicator light comes on, indicat-
ing that the service is active.
The following indicator light pat-
terns indicate specific system
usage conditions:
Green indicator light on =
Active service
Green indicator light flashing
= Safety Connect call in pro-
cess
Red indicator light (except at
vehicle start-up) = System
malfunction (contact your Toy-
ota dealer)
No indicator light (off) =
Safety Connect service not
active
■Automatic Collision Notifi-
cation
In case of either airbag deploy-
ment or severe rear-end colli- sion, the system is designed to
automatically call the response
center. The responding agent
receives the vehicle’s location
and attempts to speak with the
vehicle occupants to assess the
level of emergency. If the occu-
pants are unable to communi-
cate, the agent automatically
treats the call as an emergency,
contacts the nearest emer-
gency services provider to
describe the situation, and
requests that assistance be sent
to the location.
■Stolen Vehicle Location
If your vehicle is stolen, Safety
Connect can work with local
authorities to assist them in
locating and recovering the
vehicle. After filing a police
report, call the Customer Experi-
ence Center at 1-800-331-4331
in the United States, 1-888-869-
6828 in Canada, and follow the
prompts for Safety Connect to
initiate this service.
In addition to assisting law
enforcement with recovery of a
stolen vehicle, Safety-Connect-
equipped vehicle location data
may, under certain circum-
stances, be shared with third
parties to locate your vehicle.
Further information is available
at Toyota.com.
■Emergency Assistance But-
ton (“SOS”)
In the event of an emergency on
NOTICE
■When contacting the
response center
You may be unable to contact the
response center if the network is
busy.
Safety Connect LED light
Indicators
Safety Connect services
671-3. Emergency assistance
Owners Manual_USA_M42C01_en
1
For safety and security
the road, push the “SOS” button
to reach the Safety Connect
response center. The answer-
ing agent will determine your
vehicle’s location, assess the
emergency, and dispatch the
necessary assistance required.
If you accidentally press the “SOS”
button, tell the response-center
agent that you are not experiencing
an emergency.
■Enhanced Roadside Assis-
tance
Enhanced Roadside Assistance
adds GPS data to the already
included warranty-based Toyota
roadside service.
Subscribers can press the
“SOS” button to reach a Safety
Connect response-center agent,
who can help with a wide range
of needs, such as: towing, flat
tire, fuel delivery, etc. For a
description of the Enhanced
Roadside Assistance services
and their limitations, please see
the Safety Connect Terms and
Conditions, which are available
at Toyota.com.
Important! Read this informa-
tion about exposure to radio fre-
quency signals before using
Safety Connect;
The Safety Connect system
installed in your vehicle is a low- power radio transmitter and
receiver. It receives and also
sends out radio frequency (RF)
signals.
In August 1996, the Federal
Communications Commission
(FCC) adopted RF exposure
guidelines with safety levels for
mobile wireless phones. Those
guidelines are consistent with
the safety standards previously
set by the following U.S. and
international standards bodies.
ANSI (American National
Standards Institute) C95.1
[1992]
NCRP (National Council on
Radiation Protection and
Measurement) Report 86
[1986]
ICNIRP (International Com-
mission on Non-Ionizing Radi-
ation Protection) [1996]
Those standards were based on
comprehensive and periodic
evaluations of the relevant sci-
entific literature. Over 120 scien-
tists, engineers, and physicians
from universities, and govern-
ment health agencies and
industries reviewed the avail-
able body of research to
develop the ANSI Standard
(C95.1).
The design of Safety Connect
complies with the FCC guide-
lines in addition to those stan-
dards.
Safety information for
Safety Connect
762-1. Electric vehicle system
Owners Manual_USA_M42C01_enThe illustration is an example fo
r explanation and may differ from the actual
item.
Warning label
High voltage cables (orange)
ESU: Electricity Supply Unit (built in onboard traction battery
charger/DC-DC converter)
Service plug
AC charging inlet
Electric Vehicle system precautions
Be careful of the high voltage components (nominal voltage
at 355.2 V), such as the traction battery, electricity supply
unit, orange colored high voltage cables, and electric motor,
as well as high temperature components such as the cooling
radiator, which are provided on the battery electric vehicle.
For the high voltage components, warning labels are pro-
vided on them. Read them when they need to be handled.
System components