
4977-3. Do-it-yourself maintenance
Owners Manual_USA_M42C01_en
7
Maintenance and care
■If the key battery is depleted
The following symptoms may occur:
●The smart key system and wire-
less remote contr ol will not func-
tion properly.
●The operational  range will be 
reduced.
Prepare the following before 
replacing the battery:
 Flathead screwdriver
 Small flathead screwdriver
 Lithium battery CR2450
■Use a CR2450 lithium battery
●Batteries can be purchased at 
your Toyota dealer, local electrical 
appliance shops or camera stores.
●Replace only with the same or 
equivalent type recommended by 
the manufacturer.
●Dispose of used ba tteries accord-
ing to the local laws.
1 Release the lock and remove 
the mechanical key.
2 Remove the key cover.
Use a screwdriver of an appropriate 
size. Forcedly prying may cause 
the cover damaged.
To prevent damage to the key, 
cover the tip of the flathead screw-
driver with a rag.
3Remove the depleted battery 
using a small flathead screw-
driver.
When removing the cover, the elec-
tronic key module  may stick to the 
cover and the batt ery may not be 
visible.
In this case, remove the electronic 
key module in order to remove the 
battery.
When removing the  battery, use a 
screwdriver of an appropriate size.
Insert a new battery with the “+” ter-
Electronic key batter y
Replace the battery with a 
new one if it is depleted.
Items to prepare
Replacing the battery 

4987-3. Do-it-yourself maintenance
Owners Manual_USA_M42C01_enminal facing up.
4
When installing the key cover 
and mechanical key, install 
by conducting step 2 and 
step 1 with the directions 
reversed.
WARNING
■Battery precautions
Observe the following precau-
tions.
Failure to do so m ay result in 
death or serious injury.
●Do not swallow the battery. 
Doing so may cause chemical 
burns.
●A coin battery o r button battery 
is used in the electronic key. If a 
battery is swallowed, it may 
cause severe chemical burns in 
as little as 2 hours and may 
result in death or serious injury.
●Keep away new and removed 
batteries from children.
●If the cover cannot be firmly 
closed, stop using the electronic 
key and stow the key in the 
place where children cannot 
reach, and then contact your 
Toyota dealer.
●If you accidentally swallow a 
battery or put a battery into a 
part of your b ody, get emer-
gency medical attention imme-
diately.
■To prevent battery explosion 
or leakage of flammable liq-
uid or gas
●Replace the battery with a new 
battery of the same type. If a 
wrong type of battery is used, it 
may explode.
●Do not expose batteries to 
extremely low pr essure due to 
high altitude or extremely high 
temperatures.
●Do not burn, bre ak or cut a bat-
tery.
NOTICE
■When replacing the battery
Use a flathead screwdriver of 
appropriate size. Applying exces-
sive force may deform or damage 
the cover.
■For normal operation after 
replacing the battery
Observe the following precautions 
to prevent accidents:
●Always work with dry hands.
Moisture may cause the battery 
to rust.
●Do not touch or move any other 
component inside the remote 
control.
●Do not bend either of the battery 
terminals. 

503
Owners Manual_USA_M42C01_en
8
8
When trouble arises
When trouble arises
8-1. Essential informationEmergency flashers .... 504
If your vehicle has to be  stopped in an emergency.................................. 505
If the vehicle is submerged  or water on the road is ris-
ing ............................. 506
8-2. Steps to take in an emer- gency
If your vehicle needs to be  towed......................... 507
If you think something is  wrong ........................ 511
If a warning light turns on or  a warning buzzer sounds
.................................. 513
If a warning message is dis- played........................ 522
If you have a flat tire.... 527
If the EV syst em will not 
start ........................... 537
If you lose your keys ... 539
If the electronic key does  not operate properly .. 539
If the 12-volt battery is dis- charged ..................... 541
If your vehicle overheats .................................. 545
If the vehicle becomes stuck .................................. 547 

5078-2. Steps to take in an emergency
Owners Manual_USA_M42C01_en
8
When trouble arises
8-2.Steps to take in an emergency
In the following situations, it is 
not possible to be towed by 
another vehicle using cables or 
chains, as the front wheels may 
be locked due to the parking 
lock. Contact your Toyota dealer 
or commercial towing service.
 There is a malfunction in the 
shift control system. ( P.233, 
525)
 There is a malfunction in the 
immobilizer system. ( P. 6 8 )
 There is a malfunction in the 
smart key system. ( P.539)
 The 12-volt battery is dis-
charged. ( P.541) The following may indicate a 
problem with your transmission. 
Contact your Toyota dealer or 
commercial towing service 
before towing.
The EV system warning mes-
sage is shown on the multi-
information display and the 
vehicle does not move.
 The vehicle makes an abnor-
mal sound.From the front (2WD models)
Release the parking brake.
Turn automatic mode off. 
( P.244)
If  your vehicle needs 
to be towed
If towing is necessary, we 
recommend having your 
vehicle towed by your Toy-
ota dealer or commercial 
towing service, using a 
wheel-lift type truck or flat-
bed truck.
Use a safety chain system 
for all towing, and abide by 
all state/provincial and local 
laws.
Situations when it is not 
possible to be towed by 
another vehicle
Situations when it is nec-
essary to contact dealers 
before towing
Towing with a wheel-lift 
type truck 

5378-2. Steps to take in an emergency
Owners Manual_USA_M42C01_en
8
When trouble arises
One of the following may be the 
cause of the problem:
 The charging cable may be 
connected to the vehicle. 
( P.102)
 The electronic key may not be 
functioning properly.
* 
( P.539)
 The traction battery may be 
completely discharged. 
Charge the traction battery. 
( P.98)
 There may be a malfunction 
in the immobilizer system.
* 
( P.68)
 There may be a malfunction 
in the shift control system.
* 
( P.233, 525)
 The EV system may be mal-
functioning due to an electri-
cal problem such as 
electronic key battery deple-
tion or a blown fuse. However, 
NOTICE
●Do not put the repair kit directly 
onto dusty ground such as sand 
at the side of the road. If the 
repair kit vacuums up dust, etc., 
a malfunction may occur.
●Make sure the sealant bottle of 
the repair kit is in a vertical posi-
tion. The repair kit does not 
operate properly when it is laid.
■Precautions for the emer-
gency tire puncture repair kit
●The repair kit power source 
should be 12 V DC suitable for 
vehicle use. Do not connect the 
repair kit to any other source.
●Place the repair  kit in a storage 
to prevent it from being exposed 
to dirt or water.
●Store the repair kit in the lug-
gage compartment out of reach 
of children.
●Do not disassemble or modify 
the repair kit. Do not subject 
parts such as the air pressure 
indicator to impacts. This may 
cause a malfunction.
■To avoid damage to the tire 
pressure warning valves and 
transmitters
When a tire is repaired with liquid 
sealants, the tire  pressure warn-
ing valve and transmitter may not 
operate properly. If a liquid seal-
ant is used, contact your Toyota 
dealer or other qualified service 
shop as soon as possible. After 
use of liquid sealant, make sure to 
replace the tire pressure warning 
valve and transmitter when repair-
ing or replacing the tire. ( P.476)
If  the EV system will 
not star t
Reasons for the EV system 
not starting vary depending 
on the situation. Check the 
following and perform the 
appropriate procedure:
The EV system will not 
start even though the cor-
rect starting procedure is 
being followed ( P.231) 

5398-2. Steps to take in an emergency
Owners Manual_USA_M42C01_en
8
When trouble arises
■When the electronic key does 
not work properly
●Make sure that the smart key sys-
tem has not been deactivated in 
the customization setting. If it is 
off, turn the function on. 
(Customizable features:  P.569)
●Check if battery-saving mode is 
set. If it is set, cancel the function. 
( P.188)
Use the mechanical key 
( P.164) in order to perform the 
following operations.
If  you lose your keys
New genuine keys can be 
made by your Toyota dealer 
using the other key and the 
key number stamped on 
your key number plate. 
Keep the plate in a safe 
place such as your wallet, 
not in the vehicle.
NOTICE
■When an electronic key is lost
If the electronic key remains lost, 
the risk of vehicle theft increases 
significantly. Visit your Toyota 
dealer immediately with all 
remaining electronic keys that 
were provided wit h your vehicle.
If  the electronic key 
does not operate prop-
erly
If communication between 
the electronic key and vehi-
cle is interrupted ( P.188) 
or the electronic key cannot 
be used because the battery 
is depleted, the smart key 
system and wireless remote 
control cannot be used. In 
such cases, the doors can 
be opened and the EV sys-
tem can be started by fol-
lowing the procedure below.
NOTICE
■In case of a smart key system 
malfunction, o r other key 
related problems
Take your vehicle with all the elec-
tronic keys provided with your 
vehicle to your Toyota dealer.
Locking and unlocking 
the doors 

5408-2. Steps to take in an emergency
Owners Manual_USA_M42C01_en
1Locks all the doors
2 Unlocks the door
Turning the key rearward unlocks 
the driver’s door. Turning the key 
once again within 5 seconds 
unlocks the other doors.
■Key linked functions
1 Closes the windo ws (turn and 
hold)
*
2 Opens the windows (turn and 
hold)
*
*
: These settings must be custom- ized at your Toyota dealer.
1 Depress the brake pedal.
2 Touch the electronic key to 
the power switch.
When the electronic key is 
detected, a buzzer sounds and the 
power switch will turn to ON.
When the smart key system is 
deactivated in customization set-
ting, the power switch will turn to 
ACC.
3Firmly depress the brake 
pedal and check that   is 
displayed on the multi-infor-
mation display.
4 Press the power switch 
shortly and firmly.
In the event that the EV system still 
WARNING
■When using the mechanical 
key and operating the power 
windows
Operate the power window after 
checking to make sure that there 
is no possibility of any passenger 
having any of their body parts 
caught in the window. Also, do not 
allow children to operate the 
mechanical key. It is possible for 
children and other passengers to 
get caught in the power window.
Starting the EV system 

5418-2. Steps to take in an emergency
Owners Manual_USA_M42C01_en
8
When trouble arises
cannot be started, contact your Toy-
ota dealer.
■Stopping the EV system
Shift the shift position to P, set the 
parking brake and press the power 
switch as you no rmally do when 
stopping the EV system.
■Replacing the key battery
As the above proc edure is a tempo-
rary measure, it is recommended 
that the electronic key battery be 
replaced immediate ly when the bat-
tery is depleted. ( P.497)
■Alarm
If a door is unlocked using the 
mechanical key when the alarm sys-
tem is set, the alarm may be trig-
gered. ( P. 6 9 )
■Changing power switch modes
Release the brake pedal and press 
the power switch in step  3 above.
The EV system does not start and 
modes will be cha nged each time 
the switch is pressed. ( P.234)
If you have a set of jumper (or 
booster) cables and a second 
vehicle with a 12-volt battery, 
you can jump start your vehicle 
by following the steps below.
1Confirm that the electronic 
key is being carried.
When connecting the jumper (or 
booster) cables, depending on the 
situation, the alarm may activate 
and the doors locked. ( P. 7 0 )
2 Open the hood ( P.462).
3 Open the positive (+) battery 
terminal cover.
While pressing on the claw, open 
the cover as shown in the illustra-
If  the 12-volt batter y is 
discharged
The following procedures 
may be used to start the EV 
system if the vehicle’s 12-
volt battery is discharged.
You can also call your Toy-
ota dealer or a qualified 
repair shop.
Restarting the EV system