Cleaning the Exterior
To prevent damage to the paint, immediately remove
corrosive substances (bird droppings, tree resin, dead insects, tar spots, road salt, industrial fallout, etc.). Do not wait until
Model X is due for a complete wash. If
necessary, use denatured alcohol to remove tar spots
and stubborn grease stains, then immediately wash the area with water and a mild, non-detergent soap to remove the alcohol.
Keep the exterior cameras free of dirt, condensation, or obstructions. These substances can cause unclear pictures or Autopilot and safety features to stop working (see
Cleaning a Camera on page 196).
Follow these steps when washing the exterior of
Model X:
1.
Rinse Thoroughly
Before washing, flush grime and grit from the vehicle
using a hose. Flush away accumulations of mud in areas where debris easily collects (such as wheel wells and panel seams). If salt has been used on the highways (such as during winter months), thoroughly
rinse all traces of road salt from the underside of the
vehicle, wheel wells, and brakes.
2.
Hand Wash
Hand wash Model X using a clean soft cloth and cold
or lukewarm water containing a mild, high-quality car
shampoo.
CAUTION: Some cleaners and car shampoos
contain chemicals that can cause damage or
discoloration, especially to plastic trim pieces,
lamps, or camera lenses. For example, some car
cleaning formulas contain hydroxide or other
highly alkaline or caustic ingredients that can
damage exterior components. Damage or
discoloration resulting from cleaning products
is not covered by the warranty.
3.
Rinse with Clean Water
After washing, rinse with clean water to prevent soap from drying on the surfaces.
4.
Dry Thoroughly and Clean Exterior Glass
After washing and rinsing, dry thoroughly with a chamois. If necessary, dry the brakes by going on a
short drive and applying the brakes multiple times.
Window Cleaning and Treatments
Clean windows and mirrors using an automotive glass
cleaner. Do not scrape or use any abrasive cleaning
fluid
on glass or mirrored surfaces. Follow the directions in
Cleaning the Exterior on page 196 for best practices in
cleaning the exterior glass.
To add a hydrophobic coating to your vehicle
Cautions for Exterior CleaningCAUTION: Do not wash in direct sunlight.CAUTION: Do not use windshield treatment fluids.
Doing so can interfere with wiper friction and
cause a chattering sound.
CAUTION: Do not use hot water, detergents, or
highly alkaline or caustic cleaning products,
especially those containing hydroxide.
CAUTION: If using a pressure washer, maintain a
distance of at least 12" (30 cm) between the
nozzle and the surface of Model X. Avoid aiming
the water jet directly at parking sensors (if
equipped). Keep the nozzle moving and do not
concentrate the water jet on any one area.
CAUTION: Do not aim water hoses directly at
windows, door, or hood seals or at electronic
modules or exposed cabling.
CAUTION: To avoid corrosive damage that may
not be covered by the warranty, rinse away any
road salt from the underside of the vehicle, wheel
wells, and brakes. After cleaning the vehicle, dry
the brakes by going on a short drive and applying
the brakes multiple times.
CAUTION: Avoid using tight-napped or rough
cloths, such as washing mitts. A high-quality
microfiber cleaning cloth is recommended.
CAUTION: If washing in an automatic car wash, use
touchless car washes only. These car washes have
no parts (brushes, etc.) that touch the surfaces of
Model X. Some touchless car washes use caustic
solutions that, over time, can cause discoloration
of decorative exterior trim. Avoid exposure to
soaps and chemicals above pH 13. If unsure, check
the product label or ask the staff at the car wash.
Damage caused by improper washing is not
covered by the warranty.
CAUTION: If washing in an automatic car wash,
make sure the vehicle is locked. In addition, avoid
using controls on the touchscreen that can result
in accidentally opening doors or trunks while the
vehicle is being washed. Any damage caused is
not covered by the warranty.
CAUTION: Ensure the wipers are off before
washing Model X to avoid the risk of damaging the
wipers.
CAUTION: Do not use chemical based wheel
cleaners or pre-wash products. These can damage
the finish on the wheels.
WARNING: Never spray liquid at a high velocity
(for example, if using a pressure washer) towards
the charge port while Model X is charging. Failure
to follow these instructions can result in serious
injury or damage to the vehicle, charging
equipment, or property.
Cleaning the Interior
Frequently inspect and clean the interior to maintain its
appearance and to prevent premature wear. If possible,
immediately wipe up spills and remove marks. For
general cleaning, wipe interior surfaces using a soft cloth (such as
microfiber) dampened with a mixture of warm
water and mild non-detergent cleaner (test all cleaners on a concealed area before use). To avoid streaks, dry immediately with a soft lint-free cloth.
Interior Glass
Do not scrape, or use any abrasive cleaning fluid on
glass or mirrored surfaces. This can damage the
reflective surface of the mirror and the heating elements
in the rear window.
Airbags
Do not allow any substance to enter an airbag cover. This could
affect correct operation.
Dashboard and Plastic Surfaces
Do not polish the upper surfaces of the dashboard. Polished surfaces are
reflective and could interfere with
your driving view.
Seats
Wipe spills and chemical residues from interior surfaces as soon as possible using a soft cloth moistened with warm water and non-detergent soap. Wipe gently in a circular motion. Then wipe dry using a soft, lint-free cloth.
Although seating surfaces are designed to repel stains, Tesla recommends regular cleaning to maintain
performance and an as-new appearance. Promptly treat
dye transfer from clothing, such as indigo-dyed denim.
Avoid contact with harsh chemicals, including certain cosmetics. Never use cleaners containing alcohol or bleach. Spot-test cleaners on an inconspicuous area
before applying to visible surfaces.
If equipped with leather seats, note that leather is prone to dye-transfer which can cause discoloration, particularly on light colored leather. White and tan
leather is coated with an anti-soiling treatment. Using detergents or commercially available leather cleaners and conditioners is not recommended because they can discolor or dry out the leather.
Vacuum cloth seats as needed to remove any loose dirt.
CAUTION: Aftermarket, non-Tesla seat covers may
inhibit the sensitivity of a seat
Parts, Accessories, and
Modifications
Use only genuine Tesla parts and accessories. Tesla
performs rigorous testing on parts to ensure their
suitability, safety, and reliability. Purchase these parts
from Tesla, where they are professionally installed and
where you can receive expert advice about
modifications to Model X. Accessories are available for
purchase from Tesla stores or online at
www.tesla.com.
NOTE: Some accessories may not be available in your
market region.
Tesla is unable to assess parts manufactured by other distributors and therefore accepts no responsibility if
you use non-Tesla parts on
Model X.
WARNING: Installing non-approved parts and
accessories, or performing non-approved
modifications, can affect the performance of
Model X and the safety of its occupants. Any
damage caused by using or installing non-
approved parts, or by performing non-approved
modifications, is not covered by the warranty.
WARNING: Tesla does not accept liability for
death, personal injury or damage that occurs if you
use or install non-approved accessories or make
non-approved modifications.
Body Repairs
If your Model X is in a collision, contact Tesla or a Tesla-
approved Body Shop to ensure that it is repaired with genuine Tesla parts. Tesla has selected and approved
body shops that meet strict requirements for training, equipment, quality, and customer satisfaction.
Some repair shops and insurance companies might suggest using non-original equipment or salvaged parts
to save money. However, these parts do not meet Tesla
Vehicle normal load on the
tireLoad on an individual tire that is determined by distributing to each axle its share of
the curb weight, accessory weight, and normal occupant weight and dividing by two.
Pneumatic Radial Tire Definitions
Bead separationA breakdown of the bond between components in the bead.Bias ply tireA pneumatic tire in which the ply cords that extend to the beads are laid at alternate angles
substantially less than 90 degrees to the center line of the tread.CarcassThe tire structure, except tread and sidewall rubber which, that when inflated, bears the load.ChunkingThe breaking away of pieces of the tread or sidewall.CordThe strands forming the plies in the tire.Cord separationThe parting of cords from adjacent rubber compounds.CrackingAny parting within the tread, sidewall, or inner liner of the tire extending to cord material.Extra load tireA tire designed to operate at higher loads and higher inflation pressure than the
corresponding standard tire.GrooveThe space between two adjacent tread ribs.Inner linerThe layer(s) forming the inside surface of a tubeless tire that contains the inflating medium
within the tire.Inner liner
separationThe parting of the inner liner from cord material in the carcass.Load ratingThe maximum load that a tire is rated to carry for a given inflation pressure.Maximum load
ratingThe load rating for a tire at the maximum permissible inflation pressure for that tire.Measuring rimThe rim on which a tire is fitted for physical dimension requirements.Open spliceAny parting at any junction of tread, sidewall, or inner liner that extends to the cord material.Outer diameterThe overall diameter of an inflated new tire.Overall widthThe linear distance between the exteriors of the sidewalls of an inflated tire, including
elevations due to labeling, decorations, or protective bands or ribs.PlyA layer of rubber-coated parallel cords.Ply separationA parting of rubber compound between adjacent plies.Pneumatic tireA mechanical device made of rubber, chemicals, fabric and steel or other materials, that,
when mounted on an automotive wheel, provides the traction and contains the gas or
fluid
that sustains the load.
Radial ply tireA pneumatic tire in which the ply cords that extend to the beads are laid at substantially 90
degrees to the center line of the tread.Reinforced tireA tire designed to operate at higher loads and at higher inflation pressures than the
corresponding standard tire.Section widthThe linear distance between the exteriors of the sidewalls of an inflated tire, excluding
elevations due to labeling, decoration, or protective bands.SidewallThe portion of a tire between the tread and bead.Sidewall separationThe parting of the rubber compound from the cord material in the sidewall.
Wheels and Tires
218MODEL X Owner
DO NOT TRANSPORT WITH
WHEELS ON THE GROUND
The front and rear motors in Model X generate power
when the wheels spin. Always transport
Model X with all
four tires
off the ground. Ensure that the tires are unable
to spin at any time during transport.
WARNING: NEVER TRANSPORT YOUR VEHICLE
WITH THE TIRES IN A POSITION WHERE THEY
CAN SPIN. DOING SO CAN LEAD TO SIGNIFICANT
DAMAGE AND OVERHEATING. IN RARE CASES
EXTREME OVERHEATING MAY CAUSE THE
SURROUNDING COMPONENTS TO IGNITE.
Do not transport Model X using any method that is not
specified by Tesla. Adhere to the instructions provided in
the following sections and observe all warnings and
cautions provided. Damage caused by improper
transporting of your vehicle is not covered by the
warranty.
NOTE: Tesla is not liable or responsible for reimbursing
services not dispatched through Tesla Roadside Assistance.
Approved Methods for Transporting
A flatbed truck or comparable transport vehicle is the
recommended method of transporting
Model X. The
vehicle can face either direction when using a
flatbed.
If Model X must be transported without a flatbed truck,
then wheel lifts and dollies must be used to ensure that
all four wheels are
off of the ground. This method may
only be used for a maximum of
35 miles (55 km), and
must not exceed the manufacturer speed rating of the
dollies. With this method, Tesla recommends the vehicle
faces forward so that the front wheels are lifted and the rear wheels are on dollies.
NOTE: Transporting Model X with the front wheels on
dollies is not recommended, but may be done if an
external
steering yoke (or steering wheel) lock is applied
and care is taken to prevent the front wheels from
spinning.
CAUTION: DO NOT TRANSPORT YOUR VEHICLE
IF THERE IS ANY CHANCE OF ANY OF THE
WHEELS SPINNING.
CAUTION: Enable Transport Mode (see Activate
Transport Mode on page 222) before winching
Model X onto a flatbed truck. If Transport Mode is
not available or the touchscreen is not accessible,
self-loading dollies or tire skates must be used to
load the vehicle into the approved transportation
position. Tesla is not responsible for any damage
caused by or during the transport of Model X,
including personal property damage or damage
caused by using self-loading dollies or tire skates.
NOTE: Transport Mode is only intended to allow for
winching
Model X onto a flatbed truck or repositioning
the vehicle out of a parking space. While in Transport Mode, the tires are allowed to rotate slowly (under
3
mph or 5 km/h) and for a very short distance (less than
30 feet or 10 meters). See Activate Transport Mode on
page 222. Exceeding these boundaries can lead to
significant damage and overheating that is not covered
by the warranty.
WARNING: Model X is equipped with high voltage
components that may be compromised as a result
of a collision (see High Voltage Components on
page 176). Before transporting Model X, it is
important to assume these components are
energized. Always follow high voltage safety
precautions (wearing personal protection
equipment, etc.) until emergency response
professionals have evaluated the vehicle and can
accurately confirm that all high voltage systems
are no longer energized. Failure to do so may
result in serious injury.
Instructions for Transporters
221Roadside Assistance
Vehicle Hold is currently unavailable due to system constraints. When stopping, use the brake pedal to bring your
vehicle to a complete stop and keep your vehicle stationary.
What to do:
Continue to your destination. Your vehicle is OK to drive.
If this alert persists throughout subsequent drives, schedule service at your earliest convenience. Your vehicle is OK
to drive in the meantime.
For more information, see Vehicle Hold on page 82.
DI_a250
Adaptive ride control disabled
Drive with caution
What this alert means:
The speed of your vehicle is limited to 90 mph (144 km/h) due to an issue with the Adaptive Suspension Damping
system.
The system cannot provide real-time adjustments to the suspension system to optimize both ride and handling, and
as a result your ride may be softer than usual.
What to do:
If this alert persists throughout subsequent drives, schedule service at your earliest convenience. Your vehicle is OK
to drive in the meantime.
This alert is accompanied by a red indicator light on the instrument panel. For more information, see Air Suspension
on page 146.
ESP_a118
Assist for low brake performance activated
To stop, keep brake pedal firmly pressed
What this alert means:
Hydraulic Fade Compensation is active. This brake assist function activates temporarily to make sure you have full
braking capability in conditions where reduced braking performance is detected by your vehicle.
When this assist function activates, you may feel the brake pedal pull away from your foot and notice a strong
increase in brake pressure. You may also hear a pumping sound coming from the brake hydraulic unit at the front of
the vehicle. This will usually last for a few seconds, depending on road surface and vehicle speed. This is completely
normal and does not indicate any issue with your vehicle.
What to do:
Continue to press the brake pedal as you normally would, and do not "pump" (repeatedly press and release) the
pedal as this will interrupt the function.
This alert will clear when your vehicle comes to a stop or you are no longer pressing the brake pedal. It may still be
displayed for up to 5 seconds afterward.
Reduced braking performance is usually temporary, and can occur for a number of reasons including high brake
temperatures after heavy brake use, or driving in extremely cold or wet conditions. It can also indicate that your
brake pads or rotors have worn to the point that normal replacement is needed.
If you continue to experience reduced braking performance which does not improve over time, please contact Tesla
service at your convenience for a brake inspection.
For more information, see Hydraulic Fade Compensation on page 76.
Troubleshooting Alerts
257Troubleshooting
All other trademarks contained in this document are the
property of their respective owners and their use herein
does not imply sponsorship or endorsement of their products or services. The unauthorized use of any trademark displayed in this document or on the vehicle
is strictly prohibited.
About this Owner Information
279Consumer Information
Summon: 122
Summon Distance: 122
sun visors: 34
superchargers, displaying on map: 164
supercharging: 183
described: 183
idle fees: 183
pay-per-use fees: 183
suspension: 146
suspension specifications: 213
suspension, air: 146
suspension, auto-raising: 146
suspension, damping: 146
T
telematics: 281
temperature: 60, 71, 136, 178, 216
Battery (high voltage), limits: 178
cabin, controls for: 136
heated: 60
outside: 71
tires: 216
tesla profiles: 57
Teslacam: 152, 153
third row seats (folding and raising): 38
tie-down straps: 223
tilt/intrusion detection: 150
Tire and Loading Information label: 206
tire noise: 195
Tire Pressure Monitoring System: 193
overview of: 193
tire pressures, checking: 190
tire pressures, displaying: 190
tire pressures, when towing: 89
tires: 190, 191, 194, 195, 213, 214, 216
all-season: 194
balancing: 191
chains: 195
inspecting and maintaining: 191
pressures, displaying: 190
pressures, how to check: 190
quality grading: 216
replacing: 191
replacing a tire sensor: 194
rotation: 191
specification: 213
summer: 194
temperature grades: 216
tire markings: 214
traction grade: 216
treadwear grade: 216
wheel configuration: 190
winter: 194
toll system transponders, attaching: 203
torque specifications: 211
touch up body: 198
touchscreen: 7, 9, 11, 160, 198
adding shortcuts: 11
cleaning: 198
customizing My Apps: 11
display settings: 7
frozen: 9
main: 7
overview: 7
rear: 7
reboot: 9
software updates: 160
unresponsive: 9
tow hitch, connecting: 92
tow hitch, disconnecting: 93
towing: 222, 225, 226
towing a trailer: 87
towing capacity: 88
towing guidelines: 91
towing, instructions: 221
towing, transporting: 221
Toybox: 173
TPMS: 193
overview of: 193
Tracking Disabled: 164
traction control: 79
trademarks: 278
Traffic Light and Stop Sign Control: 113
Traffic-Aware Cruise Control: 101
Trailer Brakes for towing: 90
Trailer Mode: 89
trailer towing: 87
transmission specifications: 211
transponders, attaching: 203
Transport Canada, contacting: 284
Transport Mode: 222
transporting: 222
trip chart: 187
trip meter: 84
Trip Planner: 168
trunk, front: 27
trunk, rear: 25
turn signals, lights: 70
Index