2023 TESLA MODEL X service

Learn how to perform simple Do It Yourself procedures, such as replacing wiper blades and cabin filters, or installing
the paint protection
film kit. See https://service.tesla.com/docs/Public/diy/index-model-x.html for instructions,
animations, and videos of these procedures.
NOTE: Due to market region or vehicle configuration specifics, some parts and procedures may not be available for
your vehicle. When navigating to
http://www.tesla.com, select your region and language to see an updated list of
parts and accessories available for your region.
CAUTION: Perform each procedure in this guide in
a dry and well-lit area. For your safety, only
perform a procedure if you feel comfortable doing
so, and always follow all provided instructions.Do It Yourself Maintenance
204MODEL X Owner

Tesla Roadside Assistance is available to you 24 hours a day, 365 days a year, for the duration of your warranty period. Tesla Roadside Assistance is also available to speak with roadside service professionals to answer any
questions and explain the proper procedure for transporting your vehicle.
When contacting Tesla Roadside Assistance, please provide:

DO NOT TRANSPORT WITH
WHEELS ON THE GROUND
The front and rear motors in Model X generate power
when the wheels spin. Always transport
Model X with all
four tires
off the ground. Ensure that the tires are unable
to spin at any time during transport.
WARNING: NEVER TRANSPORT YOUR VEHICLE
WITH THE TIRES IN A POSITION WHERE THEY
CAN SPIN. DOING SO CAN LEAD TO SIGNIFICANT
DAMAGE AND OVERHEATING. IN RARE CASES
EXTREME OVERHEATING MAY CAUSE THE
SURROUNDING COMPONENTS TO IGNITE.
Do not transport Model X using any method that is not
specified by Tesla. Adhere to the instructions provided in
the following sections and observe all warnings and
cautions provided. Damage caused by improper
transporting of your vehicle is not covered by the
warranty.
NOTE: Tesla is not liable or responsible for reimbursing
services not dispatched through Tesla Roadside Assistance.
Approved Methods for Transporting
A flatbed truck or comparable transport vehicle is the
recommended method of transporting
Model X. The
vehicle can face either direction when using a
flatbed.
If Model X must be transported without a flatbed truck,
then wheel lifts and dollies must be used to ensure that
all four wheels are
off of the ground. This method may
only be used for a maximum of
35 miles (55 km), and
must not exceed the manufacturer speed rating of the
dollies. With this method, Tesla recommends the vehicle
faces forward so that the front wheels are lifted and the rear wheels are on dollies.
NOTE: Transporting Model X with the front wheels on
dollies is not recommended, but may be done if an
external
steering yoke (or steering wheel) lock is applied
and care is taken to prevent the front wheels from
spinning.
CAUTION: DO NOT TRANSPORT YOUR VEHICLE
IF THERE IS ANY CHANCE OF ANY OF THE
WHEELS SPINNING.
CAUTION: Enable Transport Mode (see Activate
Transport Mode on page 222) before winching
Model X onto a flatbed truck. If Transport Mode is
not available or the touchscreen is not accessible,
self-loading dollies or tire skates must be used to
load the vehicle into the approved transportation
position. Tesla is not responsible for any damage
caused by or during the transport of Model X,
including personal property damage or damage
caused by using self-loading dollies or tire skates.
NOTE: Transport Mode is only intended to allow for
winching
Model X onto a flatbed truck or repositioning
the vehicle out of a parking space. While in Transport Mode, the tires are allowed to rotate slowly (under
3
mph or 5 km/h) and for a very short distance (less than
30 feet or 10 meters). See Activate Transport Mode on
page 222. Exceeding these boundaries can lead to
significant damage and overheating that is not covered
by the warranty.
WARNING: Model X is equipped with high voltage
components that may be compromised as a result
of a collision (see High Voltage Components on
page 176). Before transporting Model X, it is
important to assume these components are
energized. Always follow high voltage safety
precautions (wearing personal protection
equipment, etc.) until emergency response
professionals have evaluated the vehicle and can
accurately confirm that all high voltage systems
are no longer energized. Failure to do so may
result in serious injury.
Instructions for Transporters
221Roadside Assistance

Disable the Self-Leveling Air Suspension System
NOTE: If Model X has no low voltage power, you need an
external
low voltage power supply to use the
touchscreen. See
If Vehicle Has No Power on page 224.
Your Model X is equipped with an air suspension system
that automatically self-levels the vehicle, even when
power is
off. To prevent damage, you must activate Jack
mode to disable self-leveling:
1.
Touch Controls > Suspension on the touchscreen.
2.
Press the brake pedal, and then touch Very High to
maximize height.
3.
Touch Controls > Service > Jack Mode.
NOTE: Jack mode cancels when driving speed exceeds
4 mph (7 km/h).
Activate Transport Mode
Transport Mode keeps the parking brake disengaged
while winching
Model X onto a flatbed truck. When
active, Transport Mode displays a message indicating that the vehicle will remain free-rolling. The following are required to enable Transport Mode:

APP_w218
Autosteer speed limit exceeded
Take control of steering wheel
What this alert means:
Autosteer is unavailable because your vehicle has exceeded the maximum speed limit for this driver assistance
feature.
What to do:
Take immediate control of the steering yoke (or steering wheel) and maintain control until you reach your
destination.
In most cases, Autosteer will not be available for the rest of your current drive. To reset it, bring the vehicle to a
complete stop and shift into Park. When you shift into Drive to travel to your next destination, Autosteer should be
available again.
NOTE: If this alert becomes active while you are driving in Germany, Autosteer should be available again once your
vehicle is traveling below the Autosteer speed limit.
If Autosteer is not available during your next drive, and remains unavailable throughout subsequent drives, schedule
service at your convenience. Your vehicle is OK to drive in the meantime.
For more information, see Autosteer on page 105.
APP_w221
Cruise control unavailable
Reduced front radar visibility
What this alert means:
Traffic-Aware Cruise Control and Autosteer are unavailable because the radar located in the front bumper area of
your vehicle has no or low visibility.
This could be a temporary obstruction caused by factors like snow, ice, dirt, or mud.
What to do:
Continue to your destination. Your vehicle is OK to drive. Traffic-Aware Cruise Control and Autosteer will remain
unavailable as long as the radar lacks adequate visibility.
If the alert persists throughout your drive, examine the front bumper before your next planned drive and attempt to
clear any obstruction. See the About Autopilot on page 98 sections

For more information on the high voltage battery, see High Voltage Battery Information on page 178.
BMS_a067
High voltage battery performance limited
OK to drive - Schedule service soon
What this alert means:
Your vehicle has detected a condition internal to the high voltage battery that is limiting the battery

CC_a003
Unable to charge - Wall Connector GFCI tripped
Disconnect and retry or use different equipment
What this alert means:
Ground fault. Current is leaking through an unsafe path. Possible Line to ground or Neutral to ground fault.
What to do:
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting. If the issue persists, turn
OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit breaker ON again, then try reconnecting the Wall Connector to the vehicle. If the issue persists, consult your electrician or contact Tesla.
For more information, see the installation guide for your Wall Connector.
CC_a004
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
Wall Connector hardware issue. Possible issues include:
1.
Contactor not working
2.
Self-test of internal ground fault monitoring circuit failed
3.
Thermal sensor disconnected
4.
Other hardware component issues
What to do:
An internal issue was detected by the Wall Connector.
1.
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2.
If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit
breaker ON again. Then try reconnecting the Wall Connector to the vehicle.
3.
If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the
instructions in the Wall Connector Installation Manual.
4.
Once your electrician has completed all work and restored power to the Wall Connector, try charging again by reconnecting the Wall Connector to the vehicle.
5.
If the issue persists, the Wall Connector requires service.
For more information, see the installation guide for your Wall Connector.
CC_a005
Unable to charge - Wall Connector GFCI tripped
Disconnect and retry or use different equipment
What this alert means:
Ground fault. Current is leaking through an unsafe path. Possible Line to ground or Neutral to ground fault.
What to do:
Troubleshooting Alerts
234MODEL X Owner

The wiring between the wall power and the Wall Connector has been incorrectly installed. Consult your electrician.
For more information, see the installation guide for your Wall Connector.
CC_a010
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
Wall Connector hardware issue. Possible issues include:
1.
Contactor not working
2.
Self-test of internal ground fault monitoring circuit failed
3.
Thermal sensor disconnected
4.
Other hardware component issues
What to do:
An internal issue was detected by the Wall Connector.
1.
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2.
If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit
breaker ON again. Then try reconnecting the Wall Connector to the vehicle.
3.
If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the
instructions in the Wall Connector Installation Manual.
4.
Once your electrician has completed all work and restored power to the Wall Connector, try charging again by reconnecting the Wall Connector to the vehicle.
5.
If the issue persists, the Wall Connector requires service.
For more information, see the installation guide for your Wall Connector.
CC_a011
Unable to charge - Wall Connector too hot
Let Wall Connector cool and try again
What this alert means:
Over temperature protection (latchoff).
What to do:
Make sure the Wall Connector is not covered by anything and that there is no heat source nearby. If the problem
persists in normal ambient temperatures
(under 100