2023 TESLA MODEL X service

If this alert persists when attempting to charge at multiple locations and with different charging equipment, it is
recommended that you schedule service.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product

What to do:
This alert is usually specific to external charging equipment and power sources and does not typically indicate an
issue with your vehicle that can be resolved by scheduling service.
Try charging with multiple, different types of charging equipment.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle

What to do:
If this alert persists throughout subsequent drives, schedule service at your earliest convenience. Your vehicle is OK
to drive in the meantime.
This alert is accompanied by a red indicator light on the instrument panel. For more information, see Air Suspension
on page 146.
UI_a006
Service is required
Schedule service now
What this alert means:
This alert is set remotely by Tesla when a condition requiring service is detected on your vehicle.
This alert can be set due to various conditions. When you schedule service, more information should be available.
This alert can only be cleared by a service technician after your vehicle has been serviced.
What to do:
As this alert can be present due to various conditions, it is recommended that you schedule service at your earliest
convenience.
UI_a137
Active service connection to vehicle
Service performing remote diagnostics
What this alert means:
A service technician is remotely logged into your vehicle for diagnosis or repair. You may notice some loss of
Infotainment functionality while the connection persists, but this alert does not indicate an issue with your vehicle.
Your vehicle is OK to drive.
What to do:
This alert should clear automatically after the technician completes vehicle diagnosis or repair. You may find it
necessary to restart your touchscreen to restore full Infotainment functionality after the alert has cleared.For more
information, see Restarting the Touchscreen in your vehicle

It is possible your vehicle will shut down unexpectedly. It is also possible that your vehicle will not restart after the
current drive.
You may notice that some nonessential features are not available. This is expected behavior due to your vehicle
preserving energy for essential functions.
What to do:
If this alert is present while you are driving, your vehicle needs to come to a stop as soon as possible. Pull over safely
at your earliest opportunity.
It is recommended that you eliminate or reduce your use of any nonessential features. This can help your vehicle
maintain adequate electrical power for essential functions other than driving, until it can be serviced.
If this alert remains present, it is recommended that you schedule service immediately. Without service, your vehicle
may not drive, may shut down unexpectedly, or may not restart.
VCBATT_a402
Electrical system backup power is unavailable
Vehicle will consume more energy while idle
What this alert means:
The backup power source for the electrical system, the low voltage battery, is not available or cannot provide the
voltage required to support all vehicle features.
The primary source of electrical power, the high voltage battery system, will continue to support vehicle functions,
even when your vehicle is idle. For more information on the high voltage battery, see
About the High Voltage Battery
on page 178.
You may notice that some nonessential features are not available. This is expected behavior due to your vehicle
preserving energy for essential functions.
You may also notice that your vehicle consumes more energy than usual when you are not driving it, or that your vehicle displays a lower projected range than you would normally expect after charging. This is normal vehicle behavior when this alert is present, and it will continue until the backup power source is restored.
There is a chance that an issue affecting the primary power source could cause your vehicle to shut down
unexpectedly.
What to do:
It is recommended that you limit or avoid the use of any nonessential features. This can help your vehicle maintain
adequate electrical power for essential functions.
It is recommended that you schedule service at your earliest opportunity, so the backup power source for the
electrical system can be restored.
VCBATT_a496
Vehicle is preparing to shut down
PULL OVER SAFELY
What this alert means:
The electrical system cannot provide adequate support to drive or continue driving. Your vehicle is preparing to shut
down to preserve energy for essential functions other than driving.
Your vehicle cannot be driven or continue driving while this condition continues.
What to do:
Troubleshooting Alerts
275Troubleshooting

This alert indicates that one or more of the tires on your vehicle is extremely low or flat.
The tire pressure monitoring system (TPMS) has detected that the air pressure in one or more of your tires is
significantly lower than the recommended cold tire pressure.
What to do:
You should pull over carefully as soon as possible. In a safe location, check for a flat tire.
You can request Tesla roadside assistance options (mobile tire, loaner wheel, tow) if required. See Contacting Tesla
Roadside Assistance on page 220 for more information.
In a non-emergency situation, it is recommended that you visit a local tire shop for assistance or schedule service
using your Tesla Mobile App.
See Maintaining Tire Pressures on page 190 for detailed information on where to find the recommended cold
pressure (RCP) for your vehicle

All other trademarks contained in this document are the
property of their respective owners and their use herein
does not imply sponsorship or endorsement of their products or services. The unauthorized use of any trademark displayed in this document or on the vehicle
is strictly prohibited.
About this Owner Information
279Consumer Information

opening: 25
lifting: 202
lights, adaptive headlights: 69
lights, dome (map): 68
lights, exterior: 68
lights, fog: 68
lights, hazard warning: 70
lights, headlights after exit: 69
lights, interior: 68
load limits: 206
location tracking: 164
locking: 19
low voltage power socket: 31
lug nut covers: 192
M
maintenance: 188, 189, 190, 196, 200, 201
cleaning: 196
daily checks: 188
fluid replacement intervals: 189
monthly checks: 188
replacing wiper blades: 200
service intervals: 188
tires: 190
washer fluid, topping up: 200
washer jets, cleaning: 201
map orientation: 164
map updates: 169
mats: 199
media: 170, 173
settings: 170
sources, show and hide: 170
microphones, noise reduction: 32
mileage upon delivery: 282
mirrors: 62
mobile app: 162
mobile app access: 162
Mobile Connector: 177, 180
description: 177
using: 180
modifications: 203
motor specifications: 211
My Apps: 11
my car does what?: 173
myQ: 156
programming and using: 156
N
naming your vehicle: 12
Navigate on Autopilot: 110
Neutral: 67
NHTSA, contacting: 284
O
Obstacle-Aware Acceleration: 131
occupancy sensor: 52
occupant classification: 53
odometer: 84
Off-Peak Charging: 185
offset from speed limit: 134
Online Routing: 168
opening console: 30
opening hood without power: 224
overhang dimensions for your vehicle: 208
overtake acceleration: 101
Owner Information, about: 278
P
Park: 66
Park Assist: 80
parking brake: 77
parking, using Autopark: 120
parking, using Summon: 122
parking, when towing a trailer: 91
parts replacement: 203
passenger airbag (front): 52
passenger detection (front): 52
pedestrian warning: 86
personal data, erasing: 12
phone: 13, 143
authenticating as a key: 13
using: 143
phone app: 144
phone charger, inductive: 31
phone charger, wireless: 31
phone key: 13, 17
adding as a key: 17
removing as a key: 17
PIN: 58
PIN to Drive: 150
power: 77
gained from regenerative braking: 77
power cycling: 63
power windows: 24, 204
powering on and off: 63
Preconditioning: 185
Proposition 65: 282
public charging stations: 177
Index

R
radio: 170, 173
Radio Frequency compliance: 284
range: 71, 77, 186
displayed on instrument panel: 71
driving tips to maximize: 186
regenerative braking: 77
range assurance: 186
re-naming your vehicle: 12
Re-route: 168
reading light, rear: 32
rear view camera: 85
rear window switches, disabling: 24
recent (Media Player): 171
Recents (navigation): 164
recording: 152, 153
regenerative braking: 77
relative speed limit: 134
release notes: 161
restarting the touchscreen: 63
Reverse: 66
RFID transponders: 203
ride height, air suspension: 146
roadside assistance: 221
rotating tires: 191
Round Trip Energy (navigating): 168
run out of range: 225, 226
S
safety defects, reporting: 284
safety information: 42, 49, 55
airbags: 55
child seats: 49
seat belts: 42
satellite radio: 171
Schedule: 185
schedule service: 162
scheduled charging: 185
scheduled departure: 185
using: 185
seat belts: 40, 41, 198
cleaning: 198
in a collision: 41
overview of: 40
pre-tensioners: 41
wearing when pregnant: 41
seat heaters: 136
seating capacity: 206
seating position, driving: 35
seats: 136
heaters: 136
seats, front and rear: 35
second row seats: 37
security settings: 150
self-leveling: 146
sensors: 98
Sentry Mode: 153
service data recording: 281
service intervals: 188
Settings, erasing: 12
shifting: 65
shortcuts: 9, 11
adding to My Apps: 11
restarting the touchscreen: 9
Show Calendar Upon Entry: 143, 145
side camera(s): 85
Side Clearance (Summon): 122
side collision warning: 128
SiriusXM: 171
slip start: 79
Smart Summon: 125
smartphone: 13
authenticating as a key: 13
Software Reinstall: 160
software reset: 12
software update preferences: 160
software updates: 160
specifications: 211, 213
brakes: 211
High Voltage Battery: 213
low voltage battery: 213
motor: 211
steering: 211
subsystems: 211
suspension: 213
tires: 213
transmission: 211
wheels: 213
specifications (vehicle interior): 208
specifications and dimensions: 208
specifications, exterior: 208
speed assist: 134
speed limit warning: 134
stability control: 79
standby: 153
starting: 63
steering specifications: 211
steering, automatic: 105
summer tires: 194
Index