2023 TESLA MODEL S Owners Manual

PCS_a016
Cannot charge - Poor grid power quality possible
Retry / Try other charge location or Supercharging
What this alert means:
Charging has stopped due to a condition that prevents your vehicle from charging with AC power. DC fast charging /
Supercharging should still function as expected.
This may be due to power supply disturbances caused by the external charging equipment or by the electrical
power grid. In some cases, this condition may be the result of using nearby electric devices that draw a lot of power.
If these possible causes can be ruled out, then a condition with your vehicle itself may also be affecting AC charging.
What to do:
If this alert is accompanied by another alert that specifies the condition affecting AC charging, start by investigating
that alert.
Further troubleshooting tips based on equipment type:

If there is clearly no power to the charging equipment, check the circuit breaker for the wall outlet / Wall Connector
to make sure it has not tripped.
Further troubleshooting tips based on equipment type:

If this alert persists when attempting to charge at multiple locations and with different charging equipment, it is
recommended that you schedule service.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product

What to do:
This alert is usually specific to external charging equipment and power sources and does not typically indicate an
issue with your vehicle that can be resolved by scheduling service.
Try charging with multiple, different types of charging equipment.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle

Charging has been interrupted because the onboard charger in your vehicle has detected an unusually large voltage
drop.
Likely causes of this issue include:

For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product

What to do:
If this alert persists throughout subsequent drives, schedule service at your earliest convenience. Your vehicle is OK
to drive in the meantime.
This alert is accompanied by a red indicator light on the instrument panel. For more information, see Air Suspension
on page 129.
UI_a006
Service is required
Schedule service now
What this alert means:
This alert is set remotely by Tesla when a condition requiring service is detected on your vehicle.
This alert can be set due to various conditions. When you schedule service, more information should be available.
This alert can only be cleared by a service technician after your vehicle has been serviced.
What to do:
As this alert can be present due to various conditions, it is recommended that you schedule service at your earliest
convenience.
UI_a137
Active service connection to vehicle
Service performing remote diagnostics
What this alert means:
A service technician is remotely logged into your vehicle for diagnosis or repair. You may notice some loss of
Infotainment functionality while the connection persists, but this alert does not indicate an issue with your vehicle.
Your vehicle is OK to drive.
What to do:
This alert should clear automatically after the technician completes vehicle diagnosis or repair. You may find it
necessary to restart your touchscreen to restore full Infotainment functionality after the alert has cleared.For more
information, see Restarting the Touchscreen in your vehicle

Have the electrical installation inspected by an electrician. Your electrician should make sure there is proper
grounding at your circuit breaker or power distribution box, and also make sure that appropriate connections are
made to the outlet, before you attempt to plug in the Mobile Connector again.
If you need to charge in the meantime, try charging using a different outlet, at another location, or with another type
of charging station.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle