2023 RAM PROMASTER tow

260SERVICING AND MAINTENANCE
Summer tires do not contain the all season
designation or mountain/snowflake symbol on the
tire sidewall. Use Summer tires only in sets of four;
failure to do so may adversely affect the safety and
handling of your vehicle.
Snow Tires
Some areas of the country require the use of snow
tires during the Winter. Snow tires can be identified
by a mountain/snowflake symbol on the tire
sidewall.
If you need snow tires, select tires equivalent
in size and type to the original equipment
tires. Use snow tires only in sets of four;
failure to do so may adversely affect the
safety and handling of your vehicle.

Snow tires generally have lower speed ratings than
what was originally equipped with your vehicle and
should not be operated at sustained speeds over
75 mph (120 km/h). For speeds above 75 mph (120 km/h) refer to original equipment or an
authorized tire dealer for recommended safe
operating speeds, loading and cold tire inflation
pressures.

While studded tires improve performance on ice, skid
and traction capability on wet or dry surfaces may be
poorer than that of non-studded tires. Some states
prohibit studded tires; therefore, local laws should be
checked before using these tire types.

SPARE TIRES — IF EQUIPPED
NOTE:For vehicles equipped with Tire Service Kit instead
of a spare tire, please refer to “Tire Service Kit” in
“In Case Of Emergency” for further information.
For restrictions when towing with a spare tire
designated for temporary emergency use
Ú
page 128.
Spare Tire Matching Original Equipped Tire
And Wheel — If Equipped
Your vehicle may be equipped with a spare tire and
wheel equivalent in look and function to the
original equipment tire and wheel found on the
front or rear axle of your vehicle. This spare tire
may be used in the tire rotation for your vehicle.
If your vehicle has this option, refer to an
authorized tire dealer for the recommended
tire rotation pattern.
NOTE:This spare tire may not have a TPMS sensor.
Compact Spare Tire — If Equipped
The compact spare is for temporary emergency
use only. You can identify if your vehicle is
equipped with a compact spare by looking at the
spare tire description on the Tire And Loading
Information Placard located on the driver’s side
door opening or on the sidewall of the tire.
Compact spare tire descriptions begin with the
letter “T” or “S” preceding the size designation.
Example: T145/80D18 103M.
T, S = Temporary Spare Tire

Since this tire has limited tread life, the original
equipment tire should be repaired (or replaced) and
reinstalled on your vehicle at the first opportunity.

WARNING!

Do not use Summer tires in snow/ice conditions. You
could lose vehicle control, resulting in severe injury
or death. Driving too fast for conditions also creates
the possibility of loss of vehicle control.

CAUTION!

Because of the reduced ground clearance, do not
take your vehicle through an automatic car wash
with a compact or limited use temporary spare
installed. Damage to the vehicle may result.

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SERVICING AND MAINTENANCE267
Stain Repel Fabric Cleaning Procedure —
If Equipped
Stain Repel seats may be cleaned in the following
manner:
Remove as much of the stain as possible by
blotting with a clean, dry towel.
Blot any remaining stain with a clean, damp
towel.
For tough stains, apply Mopar® Total Clean, or
a mild soap solution to a clean, damp cloth and
remove stain. Use a fresh, damp towel to
remove soap residue.
For grease stains, apply Mopar® Multi-Purpose
Cleaner to a clean, damp cloth and remove
stain. Use a fresh, damp towel to remove soap
residue.
Do not use any harsh solvents or any other form
of protectants on Stain Repel products.
Seat Belt Maintenance
Do not bleach, dye or clean the belts with chemical
solvents or abrasive cleaners. This will weaken the
fabric.
If the belts need cleaning, use a mild soap solution
or lukewarm water. Do not remove the belts from
the vehicle to wash them. Dry with a soft cloth.
Sun damage can also weaken the fabric. Replace
the belts if they appear frayed or worn or if the
buckles do not work properly.
PLASTIC AND COATED PARTS
Use Mopar® Total Clean to clean vinyl upholstery.
Cleaning Plastic Instrument Cluster
Lenses
The lenses in front of the instruments in this
vehicle are molded in clear plastic. When cleaning
the lenses, care must be taken to avoid scratching
the plastic.
Clean with a wet soft cloth. A mild soap solution
may be used, but do not use high alcohol content
or abrasive cleaners. If soap is used, wipe clean
with a clean damp cloth. Dry with a soft cloth.
WARNING!

A frayed or torn seat belt could rip apart in a collision
and leave you with no protection. Inspect the seat
belt system periodically, checking for cuts, frays, or
loose parts. Damaged parts must be replaced
immediately. Do not disassemble or modify the seat
belt system. If your vehicle is involved in a collision,
or if you have questions regarding seat belt or
retractor conditions, take your vehicle to an
authorized FCA dealer or authorized FCA Certified
Collision Care Program facility for inspection.

CAUTION!
Direct contact of air fresheners, insect repel -
lents, suntan lotions, or hand sanitizers to the
plastic, painted, or decorated surfaces of the
interior may cause permanent damage. Wipe
away immediately.
Damage caused by these type of products
may not be covered by your New Vehicle
Limited Warranty.
8

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268SERVICING AND MAINTENANCE
LEATHER SURFACES
Mopar® Total Clean is specifically recommended
for leather upholstery.

Your leather upholstery can be best preserved by
regular cleaning with a damp soft cloth. Small particles
of dirt can act as an abrasive and damage the leather
upholstery and should be removed promptly with a
damp cloth. Stubborn soils can be removed easily with
a soft cloth and Mopar® Total Clean. Care should be
taken to avoid soaking your leather upholstery with any
liquid. Please do not use polishes, oils, cleaning fluids,
solvents, detergents, or ammonia-based cleaners to
clean your leather upholstery.

NOTE:If equipped with light colored leather, it tends to
show any foreign material, dirt, and fabric dye
transfer more so than darker colors. The leather is
designed for easy cleaning, and FCA recommends
Mopar® total care leather cleaner applied on a
cloth to clean the leather seats as needed.GLASS SURFACES
All glass surfaces should be cleaned on a
regular basis with Mopar® Glass Cleaner, or any
commercial household-type glass cleaner. Never
use an abrasive type cleaner. Use caution when
cleaning the inside rear window equipped with
electric defrosters or windows equipped with radio
antennas. Do not use scrapers or other sharp
instruments that may scratch the elements.
When cleaning the rearview mirror, spray cleaner
on the towel or cloth that you are using. Do not
spray cleaner directly on the mirror.
CAUTION!
Do not use alcohol and alcohol-based and/or
ketone-based cleaning products to clean leather
upholstery, as damage to the upholstery may
result.

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276CUSTOMER ASSISTANCE
Who is Covered
You are covered by Roadside Assistance services if
you are a purchaser for use of the vehicle.
Roadside Assistance services last for five years or
60,000 miles on the odometer, whichever occurs
first, calculated from the start date of the Basic
Limited Warranty, as set forth in your Warranty
Information book.
1
1. Towing services provided through Cross Country Motor Club,
Inc. Medford, MA 02155, except in AK,CA, HI, OR, WI, and WY,
where services are provided by Cross Country Motor Club of
California, Inc., Thousand Oaks, CA 91360.
What to Do
If your vehicle requires jump start assistance, out
of gas/fuel delivery, tire service, lockout service
or towing as a result of a mechanical breakdown,
dial toll-free: USA: 1-800-521-2779/Canada:
1-800-363-4869. Provide your name, Vehicle
Identification Number (VIN) required for covered
services, license plate number, and your location,
including the telephone number from which you
are calling. Briefly describe the nature of the
problem and answer a few simple questions.
You will be given the name of the service provider
and an estimated time of arrival. If you feel you are
in an unsafe situation, please let us know. With
your consent, we will contact local police or safety
authorities. If Unable to Contact Roadside Assistance

If you are unable to contact Roadside Assistance or
unable to provide a valid Vehicle Identification Number
(VIN), and you obtain towing services on your own, you
may submit your original receipts from the licensed
towing or service facility, for services rendered within
30 days of the occurrence. Be sure to include your VIN,
odometer mileage at the time of service, and current
mailing address. We will process the claim based on
vehicle and service eligibility. If eligible, we will
reimburse you for the reasonable amount actually paid,
based on the usual and customary charges for that
service in the area where they were provided. FCA US
LLC’s determination relating to reimbursement is final.
Correspondence should be mailed to:

FCA US LLC Customer Assistance
P.O. Box 9145
Medford, MA 02155
Attention Claims Department
FCA US LLC reserves the right to modify the terms
or discontinue the Roadside Assistance Program
at any time. The Roadside Assistance program is
subject to restrictions and conditions of use, which
are determined solely by FCA US LLC.
Flat Tire Service
If you are inconvenienced by a flat tire,
we will dispatch a service provider to use your
vehicle’s temporary spare tire (if equipped)
as recommended in your Owner’s Manual.
This is not a permanent flat tire repair.
Out of Gas/Fuel Delivery
Drivers cannot always count on a gas station being
nearby, especially when traveling away from home.
We will dispatch a service provider to deliver a
small amount of fuel (maximum two gallons) to get
you to a nearby station. This service is limited to
two occurrences in a 12-month period.
Battery Jump Assistance
No time is a good time for a depleted battery. With
Roadside Assistance, you do not have to worry
about being stranded. We will dispatch a service
provider to provide you with a battery jump
anytime, day or night.
Lockout Service
Whether the keys are locked in your vehicle or
frozen locks are keeping you from getting on your
way, help is just a phone call away. This service is
limited to providing access to the vehicle’s seating
area. It does not cover the cost of replacement
keys.

23_VF_OM_EN_USC_t.book Page 276

CUSTOMER ASSISTANCE277
Towing Service
Our towing service gives you peace of mind and
confidence. If your vehicle becomes disabled as
a result of a mechanical breakdown, Roadside
Assistance will dispatch a towing service to
transport your vehicle to the closest authorized
Chrysler, Dodge, Jeep®, or Ram dealer. If you
choose to go to another dealer, you will be
responsible for the cost if the extra distance
exceeds 10 miles.
FCA US LLC CUSTOMER CENTER
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726-4636
FCA CANADA INC. CUSTOMER CENTER
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983
French
MEXICO
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D.F.
In Mexico City: 800-505-1300
Outside Mexico City: +(52) 55 50817568
PUERTO RICO AND US VIRGIN ISLANDS
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (866) 726-4636
Fax: (787) 782-3345
CUSTOMER ASSISTANCE FOR THE
H
EARING OR SPEECH IMPAIRED
(TDD/TTY)
To assist customers who have hearing difficulties,
FCA US LLC has installed special Telecommu -
nication Devices for the Deaf (TDD) equipment
at its customer center. Any hearing or speech
impaired customer, who has access to a TDD or a
conventional teletypewriter (TTY) in the United
States, can communicate with FCA US LLC by
dialing 1-800-380-2479.

Canadian residents with hearing difficulties that
require assistance can use the special needs relay
service offered by Bell Canada. For TTY teletypewriter
users, dial 711 and for Voice callers, dial
1-800-855-0511 to connect with a Bell Relay Service
operator.

SERVICE CONTRACT
You may have purchased a service contract for a
vehicle to help protect you from the high cost of
unexpected repairs after FCA US LLC’s New Vehicle
Limited Warranty expires. The Mopar® Vehicle
Protection plans are the ONLY vehicle extended
protection plans authorized, endorsed and backed
by FCA US LLC to provide additional protection
beyond your vehicle’s warranty. If you purchased a
Mopar® Vehicle Protection Plan, you will receive
Plan Provisions and an Owner Identification Card in
the mail within three weeks of the vehicle delivery
date. If you have any questions about the service
contract, call FCA US LLC's Service Contract
National Customer Hotline at 1-800-521-9922
(Canadian residents, call (800) 465-2001
English/(800) 387-9983 French).
FCA US LLC is not responsible for any service
contract you may have purchased from another
manufacturer. If you require service after the FCA
US LLC New Vehicle Limited Warranty expires,
please refer to the contract documents, and
contact the person listed in those documents.
We appreciate that you have made a major
investment when you purchased the vehicle.
An authorized dealer has also made a major
investment in facilities, tools, and training to
assure that you are absolutely delighted with
the ownership experience.
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284 Brake/Transmission Interlock
......................... 81Bulb Replacement......................................... 244Bulbs, Light.......................................... 191, 244
C
Camera, Rear...................................... 119, 120Capacities, Fluid............................................ 273Caps, Filler Fuel........................................................... 122Oil (Engine)................................................ 225Radiator (Coolant Pressure)...................... 234Car Washes................................................... 266Carbon Monoxide Warning............................ 192Cargo Area Cover............................................. 51Cargo Compartment........................................ 51Cargo Light...................................................... 36Cellular Phone............................................... 151Certification Label......................................... 123Change Engine Oil — If Equipped
S
.............. 57Change Oil Indicator........................................ 57Changing A Flat Tire....................................... 196Chart, Tire Sizing............................................ 250Check Engine Light (Malfunction
Indicator Light)................................................ 74Checking Your Vehicle For Safety.................. 189Checks, Safety............................................... 189Child Restraint............................................... 185
Child RestraintsBooster Seats........................................... 187Child Seat Installation.............................. 189Infant And Child Restraints....................... 186Older Children And Child Restraints......... 187Clean Air Gasoline......................................... 271CleaningWheels..................................................... 262Climate Control................................................ 40Manual........................................................ 40Rear............................................................. 43Cold Weather Operation.................................. 76Compact Spare Tire...................................... 260Contract, Service.......................................... 277Cooling Pressure Cap (Radiator Cap)............ 234Cooling System............................................. 233Adding Coolant (Antifreeze)...................... 233Coolant Level................................... 233, 234Cooling Capacity....................................... 273Disposal Of Used Coolant......................... 234Drain, Flush, And Refill............................. 233Inspection................................................. 234Points To Remember................................ 234Pressure Cap............................................ 234Radiator Cap............................................ 234Selection Of Coolant (Antifreeze)..... 233, 273Corrosion Protection..................................... 265Cruise Control (Speed Control)................. 87, 88
Cruise Light......................................................72Customer Assistance.................................... 275Customer Programmable Features............... 134Cybersecurity................................................ 133
D
Dealer Service............................................... 227Defroster, Windshield................................... 190Diagnostic System, Onboard............................74Dimmer Control Switch....................................37Dimmer SwitchHeadlight.....................................................34DipsticksAutomatic Transmission........................... 236Oil (Engine)............................................... 226Disable Vehicle Towing................................. 219DisposalAntifreeze (Engine Coolant)...................... 234Door Ajar..........................................................66Door Ajar Light.................................................66Door Locks.......................................................21Automatic....................................................23Doors...............................................................21Driver’s Seat Back Tilt......................................23DrivingThrough Flowing, Rising, Or Shallow Standing Water
.................................................... 131Drowsy Driver Detection................................ 157

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285
E
Electric Brake Control System
....................... 153Electric Parking Brake..................................... 78Electric Remote Mirrors................................... 32Electrical Power Outlets................................... 46Electronic Speed Control (Cruise Control)........ 88Electronic Stability Control (ESC)...................154Electronic Throttle Control Warning Light........ 67Emergency Braking........................................ 167Emergency, In Case Of Freeing Vehicle When Stuck...................... 218Jacking...................................................... 196Jump Starting............................................ 214Emission Control System Maintenance........... 74Engine........................................................... 225Air Cleaner................................................. 228Block Heater............................................... 77Break-In Recommendations........................ 78Checking Oil Level..................................... 226Compartment............................................ 225Compartment Identification...................... 225Coolant (Antifreeze)......................... 233, 273Cooling...................................................... 233Exhaust Gas Caution................................. 192Fails To Start............................................... 77Flooded, Starting......................................... 77Fuel Requirements.......................... 270, 273Jump Starting............................................ 214
Oil.................................................... 228, 273Oil Filler Cap............................................. 225Oil Filter.................................................... 228Oil Selection.................................... 228, 273Oil Synthetic............................................. 228Overheating.............................................. 216Starting........................................................ 76Enhanced Accident Response Feature......... 220Entry System, Illuminated................................ 38Ethanol......................................................... 271Exhaust Gas Cautions................................... 192Exhaust System................................... 192, 232Exterior Lights.........................................33, 191
F
FiltersAir Cleaner
................................................ 228Air Conditioning..................................43, 230Engine Oil................................................. 228Engine Oil Disposal................................... 228FlashersHazard Warning........................................ 193Turn Signals............................................. 191Flat Tire Changing................................ 249, 260Flat Tire Stowage................................. 249, 260Flooded Engine Starting................................... 77Fluid Capacities............................................ 273Fluid Leaks................................................... 191
Fluid Level ChecksAutomatic Transmission........................... 236Brake........................................................ 235Cooling System......................................... 233Engine Oil................................................. 226Fog Lights........................................................35Fold-Flat Seats.................................................23Forward Collision Warning............................ 164Four-Way Hazard Flasher.............................. 193Freeing A Stuck Vehicle................................. 218Fuel............................................................... 270Additives................................................... 271Clean Air................................................... 271Ethanol..................................................... 271Filler Cap (Gas Cap).................................. 122Gasoline................................................... 270Materials Added....................................... 271Methanol.................................................. 271Octane Rating.................................. 270, 273Requirements.................................. 270, 273Tank Capacity........................................... 273Fuses............................................................ 236
G
Gas Cap (Fuel Filler Cap)...................... 122, 123Gasoline, Clean Air........................................ 271Gasoline, Reformulated................................ 27111

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286 Gauges Fuel
............................................................. 69Gear Ranges.................................................... 82Gear Selector Override.................................. 217Glass Cleaning............................................... 268Gross Axle Weight Rating..................... 123, 125Gross Vehicle Weight Rating................ 123, 124GuideBody Builders................................................ 8GVWR............................................................ 123
H
HazardDriving Through Flowing, Rising, Or Shallow Standing Water
..................................... 131Hazard Warning Flashers.............................. 193Head Restraints............................................... 28HeadlightsAutomatic.................................................... 34Cleaning.................................................... 266High Beam.................................................. 34High Beam/Low Beam Select Switch.......... 34Passing........................................................ 34Switch......................................................... 33Heated Mirrors................................................ 33Heated Seats................................................... 26Heater, Engine Block....................................... 77High Beam/Low Beam Select (Dimmer)
Switch.............................................................. 34Hill Start Assist.............................................. 155
HitchesTrailer Towing........................................... 126Hood Prop........................................................ 50Hood Release.................................................. 50
I
Ignition............................................................. 16Switch.......................................................... 16Illuminated Entry.............................................. 38Immobilizer (Sentry Key).................................. 16Inside Rearview Mirror............................30, 193Instrument ClusterDescriptions................................................ 55Display......................................................... 56Display Controls........................................... 56Menu Items................................................. 57Instrument Panel Lens Cleaning................... 267Intelligent Speed Assist................................... 87Interior And Instrument Lights......................... 36Interior Appearance Care.............................. 266Interior Lights................................................... 36Intermittent Wipers (Delay Wipers).................. 39InverterPower.......................................................... 47iPod/USB/MP3 Control.................................... 45
J
Jack Location................................................ 196Jack Operation.............................................. 196Jacking And Tire Changing............................ 196
Jacking And Tire Changing
S
..................... 196Jacking And Tire Changing Instructions......... 197Jump Starting................................................ 214
K
Key Fob............................................................13Programming Additional Key Fobs...............15Key Fob Battery Service (Remote
Keyless Entry)..................................................14Key Fob Programming (Remote
Keyless Entry)..................................................15Keyless Enter ‘n Go™.......................................22Passive Entry...............................................22Keys.................................................................13Replacement...............................................15Sentry (Immobilizer).....................................16
L
Lane Change Assist..........................................35LaneSense.................................................... 116Lap/Shoulder Belts....................................... 172Latches......................................................... 191Hood............................................................50Lead Free Gasoline....................................... 270Leaks, Fluid................................................... 191Life Of Tires................................................... 258Light Bulbs........................................... 191, 244

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