©2022 FCA US LLC. All Rights Reserved. Tous droits réservés. Ram is a registered trademark of FCA US LLC.
Ram est une marque déposée de FCA US LLC. App Store is a registered trademark of Apple Inc. Google Play Store is a registered trademark of Google.
2023 PROMASTER CITY
First Edition
23_VM_OM_EN_USC
Whether it is providing information about specific product features, taking a tour through your vehicle’s heritage, knowing what steps to take following an accident or scheduling your next appointment, we know you will find the app an important
extension of your Ram vehicle. Simply download the app, select your make and model and enjoy the ride. To get this app, go directly to the App Store
® or Google Play® Store and enter the search keyword “ram toolbox” (U.S. residents only).
DOWNLOAD THE MOST UP-TO-DATE OWNER’S MANUAL,
RADIO AND W
ARRANTY BOOKS
OWNERS.MOPAR.CA CANADA
MOPAR.COM/OM USA2023 PROMASTER CITY
OWNER’S MANUAL©2022 FCA US LLC. All Rights Reserved. Tous droits réservés. Ram is a registered trademark of FCA US LLC.
Ram est une marque déposée de FCA US LLC. App Store is a registered trademark of Apple Inc. Google Play Store is a registered trademark of Google.
2023 PROMASTER
Second Edition
23_VF_OM_EN_USC
Whether it is providing information about specific product features, taking a tour through your vehicle’s heritage, knowing what steps to take following an accident or scheduling your next appointment, we know you will find the app an important
extension of your Ram vehicle. Simply download the app, select your make and model and enjoy the ride. To get this app, go directly to the App Store
® or Google Play® Store and enter the search keyword “ram toolbox” (U.S. residents only).
DOWNLOAD THE MOST UP-TO-DATE OWNER’S MANUAL,
RADIO AND W
ARRANTY BOOKS
OWNERS.MOPAR.CA CANADAMOPAR.COM/OM
USA2023 PROMASTER
OWNER’S MANUAL
The driver’s primary responsibility is the safe operation of the vehicle. Driving while distracted can result in loss of vehicle control, resulting in an accident and personal injury. FCA US LLC strongly recommends that the driver use extreme caution when using any device or feature that may take their attention off the
road. Use of any electrical devices, such as cellular telephones, computers, portable radios, vehicle navigation or other devices, by the driver while the vehicle is moving is dangerous and could lead to a serious accident. Texting while driving is also dangerous and should never be done while the vehicle is moving. If
you find yourself unable to devote your full attention to vehicle operation, pull off the road to a safe location and stop your vehicle. Some states or provinces
prohibit the use of cellular telephones or texting while driving. It is always the driver’s responsibility to comply with all local laws.
This Owner’s Manual has been prepared to help you get acquainted with your new Ram brand vehicle and to provide a convenient reference for common questions.
Not all features shown in this manual may apply to your vehicle. For additional information on accessories to help personalize your vehicle, visit
mopar.com/om (USA), owners.mopar.ca (Canada) or your local Ram brand dealer.
This Owner’s Manual is intended to familiarize you with the important features of your vehicle. Your most up-to-date Owner’s Manual, Navigation/Uconnect manuals and Warranty Booklet can be found by visiting the website on the back cover.
U.S. Residents: If you are the first registered retail owner of your vehicle, you may obtain a complimentary printed copy of the Warranty Booklet by calling
1-866-726-4636 or by contacting your dealer. Replacement kits can be purchased by visiting www.techauthority.com.
Canadian Residents: If you are the first registered retail owner of your vehicle, you may obtain a complimentary printed copy of the Warranty Booklet or
purchase a replacement kit by calling 1-800-387-1143 or by contacting your dealer.
DRIVING AND ALCOHOL
Drunk driving is one of the most frequent causes of accidents. Your driving ability can be seriously impaired with blood alcohol levels far below the legal
minimum. If you are drinking, don’t drive. Ride with a designated non-drinking driver, call a cab, a friend or use public transportation.
WARNING
Driving after drinking can lead to an accident. Your perceptions are less sharp, your reflexes are slower and your judgment is impaired when you have been drinking. Never drink and then drive.
WARNING: Operating, servicing and maintaining a passenger vehicle or off-highway
motor vehicle can expose you to chemicals including engine exhaust, carbon monoxide, phthalates,
and lead, which are known to the State of California to cause cancer and birth defects or other
reproductive harm. To minimize exposure, avoid breathing exhaust, do not idle the engine except
as necessary, service your vehicle in a well-ventilated area and wear gloves or wash your hands frequently
when servicing your vehicle. For more information go to www.P65Warnings.ca.gov/passenger-vehicle.
This Owner’s Manual illustrates and describes the operation of features and equipment that are either standard or optional on this vehicle. This manual
may also include a description of features and equipment that are no longer available or were not ordered on this vehicle. Please disregard any features and
equipment described in this manual that are not on this vehicle. FCA US LLC reserves the right to make changes in design and specifications, and/or make
additions to or improvements to its products without imposing any obligation upon itself to install them on products previously manufactured.
With respect to any vehicles sold in Canada, the name FCA US LLC shall be deemed to be deleted and the name FCA Canada Inc. used in substitution
therefore.
ROADSIDE ASSISTANCE
24 HOURS, 7 DAYS A WEEK AT YOUR SERVICE. CALL 1-800-521-2779 OR VISIT CHRYSLER.RSAHELP.COM (USA)
CALL 1-800-363-4869 OR VISIT FCA.ROADSIDEAID.COM (CANADA) SERVICES: Flat Tire Service, Out Of Gas/Fuel Delivery, Battery Jump Assistance, Lockout Service and Towing Service
Please see the Customer Assistance chapter in this Owner’s Manual for further information.
FCA US LLC reserves the right to modify the terms or discontinue the Roadside Assistance Program at any time. The Roadside Assistance Program is subject to
restrictions and conditions of use, that are determined solely by FCA US LLC.
4
Indications On The Display ........................... 102
Minimum Risk Maneuver.............................. 103 System Status................................................ 103
System Operation/Limitations ..................... 103
PARKSENSE FRONT/REAR PARK ASSIST —
IF EQUIPPED ........................................................ 104
ParkSense Sensors ....................................... 105
ParkSense Warning Display.......................... 105
ParkSense Display ........................................ 105
Enabling And Disabling ParkSense .............. 108
Service The ParkSense Park Assist
System ........................................................... 108ParkSense Park Assist Failure Indications .. 108
Cleaning The ParkSense System ................. 108ParkSense Park Assist System Usage
Precautions .................................................... 109
Side Distance Warning System ................... 110
PARKSENSE ACTIVE PARK ASSIST
SYSTEM — IF EQUIPPED ..................................... 112
Enabling And Disabling The ParkSense
Active Park Assist System ............................. 112
Parallel/Perpendicular Parking Space
Assistance Operation .................................... 113
Exiting The Parking Space ............................ 116
LANESENSE — IF EQUIPPED ............................. 116
LaneSense Operation ................................... 116Turning LaneSense On Or Off ....................... 117
LaneSense Warning Message ...................... 117Changing LaneSense Status ........................ 119
PARKVIEW REAR BACK UP CAMERA .............. 119 SURROUND VIEW CAMERA SYSTEM —
IF EQUIPPED ........................................................ 120
REFUELING THE VEHICLE ................................... 122
Loose Fuel Filler Cap Message .................... 123
VEHICLE LOADING .............................................. 123
Vehicle Certification Label ............................ 123
Gross Vehicle Weight Rating (GVWR) .......... 123
Gross Axle Weight Rating (GAWR) ............... 123
Tire Size ......................................................... 123
Rim Size ......................................................... 124
Inflation Pressure .......................................... 124
Curb Weight ................................................... 124
Overloading.................................................... 124
Loading ......................................................... 124
TRAILER TOWING ................................................ 124
Common Towing Definitions......................... 124
Trailer Hitch Classification ............................ 126
Trailer Towing Weights (Maximum Trailer
Weight Ratings) ............................................ 126
Trailer And Tongue Weight ........................... 127Towing Requirements .................................. 127
Towing Tips ................................................... 130
RECREATIONAL TOWING (BEHIND
MOTORHOME) .................................................... 130
Towing This Vehicle Behind Another
Vehicle ........................................................... 130
Recreational Towing...................................... 131
DRIVING TIPS ....................................................... 131
Driving On Slippery Surfaces ....................... 131
Driving Through Water ................................. 131
MULTIMEDIA
UCONNECT SYSTEMS ......................................... 133
CYBERSECURITY ................................................. 133
UCONNECT SETTINGS ........................................ 134 Customer Programmable Features ............. 134
RADIO OPERATION AND MOBILE PHONES...... 151
Regulatory And Safety Information .............. 151
SAFETY
SAFETY FEATURES .............................................. 152Anti-Lock Brake System (ABS)...................... 152
Electronic Brake Control (EBC) System ...... 153
DROWSY DRIVER DETECTION (DDD) —
IF EQUIPPED ......................................................... 157
To Activate/Deactivate ................................. 157
System Operation.......................................... 157
AUXILIARY DRIVING SYSTEMS .......................... 158
Blind Spot Monitoring (BSM) —
If Equipped ................................................... 158
Forward Collision Warning (FCW) With
Mitigation — If Equipped ............................... 164
Tire Pressure Monitoring
System (TPMS) .............................................. 168
OCCUPANT RESTRAINT SYSTEMS ................... 170
Occupant Restraint Systems Features ....... 170
Important Safety Precautions ...................... 170
Seat Belt Systems ........................................ 171
Supplemental Restraint Systems (SRS) ...... 178Child Restraints ............................................. 185
23_VF_OM_EN_USC_t.book Page 4
16GETTING TO KNOW YOUR VEHICLE
NOTE:
When having the Sentry Key Immobilizer system
serviced, bring all vehicle keys with you to an
authorized dealer.
Keys must be ordered to the correct key cut to
match the vehicle locks.
It is not mandatory to replace the key fob if a
new emergency key is needed, and vice versa.
SENTRY KEY
The Sentry Key Immobilizer system prevents
unauthorized vehicle operation by disabling the
engine. The system does not need to be armed or
activated. Operation is automatic, regardless of
whether the vehicle is locked or unlocked.
The system uses a key fob, keyless push button
ignition and a Radio Frequency (RF) receiver to
prevent unauthorized vehicle operation. Therefore,
only key fobs that are programmed to the vehicle
can be used to start and operate the vehicle.
The system will shut the engine off in two seconds
if an invalid key fob is used to start the engine.
After placing the ignition switch in the ON/RUN
position, the Vehicle Security Light will turn on for
three seconds for a bulb check. If the light remains on after the bulb check, it indicates that there is a
problem with the electronics. In addition, if the light
begins to flash after the bulb check, it indicates
that someone used an invalid key fob to start the
engine. Either of these conditions will result in the
engine being shut off after two seconds.
If the Vehicle Security Light turns on during normal
vehicle operation (vehicle running for longer than
10 seconds), it indicates that there is a fault in the
electronics. Should this occur, have the vehicle
serviced as soon as possible by an authorized dealer.
All of the key fobs provided with your new vehicle
have been programmed to the vehicle electronics
Ú
page 280.
NOTE:A key fob that has not been programmed is also
considered an invalid key.
IGNITION SWITCH
KEYLESS ENTER ‘N GO™ IGNITION
This feature allows the driver to operate the
ignition switch with the push of a button as long as
the key fob is in the passenger compartment within
the area of the front driver and passenger seats.
The START/STOP ignition button has three
operating modes: OFF, ON/RUN, and START.
START/STOP Ignition Button
The push button ignition can be placed in the
following modes:
OFF
The engine is stopped
Some electrical devices (e.g. power locks,
alarm, etc.) are still available
CAUTION!
The Sentry Key Immobilizer system is not compatible
with some aftermarket Remote Start systems. Use
of these systems may result in vehicle starting
problems and loss of security protection.
23_VF_OM_EN_USC_t.book Page 16
GETTING TO KNOW YOUR VEHICLE29
UCONNECT VOICE RECOGNITION —
IF EQUIPPED
INTRODUCING VOICE RECOGNITION
Start using Uconnect Voice Recognition with
these helpful quick tips. It provides the key Voice
Commands and tips you need to know to control
your vehicle’s Voice Recognition (VR) system.
NOTE:Voice Recognition is only available on the
Uconnect 5 NAV With 10.1-inch Display.
BASIC VOICE COMMANDS
The following can be given at any point while using
your Uconnect system.
Push the VR button and after the beep, say a
command. You can also say the system “Wake Up”
word, “Hey Uconnect” or “Hey Ram”, and then say
a command. The factory default Wake Up word is
set to “Hey Uconnect” and can be reprogrammed
through the Uconnect Settings. After the beep, say:
“Cancel ” to stop a current voice session.
“Help ” to hear a list of suggested Voice
Commands.
“ Repeat ” to listen to the system prompts again.
Notice the visual cues that inform you of your Voice
Recognition system’s status.
GET STARTED
The VR button is used to activate/deactivate
your Voice Recognition system. You can also use
the system’s “Wake Up” word to activate voice
recognition. The “Wake Up” word can be set
through the Uconnect Settings Ú page 134.
Helpful hints for using Voice Recognition:
Reduce background noise. Wind noise and
passenger conversations are examples of noise
that may impact recognition.
Speak clearly at a normal pace and volume
while facing straight ahead.
Each time you give a Voice Command, first push the
VR button, wait until after the beep, then say your
Voice Command. Also, you can say the vehicle
“Wake Up” word to issue a Voice Command.
The available “Wake Up” words are “Hey Uconnect”
and “Hey Ram”.
You can interrupt the help message or system
prompts by pushing the VR button and saying a
Voice Command from the current category.
Uconnect Voice Command Buttons
1 — Push To Answer a Phone Call
2 — For Vehicles Equipped With Navigation: Push
The Voice Recognition Button To Begin Radio,
Media, Navigation, Climate, Start Or Answer A
Phone Call, And Send Or Receive A Text
2 — For Vehicles Not Equipped With Navigation:
Push The Phone Button To Answer An Incoming
Phone Call
3 — Push To End A Phone Call
2
23_VF_OM_EN_USC_t.book Page 29
30GETTING TO KNOW YOUR VEHICLE
ADDITIONAL INFORMATION
© 2022 FCA US LLC. All rights reserved. Mopar and
Uconnect are registered trademarks and Mopar
Owner Connect is a trademark of FCA US LLC.
SiriusXM® and all related marks and logos are
trademarks of SiriusXM® Radio Inc. Ú page 280.
For Uconnect system support, call
1-877-855-8400 (24 hours a day 7 days a week)
or visit
DriveUconnect.com (US) or DriveUconnect.ca (Canada).
MIRRORS
INSIDE REARVIEW MIRROR
Manual Mirror — If Equipped
The rearview mirror can be adjusted up, down, left,
and right. The mirror should be adjusted to center
on the view through the rear window.
Headlight glare can be reduced by moving the
small control under the mirror to the night position
(toward the rear of the vehicle). The mirror should
be adjusted while set in the day position (toward
the windshield).
Adjusting Rearview Mirror
Digital Rearview Mirror — If Equipped
The Digital Rearview Mirror provides a high
definition, wide and unobstructed view of the
road behind while driving.
Position the mirror in the regular Automatic
Dimming Mirror mode, then activate the Digital
Rearview Mirror mode.
To activate the Digital Rearview Mirror, pull the
on/off control lever on the bottom of the mirror
rearward toward the driver.
Digital Rearview Mirror
Push the menu button next to the on/off control to
access the following mirror options:
Brightness
Tilt
Use the left and right buttons to scroll through
menu options.
When not in use, push the on/off forward toward
the windshield to return the mirror to the regular
Automatic Dimming Mirror.
1 — On/Off Control
2 — Menu Button
3 — Left Scroll Button
4 — Right Scroll Button
23_VF_OM_EN_USC_t.book Page 30
40GETTING TO KNOW YOUR VEHICLE
The Rain Sensing system has protection features
for the wiper blades and arms, and will not operate
under the following conditions:
Low Ambient Temperature
— When the ignition is
first placed in the ON position, the Rain Sensing
system will not operate until the wiper switch is
moved, vehicle speed is greater than 3 mph
(5 km/h), or the outside temperature is greater
than 32°F (0°C).
Transmission In NEUTRAL Position — When the
ignition is ON, and the automatic transmission
is in the NEUTRAL position, the Rain Sensing
system will not operate until the wiper switch is
moved, vehicle speed is greater than 3 mph
(5 km/h), or the gear selector is moved out of
the NEUTRAL position.
Remote Start Mode Inhibit — On vehicles
equipped with a Remote Start system,
Rain Sensing wipers are not operational when
the vehicle is in the Remote Start mode.
The user can activate the Rain Sensing Wipers in
three ways:
Moving the lever from the O (off) position to the
intermittent positions.
One Mist command actuation.
The vehicle speed exceeds 3 mph (5 km/h) and
the rain sensor detects the presence of rain.
NOTE:In the event of a rain sensor failure, a dedicated
telltale on the instrument cluster will appear to
warn the customer (if equipped).
CLIMATE CONTROLS
The Climate Control system allows you to regulate
the temperature, air flow, and direction of air
circulating throughout the vehicle. The controls are
located on the touchscreen and on the instrument
panel below the radio.
MANUAL CLIMATE CONTROL
D
ESCRIPTIONS AND FUNCTIONS
Uconnect 5 NAV With 10.1-inch Display With Manual
Climate Controls Uconnect 5 With 7-inch Display With Manual Climate
Controls
MAX A/C Button — If Equipped
Press and release the MAX A/C button on
the touchscreen to change the current
setting to the coldest output of air.
The MAX A/C indicator illuminates when
MAX A/C is on. Pressing the button again will cause
the MAX A/C operation to exit.
A/C Button — If Equipped
Push the A/C button to engage the Air
Conditioning (A/C). The A/C indicator
illuminates when A/C is on.
23_VF_OM_EN_USC_t.book Page 40
GETTING TO KNOW YOUR VEHICLE45
USB CONTROL — IF EQUIPPED
The USB ports are located on the instrument panel to
the right of the radio. This feature allows an external
USB device to be plugged into the USB port.
Plugging in a smartphone device to a USB port
may activate Android Auto™ or Apple CarPlay®
features, if equipped. For further information, refer
to “Android Auto™” or “Apple CarPlay®” in the
Owner’s Manual Supplement.
NOTE:Two devices can be plugged in at the same time,
and both ports will provide charging capabilities.
Only one port can transfer data to the system at
a time.
For example, if a device is plugged into the Type A
USB port and another device is plugged into the
Type C USB port, a message will appear and allow
you to select which device to use.
Different scenarios are listed as follows when a
non-phone device is plugged into the smaller and
larger USB ports, and when a phone device is
plugged into the smaller and larger USB ports:
“A new device is now connected. Previous
connection was lost.”
“(Phone Name) now connected. Previous
connection was lost.”
“Another device is in use through the same USB
port. Please disconnect the first device to use
the second device.”
Plugging in a phone or another USB device may cause
the connection to a previous device to be lost.
AUX Jack And USB Ports
By using a USB cable to connect an external device:
The device can be played on the vehicle’s sound
system, providing the artist, track title, and
album information on the radio display.
NOTE:Depending on track configuration, track infor -
mation may not be present on the radio display.
The device can be controlled using the radio
buttons to play, and browse the contents of the
device.
The audio device battery charges when plugged
into the USB port.
NOTE:Charge unsupported devices with the Charge Only
USB ports. If an unsupported device is plugged into
a Media USB port, a message will display on the
touchscreen that the device is not supported by
the system.
USB Charging Port
The USB connector port can be used for charging
purposes only. Use the connection cable to
connect an external USB device to the vehicle's
USB charging port.
NOTE:If the device battery to be charged is completely
depleted, it may take awhile to charge.
1 — Media USB C and A Ports
WARNING!
Do not plug in or remove the external device
while driving. Failure to follow this warning could
result in a collision.
2
23_VF_OM_EN_USC_t.book Page 45