2023 FORD SUPER DUTY service

MOBILE DEVICE DATA
If you connect a mobile device to yourvehicle, you can display data from yourdevice on the touchscreen for example,music and album art. You can share yourvehicle data with mobile apps on yourdevice through the system. See AppRequirements (page 575).
The mobile apps function operates by yourconnected device sending data to us in theUnited States. The data is encrypted andincludes, for example, the vehicleidentification number of your vehicle, theSYNC module serial number, odometer,enabled apps, usage statistics anddebugging information. We retain it onlyas long as necessary to provide the service,to troubleshoot, for continuousimprovement and to offer you productsand services that may be of interest to youaccording to your preferences and whereallowed by law.
If you connect a cell phone to the system,the system creates a profile that links tothat cell phone. The cell phone profileenables more mobile features and efficientoperation. The profile contains, forexample data from your phonebook, readand unread text messages and call history,including history of calls when your cellphone was not connected to the system.
If you connect a media device, the systemcreates and retains a media device indexof supported media content. The systemalso records a short diagnostic log ofapproximately 10 minutes of all recentsystem activity.
The cell phone profile, media device indexand diagnostic log remain in your vehicleunless you delete them and are generallyaccessible only in your vehicle when youconnect your cell phone or media device.If you no longer plan to use the system oryour vehicle, we recommend you use thesystem reset function to erase the storedinformation. See Performing a SystemReset (page ?).
System data cannot be accessed withoutspecial equipment and access to yourvehicle's module.
For additional information about ourprivacy policy, refer to the local Fordwebsite.
Note:To find out if your vehicle hasconnectivity technology, visitwww.FordConnected.com.
EMERGENCY CALL SYSTEM
DATA
When the emergency call system is active,it may disclose to emergency services thatyour vehicle has been in a crash involvingthe deployment of an airbag or activationof the fuel pump shut-off. Certain versionsor updates to the emergency call systemmay also be capable of electronically orverbally disclosing to emergency servicesoperators your vehicle location or otherdetails about your vehicle or crash to assistemergency services operators to providethe most appropriate emergency services.If you do not want to disclose thisinformation, do not activate the emergencycall system.
Note:You cannot deactivate emergencycall systems that are required by law.
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WARNING: Do not attempt toservice, repair, or modify thesupplementary restraint system orassociated components. Failure tofollow this instruction could result inpersonal injury or death.
WARNING: Several airbag systemcomponents get hot after inflation. Toreduce the risk of injury, do not touchthem after inflation.
WARNING: If a supplementaryrestraint system component hasdeployed, it will not function again. Havethe system and associated componentsinspected as soon as possible. Failure tofollow this instruction could result inpersonal injury or death.
SWITCHING THE PASSENGER
AIRBAG ON AND OFF
WARNING: Even with advancedrestraints systems, properly restrainchildren 12 and under in a rear seatingposition. Failure to follow this couldseriously increase the risk of injury ordeath.
WARNING: The front passengerairbag is not designed to offer protectionto an occupant in the center seatingposition.
WARNING: Your vehicle may havean airbag deactivation switch. Beforedriving, always look at the switch tomake sure it is in the appropriateposition. Failure to put the switch in theproper position can increase the risk ofserious injury or death in a crash.
The front passenger airbag on and offswitch has indicators that illuminate,indicating that the front passenger frontalairbag is either on or off. The indicators arenear the center of the instrument panel.
Note:The indicators illuminate for a shortperiod of time when you switch the ignitionon to confirm it is functional.
Passenger AirbagPassenger Airbag StatusIndicatorSwitch Position
DisabledOFF: IlluminatedOff
ON: Not Illuminated
EnabledOFF: Not IlluminatedOn
ON: Illuminated
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Switching the Passenger AirbagOff
WARNING: If the light does notilluminate when the passenger airbagswitch is off and you switch the ignitionon, have the passenger airbag switchserviced immediately by a qualifiedtechnician.
WARNING: To avoid switching onthe airbag, always remove the ignitionkey with the switch in the off position.
WARNING: If your vehicle has rearseats, always transport children who are12 and younger in the rear seat. Alwaysuse seatbelts and child restraintsproperly. Do not place a child in a rearfacing infant seat in the front seat unlessyour vehicle is equipped with an airbagon and off switch and the passengerairbag is turned off. This is because theback of the infant seat is too close to theinflating airbag and the risk of a fatalinjury to the infant when the airbaginflates is substantial.
The passenger airbag on and off switch isin the glovebox.
1.Insert the ignition key, turn the switchto OFF and hold in OFF while removingthe key.
2.When you switch the ignition on, thepassenger airbag off light illuminatesbriefly, momentarily shuts off and thenswitches back on. This indicates thatthe passenger airbag is deactivated.
Switching the Passenger AirbagOn
WARNING: The seatbelts for thedriver and right front passenger seatingpositions are specifically designed tooperate together with the airbags incertain types of crashes. When youswitch off your airbag, you not only losethe protection of the airbag, you alsomay reduce the effectiveness of yourseatbelt system. If the passenger doesnot meet the requirements stated in theNational Highway Traffic SafetyAdministration or Transport Canadadeactivation criteria, switching off theairbag can increase the risk of seriousinjury or death in a crash.
WARNING: If your vehicle has rearseats, always transport children who are12 and younger in the rear seat. Alwaysuse seatbelts and child restraintsproperly. Do not place a child in a rearfacing infant seat in the front seat unlessyour vehicle is equipped with an airbagon and off switch and the passengerairbag is turned off. This is because theback of the infant seat is too close to theinflating airbag and the risk of a fatalinjury to the infant when the airbaginflates is substantial.
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WARNING: If the passenger airbagoff light is illuminated when thepassenger airbag switch is on and theignition is on, have the passenger airbagswitch serviced immediately by aqualified technician.
The passenger airbag remains off until youswitch it back on.
1.Insert the ignition key and turn theswitch to ON.
2.The passenger airbag off light brieflyilluminates when you switch theignition on. This indicates that thepassenger airbag is operational.
The passenger side airbag should alwaysbe on, and the passenger airbag off lightshould not be illuminated, unless thepassenger is a person who meets therequirements stated either in Category 1, 2or 3 of the National Highway Traffic SafetyAdministration or Transport Canadadeactivation criteria which follows.
The vast majority of drivers and passengersare much safer with an airbag thanwithout. To do their job and reduce the riskof life threatening injuries, airbags mustopen with great force, and this force canpose a potentially deadly risk in somesituations, particularly when a front seatoccupant is not properly buckled up. Themost effective way to reduce the risk ofunnecessary airbag injuries withoutreducing the overall safety of the vehicleis to make sure all occupants are properlyrestrained in the vehicle, especially in thefront seat. This provides the protection ofseatbelts and permits the airbags toprovide the additional protection they weredesigned to provide. If you choose todeactivate your airbag, you are losing thevery significant risk reducing benefits ofthe airbag and you are also reducing theeffectiveness of the seatbelts. Seatbeltsin modern vehicles are designed to workas a safety system with the airbags.
National Highway Traffic SafetyAdministration DeactivationCriteria-Excluding Canada
WARNING: This vehicle has specialenergy management seatbelts for thedriver and right front passenger. Theseparticular seatbelts are specificallydesigned to work with airbags to helpreduce the risk of injury in a crash. Theenergy management seatbelt gives orreleases additional seatbelt webbing insome accidents to reduce theconcentration of force on an occupant'schest and to reduce the risk of certainbone fractures and injuries to underlyingorgans. In a crash, if the airbag is off, thisenergy management seatbelt mightpermit the passenger wearing theseatbelt to move forward enough tohave a serious or fatal injury. The more
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Children must always be properlyrestrained. Accident statistics suggest thatchildren are safer when properly restrainedin the rear seating positions than in thefront seating position. Failure to followthese instructions may increase the risk ofinjury in a crash.
If two adults and a child occupy a vehiclewithout rear seats, properly restrain thechild in the center front seat unless doingso would interfere with driving your vehicle.This provides lap and shoulder beltprotection for all occupants, and airbagprotection for the adults. A child or infantproperly restrained in the center front seatshould have a reduced risk to serious injuryfrom the airbags.
CRASH SENSORS AND
AIRBAG INDICATOR
WARNING: Modifying or addingequipment to the front of your vehiclecould affect the performance of theairbag system, increasing the risk ofinjury. This includes the hood, bumpersystem, frame, front body structure, towhooks, hood pins, push bar andsnowplows.
Your vehicle has a collection of crash andoccupant sensors. These sensors provideinformation to the restraints controlmodule which activates the following:
•Seatbelt pretensioners.
•Adaptive steering column.
•Driver airbag.
•Passenger airbag.
•Seat mounted side airbags.
•Safety Canopy.
Based on the type of crash, the restraintscontrol module deploys the appropriatesafety devices.
The restraints control module alsomonitors the readiness of the above safetydevices plus the crash and occupantsensors. The readiness of the safetysystem is indicated by a warning indicatorlight in the instrument cluster or by abackup tone if the warning light is notworking. The airbag does not requireroutine maintenance.
A difficulty with the system is indicated byone or more of the following:
The readiness light will notilluminate immediately after youswitch the ignition on.
•The readiness light either flashes orstays on.
•You hear a series of five tones. Thetone pattern repeats periodically untilthe problem, the light or both arerepaired.
If any of these things happen, evenintermittently, have the supplementalrestraint system serviced immediately.Unless serviced, the system may notfunction properly in the event of a crash.
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WHAT IS 911 ASSIST
911 Assist is a SYNC system feature thatcan call for help.
For more information, visitwww.owner.ford.com.
HOW DOES 911 ASSIST WORK
If a crash deploys an airbag, excluding kneeairbags and rear inflatable seatbelts, oractivates the fuel pump shut-off, yourvehicle may be able to contact emergencyservices by dialing 911 through a paired andconnected Bluetooth® enabled phone.
Not all crashes deploy an airbag or activatethe fuel pump shut-off. If a connected cellphone sustains damage or loses itsconnection to SYNC during a crash, SYNCsearches for and tries to connect to apreviously paired cell phone. SYNC thenattempts to call the emergency services.
Before making the call:
•SYNC provides about 10 seconds tocancel the call. If you fail to cancel thecall, SYNC attempts to dial 911.
•SYNC says the following, or a similarmessage: SYNC will attempt to call 911,to cancel the call, press Cancel on yourscreen or press and hold the phonebutton on your steering wheel.
If you do not cancel the call and SYNCmakes a successful call a pre-recordedmessage plays for the 911 operator. Theoccupants in your vehicle are able to talkwith the operator. Be prepared to provideyour name, phone number and locationimmediately because not all 911 systemsare capable of receiving this informationelectronically.
During an emergency call the systemtransmits vehicle data to the emergencyservice.
EMERGENCY CALL
REQUIREMENTS
WARNING: Do not wait for 911Assist to make an emergency call if youcan do it yourself. Dial emergencyservices immediately to avoid delayedresponse time which could increase therisk of serious injury or death after acrash. If you do not hear 911 Assist withinfive seconds of the crash, the system orphone may be damaged ornon-functional.
WARNING: Always place yourphone in a secure location in your vehicleso it does not become a projectile or getdamaged in a crash. Failure to do so maycause serious injury to someone ordamage the phone which could prevent911 Assist from working properly.
WARNING: Unless the 911 Assistsetting is set on before a crash, thesystem will not dial for help which coulddelay response time, potentiallyincreasing the risk of serious injury ordeath after a crash.
•SYNC is powered and working properlyat the time of the incident andthroughout feature activation and use.
•The 911 Assist feature must be set onbefore the incident.
•You must pair and connect aBluetooth® enabled and compatiblecell phone to SYNC.
•A connected Bluetooth® enabledphone must have the ability to makeand maintain an outgoing call at thetime of the incident.
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Note:Do not leave a key card in hightemperatures. This can damage the keycard, causing it to no longer function.
Locking and Unlocking YourVehicle
Tap your key card on the exteriorkey reader, over the keyless entrykeypad, to lock or unlock thedriver door. If your vehicle is locked and youtap your key card on the key reader, yourvehicle unlocks. If your vehicle is unlockedand you tap your key card on the keyreader, your vehicle locks. See Locatingthe Key Readers (page 73).
Note:The key reader only works when usedin close proximity with a compatible keycard. The key reader may not function if youhold the key card more than 1.6 in (4 cm)away.
Note:Hold your key card over the exteriorkey reader for a few seconds to lock orunlock all doors.
Note:Only Ford issued key cards arecompatible with your vehicle.
Starting Your Vehicle
Using the Exterior Key Reader
You can start your vehicle without havingto tap your key card on the interior keyreader if you press the ignition switchwithin 60 seconds of unlocking yourvehicle using the exterior key reader.
1.Tap your key card on the exterior keyreader, over the keyless entry keypad,to unlock your vehicle. See Locatingthe Key Readers (page 73).
2.Enter your vehicle.
3.Fully press the brake pedal.
4.Press the push button ignition switch.See Starting and Stopping theEngine (page 202).
Using the Interior Key Reader
1.Tap your key card on the key reader. Atone sounds from your vehicle whenthe key reader recognizes the key card.See Locating the Key Readers (page73).
2.Fully press the brake pedal.
3.Press the push button ignition switch.See Starting and Stopping theEngine (page 202).
Adding and Deleting Key Cards
Your vehicle comes with two near fieldcommunication-enabled key cards,referred to as factory key cards.
You can purchase additional key cards andadd them to your vehicle at any time.These are considered user key cards andare not the same as factory key cards.Contact an authorized dealer to purchaseuser key cards.
Note:A single key card can be associatedwith multiple vehicles.
Note:You cannot add or delete factory keycards. Only authorized service technicianscan add or delete factory key cards.
Note:Make sure you install FordPass onyour mobile device and activate FordPassConnect on your vehicle.
Adding a Key Card
1.Start your vehicle with any key.
2.Press Settings on the touchscreen.
3.Press Vehicle.
4.Press Keys.
5.Press Add Key Card.
6.Follow the prompts on thetouchscreen.
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4.Pull the yellow handle stop backwardout of the tailgate until it fully extends.
5.To lock the handle in place, rotate thehandle up from the horizontal to thevertical position until you hear a click.
Note:Do not tow with the step or grabhandle.
Replace the slip resistance tape or grabhandle molding if it appears as worn ordamaged.
To reduce the risk of falling:
•Only operate the step when yourvehicle is on a level surface.
•Only operate the step in areas withsufficient lighting.
•Make sure you use the grab handlewhen climbing on the step.
•Do not use the step with bare feet.
•Make sure the step is clean before use.
•Keep the step load below the totalmaximum load of 350 lb (159 kg).
STOWING THE TAILGATE STEP
1.Press the yellow button on the handleto lower and then press the yellowlever at the bottom of the handle tounlock. Rotate the handle down fromthe vertical to the horizontal positionand push it into the tailgate.
2.Rotate the step up until it is horizontal,then push it back into the tailgate untilthe step is secure.
Note:Make sure to close and fully latch thestep before moving your vehicle. Do notdrive with the step or grab handle open.
Note:The power tailgate cannot close ifthe step is open. A warning messageappears and a tone sounds. After stowingthe step the power close function isrestored.
TAILGATE – TROUBLESHOOTING
TAILGATE – INFORMATION MESSAGES
ActionMessage
Reminder to check the tailgate due to it recently being openedfrom the remote control or the button on the instrument panelwhile the vehicle is on and the transmission is not in Park (P).
Check Tailgate Ajar
You must clear the message using the steering wheel controls.Repeatedly closing the tailgate will not clear the message.
Reminder to check if tailgate is closed securely. If messagepersists contact an authorized dealer.Power Tailgate SystemFault Service Now
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