
REMOTE CONTROL
LIMITATIONS
WARNING: Changes ormodifications not expressively approvedby the party responsible for compliancecould void the user's authority to operatethe equipment. The term "IC:" before theradio certification number only signifiesthat Industry Canada technicalspecifications were met.
This device complies with Part 15 of theFCC Rules and with Industry Canadalicense-exempt RSS standard(s).Operation is subject to the following twoconditions: (1) This device may not causeharmful interference, and (2) This devicemust accept any interference received,including interference that may causeundesired operation.
Make sure a valid remote control is within3 ft (1 m) from the front door handles andrear of vehicle.
The system may not function if:
•The remote control remains stationaryfor about a minute.
•The vehicle battery has no charge.
•The remote control battery has nocharge.
•There is interference causing issueswith the remote control frequencies.
•The remote control is too close tometal objects or electronic devices, forexample keys or a cell phone.
USING THE REMOTE CONTROL
Use your remote control to access variousvehicle systems.
Note:The buttons on your remote may varydepending on the vehicle region or options.
Unlock
Press the button to unlock alldoors. See Unlocking andLocking the Doors Using theRemote Control (page 81).
Lock
Press the button to lock alldoors. See Unlocking andLocking the Doors Using theRemote Control (page 81).
Remote Start (If Equipped)
Press the button to remote start.See What Is Remote Start(page 149).
Tailgate (If Equipped)
Press the button to open thetailgate. See Opening theTailgate Using the RemoteControl (page 99).
Panic Alarm (If Equipped)
Press the button to sound thepanic alarm. See Sounding thePanic Alarm (page 74).
USING THE KEY CARDS
Allows you to unlock and start your vehiclewith a compatible key card using near fieldcommunication technology, the sametechnology that powers tap-to-pay cardand mobile device payments. Your vehiclehas key readers that recognize the keycards. Tap your key card on a key readerjust like you would tap a card at a paymentterminal.
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Deleting a Key Card
1.Start your vehicle with any key exceptthe key you want to delete.
2.Press Settings on the touchscreen.
3.Press Vehicle.
4.Press Keys.
5.Press the trash can icon next to the keyyou want to delete.
6.Follow the prompts on thetouchscreen.
Deleting All User Key Cards
1.Start your vehicle with a factory key.
2.Perform a system reset. SeePerforming a System Reset (page584).
Note:If you have created digital keys, thereset deletes those as well.
USING DIGITAL KEY (IF EQUIPPED)
Digital key allows you to unlock and startyour vehicle with a compatible smartphoneor smartwatch. Devices set up as digitalkeys communicate with key readers in yourvehicle using near field communicationtechnology, the same technology thatpowers tap-to-pay card and mobile devicepayments. Tap your device on a key readerjust like you would tap your device at apayment terminal.
Limitations
•The key reader only recognizes a digitalkey when your device with a digital keyis within 1.6 in (4 cm) of the key reader.A digital key may not be recognized ifthe device is more than 1.6 in (4 cm)away from the key reader.
•Near field communication must beenabled on your device.
•You can still use your device to lock,unlock and start your vehicle for aperiod of time after your device'sbattery has been depleted. Check withyour device's manufacturer for detailson how to operate your digital key onlow power.
•You can enable additionalauthentication for your digital key onyour device. When enabled, your devicerequires authentication each time anaction is requested, such as unlockingthe doors or starting your vehicle. Whenyou enable additional authenticationon your device, you cannot use yourdevice when the battery is depleted.
Setting Up Digital Key
There are two types of digital keys: theowner key and shared keys. There can onlybe one owner key per vehicle. Make sureyou setup the first digital key on yourdevice, also known as the owner phone.By default, the first digital key you set upbecomes the owner key.
You can set up a digital key through theFordPass app.
1.In the FordPass app, select yourvehicle.
2.Select Set Up Digital Key and followthe instructions in FordPass.
Note:You need two factory keys in yourvehicle to complete the setup of a digitalkey. Factory keys are the keys that camewith your vehicle.
Changing the Owner Phone
You can change the owner phone throughthe FordPass app.
1.In the FordPass app, select yourvehicle.
2.Select Change Owner Phone andfollow the instructions in FordPass.
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ROADSIDE ASSISTANCE
Vehicles Sold in the United States:Getting Roadside Assistance
If you have a vehicle concern, Ford MotorCompany offers a complimentary roadsideassistance program. This program isseparate from the New Vehicle LimitedWarranty.
The service is available:
•24 hours a day, seven days a week.
•For the coverage period supplied withyour vehicle.
Roadside Assistance covers:
•A flat tire change with a good spare(except vehicles supplied with a tireinflation kit).
•Battery jump start.
•Lock-out assistance (key replacementcost is the customer's responsibility).
•Fuel delivery — independent servicecontractors, if not prohibited by state,local or municipal law, shall deliver upto 2 gal (8 L) of gasoline or 5 gal (20 L)of diesel fuel to a disabled vehicle.Roadside assistance limits fuel deliveryservice to two no-charge occurrenceswithin a 12-month period.
•Winch out — available within 100 ft(30 m) of a paved or countymaintained road, no recoveries.
•Towing — independent servicecontractors, if not prohibited by state,local or municipal law, shall tow Fordeligible vehicles to an authorized dealerwithin 50 mi (80 km) of thedisablement location or to the nearestauthorized dealer. If a memberrequests a tow to an authorized dealerthat is more than 50 mi (80 km) fromthe disablement location, the membershall be responsible for any mileagecosts in excess of 50 mi (80 km).
•Roadside Assistance includes up to$200 for a towed trailer if the disabledeligible vehicle requires service at thenearest authorized dealer. If the towingvehicle is operational but the trailer isnot, then the trailer does not qualify forany roadside services.
Vehicles Sold in the United States:Using Roadside Assistance
Complete the roadside assistanceidentification card and place it in yourwallet for quick reference. This card is inthe Owner's Manual kit.
United States vehicle customers whorequire Roadside Assistance, call1-800-241-3673.
If you need to arrange roadside assistanceon your own, Ford Motor Companyreimburses a reasonable amount fortowing to the nearest dealership within50 mi (80 km). To obtain reimbursementinformation, United States vehiclecustomers call 1-800-241-3673.Customers need to submit their originalreceipts.
Vehicles Sold in Canada: GettingRoadside Assistance
If you have a vehicle concern, Ford MotorCompany of Canada, Limited offers acomplimentary roadside assistanceprogram. This program is eligible withinCanada or the continental United States.
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