2023 FORD MUSTANG MACH E key

MYKEY – TROUBLESHOOTING
MYKEY – INFORMATION MESSAGES
DescriptionMessage
Displays when trying to create a MyKey and the admin key isnot placed in the backup position. See What Is MyKey (page76).
Place Key in BackupLocation
Displays when trying to create a MyKey with a key alreadydesignated as a MyKey.Key is Already a MyKey
Displays to confirm that the key is restricted after you switchthe ignition off.This Key restricted atNext Key Cycle. LabelKey as MyKey
79
2023 Mustang Mach-E (CGW) Canada/United States of America, enUSA, Edition date: 202209, DOMMyKey™

MYKEY – FREQUENTLY ASKEDQUESTIONS
What is an admin key?
An admin key is a key that you havenot created as a MyKey. See Creatinga MyKey (page 77).
Why am I not able to create a MyKey?
You have not placed the admin key inthe backup position. See Creating aMyKey (page 77). The key used toswitch the ignition on is not an adminkey. The key used to switch the ignitionon is the only admin key. There has tobe at least one admin key. You did notswitch the ignition off after creatingthe last MyKey.
Why am I not able to program a MyKey?
The admin key is not inside yourvehicle. The key used to switch theignition on is not an admin key. Youhave not created any MyKeys. SeeCreating a MyKey (page 77).
Why am I not able to clear the MyKeys?
The admin key is not inside yourvehicle. The key used to switch theignition on is not an admin key. Youhave not created any MyKeys. SeeCreating a MyKey (page 77).
Why is the MyKey distance notaccumulating?
The key used to start the engine is anadmin key. An admin key and a MyKeyare inside your vehicle. You have notcreated any MyKeys. See Creating aMyKey (page 77). You have clearedthe MyKeys. See Clearing AllMyKeys (page 78).
Why am I not able to start the enginewith a MyKey?
An admin key and a MyKey are insideyour vehicle. The system recognizesonly the admin key when both arepresent.
80
2023 Mustang Mach-E (CGW) Canada/United States of America, enUSA, Edition date: 202209, DOMMyKey™

OPERATING THE DOORS
FROM OUTSIDE YOUR
VEHICLE
UNLOCKING AND LOCKING THEDOORS USING THE REMOTECONTROL
You can only use the remote control whenyour vehicle is stationary.
Unlocking the Doors
Press the button to unlock alldoors. One long flash of the turnsignal lamps confirms that yourvehicle has unlocked.
One-Stage Unlocking
Press the button to unlock alldoors.
Two-Stage Unlocking (If Equipped)
Press the button to unlock thedriver's door. Press the buttonagain within three seconds tounlock all doors.
Locking the Doors
Press the button to lock alldoors. One short flash of theturn signal lamps confirms yourvehicle is locked.
Note:For more information on operatingthe doors from outside your vehicle SeeKeyless Entry (page 85).
OPENING AND CLOSING THEDOORS
E-Latch
Note:For more information on operatingthe doors from outside your vehicle SeeKeyless Entry (page 85).
OPERATING THE DOORS
FROM INSIDE YOUR VEHICLE
UNLOCKING AND LOCKING THEDOORS USING THE CENTRALLOCKING
The power door lock control is on the frontdoors.
Press the button to unlock alldoors.
Press the button to lock alldoors.
Note:The central locking only operates ifthe front doors are fully closed.
OPENING THE DOORS FROMINSIDE YOUR VEHICLE
E-Latch
Pull the interior door handle twice tounlock and open a rear door. The first pullunlocks the door and the second pullopens the door.
AUTOUNLOCK
WHAT IS AUTOUNLOCK
Autounlock is an unlocking feature thatunlocks the vehicle doors when yourvehicle comes to a stop.
AUTOUNLOCK REQUIREMENTS
Autounlock unlocks all the doors after allof the following occur.
81
2023 Mustang Mach-E (CGW) Canada/United States of America, enUSA, Edition date: 202209, DOMDoors and LocksE267112 E138629 E138629 E267111 E267112 E267111

WHAT IS KEYLESS ENTRY
The system allows you to lock and unlockyour vehicle without taking the passive keyout of your pocket or purse.
KEYLESS ENTRY LIMITATIONS
Make sure your remote control is within 3 ft(1 m) from the front door handles and thetailgate.
The system could not function if:
•The remote control remains stationaryfor about a minute.
•The vehicle battery has no charge.
•The remote control battery has nocharge.
•There is interference causing issueswith the remote control frequencies.
•The remote control is too close tometal objects or electronic devices, forexample keys or a cell phone.
KEYLESS ENTRY SETTINGS
Switching Keyless Entry On andOff
1.Switch the ignition on using an originalkey that has not been created as aMyKey.
2.
Press the button on thetouchscreen.
3.Press Vehicle.
4.Press Locks.
Reprogramming the UnlockingFunction
You can enable two-stage unlockingfunction allowing you to unlock only thedriver door when you touch the unlocksensor.
Press and hold both the lock and unlockbuttons on the remote control for fourseconds to disable or enable two-stageunlocking.
If you program the unlocking function sothat only the driver door unlocks, you canunlock all of the other doors from insideyour vehicle using the power door lockcontrol. You can unlock individual doorsby pulling the interior door handles onthose doors.
USING KEYLESS ENTRY
Unlocking the Doors
With your remote control or authorizedphone within 3 ft (1 m) of your vehicle,press the touchpad on the door windowtrim to unlock and open the door.
85
2023 Mustang Mach-E (CGW) Canada/United States of America, enUSA, Edition date: 202209, DOMKeyless EntryE386797 E334831

Opening the Liftgate with PassiveKey (If Equipped)
Press the exterior liftgate release buttoninside the liftgate handle. The liftgateunlocks and opens. See Opening theLiftgate From Outside Your Vehicle(page 99).
Locking the Doors
With your remote control or authorizedphone within 3 ft (1 m) of your vehicle,touch the lock icon on the door windowtrim to lock the door. The keyless entrysystem requires a brief delay toauthenticate your device.
Note:The door activation switch flashesone time to indicate the vehicle locks.
Note:Do not use the outside door handleas a roof cargo strap.
KEYLESS ENTRY –
TROUBLESHOOTING
KEYLESS ENTRY – FREQUENTLYASKED QUESTIONS
Why does the keyless entry system notfunction?
If the system does not function it maybe limited. See Using Keyless Entry(page 85). If the system still does notfunction use the remote control or thekey blade to lock and unlock yourvehicle.
Why can I not lock my vehicle?
If you electronically lock your vehiclewith a rear door or the liftgate open,the system searches for a passive keyinside your vehicle after you close thelast door. If the system detects a key,all doors unlock indicating that a keyis inside. Your vehicle locks if anotherpassive key is within the detectionrange after you close the last door.
86
2023 Mustang Mach-E (CGW) Canada/United States of America, enUSA, Edition date: 202209, DOMKeyless EntryE316256 E334918

WHAT IS THE KEYLESS ENTRY
KEYPAD
The keyless entry keypad allows you tolock and unlock your vehicle using thekeypad on the window trim.
KEYLESS ENTRY KEYPAD
LIMITATIONS
The system may not function if:
•The vehicle battery has no charge.
LOCATING THE KEYLESS
ENTRY KEYPAD
The keypad is near the driver window andilluminates when you touch it.
KEYLESS ENTRY KEYPAD
MASTER ACCESS CODE
What Is the Master Access Code
The master access code is a factory-setfive-digit entry code. You can operate thekeypad with the master access code atany time. The master access code is on theowner’s wallet card in the glove box andis available from an authorized dealer.
KEYLESS ENTRY KEYPAD
PERSONAL ACCESS CODES
Programming a Personal EntryCode
1.Enter the five-digit master code.
2.Press 1·2 on the keypad within fiveseconds.
3.Enter your personal five-digit code.You must do this within five secondsof completing Step 2.
4.Press 1·2 on the keypad to savepersonal code 1.
The doors lock then unlock to confirm thatprogramming was successful.
To program additional personal entrycodes, repeat Steps 1 through 3, then forStep 4:
•Press 3·4 to save personal code 2.
•Press 5·6 to save personal code 3.
•Press 7·8 to save personal code 4.
•Press 9·0 to save personal code 5.
If your vehicle comes with SYNC, you canalso program the system with a personalentry code.
87
2023 Mustang Mach-E (CGW) Canada/United States of America, enUSA, Edition date: 202209, DOMKeyless Entry KeypadE333628

Hints:
•Do not set a code that uses five of thesame number.
•Do not use five numbers in sequentialorder.
•The five-digit master code works evenif you have set your own personal code.
Erasing a Personal Code
1.Enter the five-digit master code.
2.Press and release 1·2 on the keypadwithin five seconds.
3.Press and hold 1·2 for two seconds.You must do this within five secondsof completing Step 2.
All personal codes erase and only thefive-digit master code works.
Anti-Scan Feature
The keypad goes into an anti-scan modeif you enter the wrong code seven times.This mode turns off the keypad for oneminute and the keypad lamp flashes.
The anti-scan feature turns off after:
•One minute of keypad inactivity.
•You press the unlock button on theremote control.
•You switch the ignition on.
•You unlock your vehicle using keylessentry.
USING THE KEYLESS ENTRY
KEYPAD
Unlocking the Doors
Enter the factory-set five-digit code or yourpersonal code. You must press eachnumber within five seconds of each other.
•Press 3-4 within five seconds to unlockall doors.
88
2023 Mustang Mach-E (CGW) Canada/United States of America, enUSA, Edition date: 202209, DOMKeyless Entry KeypadE333628

Locking the Doors
Press and hold 7·8 and 9·0 at the sametime with the driver door closed.
Note:You do not need to enter the codefirst.
KEYLESS ENTRY KEYPAD –
TROUBLESHOOTING
KEYLESS ENTRY KEYPAD –FREQUENTLY ASKED QUESTIONS
Why does the keypad not accept theaccess code?
If you enter the access code too faston the keypad, the unlock functionmay not work. Slowly re-enter theaccess code.
Why does the keypad not function?
The keypad goes into an anti-scanmode if you enter a wrong code seventimes. The anti-scan mode disablesthe keypad for one minute and the redlight flashes.
89
2023 Mustang Mach-E (CGW) Canada/United States of America, enUSA, Edition date: 202209, DOMKeyless Entry KeypadE333628