2023 FORD MUSTANG MACH E charging

ACTIONMODEREDBLUEAMBER
Make sure theconnector andcontrol box areproperlyconnected.Unplug and
USERTROUBLESHOOTING;The mobilepower cord hasencountered afault thatrequirestroubleshooting.
OFFOFFON
replug in theconnector. If themobile powercord is warm orin a hot environ-ment, try char-ging in a coolerarea. Try adifferent outlet.Try a differentconnector if youhave one avail-able. If the errorpersists, contactus.
Try a differentconnector if youhave one avail-able. If errorpersists, contactus.
NON - RECOV-ERABLE FAULT;There is aninternal fault inthe mobilepower cord thatcannot berecovered.
ONOFFOFF
Try usinganotherconnector if youhave one avail-able. If not,contact us
NON - RECOV-ERABLE FAULT;There is aninternal fault inthe connectorthat cannot berecovered.
1 FLASHOFFOFF
about obtaininga replacement.
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ACTIONMODEREDBLUEAMBER
If your warrantyhas expired, youcan order areplacementfrom your Forddealer.
Potential shockhazard - immedi-ately turn offcircuit breakerfor the outletwithin home.Discontinue use.Contact usabout obtaininga replacement.
GROUNDLEAKAGEFAULT;Electricalcurrent isleaking througha potentiallyunsafe path.
PULSINGOFFOFF
Note:When plugging into an unfamiliarwall outlet, let the vehicle charge for severalminutes before leaving it unattended. Thered indicator will illuminate if not charging.The unit will turn off if breaker orinfrastructure ground fault circuit interrupter(GFCI) is tripped. You can view vehiclecharging status remotely via the Ford PassApp.
Mobile Power Cord Auto-Restart
Auto-restart helps to make sure that yourvehicle will be charged and ready for usewhen needed. A charge could beinterrupted if errors are detected. Chargingresumes once the error is no longerdetected. The red indicator illuminatesduring an error condition.
The exception to the immediateauto-restart is when the interruption is dueto a charger ground fault circuit interrupter(GFCI) event. The charger attempts torestart 15 minutes after a ground faultcircuit interrupter (GFCI) event. After thefourth attempt to restart, the charger shutsdown and the red indicator stays on.
If the fault persists, do not continue to tryto charge your vehicle. Contact yourauthorized dealer.
MOVING AND STORAGEINSTRUCTIONS
Make sure you wrap the mobile power cordafter charging. Store the mobile powercord in the storage bag supplied with themobile power cord.
When charging is complete, replace themobile power cord in the rear luggagecompartment, under the load floor.
Note:Do not hold the mobile power cordby the power cable. Hold the complete unitand carefully place back in the storage bag.
Note:To remove the connector, firmlygrasp the connector by the cable or plugand pull away from the control box.
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CARE INSTRUCTIONS
Do not use cleaners or solvents as thiscould damage your mobile power cord. Donot place stress on the charger cables. Ifunit overheats, remove the mobile powercord from direct sunlight.
SAFETY FEATURES
The charger includes the following safetyfeatures to protect against the risk ofelectric shock:
•Service Ground Check: The chargerconstantly checks for the presence ofa service ground connection. If theservice ground ever fails, the chargerred indicator turns ON and shuts downpower to the vehicle.
•Thermal Event Sensor: Charger modulesenses out-of-ordinary thermal eventsand decreases the charging current orshuts the unit down if required.
•Ground fault circuit interrupter (GFCI)Protection: The charger has a groundfault circuit interrupter (GFCI) reactionsystem to protect against electricshock. If the charger module detectsan output ground fault, it shuts downpower to the output cable andilluminates the red indicator.
•Insulation: The charger module,connector, cable assembly, and chargecoupler are completely insulated.There are no exposed live parts, toprotect against electric shock.
•Unintentional Disconnection: Thecharge coupler is designed to minimizeunintentional disconnection. A pilotsignal wire in the cable and chargecoupler eliminates the possibility ofelectric shock when not connected toa vehicle or if an unintended disconnectoccurs during a charge. Disconnectionduring charging is safe.
LOCATING THE CHARGE PORT
The charge port is between the frontleft-hand side door and front left-handwheel well. To open, press the centerright-hand edge of the charge port doorand then release.
Note: Do not apply excessive force. Forcingthe door open or closed damages the chargeport.
CHARGE PORT INDICATORS
The charge status indicator is next to thecharging port behind the charge port door.It indicates the charge status of the highvoltage battery in your vehicle.
Divided into five zones, the charge statusindicator displays the state of charge in 20percent increments.
The charge status indicator displays howfar along the charge is:
•When zone A is pulsing, the charge isbetween 0-20 percent.
•When zone A illuminates, and zone Bis pulsing, the charge is between 20-40percent.
•When zones A and B illuminate andzone C is pulsing, the charge is between40-60 percent.
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•When zones A, B, and C illuminate, andzone D is pulsing, the charge is between60-80 percent.
•When zones A, B, C, and D illuminate,and zone E is pulsing, the charge isbetween 80-100 percent.
•When all zones illuminate, the chargeis 100 percent.
Note:When charging stops, the chargestatus indicator shows all the completedzones solidly illuminated in a blue color for30 seconds before turning off. For example,if charging stops at 70 percent, then A, B,and C light up solidly to indicate a batterycharge level of at least 60 percent but lessthan 80 percent. Charging stops whencomplete or when paused due to chargesettings or charge station actions.
Note:If the charge status indicator doesnot light up or pulse after plugging in, pleaseverify that the charge port light setting is On.If you do not wish to have the charge statusindicator light up at all while charging, thenyou can turn it Off. Locate the charge portlight under the vehicle settings on yourin-vehicle touchscreen.
There are three charge port indicator lightcolors, which indicate a specific action:
White is used as a courtesy light to helpwith plugging in and to acknowledgeactions such as plugging in and unplugging.
Blue is used when the vehicle is plugged inand either charging or waiting to charge.
Amber is used to indicate charge faults.
Note:Charging faults are identified by thecolor amber on the charge status indicator.Faults can occur within the vehicle chargingsystem or outside the vehicle, such as withthe mobile power cord, charge station orelectrical supply.
Note:If the system detects a fault in thevehicle charging system at any point in acharge cycle, the entire charge statusindicator illuminates solidly in an ambercolor for 30 seconds and then turns off. Ifthis happens, unplug the charge coupler andthen plug it back into the charge portreceptacle. If the problem persists, haveyour vehicle serviced as soon as possible.
Note:If the system detects a fault outsidethe vehicle, such as with the charge stationor mobile power cord, the entire chargestatus indicator flashes amber continuouslyfor 30 seconds and then turns off. If thishappens check the mobile power cord,charge station or electrical supply.
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AC CHARGING
CONNECTING THE CHARGER
Charging Using the Mobile PowerCord
CAUTION: TO REDUCE THE RISK OFFIRE- The plug must be properlygrounded. Use a dedicated circuit. If youdo not use a dedicated circuit, the circuitbreaker could trip or open. If you do nothave a dedicated circuit, contact a licensedprofessional electrician for properinstallation.
To charge the high voltage battery:
You must unwrap the mobile power cordcompletely before charging.
1.Put the vehicle in park (P).
Note:Your vehicle must be in park (P) tocharge and for the charge status indicatorto illuminate.
2.Press the center right edge of thecharge port door and then release toopen the door.
3.Plug the connector into the control box.
Note:To insert the connector, firmly graspthe connector by the cable or plug and pushinto the control box until an audible click isheard. Make sure the connector is fullyinserted and flush with the control boxbefore inserting it into the outlet. Improperinsertion will cause a longer charge sessionor faults.
4.Plug the connector into the wall outlet.
5.Confirm that the mobile power cord'sindicators illuminate.
6.Plug the charge coupler into the chargeport receptacle on your vehicle.
Note:Make sure the button clicksconfirming that you have completelyengaged the coupler. When you plug in yourvehicle, it starts charging to 100% by defaultunless scheduled charging has been set upfor this location. See Setting the ChargingSchedule and Preferences (page 184).
Note:Plug the connector into the walloutlet before connecting the charge couplerto your vehicle's charge port.
Note:When the handle is properly engagedthe light ring illuminates. This indicates thebeginning of a normal charge cycle.
Note:There could be a delay in light ringillumination due to vehicle internalcommunications.
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Note:If charging for your vehicle fails,please contact the Customer RelationshipCenter, or click on Live chat. To ensuresuperior service, please take note of yourserial number when contacting customersupport.
For more information, visitwww.owner.ford.com.
Charging At a Charge Station
1.Put your vehicle in park (P).
Note:Your vehicle must be in park (P) tocharge.
2.Press the center right hand edge of thecharge port door and then release toopen the door.
3.Select the appropriate charge stationcoupler.
4.Plug the charge coupler into the chargeport receptacle on your vehicle.
Note:Make sure the button clicksconfirming that you have completelyengaged the coupler. When you plug in yourvehicle, it starts charging to 100% by defaultunless scheduled charging has been set upfor this location. See Setting the ChargingSchedule and Preferences (page 184).
Note:When the handle is properly engagedthe light ring illuminates. This indicates thebeginning of a normal charge cycle.
Note:There could be a delay in light ringillumination due to vehicle internalcommunications.
Information about public charge stationsis available through the in-vehicle screenas well as the FordPass app with pricing,power levels, and real time availability.Rates for charging varies by power level,provider, location, and time of day.
When charging your vehicle at a BlueOvalCharging Network station, use theFordPass App to activate and pay forcharging. You can also just plug in toactivate charging at Plug & Charge capablestations. If the charging station is not in theBlueOval Charging Network, use thedirections on the charge station to activatethe charger.
For more information, visitwww.owner.ford.com.
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STOPPING CHARGING
WARNING: To safely discontinuecharging at any time, follow thedisconnect instructions in stoppingcharging. Charging will automatically andsafely come to a stop. The BLUESTATUS indicator remains ON solidwhen the coupler is removed.
Using the mobile power cord:
1.Push the latch and remove the chargecoupler from the vehicle.
2.Remove the connector plug from thewall outlet.
Note:Do not pull the wall plug from thewall or the connector from the mobile powercord control box, while your vehicle ischarging. Doing so could damage the outletand the cord.
Note:You cannot shift your vehicle out ofpark (P) until you remove the chargecoupler.
3.Press the center right-hand edge of thecharge port door to close.
DC CHARGING
CONNECTING THE CHARGER
To charge the high voltage battery:
1.Put the vehicle in park (P).
Note:Your vehicle must be in park (P) tocharge and for the charge status indicatorto illuminate.
2.Press the center right-hand edge of thecharge port door and then release toopen the door.
3.Open the dust cap cover on the chargeport to expose lower connectors.
4.Plug the charge coupler into the chargeport receptacle on your vehicle.
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Note:Make sure the button clicksconfirming that you have completelyengaged the coupler. Your vehicle locks tothe charge coupler.
Note:When the handle is properly engaged,the light ring illuminates. This indicates thebeginning of a normal charge cycle.
Note:The vehicle monitors battery healthand may take actions including, but notlimited to, reducing the DC fast charge rateto protect the battery hardware fromdamage, and to maintain battery health.
Information about public charge stationsis available through the in-vehicle screenas well as the FordPass app with pricing,power levels, and real time availability.Rates for charging varies by power level,provider, location, and time of day.
Note:When charging your vehicle at apublic charge station, follow the directionson the charge station.
STOPPING CHARGING
1.Push the coupler unlock button on thelight ring and remove the chargecoupler handle from the vehicle.
2.Close the dust cap for the additionallower connectors.
Note:Do not attempt to remove the chargecoupler before you unlock it. Do not use anykind of tool to try and remove a lockedcharge coupler. Doing so can lead todamage to your vehicle and the chargecoupler.
Note:You cannot unlock the charge couplerhandle unless the vehicle remote is near thevehicle.
Note:You can also unlock the cord throughthe vehicle touchscreen. If the cord still doesnot unlock, please contact roadsideassistance.
Note:You cannot shift your vehicle out ofpark (P) until you remove the charge couplerhandle.
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