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2.Use the touchscreen to enter yourbackup start passcode.
3.After entering your passcode, pressreturn within 30 seconds.
4.Once the system validates the backupstart passcode, a message alerts youto start your vehicle.
5.Press the brake pedal and the pushbutton start within 20 seconds to startthe vehicle.
6.If your vehicle does not start, repeatsteps 1-5.
System Lockout
The system locks after five combinedincorrect attempts of the following:
•Entering a backup start passcode.
•Resetting a current passcode.
•Entering a valet mode passcode.
Note:The system remains locked for fiveminutes. After five minutes the systemallows codes to be entered again.
PHONE AS A KEY –
TROUBLESHOOTING
PHONE AS A KEY – FREQUENTLYASKED QUESTIONS
How can I tell if my vehicle hasphone as a key?
•The touchscreen shows the phone asa key reset option.
•A control button appears on the homescreen of the FordPass app if you haveregistered your vehicle through theFordPass app.
What happens if I cannot unlockthe vehicle with phone as a key?
•Attempt to move your phone closer tothe vehicle.
•Check that the FordPass app is stillrunning and that the phone as a keycontrol screen shows connected. If thephone is connected, attempt to pressthe remote unlock button in theFordPass app. If the phone is notconnected or the remote unlock buttondoes not work in the FordPass app,attempt to force close and restart theapp.
Why do I get a No Key Detectedmessage in the instrument clusterdisplay when I am using phone asa key and my phone is in the car?
•Your phone’s Bluetooth connection hasbeen disrupted or is not connected. Tryreconnecting your phone's Bluetoothconnection.
•Move the phone closer to the center ofthe vehicle near the cup holder orcenter console.
•Verify your phone as a key is still active,enabled and has not been revoked.
What do I do if my phone is lost,damaged or the battery hasdepleted?
•Use the backup start passcode thatyou created. See Using the BackupStart Passcode (page 73).
How many phones can I use forphone as a key?
•You can program and activate up tofour phones with phone as a key to yourvehicle.
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MYKEY – TROUBLESHOOTING
MYKEY – INFORMATION MESSAGES
DescriptionMessage
Displays when trying to create a MyKey and the admin key isnot placed in the backup position. See What Is MyKey (page76).
Place Key in BackupLocation
Displays when trying to create a MyKey with a key alreadydesignated as a MyKey.Key is Already a MyKey
Displays to confirm that the key is restricted after you switchthe ignition off.This Key restricted atNext Key Cycle. LabelKey as MyKey
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DOORS AND LOCKS – INFORMATION MESSAGES
ActionMessage
Displays if a door is open. Fully close the door.Driver Door Ajar
Passenger Door Ajar
Rear Left Door Ajar
Rear Right Door Ajar
Displays if a hood is open. Fully close the hood.Hood Ajar
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SECURITY – TROUBLESHOOTING
SECURITY – INFORMATION MESSAGES
DetailsMessage
The system has not detected a correctly coded key.No Key Detected
The system has malfunctioned. Have your vehicle checkedas soon as possible.Starting System Fault
Displays when the alarm has been triggered due to unauthor-ized entry.Vehicle Alarm To StopAlarm, Start Vehicle.
Alarm Announcement
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INSTRUMENT CLUSTER
OVERVIEW - EXCLUDING: GT
Note:The instrument cluster display canbe customized to display information inseveral different layouts. Maximum zonecomplexity shown.
Note:The instrument cluster displaychanges based on feature settings selectedin the center display screen or set withsteering wheel controls. See CenterDisplay Settings (page 388).
Range display area.A
Pop-up message display area.B
Driver assist area.C
Vehicle speed display area.D
Driver assist message display area.E
Gear indicator.F
Odometer.G
Information bar.H
High voltage battery gauge.I
Compass or ambient temperature.J
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INSTRUMENT CLUSTER
OVERVIEW - GT
Note:The instrument cluster display canbe customized to display information inseveral different layouts. Maximum zonecomplexity shown.
Note:The instrument cluster displaychanges based on feature settings selectedin the center display screen or set withsteering wheel controls. See CenterDisplay Settings (page 388).
Range display area.A
Pop-up message display area.B
Driver assist area.C
Vehicle speed display area.D
Driver assist message display area.E
Gear indicator.F
Odometer.G
Information bar.H
High voltage battery gauge.I
Compass or ambient temperature.J
Power gauge.K
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POWER GAUGE - GT
The power gauge displays the amount ofpower going to the wheels whenaccelerating or maintaining speed. Whenthe system limits the available maximumpower, the right side of the gauge showsgray lines representing the proportionalreduction in available power. When slowingdown by lifting your foot off the acceleratorpedal or pressing the brake, the gaugedisplays the amount of power theregenerative system captures and returnsto the high voltage battery.
SPEEDOMETER
Indicates the vehicle speed.
VEHICLE RANGE DISPLAY
Displays the approximate range yourvehicle can travel on the battery's currentstate of charge. Estimates vary based onthe energy used when driving and theenergy available in the high voltage battery.
The amount of energy being used whendriving is affected by:
•Mild or aggressive acceleration orbraking.
•Your vehicle's speed.
•Use of accessories, such as climatecontrol.
•Ambient temperature and weatherconditions.
•Driving in a city or on a highway.
•Driving on flat or hilly roads.
•Towing.
The available energy capacity in the highvoltage battery is affected by coldtemperatures and battery degradation.See Preserving Your High VoltageBattery (page 166).
When your navigation system has an activeroute the distance to your destination ornext charging station is displayed.
Note:It is normal for the vehicle rangeestimates to vary due to changes in averageenergy usage and battery temperature. Thiscould cause different range estimates eachtime you fully charge your battery. SeeMaximizing Your Driving Range (page 302).
Note:When you leave your vehicleunplugged, it periodically uses energy fromthe high voltage battery to recharge the12-volt accessory battery, resulting in areduced driving range.
HIGH VOLTAGE BATTERY
GAUGE
Displays the high voltage battery state ofcharge in the form of a gauge or apercentage. A full fill or 100% chargerepresents the total amount of energy youcan get from plugging your vehicle in.
The gauge is normally blue. When a lowbattery condition is reached the gauge isamber. When the battery is depleted thegauge is red.
When the full battery gauge is displayedand your navigation system has an activeroute, a symbol is added that representsthe battery charge level needed to reachyour destination or next charging station.
Charging Status
Additional charge information displayswhen you power on your vehicle withoutpressing the brake pedal and your vehicleis plugged in. Charging status includes thecharge start or charge end time asappropriate. When DC charging, the time
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at 80% displays followed by the time at100%. You can modify your vehicle chargesettings on the information andentertainment display. See Setting theCharging Schedule and Preferences(page 184).
Charge Required to Reach Destination
When the navigation system has an activeroute, the instrument cluster displays thecharge level required in order to reach yourdestination and the time when that chargelevel is available.
WHAT ARE THE INSTRUMENT
CLUSTER WARNING LAMPS
Warning lamps alert you to a vehiclecondition that could become serious.Some lamps illuminate when you startyour vehicle to make sure they work. If anylamps remain on after starting your vehicle,refer to the respective system warninglamp for further information.
INSTRUMENT CLUSTER
WARNING LAMPS
12V Battery
Illuminates when your vehicle isfirst switched on to show it isproperly functioning.
If it illuminates when the motor is running,this indicates your vehicle requires service.Have your vehicle checked as soon aspossible.
Driving when this warning lamp is on drainsthe 12V battery. If you must drive with thislight on, turn off all accessories.
Anti-Lock Brake System
If it illuminates when you aredriving, this indicates the systemrequires service. Your vehiclecontinues to have normal braking withoutthe anti-lock brake system function. Haveyour vehicle checked as soon as possible.
Brake System
Illuminates when you apply theparking brake and your vehicle ison. If it illuminates when yourvehicle is moving, make sure theparking brake is released. If theparking brake is released, thisindicates low brake fluid level or the brakesystem requires service. Have your vehiclechecked as soon as possible.
Note:Lamps may vary depending on region.
Door Ajar
Illuminates when your vehicle ison and any door is open.
Electric Parking Brake
Illuminates or flashes yellowwhen the electric parking brakerequires service.
Electric Motor CoolantTemperature
If it illuminates, safely stop yourvehicle and switch your vehicleoff.
Fasten Seatbelt
Illuminates and a tone soundsuntil you fasten the seatbelts.
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