Connected Vehicle – Troubleshooting -Vehicles With: Modem..........................378
Connected Vehicle – Troubleshooting -Vehicles With: SYNC 3/SYNC 2.5......379
Vehicle Wi-Fi Hotspot
Creating a Vehicle Wi-Fi Hotspot..........381
Changing the Vehicle Wi-Fi HotspotName or Password.................................381
Vehicle Wi-Fi Hotspot – Troubleshooting........................................................................382
Audio System - VehiclesWithout: SYNC 3
General Information..................................383
Audio Unit......................................................383
AM/FM Radio...............................................384
Connecting a Bluetooth® Device.........385
Streaming Bluetooth Audio...................386
Playing Media From a USB Device.......387
USB Port.........................................................387
Apps................................................................388
Using Voice Recognition..........................390
Audio System – Troubleshooting..........391
Audio System - Vehicles With:SYNC 3
Audio System Precautions......................392
Switching the Audio Unit On and Off........................................................................392
Selecting the Audio Source....................392
Playing or Pausing the Audio Source........................................................................392
Adjusting the Volume................................392
Switching Shuffle Mode On and Off........................................................................392
Switching Repeat Mode On and Off........................................................................392
Setting a Memory Preset.........................393
Muting the Audio........................................393
Adjusting the Sound Settings................393
Setting the Clock and Date.....................393
AM/FM Radio...............................................394
Digital Radio.................................................395
Satellite Radio.............................................396
Audio System – Troubleshooting.........397
SYNC™ 3
General Information...................................401
Using Voice Recognition..........................403
Entertainment..............................................410
Phone.............................................................420
Navigation.....................................................422
Electric Vehicle Information....................427
Apps................................................................428
Settings..........................................................430
SYNC™ 3 Troubleshooting.....................432
Vehicle Software Updates -Vehicles Without: SYNC 3
Vehicle Software Updates......................445
Accessories
Accessories...................................................446
12V Pre-Wired Connections
What are the 12V Pre-Wired Connections........................................................................447
12V Pre-Wired Connections Precautions........................................................................447
Locating the 12V Pre-Wired Connections........................................................................447
Ford Protect
What Is Ford Protect.................................448
Scheduled Maintenance
General Maintenance Information......450
Normal Scheduled Maintenance.........453
Special Operating Conditions ScheduledMaintenance............................................456
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WHAT IS THE CABIN AIR
FILTER
The cabin air filter improves the quality ofair in your vehicle by trapping dust, pollenand other particles.
REPLACING THE CABIN AIR
FILTER
Replace the filter at regular intervals. SeeScheduled Maintenance (page 450).
The cabin air filter is behind the glovecompartment.
To remove the lower glove compartmentand access the filter:
1.Open the glove compartment.
2.Press the tab on each side.
3.Fully lower the glove compartment.
4.Pull the glove compartment towardyou.
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WHAT IS THE CATALYTIC
CONVERTER
The catalytic converter is part of yourvehicle's emissions system and filtersharmful pollutants from the exhaust gas.
CATALYTIC CONVERTER
PRECAUTIONS
WARNING: Do not park, idle ordrive your vehicle on dry grass or otherdry ground cover. The emission systemheats up the engine compartment andexhaust system, creating the risk of fire.
WARNING: The normal operatingtemperature of the exhaust system isvery high. Never work around or attemptto repair any part of the exhaust systemuntil it has cooled. Use special care whenworking around the catalytic converter.The catalytic converter heats up to a veryhigh temperature after only a shortperiod of engine operation and stays hotafter the engine is switched off.
WARNING: Exhaust leaks mayresult in entry of harmful and potentiallylethal fumes into the passengercompartment. If you smell exhaustfumes inside your vehicle, have yourvehicle inspected immediately. Do notdrive if you smell exhaust fumes.
To avoid damaging the catalytic converter:
•Do not crank the engine for more than10 seconds at a time.
•Do not run the engine with a spark pluglead disconnected.
•Do not push-start or tow-start yourvehicle. Use booster cables. See JumpStarting Precautions (page 284).
•Use the correct fuel. See Fuel andRefueling (page 171).
•Do not switch the ignition off when yourvehicle is moving.
•Avoid running out of fuel.
•Have the items listed in scheduledmaintenance information performedaccording to the specified schedule.
Note:Do not make any unauthorizedchanges to your vehicle or engine. By law,vehicle owners and anyone whomanufactures, repairs, or services a fleet ofvehicles are not permitted to intentionallyremove an emission control device orprevent it from working.
CATALYTIC CONVERTER –
TROUBLESHOOTING
CATALYTIC CONVERTER –WARNING LAMPS
Your vehicle has an on-board diagnosticssystem that monitors the emission controlsystem. If any of the following warninglamps illuminate, this may indicate thatthe on-board diagnostics system hasdetected an emission control systemmalfunction.
Continuing to drive your vehicle may causereduced power or the engine to stop.Failure to respond to a warning lamp maycause damage that your vehicle Warrantymay not cover. Have your vehicle checkedas soon as possible.
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BRAKES –
TROUBLESHOOTING
BRAKES – WARNING LAMPS
WARNING: Driving your vehiclewith the warning lamp on is dangerous.A significant decrease in brakingperformance may occur. It may take youlonger to stop your vehicle. Have yourvehicle checked as soon as possible.Driving extended distances with theparking brake engaged can cause brakefailure and the risk of personal injury.
If the ABS indicator illuminateswhen you are driving, thisindicates a malfunction. Yourvehicle continues to have normal brakingwithout the anti-lock braking systemfunction. See an authorized dealer.
It also momentarily illuminates when youswitch the ignition on to confirm the lampis functional. If it does not illuminate whenyou switch the ignition on, or begins toflash at any time, have the system checkedby an authorized dealer.
The brake indicator momentarilyilluminates when you switch theignition on to confirm the lampis functional. It may also illuminate whenyou apply the parking brake and theignition is on. If it illuminates when yourvehicle is moving, make sure the parkingbrake is disengaged. If the parking brakeis disengaged, this indicates low brake fluidlevel or a brake system fault. See anauthorized dealer.
BRAKES – FREQUENTLY ASKEDQUESTIONS
Is brake dust on the wheels normal?
Brake dust could accumulate on thewheels, even under normal drivingconditions. Some dust is inevitable asthe brakes wear and does notcontribute to brake noise. SeeCleaning Wheels (page 328).
Will wet driving conditions effect mybraking abilities?
Wet brakes result in reduced brakingefficiency. Gently press the brakepedal a few times when driving froma car wash or standing water to dry thebrakes.
Is brake noise considered normal?
Occasional brake noise is normal. If ametal-to-metal, continuous grindingor continuous squeal sound is present,the brake linings may be worn-out andan authorized dealer should checkthem. If the vehicle has continuousvibration or shudder in the steeringwheel while braking, an authorizeddealer should check your vehicle.
When should you replace the brakefluid?
Brake fluid absorbs water over timewhich degrades the effectiveness ofthe brake fluid. Change the brake fluidat the specified intervals to preventdegraded braking performance. SeeNormal Scheduled Maintenance(page 453).
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CONNECTING A TRAILER
PRECAUTIONS
Do not tow a trailer until you drive yourvehicle at least 1,000 mi (1,600 km).
Consult your local motor vehicle laws fortowing a trailer.
See the instructions included with towingaccessories for the proper installation andadjustment specifications.
Service your vehicle more frequently if youtow a trailer. See Normal ScheduledMaintenance (page 453).
If you use a rental trailer, follow theinstructions the rental agency gives you.
When attaching the trailer wiring connectorto your vehicle, only use a proper fittingconnector that works with the vehicle andtrailer functions.
Account for the trailer coupler weight aspart of your vehicle load when calculatingthe total vehicle weight.
Do not exceed the load limits. SeeCalculating the Load Limit (page 259).
CONNECTING A TRAILER
Trailer Towing Connector (If Equipped)
When attaching the trailer wiring connectorto your vehicle, only use a proper fittingconnector that works with the vehicle andtrailer functions.
Note:Install the waterproof protection capback onto the trailer towing connectorwhenever it is not in use. This helps toprevent water damage and trailer towingconnector malfunction.
Trailer Lamps
WARNING: Never connect anytrailer lamp wiring to the vehicle's taillamp wiring; this may damage theelectrical system resulting in fire. Contactyour authorized dealer as soon aspossible for assistance in proper trailertow wiring installation. Additionalelectrical equipment may be required.
Trailer lamps are required on most towedvehicles. Make sure all running lights, brakelights, turn signals and hazard lights areworking.
Safety Chains
Install trailer safety chains to the trailerhitch as recommended by themanufacturer. Cross the chains under thetrailer coupler and allow enough slack forturning tight corners. Do not allow thechains to drag on the ground.
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COLD WEATHER
PRECAUTIONS
The functional operation of somecomponents and systems can be affectedat temperatures below approximately-13°F (-25°C).
DRIVING ON SNOW AND ICE
WARNING: If you are driving inslippery conditions that require tirechains or cables, then it is critical thatyou drive cautiously. Keep speeds down,allow for longer stopping distances andavoid aggressive steering to reduce thechances of a loss of vehicle controlwhich can lead to serious injury or death.If the rear end of your vehicle slides whilecornering, steer in the direction of theslide until you regain control of yourvehicle.
On ice and snow, you should drive moreslowly than usual. Your vehicle has a fourwheel anti-lock brake system, do not pumpthe brake pedal. See Anti-Lock BrakingSystem Limitations (page 191).
BREAKING-IN
Your vehicle requires a break-in period. Forthe first 1,000 mi (1,600 km), avoid drivingat high speeds, heavy braking, aggressiveshifting or using your vehicle to tow. Duringthis time, your vehicle may exhibit someunusual driving characteristics.
DRIVING ECONOMICALLY
The following helps to improve fuelconsumption:
•Drive smoothly, accelerate gently andanticipate the road ahead to avoidheavy braking.
•Regularly check your tire pressures andmake sure that they are inflated to thecorrect pressure.
•Follow the recommended maintenanceschedule and carry out therecommended checks.
•Plan your journey and check the trafficbefore you set off. It is more efficientto combine errands into a single tripwhenever possible.
•Avoid idling the engine in cold weatheror for extended periods. Start theengine only when you are ready to setoff.
•Do not carry unnecessary weight in yourvehicle as extra weight wastes fuel.
•Do not add unnecessary accessoriesto the exterior of your vehicle, forexample running boards. If you use aroof rack, remember to fold it down orremove it when not in use.
•Do not shift into neutral when you arebraking or when your vehicle is slowingdown.
•Shut all windows when driving at highspeeds.
•Switch off all electric systems whennot in use, for example air conditioning.Make sure that you unplug anyaccessories from the auxiliary powerpoints when not in use.
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ENGINE OIL
ENGINE OIL DIPSTICK OVERVIEW
Minimum.A
Nominal.B
Maximum.C
CHECKING THE ENGINE OIL LEVEL
1.Make sure that your vehicle is on levelground.
2.Check the oil level before starting theengine, or switch the engine off afterwarm up and wait 15 minutes for theoil to drain into the oil pan.
Note:Checking the oil level too soon couldresult in an inaccurate reading.
3.Remove the dipstick and wipe it witha clean, lint-free cloth.
4.Reinstall the dipstick and make sure itis fully seated.
5.Remove the dipstick again to check theoil level.
Note: If the oil level is between themaximum and minimum marks, the oil levelis acceptable. Do not add oil.
6.If the oil level is at the minimum mark,immediately add oil.
7.Reinstall the dipstick. Make sure it isfully seated.
Note:The oil consumption of new enginesreaches its normal level after approximately3,000 mi (5,000 km).
Note:Increases in oil level can occur fromfrequent short trips that do not allow theengine to get to operating temperature, aswell as frequent idling or low speed drivingfor long periods of time.
Note:If oil levels are continuously notedabove the maximum mark, schedule a visitto your authorized dealer.
ADDING ENGINE OIL
WARNING: Do not remove the fillercap when the engine is running.
WARNING: Do not add engine oilwhen the engine is hot. Failure to followthis instruction could result in personalinjury.
Do not use supplemental engine oiladditives because they are unnecessaryand could lead to engine damage that thevehicle warranty may not cover.
1.Clean the area surrounding the engineoil filler cap before you remove it.
2.Remove the engine oil filler cap.
3.Add engine oil that meets ourspecifications. See Capacities andSpecifications (page 363).
4.Reinstall the engine oil filler cap. Turnit clockwise until you feel a strongresistance.
Note: Do not add oil further than themaximum mark. Oil levels above themaximum mark may cause engine damage.
Note:Immediately soak up any oil spillagewith an absorbent cloth.
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RESETTING THE INTELLIGENT OILLIFE MONITOR
Use the information display controls onthe steering wheel to reset the oil changereminder.
From the main menu scroll to:
Action and descriptionMessage
Press the OK button, thenfrom this menu scroll to thefollowing message.
Settings
Press the OK button, thenfrom this menu scroll to thefollowing message.
Oil LifeReset
Press and hold the OKbutton until the instrumentcluster displays thefollowing message.
Hold OK toReset
Reset Successful
When the oil changereminder resets the instru-ment cluster displays 100%.
Remaining Life
{00}%
If the instrument clusterdisplays one of the followingmessages, repeat theprocess.
Not Reset
Reset Cancelled
ENGINE OIL CAPACITY ANDSPECIFICATION
For filling information, please refer to theCapacities and Specifications section ofyour owner's manual. See Engine OilCapacity and Specification (page 367).
CHECKING THE COOLANT
When the engine is cold, check theconcentration and level of the coolant atthe intervals listed in the scheduledmaintenance information. See ScheduledMaintenance (page 450).
Note:Make sure that the coolant level isbetween the minimum and maximum markson the coolant reservoir.
Note: Coolant expands when it is hot. Thelevel may extend beyond the MAX mark.
If the coolant level is at or below theminimum mark, add prediluted coolantimmediately.
Maintain coolant concentration within48% to 50%, which equates to a freezepoint between -29°F (-34°C) and -35°F(-37°C). Coolant concentration should bechecked using a refractometer. We do notrecommend the use of hydrometers orcoolant test strips for measuring coolantconcentration.
Adding Coolant
WARNING: Keep your hands andclothing clear of the cooling fan.
WARNING: Do not remove thecoolant reservoir cap when the engine ison or the cooling system is hot. Wait 10minutes for the cooling system to cooldown. Cover the coolant reservoir capwith a thick cloth to prevent thepossibility of scalding and slowly removethe cap. Failure to follow this instructioncould result in personal injury.
WARNING: Do not add coolantwhen the vehicle is on or the coolingsystem is hot. Failure to follow thisinstruction could result in personal injury.
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