Integrated Trailer Brake Controller –Troubleshooting......................................275
Trailer Sway Control
How Does Trailer Sway Control Work.........................................................................277
Trailer Sway Control Precautions..........277
Switching Trailer Sway Control On andOff.................................................................277
Driving Hints
Cold Weather Precautions......................278
Driving on Snow and Ice...........................278
Breaking-In....................................................278
Driving Economically.................................278
Driving in Special Conditions..................279
Driving Through Shallow Water............280
Floor Mats.....................................................280
Crash and BreakdownInformation
Roadside Assistance.................................282
High Voltage Battery Vehicle Precautions- Hybrid Electric Vehicle (HEV).........283
Switching the Hazard Flashers On andOff................................................................284
Jump Starting the Vehicle.......................284
Post-Crash Alert System.........................287
Post Impact Braking..................................288
Automatic Crash Shutoff........................288
Recovery Towing.........................................289
Transporting the Vehicle.........................290
Towing Your Vehicle
Towing Your Vehicle Precautions.........292
Recreationally Towing Your Vehicle -Gasoline, FWD.........................................292
Recreationally Towing Your Vehicle -Gasoline, AWD.........................................292
Recreationally Towing Your Vehicle -Hybrid Electric Vehicle (HEV)............292
Emergency Towing - Gasoline...............293
Emergency Towing - Hybrid ElectricVehicle (HEV)..........................................293
Towing Your Vehicle – Troubleshooting- Hybrid Electric Vehicle (HEV).........294
Fuses
Fuse Precautions........................................295
Under Hood Fuse Box...............................295
Body Control Module Fuse Box.............301
Identifying Fuse Types..............................303
Fuses – Troubleshooting.........................303
Maintenance
Maintenance Precautions.......................304
Opening and Closing the Hood............304
Under Hood Overview - 2.5L.................306
Under Hood Overview - 2.0L EcoBoost™........................................................................307
Engine Oil......................................................308
Checking the Coolant...............................309
Changing the Engine Air Filter - 2.0LEcoBoost™................................................313
Changing the Engine Air Filter - 2.5L,Hybrid Electric Vehicle (HEV).............314
Changing the Fuel Filter............................315
Drive Belt Routing Overview - 2.0LEcoBoost™................................................315
Changing the 12V Battery.........................315
Changing the 12V Battery - HybridElectric Vehicle (HEV)...........................318
Adjusting the Headlamps.......................320
Exterior Bulbs................................................321
Interior Bulbs................................................326
Vehicle Care
Cleaning Products.......................................327
Cleaning the Exterior.................................328
Cleaning the Interior..................................329
Repairing Minor Paint Damage..............332
Waxing Your Vehicle..................................332
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Connected Vehicle – Troubleshooting -Vehicles With: Modem..........................378
Connected Vehicle – Troubleshooting -Vehicles With: SYNC 3/SYNC 2.5......379
Vehicle Wi-Fi Hotspot
Creating a Vehicle Wi-Fi Hotspot..........381
Changing the Vehicle Wi-Fi HotspotName or Password.................................381
Vehicle Wi-Fi Hotspot – Troubleshooting........................................................................382
Audio System - VehiclesWithout: SYNC 3
General Information..................................383
Audio Unit......................................................383
AM/FM Radio...............................................384
Connecting a Bluetooth® Device.........385
Streaming Bluetooth Audio...................386
Playing Media From a USB Device.......387
USB Port.........................................................387
Apps................................................................388
Using Voice Recognition..........................390
Audio System – Troubleshooting..........391
Audio System - Vehicles With:SYNC 3
Audio System Precautions......................392
Switching the Audio Unit On and Off........................................................................392
Selecting the Audio Source....................392
Playing or Pausing the Audio Source........................................................................392
Adjusting the Volume................................392
Switching Shuffle Mode On and Off........................................................................392
Switching Repeat Mode On and Off........................................................................392
Setting a Memory Preset.........................393
Muting the Audio........................................393
Adjusting the Sound Settings................393
Setting the Clock and Date.....................393
AM/FM Radio...............................................394
Digital Radio.................................................395
Satellite Radio.............................................396
Audio System – Troubleshooting.........397
SYNC™ 3
General Information...................................401
Using Voice Recognition..........................403
Entertainment..............................................410
Phone.............................................................420
Navigation.....................................................422
Electric Vehicle Information....................427
Apps................................................................428
Settings..........................................................430
SYNC™ 3 Troubleshooting.....................432
Vehicle Software Updates -Vehicles Without: SYNC 3
Vehicle Software Updates......................445
Accessories
Accessories...................................................446
12V Pre-Wired Connections
What are the 12V Pre-Wired Connections........................................................................447
12V Pre-Wired Connections Precautions........................................................................447
Locating the 12V Pre-Wired Connections........................................................................447
Ford Protect
What Is Ford Protect.................................448
Scheduled Maintenance
General Maintenance Information......450
Normal Scheduled Maintenance.........453
Special Operating Conditions ScheduledMaintenance............................................456
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WARNING: Do not connectwireless plug-in devices to the data linkconnector. Unauthorized third partiescould gain access to vehicle data andimpair the performance of safety relatedsystems. Only allow repair facilities thatfollow our service and repair instructionsto connect their equipment to the datalink connector.
We respect your privacy and arecommitted to protecting it. Theinformation contained in this publicationwas correct at the time of release, but astechnology rapidly changes, werecommend that you visit the local Fordwebsite for the latest information.
Your vehicle has electronic control unitsthat have data recording functionality andthe ability to permanently or temporarilystore data. This data could includeinformation on the condition and status ofyour vehicle, vehicle maintenancerequirements, events and malfunctions.The types of data that can be recorded aredescribed in this section. Some of the datarecorded is stored in event logs or errorlogs.
Note:Error logs are reset following a serviceor repair.
Note:We may provide information inresponse to requests from law enforcement,other government authorities and thirdparties acting with lawful authority orthrough a legal process. Such informationcould be used by them in legal proceedings.
Data recorded includes, for example:
•Operating states of systemcomponents, for example fuel level,tire pressure and battery charge level.
•Vehicle and component status, forexample wheel speed, deceleration,lateral acceleration and seatbeltstatus.
•Events or errors in essential systems,for example headlamps and brakes.
•System responses to driving situations,for example airbag deployment andstability control.
•Environmental conditions, for exampletemperature.
Some of this data, when used incombination with other information, forexample an accident report, damage to avehicle or eyewitness statements, couldbe associated with a specific person.
Services That We Provide
If you use our services, we collect and usedata, for example account information,vehicle location and driving characteristics,that could identify you. We transmit thisdata through a dedicated, protectedconnection. We only collect and use datato enable your use of our services to whichyou have subscribed, with your consent orwhere permitted by law. For additionalinformation, see the terms and conditionsof the services to which you havesubscribed.
For additional information about ourprivacy policy, refer to the local Fordwebsite.
Services That Third PartiesProvide
We recommend that you review the termsand conditions and data privacyinformation for any services equipped withyour vehicle or to which you subscribe. Wetake no responsibility for services that thirdparties provide.
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CHECKING THE SEATBELTS
Check the seatbelts and child restraintsperiodically to make sure they workproperly and are not damaged. Make surethere are no nicks, tears or cuts. Replace ifnecessary.
Check the following seatbelt assembliesafter a crash.
•Retractors.
•Buckles.
•Front seatbelt buckle assemblies.
•Shoulder belt height adjusters.
•Shoulder belt guide on seat backrest.
•Child restraint LATCH and tetheranchors.
•Attaching hardware.
Read the child restraint manufacturer'sinstructions for additional inspection andmaintenance information specific to thechild restraint.
We recommend that all seatbeltassemblies in use in vehicles involved in acrash be replaced. However, if the crashwas minor and an authorized dealer findsthat the belts do not show damage andcontinue to operate properly, they do notneed to be replaced. Seatbelt assembliesnot in use during a crash should also bechecked and replaced if either damage orimproper operation is noted.
Properly care for seatbelts. See CleaningSeatbelts (page 331).
SEATBELT EXTENSIONS
WARNING: Persons who fit intothe vehicle's seatbelt should not use anextension. Unnecessary use could resultin serious personal injury in the event ofa crash.
WARNING: Only use extensionsprovided free of charge by our dealers.The dealer will provide an extensiondesigned specifically for this vehicle,model year and seating position. The useof an extension intended for anothervehicle, model year or seating positionmay not offer you the full protection ofyour vehicle's seatbelt restraint system.
WARNING: Never use seatbeltextensions to install child restraints.
WARNING: Do not use extensionsto change the way the seatbelt fitsacross the torso, over the lap or to makethe seatbelt buckle easier to reach.
If, because of body size or driving position,it is not possible to properly fasten theseatbelt over your lap and shoulder, anextension that is compatible with theseatbelts is available free of charge fromour dealers. Only use our seatbeltextensions made by the original equipmentseatbelt manufacturer with our seatbelts.Ask your authorized dealer if your extensionis compatible with your vehicle restraintsystem.
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HOW DO THE FRONT AIRBAGS
WORK
The driver and front passenger airbagsdeploy during significant frontal and nearfrontal crashes.
The driver and passenger front airbagsystem consists of:
•Driver and passenger airbag modules.
•Front passenger sensing system.
•Crash sensors and monitoring systemwith readiness indicator. See CrashSensors and Airbag Indicator (page57).
The airbags are a supplemental restraintsystem and are designed to work with theseatbelts to help protect the driver andright front passenger from certain upperbody injuries. Airbags do not inflate slowly;there is a risk of injury from a deployingairbag.
Note:You will hear a loud bang and see acloud of harmless powdery residue if anairbag deploys. This is normal.
The airbags inflate and deflate rapidlyupon activation. After airbag deployment,it is normal to notice a smoke-like, powderyresidue or smell the burnt propellant. Thismay consist of cornstarch, talcum powder(to lubricate the bag) or sodium
compounds (for example, baking soda)that result from the combustion processthat inflates the airbag. Small amounts ofsodium hydroxide may be present whichmay irritate the skin and eyes, but none ofthe residue is toxic.
Contact with a deploying airbag may causeabrasions or swelling. Temporary hearingloss is also a possibility as a result of thenoise associated with a deploying airbag.
Because airbags must inflate rapidly andwith considerable force, there is the risk ofdeath or serious injuries such as fractures,facial and eye injuries or internal injuries,particularly to occupants who are notproperly restrained or are otherwise out ofposition at the time of airbag deployment.Thus, it is extremely important thatoccupants be properly restrained as faraway from the airbag module as possiblewhile maintaining vehicle control.
Routine maintenance of the airbags is notrequired.
HOW DO THE SIDE AIRBAGS
WORK
WARNING: Do not place objectsor mount equipment on or near theairbag cover, on the side of the front orrear seatbacks, or in areas that maycome into contact with a deployingairbag. Failure to follow theseinstructions may increase the risk ofpersonal injury in the event of a crash.
WARNING: Accessory seat coversnot released by Ford Motor Companycould prevent the deployment of theairbags and increase the risk of injuriesin a crash.
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CRASH SENSORS AND
AIRBAG INDICATOR
WARNING: Modifying or addingequipment to the front of your vehiclecould affect the performance of theairbag system, increasing the risk ofinjury. This includes the hood, bumpersystem, frame, front body structure, towhooks, hood pins, push bar andsnowplows.
Your vehicle has a collection of crash andoccupant sensors. These sensors provideinformation to the restraints controlmodule which deploys the following:
•Seatbelt pretensioners.
•Driver airbag.
•Passenger airbag.
•Knee airbag(s).
•Seat mounted side airbags.
•Safety Canopy.
Based on the type of crash, the restraintscontrol module deploys the appropriatesafety devices.
The restraints control module alsomonitors the readiness of the above safetydevices plus the crash and occupantsensors. The safety system displays anindicator in the instrument cluster when itis ready. The system sends out a tone if itis not working. The airbag does not requireroutine maintenance.
One or more of the following indicates adifficulty with the system:
The readiness light does notimmediately illuminate after youswitch the ignition on.
•The readiness light either flashes orstays on.
•You hear a series of five beeps. Thetone pattern periodically repeats untilthe problem, the light or both arerepaired.
If any of these things happen, evenintermittently, have the supplementalrestraint system serviced at an authorizeddealer immediately. Unless serviced, thesystem may not function properly in theevent of a crash.
The fact that the seatbelt pretensionersor front airbags did not activate for bothfront seat occupants in a crash does notmean that something is wrong with thesystem. Rather, it means the restraintscontrol module determined the accidentconditions (crash severity, seatbelt usage)were not appropriate to activate thesesafety devices.
•The design of the front airbags is toactivate only in frontal and near-frontalcrashes (not rollovers, side impacts orrear impacts) unless the crash causessufficient frontal deceleration.
•The design of the front seatbeltpretensioners is to activate in frontal,near-frontal and side crashes, and inrollovers. The design of the rearseatbelt pretensioners is to activate infrontal crashes, side crashes and inrollovers.
•The design of the knee airbag(s) is todeploy based on crash severity andoccupant conditions.
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WHAT IS THE CABIN AIR
FILTER
The cabin air filter improves the quality ofair in your vehicle by trapping dust, pollenand other particles.
REPLACING THE CABIN AIR
FILTER
Replace the filter at regular intervals. SeeScheduled Maintenance (page 450).
The cabin air filter is behind the glovecompartment.
To remove the lower glove compartmentand access the filter:
1.Open the glove compartment.
2.Press the tab on each side.
3.Fully lower the glove compartment.
4.Pull the glove compartment towardyou.
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WHAT IS THE CATALYTIC
CONVERTER
The catalytic converter is part of yourvehicle's emissions system and filtersharmful pollutants from the exhaust gas.
CATALYTIC CONVERTER
PRECAUTIONS
WARNING: Do not park, idle ordrive your vehicle on dry grass or otherdry ground cover. The emission systemheats up the engine compartment andexhaust system, creating the risk of fire.
WARNING: The normal operatingtemperature of the exhaust system isvery high. Never work around or attemptto repair any part of the exhaust systemuntil it has cooled. Use special care whenworking around the catalytic converter.The catalytic converter heats up to a veryhigh temperature after only a shortperiod of engine operation and stays hotafter the engine is switched off.
WARNING: Exhaust leaks mayresult in entry of harmful and potentiallylethal fumes into the passengercompartment. If you smell exhaustfumes inside your vehicle, have yourvehicle inspected immediately. Do notdrive if you smell exhaust fumes.
To avoid damaging the catalytic converter:
•Do not crank the engine for more than10 seconds at a time.
•Do not run the engine with a spark pluglead disconnected.
•Do not push-start or tow-start yourvehicle. Use booster cables. See JumpStarting Precautions (page 284).
•Use the correct fuel. See Fuel andRefueling (page 171).
•Do not switch the ignition off when yourvehicle is moving.
•Avoid running out of fuel.
•Have the items listed in scheduledmaintenance information performedaccording to the specified schedule.
Note:Do not make any unauthorizedchanges to your vehicle or engine. By law,vehicle owners and anyone whomanufactures, repairs, or services a fleet ofvehicles are not permitted to intentionallyremove an emission control device orprevent it from working.
CATALYTIC CONVERTER –
TROUBLESHOOTING
CATALYTIC CONVERTER –WARNING LAMPS
Your vehicle has an on-board diagnosticssystem that monitors the emission controlsystem. If any of the following warninglamps illuminate, this may indicate thatthe on-board diagnostics system hasdetected an emission control systemmalfunction.
Continuing to drive your vehicle may causereduced power or the engine to stop.Failure to respond to a warning lamp maycause damage that your vehicle Warrantymay not cover. Have your vehicle checkedas soon as possible.
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