Note:If your vehicle has an ignition key, youcannot remove the key from the ignitionwhen the transmission is in neutral (N) andyour vehicle is off.
Note:Start the engine and allow it to runfor a few minutes at the beginning of eachday, and every six hours or fewer. With theengine running and your foot on the brake,shift into drive (D) and then into reverse (R)before shifting back into neutral (N). Beforecontinuing to tow, switch neutral tow on.
EMERGENCY TOWING -
GASOLINE
If you need to tow your vehicle, contact aprofessional towing service or, if you are amember of a roadside assistance program,your roadside assistance service provider.
EMERGENCY TOWING -
HYBRID ELECTRIC VEHICLE
(HEV)
If your vehicle becomes inoperable withoutaccess to wheel dollies or a vehicletransport trailer, it can be flat-towed withall wheels on the ground, regardless of thepowertrain and transmission configuration,under the following conditions:
•Your vehicle is facing forward fortowing in a forward direction.
•You switch Neutral Tow on.
•You release the parking brake.
•Maximum speed is 35 mph (55 km/h).
•Maximum distance is 50 mi (80 km).
Switching Neutral Tow On
1.Switch your vehicle on in accessorymode.
2.Press the menu button on the steeringwheel to enter the instrument clusterdisplay main menu.
3.Select Settings.
4.Select Neutral Tow.
5.Follow the instructions on theinformation display.
6.Fully press the brake pedal.
7.Shift into neutral (N).
8.Switch the ignition off.
Note:Failure to follow these instructionscould result in damage to the transmission.
Note:Switching neutral tow on requiresbattery power.
Note: Put your climate control system inrecirculated air mode to prevent exhaustfumes from entering your vehicle. SeeClimate Control (page 125).
Switching Neutral Tow Off
1.Switch your vehicle on in accessorymode.
2.Fully press the brake pedal.
3.Shift into park (P).
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TOWING YOUR VEHICLE – TROUBLESHOOTING - HYBRID
ELECTRIC VEHICLE (HEV)
TOWING YOUR VEHICLE – INFORMATION MESSAGES
DescriptionMessage
Reminder to switch off the ignition when in neutral tow.Neutral Tow EngagedTurn Ignition Off forTowing
Displays when neutral tow is active and you want to exitneutral tow.Neutral tow engagedDepress Brake and SelectPark to Exit Neutral Tow
Reminder to remove park brake when in neutral tow.Neutral Tow RemovePark Brake for Towing
Displays when the neutral tow is off.Neutral Tow Disengaged
Displays when neutral tow is on.Neutral Tow EnabledLeave Transmission inNeutral
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•Exceed 50 mph (80 km/h).
•Load the vehicle beyond maximumvehicle load rating listed on the SafetyCompliance Label.
•Tow a trailer.
•Use snow chains on the end of thevehicle with the dissimilar spare tire.
•Use more than one dissimilar spare tireat a time.
•Use commercial car washingequipment.
•Try to repair the dissimilar spare tire.
Use of one of the dissimilar spare tireslisted above at any one wheel location canlead to impairment of the following:
•Handling, stability and brakingperformance.
•Comfort and noise.
•Ground clearance and parking at curbs.
•Winter weather driving capability.
•Wet weather driving capability.
•All-wheel driving capability.
3.Full-size dissimilar spare withoutlabel on wheel
When driving with the full-size dissimilarspare wheel and tire assembly, do not:
•Exceed 70 mph (113 km/h).
•Use more than one dissimilar sparewheel and tire assembly at a time.
•Use commercial car washingequipment.
•Use snow chains on the end of thevehicle with the dissimilar spare wheeland tire assembly.
The usage of a full-size dissimilar sparewheel and tire assembly can lead toimpairment of the following:
•Handling, stability and brakingperformance.
•Comfort and noise.
•Ground clearance and parking at curbs.
•Winter weather driving capability.
•Wet weather driving capability.
•All-wheel driving capability
When driving with the full-size dissimilarspare wheel and tire assembly additionalcaution should be given to:
•Towing a trailer.
•Driving vehicles equipped with acamper body.
•Driving vehicles with a load on thecargo rack.
Drive cautiously when using a full-sizedissimilar spare wheel and tire assemblyand seek service as soon as possible.
Removing the Vehicle Jack andTool Bag
The vehicle jack and tool bag are on therear passenger side of your vehicle, behindthe passenger seat.
1.Turn the wing bolt on the jack bracketcounterclockwise to release the jackand tool bag from the jack bracket.
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8.Stow the flat tire. See the Stowing theFlat or Spare Tire.
9.Stow the vehicle jack and lug wrench.Make sure the jack is securely fastenedbefore you drive. See Stowing theVehicle Jack and Tool Bag.
10.Unblock the wheels.
Stowing the Road Wheel
1.Place the flat tire in the center of thevehicle bed with the wheel facing up.
2.Locate the retainer strap mounted onthe jack.
3.Locate the cargo tie-down hooks in thecorner of the bed.
4.Push the loop of the retainer strapthrough the tie-down. Thread thenon-loop end through the loop.
5.Weave the retainer strap through thewheel openings.
6.Locate the tie-down at the oppositecorner of the bed. Thread the retainerstrap through the tie-down and pulltight.
7.Secure by tying a 2-half hitch knot.
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Stowing the Spare Tire
Note:Failure to follow the spare tirestowage instructions could result in failureof the cable or loss of the spare tire.
1.Lay the tire on the ground with thevalve stem facing down.
2.Slide the wheel partially under thevehicle and install the retainer throughthe wheel center. Pull on the cable toalign the components at the end of thecable.
3.Turn the jack handle clockwise untilthe tire is raised to its stowed positionunderneath the vehicle. The effort toturn the jack handle increasessignificantly and the spare tire carrierratchets or slips when the tire is raisedto the maximum tightness. Tighten tothe point where the ratchet or slipoccurs, a minimum of three times asindicated by an audible click each time.The spare tire carrier does not allowyou to overtighten. If the spare tirecarrier ratchets or slips with little effort,contact your authorized dealer.
4.Check that the tire lies flat against theframe and is properly tightened. Try topush or pull, then turn the tire to besure it does not move. Loosen andretighten, if necessary. Failure toproperly stow the spare tire couldresult in failure of the winch cable andloss of the tire.
5.Repeat this tightness check procedurewhen servicing the spare tire pressure,every six months, as per your scheduledmaintenance information, or at anytime that the spare tire is disturbedthrough service of other components.
Stowing the Vehicle Jack and ToolBag
1.Place the tools inside of the tool bag.
2.Install the tool bag through the vehiclejack load rest.
3.Secure the jack tool bag straps aroundthe vehicle jack.
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WHAT IS FORD PROTECT
Protect yourself from the rising cost ofvehicle repairs with a Ford Protectextended service plan.
Ford Protect Extended ServicePlans - United States Only
Ford Protect extended service plans meanpeace of mind. Extended service plans arebacked by Ford Motor Company, andprovide more protection beyond the NewVehicle Limited Warranty coverage. Whenyou visit your Ford Dealer, insist on the FordProtect extended service plan.
Ford Protect Can Quickly Pay for Itself
One trip to the service center could easilyexceed the price of your Ford Protectextended service plan. With the FordProtect extended service plan, youminimize your risk for unexpected repairbills and rising repair costs.
Up to 1,000+ Covered VehicleComponents
There are four mechanical Ford Protectextended service plans with different levelsof coverage. Ask your authorized dealer fordetails.
1.PremiumCARE - Our mostcomprehensive coverage. With over1,000 covered components, this planis so complete it is probably easier tolist what is not covered.
2.ExtraCARE - Covers 113 components,and includes many high-tech items.
3.BaseCARE - Covers 84 components.
4.PowertrainCARE - Covers 29 criticalcomponents.
Ford Protect extended service plans arehonored by all authorized Ford dealers inthe United States, Canada and Mexico.
That means you get:
•Reliable, quality service at any Ford orLincoln dealership.
•Repairs performed by factory trainedtechnicians, using genuine parts.
Rental Car Reimbursement
First Day Rental Benefit
If you bring your car into your dealer forservice, we will give you a rental vehicle touse for the day.
Extended Rental Benefits
If your vehicle is kept overnight for coveredrepairs, you are eligible for rental carcoverage, warranty repairs, and fieldservice actions.
Roadside Assistance
Exclusive 24/7 roadside assistance,including:
•Towing, flat-tire change and batteryjump starts.
•Out of fuel and lock-out assistance.
•Travel expense reimbursement forlodging, meals and rental car.
•Assistance for taxi, shuttle, rental carcoverage or other transportation.
Transferable Coverage
If you sell your vehicle before your FordProtect extended service plan coverageexpires, you can transfer any remainingcoverage to the new owner. This shouldgive you and your potential buyer peace ofmind.
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Less Cost to Properly Maintain YourVehicle
The Ford Protect extended service planalso offers a Premium Maintenance Planthat covers all scheduled maintenance,and selected wear items. The coverage isprepaid, so you never have to worry aboutthe cost of your vehicle’s maintenance.
Covered maintenance includes:
•Windshield wiper blades.
•Spark plugs.
•The clutch disc (if equipped).
•Brake pads and linings.
•Shock absorbers.
•Struts.
•Engine belts.
•Engine coolant hoses, clamps ando-rings.
•Diesel exhaust fluid replenishment (ifequipped).
•Cabin air filter replacement every20,000 mi (32,000 km) for electricvehicles only.
Interest Free Finance Options
Just a 5% down payment provides youwith an affordable, no interest, no feepayment program allowing you all thesecurity and benefits Ford Protectextended service plan has to offer whilepaying over time. You are pre-approvedwith no credit check or hassles. To learnmore, call our Ford Protect extendedservice plan specialists at 800-367-3377.
Ford Protect Extended Service PlanP.O. Box 321067Detroit, MI 48232
Ford Protect Extended ServicePlan (Canada Only)
You can get more protection for yourvehicle by purchasing a Ford Protectextended service plan. Ford Protectextended service plan is the only servicecontract backed by Ford Motor Companyof Canada, Limited. Depending on the planyou purchase, Ford Protect extendedservice plan provides benefits such as:
•Rental reimbursement.
•Coverage for certain maintenance andwear items.
•Protection against repair costs afteryour New Vehicle Limited WarrantyCoverage expires.
•Roadside Assistance benefits.
There are several Ford Protect extendedservice plans available in various time,distance and deductible combinations.Each plan is tailored to fit your own drivingneeds, including reimbursement for towingand rental. When you purchase FordProtect extended service plan, you receiveadded peace-of-mind protectionthroughout Canada, the United States andMexico, provided by a network ofparticipating authorized Ford MotorCompany dealers.
Note:Repairs performed outside of Canadaand the United States are not eligible forFord Protect extended service plancoverage.
This information is subject to change. Visityour local Ford of Canada dealer orwww.ford.ca to find the Ford Protectextended service plan that is right for you.
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When to Expect the OIL CHANGE REQUIRED Message
Vehicle Use and ExampleInterval
Normal
7,500–12,500 mi(12,000–20,000 km)
Normal commuting with highway drivingNo, or moderate, load or towingFlat to moderately hilly roadsNo extended idling
Severe
5,000–7,500 mi(8,000–12,000 km)
Moderate to heavy load or towingMountainous or off-road conditionsExtended idlingExtended hot or cold operation
Extreme
3,000–5,000 mi(5,000–8,000 km)Maximum load or towingExtreme hot or cold operationExtended engine idling
Normal Maintenance Intervals
At Every Oil Change Interval as Indicated by the Instrument Cluster Display1
Change the engine oil and filter.
Rotate the tires.
Perform a multi-point inspection, recommended.
Inspect the automatic transmission fluid level. Consult your dealer for requirements.
Inspect the brake pads, rotors, hoses and the parking brake.
Inspect the engine coolant level/strength and the hoses.
Inspect the exhaust system and heat shields.
Inspect the rear axle and U-joints.
Inspect the half-shaft boots.
Inspect the steering linkage, ball joints, suspension, tire-rod ends, driveshaft and the U-joints.
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