
Extensive Idling or Low-speed Driving for Long Distances, as in Heavy Commercial Use(Such as Delivery, Taxi, Patrol Car or Livery)Short Trips that do not allow the engine to get to operating temperature causing fueldilution and an increase of the engine oil level
Change engine oil and filter as indicated by the instrumentcluster display and perform services listed in the NormalScheduled Maintenance chart.
As required
Replace cabin air filter.Inspect frequently, serviceas requiredReplace engine air filter.
Change automatic transmission fluid.Every 30,000 mi(48,000 km)
Replace spark plugs.Every 60,000 mi(96,000 km)
Operating in Dusty or Sandy Conditions Such as Unpaved or Dusty Roads
Replace cabin air filter.Inspect frequently, serviceas requiredReplace engine air filter.
Inspect the wheels and related components for abnormalnoise, wear, looseness or drag.Every 5,000 mi (8,000 km)
Rotate tires, inspect tires for wear and measure treaddepth.
Change engine oil and filter.2Every 5,000 mi (8,000 km)or six monthsPerform multi-point inspection.
Change automatic transmission fluid.Every 30,000 mi(48,000 km)
2Reset your Intelligent Oil-Life Monitor after engine oil and filter changes.
Exceptions
There are several exceptions to the NormalSchedule:
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ROLLOVER WARNING
WARNING: Utility vehicles have asignificantly higher rollover rate thanother types of vehicles.
WARNING: Vehicles with a highercenter of gravity (utility and four-wheeldrive vehicles) handle differently thanvehicles with a lower center of gravity(passenger cars). Avoid sharp turns,excessive speed and abrupt steering inthese vehicles. Failure to drive cautiouslyincreases the risk of losing control of yourvehicle, vehicle rollover, personal injuryand death.
WARNING: In a rollover crash, anunbelted person is significantly morelikely to die than a person wearing aseatbelt.
WARNING: Do not becomeoverconfident in the ability of four-wheeldrive vehicles. Although a four-wheeldrive vehicle may accelerate better thana two-wheel drive vehicle in low tractionsituations, it won't stop any faster thantwo-wheel drive vehicles. Always driveat a safe speed.
Utility vehicles and trucks handledifferently than passenger cars in thevarious driving conditions that areencountered on streets, highways andoff-road. Utility vehicles and trucks are notdesigned for cornering at speeds as highas passenger cars any more than low-slungsports cars are designed to performsatisfactorily under off-road conditions.
OUR SUSTAINABILITY
REPORT
You should play your part in protecting theenvironment. Correct vehicle usage andthe authorized disposal of waste, cleaningand lubrication materials are significantsteps toward this aim.
For additional information about oursustainability progress and initiatives, visitwww.sustainability.ford.com.
THE BETTER BUSINESS
BUREAU AUTO LINE
PROGRAM
Your satisfaction is important to FordMotor Company and to your dealer. If awarranty concern has not been resolvedusing the three-step procedure outlinedearlier in this chapter in the Getting theServices you need section, you may beeligible to participate in the BBB AUTOLINE program.
The BBB AUTO LINE program consists oftwo parts – mediation and arbitration.During mediation, a representative of theBBB will contact both you and Ford MotorCompany to explore options for settlementof the claim. If an agreement is not reachedduring mediation or you do not want toparticipate in mediation, and if your claimis eligible, you may participate in thearbitration process. An arbitration hearingwill be scheduled so that you can presentyour case in an informal setting before animpartial person. The arbitrator considersthe testimony provided and makes adecision after the hearing.
Disputes submitted to the BBB AUTO LINEprogram are usually decided within 40days after you file your claim with the BBB.You are not bound by the decision, andmay reject the decision and proceed tocourt where all findings of the BBB Auto
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General Operation
•Voice Command Control: Certainfunctions within the SYNC® systemmay be accomplished using voicecommands. Using voice commandswhile driving helps you to operate thesystem without removing your handsfrom the wheel or eyes from the road.
•Prolonged Views of Screen: Do notaccess any function requiring aprolonged view of the screen while youare driving. Pull over in a safe and legalmanner before attempting to access afunction of the system requiringprolonged attention.
•Volume Setting: Do not raise thevolume excessively. Keep the volumeat a level where you can still hearoutside traffic and emergency signalswhile driving. Driving while unable tohear these sounds could cause anaccident.
•Navigation Features: Any navigationfeatures included in the system areintended to provide turn by turninstructions to get you to a desireddestination. Please make certain allpersons using this system carefullyread and follow instructions and safetyinformation fully.
•Distraction Hazard: Any navigationfeatures may require manual(non-verbal) setup. Attempting toperform such set-up or insert datawhile driving can distract your attentionand could cause an accident or otherserious injury. Stop the vehicle in a safeand legal manner before attemptingthese operations.
•Let Your Judgment Prevail: Anynavigation features are provided onlyas an aid. Make your driving decisionsbased on your observations of localconditions and existing trafficregulations. Any such feature is not a
substitute for your personal judgment.Any route suggestions made by thissystem should never replace any localtraffic regulations or your personaljudgment or knowledge of safe drivingpractices.
•Route Safety: Do not follow the routesuggestions if doing so would result inan unsafe or illegal maneuver, if youwould be placed in an unsafe situation,or if you would be directed into an areathat you consider unsafe. The driver isultimately responsible for the safeoperation of the vehicle and therefore,must evaluate whether it is safe tofollow the suggested directions.
•Potential Map Inaccuracy: Mapsused by this system may be inaccuratebecause of changes in roads, trafficcontrols or driving conditions. Alwaysuse good judgment and common sensewhen following the suggested routes.
•Emergency Services: Do not rely onany navigation features included in thesystem to route you to emergencyservices. Ask local authorities or anemergency services operator for theselocations. Not all emergency servicessuch as police, fire stations, hospitalsand clinics are likely to be contained inthe map database for such navigationfeatures.
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1
12V Pre-Wired Connections.....................44712V Pre-Wired ConnectionsPrecautions.................................................447
9
911 Assist...........................................................59
A
A/CSee: Climate Control - Vehicles With: DualAutomatic Temperature Control(DATC)...............................................................125See: Climate Control - Vehicles With:Electronic Automatic Temperature Control(EATC)...............................................................130About This Manual..........................................17ABSSee: Brakes............................................................191Accessing the Trip Computer - VehiclesWith: 4.2 Inch Screen...............................120Accessing the Trip Computer - VehiclesWith: 6.5 Inch Screen...............................120Accessories....................................................446Adaptive Cruise Control.............................219Adaptive Cruise Control –Troubleshooting............................................228Lane Centering....................................................225Adaptive Cruise Control AutomaticCancellation................................................222Adaptive Cruise Control Indicators.......224Adaptive Cruise ControlLimitations..................................................220Adaptive Cruise ControlPrecautions..................................................219Adaptive Cruise Control –Troubleshooting........................................228Adaptive Cruise Control – InformationMessages.........................................................228Adjusting the Exterior Mirrors..................103Adjusting the Headlamps........................320Adjusting the Instrument Panel LightingBrightness......................................................98Adjusting the Integrated Trailer BrakeController Mode.........................................274
Adjusting the Seatbelt Height...................45Adjusting the Seatbelts DuringPregnancy......................................................45Adjusting the Sound Settings.................393Adjusting the Steering Wheel...................88Adjusting the Volume.................................392Aid Mode.........................................................236How Does Aid Mode Work.............................236What Is Aid Mode..............................................236Airbag Precautions........................................52Airbags...............................................................50Front Passenger Sensing System..................54Air ConditioningSee: Climate Control - Vehicles With: DualAutomatic Temperature Control(DATC)...............................................................125See: Climate Control - Vehicles With:Electronic Automatic Temperature Control(EATC)...............................................................130Air Conditioning System Capacity andSpecification - 2.0L EcoBoost™.........373Air Conditioning System Capacity andSpecification - 2.5L, Hybrid ElectricVehicle (HEV).............................................374Air FilterSee: Changing the Engine Air Filter - 2.0LEcoBoost™......................................................313See: Changing the Engine Air Filter - 2.5L,Hybrid Electric Vehicle (HEV)...................314Alert and Aid Mode.....................................236How Does Alert and Aid Mode Work..........237What Is Alert and Aid Mode...........................236Alert Mode......................................................235Adjusting the Steering Wheel VibrationIntensity............................................................236How Does Alert Mode Work..........................236What Is Alert Mode...........................................235All-Wheel Drive.............................................189All-Wheel Drive – Troubleshooting.............190All-Wheel Drive Limitations.....................190All-Wheel Drive Precautions...................190All-Wheel Drive –Troubleshooting........................................190All-Wheel Drive – InformationMessages.........................................................190AM/FM Radio................................................384AM/FM Radio Limitations..............................394Selecting a Radio Station...............................394
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What Is Automatic Return to Park(P).......................................................................184Automatic Transmission AudibleWarnings.......................................................187Automatic Transmission............................182Automatic Return to Park (P).......................184Automatic Transmission Positions..............182Automatic Transmission –Troubleshooting.............................................188Grade Assist - Hybrid Electric Vehicle(HEV).................................................................185Manual Park Release - Gasoline...................185Temporary Neutral Mode................................183Automatic Transmission PositionIndicators......................................................183Automatic Transmission Positions........182Drive (D).................................................................183Low (L)...................................................................183Neutral (N)............................................................182Park (P)..................................................................182Reverse (R)...........................................................182Automatic TransmissionPrecautions..................................................182Automatic Transmission –Troubleshooting........................................188Automatic Transmission – InformationMessages..........................................................188Auto Mode.......................................................126Auto Mode Indicators........................................126Switching Auto Mode On and Off................126Switching Dual Mode On and Off................128Auto-Start-Stop...........................................168Auto-Start-Stop – Troubleshooting...........169Auto-Start-Stop Indicators......................168Auto-Start-Stop Precautions..................168Auto-Start-Stop –Troubleshooting.........................................169Auto-Start-Stop – Frequently AskedQuestions..........................................................170Auto-Start-Stop – InformationMessages..........................................................169Autounlock........................................................73Autounlock Requirements................................73Switching Autounlock On and Off.................73What Is Autounlock.............................................73AWDSee: All-Wheel Drive.........................................189
B
BatterySee: Changing the 12V Battery......................315See: Changing the 12V Battery - Hybrid ElectricVehicle (HEV).................................................318Blind Spot Information System...............241Blind Spot Information System –Troubleshooting............................................243Blind Spot Information SystemIndicators.....................................................242Blind Spot Information SystemLimitations...................................................241Blind Spot Information SystemPrecautions..................................................241Blind Spot Information SystemRequirements..............................................241Blind Spot Information System –Troubleshooting........................................243Blind Spot Information System –Information Messages................................243Body Control Module Fuse Box..............301Accessing the Body Control Module FuseBox......................................................................301Identifying the Fuses in the Body ControlModule Fuse Box...........................................301Locating the Body Control Module FuseBox......................................................................301Bonnet LockSee: Opening and Closing the Hood..........304Booster Seats..................................................39Brake Coach - Hybrid Electric Vehicle(HEV)..............................................................119Brake Fluid Specification...........................192Brake Over Accelerator................................191Brake Precautions.........................................191Brakes................................................................191Anti-Lock Braking System................................191Brakes – Troubleshooting...............................193Brakes – Troubleshooting.........................193Brakes – Frequently AskedQuestions.........................................................193Brakes – Warning Lamps................................193Breaking-In.....................................................278
C
Calculating Payload....................................259
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Calculating the Load Limit.......................259Canceling the Set Speed..........................204Capacities and Specifications................363Catalytic Converter......................................180Catalytic Converter –Troubleshooting............................................180Catalytic Converter Precautions............180Catalytic Converter –Troubleshooting........................................180Catalytic Converter – WarningLamps................................................................180Center Console..............................................153Opening the Center Console..........................153Changing a Flat Tire....................................354Changing a Road Wheel...........................354Changing the 12V Battery..........................315Changing the 12V Battery - HybridElectric Vehicle (HEV).............................318Changing the Engine Air Filter - 2.0LEcoBoost™..................................................313Changing the Engine Air Filter - 2.5L,Hybrid Electric Vehicle (HEV)...............314Changing the Fuel Filter.............................315Changing the Remote Control Battery -Vehicles With: Push Button Start.........64Changing the Remote Control Battery -Vehicles Without: Push ButtonStart.................................................................63Changing the Vehicle Wi-Fi HotspotName or Password...................................381Charging a Device.........................................147Charging a Wireless Device.......................152Checking MyKey System Status..............69Checking the Brake Fluid...........................192Checking the Coolant................................309Checking the Seatbelts...............................48Checking the Tire Pressures....................346Checking the Wiper Blades........................89Children and Airbags.....................................53Child Restraint Anchor Points....................32Locating the Child Restraint Lower AnchorPoints...................................................................32Locating the Child Restraint Top TetherAnchor Points...................................................33What Are the Child Restraint AnchorPoints...................................................................32Child Restraints...............................................33Child Restraint Position Information.............33
Child Restraints Recommendation...............34Child Safety.......................................................31Child Restraint Anchor Points..........................32Child Restraints.....................................................33Installing Child Restraints.................................34Child Safety Locks..........................................41Child Safety Precautions..............................31Cleaning Products........................................327Cleaning the Exterior..................................328Cleaning Camera Lenses andSensors.............................................................329Cleaning Chrome, Aluminium or StainlessSteel...................................................................328Cleaning Headlamps and RearLamps...............................................................328Cleaning Stripes or Graphics.........................329Cleaning the Engine Compartment............329Cleaning the Exterior Precautions...............328Cleaning the Underbody.................................329Cleaning Wheels................................................328Cleaning Windows and WiperBlades...............................................................328Cleaning the Interior...................................329Cleaning Carpets and Floor Mats.................331Cleaning Displays and Screens....................330Cleaning Fabric...................................................330Cleaning Leather................................................330Cleaning Moonroof Tracks..............................331Cleaning Plastic.................................................330Cleaning Seatbelts.............................................331Cleaning Storage Compartments................331Cleaning the Instrument Panel....................329Cleaning Vinyl.......................................................331Clearing All MyKeys.......................................69Climate Control.............................................125Auto Mode.............................................................126Climate Control Hints.................................128Cold Weather Precautions.......................278Configuring the Trip Computer - VehiclesWith: 4.2 Inch Screen...............................120Connected Vehicle.......................................377Connecting the Vehicle to a MobileNetwork.............................................................377Connected Vehicle Data..............................24Connected Vehicle Limitations...............377Connected Vehicle Requirements.........377Connected Vehicle – Troubleshooting -Vehicles With: Modem............................378
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Fuel Tank Capacity - Hybrid ElectricVehicle (HEV).............................................372Fuse Precautions.........................................295Fuses................................................................295Body Control Module Fuse Box.....................301Fuses – Troubleshooting................................303Under Hood Fuse Box......................................295Fuses – Troubleshooting..........................303Fuses – Frequently Asked Questions........303
G
General Maintenance Information.......450Glasses Holder..............................................154Locating the Glasses Holder..........................154Glossary of Tire Terminology...................341Glove Compartment....................................153Opening the Glove Compartment................153Grade Assist - Hybrid Electric Vehicle(HEV).............................................................185What Is Grade Assist.........................................185
H
Headlamp AdjustingSee: Adjusting the Headlamps.....................320Headlamps.......................................................92Headlamp Indicators..........................................92Switching Headlamp Exit Delay On andOff.........................................................................92Using the High Beam Headlamps.................92Headlamps – Troubleshooting.................93Headlamps – Frequently AskedQuestions...........................................................93Heated Seats.................................................140Heated Seat Precautions................................140Switching the Heated Seats On andOff.......................................................................140HeatingSee: Climate Control - Vehicles With: DualAutomatic Temperature Control(DATC)...............................................................125See: Climate Control - Vehicles With:Electronic Automatic Temperature Control(EATC)...............................................................130High Voltage Battery....................................181High Voltage Battery Precautions...........181
High Voltage Battery VehiclePrecautions - Hybrid Electric Vehicle(HEV)............................................................283Hill Descent Control...................................206Hill Descent Control –Troubleshooting............................................207Hill Descent Control Indicator................206Hill Descent Control Precautions..........206Hill Descent Control –Troubleshooting........................................207Hill Descent Control – InformationMessages.........................................................207Hill Start Assist..............................................197Hill Start Assist – Troubleshooting..............197Hill Start Assist Precautions.....................197Hill Start Assist – Troubleshooting........197Hill Start Assist – InformationMessages..........................................................197Hood LockSee: Opening and Closing the Hood..........304Horn....................................................................88How Does 911 Assist Work..........................59How Does Adaptive Cruise Control WithStop and Go Work.....................................219How Does a Hybrid Electric VehicleWork...............................................................166How Does All-Wheel Drive Work -Excluding: FX4 Off Road/Tremor........189How Does All-Wheel Drive Work - FX4Off Road/Tremor.......................................189How Does Auto Hold Work.......................198How Does Blind Spot InformationSystem Work...............................................241How Does Cross Traffic AlertWork..............................................................244How Does Drive Mode ControlWork..............................................................230How Does Driver Alert Work....................255How Does Hill Descent ControlWork..............................................................206How Does Hill Start Assist Work.............197How Does Pre-Collision AssistWork...............................................................247How Does Stability Control Work.........202How Does the Lane Keeping SystemWork...............................................................234How Does the Personal Safety SystemWork.................................................................49
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How Does the Rear Occupant AlertSystem Work...............................................145How Does the Safety Canopy™Work..................................................................51How Does Traction Control Work.........200How Does Trailer Sway ControlWork...............................................................277How Do the Front Airbags Work..............50How Do the Knee Airbags Work................51How Do the Side Airbags Work................50Hybrid Electric Vehicle DrivingCharacteristics...........................................166Hybrid Electric Vehicle Indicators..........166Hybrid Electric VehicleInformation..................................................166Hybrid Electric Vehicle Information –Troubleshooting.............................................167Hybrid Electric Vehicle Information –Troubleshooting.........................................167Hybrid Electric Vehicle Information –Frequently Asked Questions......................167Hybrid Electric Vehicle Information –Information Messages.................................167Hybrid Electric Vehicle Information –Warning Lamps...............................................167
I
Identifying Fuse Types...............................303Identifying the Climate ControlUnit..................................................................125Ignition Switch...............................................156Inflating the Tires........................................346Information on the Tire Sidewall...........336Inspecting the Tire for Damage..............347Inspecting the Tire for Wear.....................347Inspecting the Wheel ValveStems............................................................348Installing Child Restraints...........................34Combining the Seatbelt and Lower Anchorsfor Attaching Child Restraints....................38Installing a Child Restraint in a CenterSeat.......................................................................37Using Lower Anchors and Tethers forChildren...............................................................36Using Seatbelts.....................................................34Using Tether Straps.............................................38
Instrument Cluster Display........................115Personalized Settings.........................................117Instrument Cluster Display Main Menu -Vehicles With: 4.2 Inch Screen...............115Instrument Cluster Display Main Menu -Vehicles With: 6.5 Inch Screen..............116Instrument Cluster Indicators...................113Instrument Cluster.......................................107Fuel Gauge..............................................................111Instrument Cluster Overview - Gasoline,Vehicles With: 4.2 Inch Screen..............107Instrument Cluster Overview - Gasoline,Vehicles With: 6.5 Inch Screen.............108Instrument Cluster Overview - HybridElectric Vehicle (HEV), Vehicles With:4.2 Inch Screen...........................................109Instrument Cluster Overview - HybridElectric Vehicle (HEV), Vehicles With:6.5 Inch Screen............................................110Instrument Cluster Warning Lamps.......112Instrument Panel............................................27Integrated Trailer Brake Controller.........272Integrated Trailer Brake Controller –Troubleshooting.............................................275Integrated Trailer Brake ControllerPrecautions..................................................272Integrated Trailer Brake Controller –Troubleshooting........................................275Integrated Trailer Brake Controller –Frequently Asked Questions.....................276Integrated Trailer Brake Controller –Information Messages.................................275Interior Air Quality........................................134Interior Bulbs.................................................326Interior Bulb Specification Chart.................326Interior Lamp Function................................98Switching the Interior Lamp Function Onand Off................................................................98What Is the Interior Lamp Function..............98Interior Lighting..............................................98Ambient Lighting.................................................98Interior Lamp Function......................................98Interior Lighting – Troubleshooting..............99Interior Lighting – Troubleshooting........99Interior Lighting – Frequently AskedQuestions...........................................................99Interior Mirror..................................................102Interior Mirror Precautions........................102
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