
STEERING
Electric Power Steering
WARNING: The electric powersteering system has diagnostic checksthat continuously monitor the system. Ifa fault is detected, a message displaysin the information display. Stop yourvehicle as soon as it is safe to do so.Switch the ignition off. After at least 10seconds, switch the ignition on andwatch the information display for asteering system warning message. If asteering system warning messagereturns, have the system checked assoon as possible.
WARNING: If the system detectsan error, you may not feel a difference inthe steering, however a serious conditionmay exist. Have your vehicle checked assoon as possible. Failure to do so mayresult in loss of steering control.
Your vehicle has an electric power steeringsystem, there is no fluid reservoir, nomaintenance is required.
If your vehicle loses electrical power whileyou are driving, electric power steeringassistance is lost. The steering system stilloperates and you can steer your vehiclemanually. Manually steering your vehiclerequires more effort.
Extreme continuous steering may increasethe effort required for you to steer yourvehicle, this increased effort preventsoverheating and permanent damage tothe steering system. You do not lose theability to steer your vehicle manually.Typical steering and driving maneuversallow the system to cool and return tonormal operation.
Steering Tips
If the steering wanders or pulls, check for:
•Correct tire pressures.
•Uneven tire wear.
•Loose or worn suspensioncomponents.
•Loose or worn steering components.
•Improper vehicle alignment.
Note:A high crown in the road or highcrosswinds may also make the steeringseem to wander or pull.
Adaptive Learning (If Equipped)
The electronic power steering systemadaptive learning helps correct roadirregularities and improves overall handlingand steering feel. It communicates withthe brake system to help operateadvanced stability control and accidentavoidance systems. Additionally, wheneverthe battery is disconnected or a newbattery installed, you must drive yourvehicle a short distance before the systemrelearns the strategy and reactivates allsystems.
PRE-COLLISION ASSIST
WARNING: You are responsible forcontrolling your vehicle at all times. Thesystem is designed to be an aid and doesnot relieve you of your responsibility todrive with due care and attention. Failureto follow this instruction could result inthe loss of control of your vehicle,personal injury or death.
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WHAT IS DRIVE MODE
CONTROL
Your vehicle has various drive modes thatyou can select for different drivingconditions. Depending on the drive modethat you select, the system adjusts variousvehicle settings.
HOW DOES DRIVE MODE
CONTROL WORK
Selectable drive modes change variouselectronic and mechanical settings withinyour vehicle to tailor its performance anddriving characteristics to on-road oroff-road driving conditions. Steering feeland effort, traction control, stabilitycontrol, chassis control, powertrainresponse, transmission shift points andfour-wheel driveline settings alter to apre-determined setting depending uponthe drive mode that you select.
Note:Your vehicle has diagnostic checksthat continuously monitor all systems forproper operation. If a drive mode isunavailable due to a system fault, yourvehicle defaults to normal mode.
SELECTING A DRIVE MODE
Note:Drive mode changes may not beavailable when the ignition is off or whenthe engine is not running.
Note:Button icons shown may vary fromyour vehicle.
Rotate the drive mode dial on the centerconsole to select or change a drive mode.
To select drive modes for RWD vehiclesuse the console mounted control.
DRIVE MODES
DEEP SNOW/SAND
For off-road driving on soft drysand or deep snow. This modeoptimizes accelerator pedalresponse, traction settings, and stabilitycontrols to help maintain forwardmomentum when driving through deepsand or snow. If your vehicle becomesstuck in deep conditions, using this modemay help it become unstuck.
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Note:Using deep snow/sand mode on dry,hard surfaces could produce some vibration,driveline bind up, and potential excessivetire wear.
ECO
For efficient driving. This modehelps deliver maximum fuelefficiency and helps to increasedriving range.
NORMAL
For everyday driving. This modeis a perfect balance ofexcitement, comfort andconvenience. This is the default mode aftereach ignition cycle.
SLIPPERY
For less than ideal roadconditions such as snow or icecovered roads. This mode lowersthrottle response, adjusts transmissionshift points, and optimizes vehicle stabilitycontrols to help mitigate wheel spin andmaintain vehicle control when driving inwinter conditions.
Note:Using slippery mode on dry, hardsurfaces could produce some vibration,driveline bind up, and potential excessivetire wear.
SPORT
For sporty driving with improvedperformance handling andresponse. This mode increasesaccelerator pedal response, enhancessteering to provide a sportier feel, andadjusts transmission shift points for quickervehicle acceleration.
TOW/HAUL
For improved transmissionoperation when towing a traileror a heavy load. This modemoves upshifts to higher engine speeds toreduce the frequency of transmissionshifting. This mode also provides enginebraking in all forward gears, which slowsyour vehicle and assists you in controllingyour vehicle when descending a slope. Theamount of downshift braking providedvaries based on the amount you press thebrake pedal.
TRAIL
For off-road driving on muddy,rutted, soft, or uneven terrain.This mode lowers throttleresponse to enhance low speed vehiclecontrol when driving off road. Additionally,the mode optimizes traction and stabilitycontrol settings, helping the vehicle tomaintain forward momentum throughloose deformable surfaces.
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GENERAL INFORMATION
WARNING: Make sure that youproperly secure objects in the luggagecompartment. Failure to follow thisinstruction could result in personal injuryin the event of a sudden stop or crash.
WARNING: Do not place objectson the luggage cover. Failure to followthis instruction could result in personalinjury or death in the event of a suddenstop or crash.
WARNING: The appropriateloading capacity of your vehicle can belimited either by volume capacity (howmuch space is available) or by payloadcapacity (how much weight the vehicleshould carry). Once you have reachedthe maximum payload of your vehicle,do not add more cargo, even if there isspace available. Overloading orimproperly loading your vehicle cancontribute to loss of vehicle control andvehicle rollover.
WARNING: Make sure that you fullyclose the liftgate to prevent exhaustfumes from entering your vehicle. If youare unable to fully close the liftgate,open the air vents or the windows toallow fresh air to enter your vehicle.Failure to follow this instruction couldresult in personal injury or death.
WARNING: Do not exceed themaximum front and rear axle loads foryour vehicle.
Note:When loading long objects into yourvehicle, for example pipes, timber orfurniture be careful not to damage theinterior trim.
REAR UNDER FLOOR
STORAGE
Spare Tire Cover (If Equipped)
The system is in the floor of the cargo area.
Remove the additional cover to access thespare tire and fuel filler.
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ROADSIDE ASSISTANCE
Vehicles Sold in the United States:Getting Roadside Assistance
To fully assist you should you have avehicle concern, Ford Motor Companyoffers a complimentary roadsideassistance program. This program isseparate from the New Vehicle LimitedWarranty.
The service is available:
•24 hours a day, seven days a week.
•For the coverage period supplied withyour vehicle.
Roadside Assistance covers:
•A flat tire change with a good spare(except vehicles supplied with a tireinflation kit).
•Battery jump start.
•Lock-out assistance (key replacementcost is the customer's responsibility).
•Fuel delivery — independent servicecontractors, if not prohibited by state,local or municipal law, shall deliver upto 2 gal (8 L) of gasoline or 5 gal (20 L)of diesel fuel to a disabled vehicle.Roadside Assistance limits fuel deliveryservice to two no-charge occurrenceswithin a 12-month period.
•Winch out — available within 100 ft(30 m) of a paved or countymaintained road, no recoveries.
•Towing — independent servicecontractors, if not prohibited by state,local or municipal law, shall tow Fordeligible vehicles to an authorized dealerwithin 35 mi (56 km) of thedisablement location or to the nearestauthorized dealer. If a memberrequests a tow to an authorized dealerthat is more than 35 mi (56 km) fromthe disablement location, the membershall be responsible for any mileagecosts in excess of 35 mi (56 km).
•Roadside Assistance includes up to$200 for a towed trailer if the disabledeligible vehicle requires service at thenearest authorized dealer. If the towingvehicle is operational but the trailer isnot, then the trailer does not qualify forany roadside services.
Vehicles Sold in the United States:Using Roadside Assistance
Complete the roadside assistanceidentification card and place it in yourwallet for quick reference. This card is inthe Owner's Manual kit.
United States vehicle customers whorequire Roadside Assistance, call1-800-241-3673.
If you need to arrange roadside assistancefor yourself, Ford Motor Companyreimburses a reasonable amount fortowing to the nearest dealership within35 mi (56 km). To obtain reimbursementinformation, United States vehiclecustomers call 1-800-241-3673.Customers need to submit their originalreceipts.
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COLLISION, DAMAGE OR FIRE
EVENT
Guidance for Ford Motor CompanyElectric and Hybrid-ElectricVehicles Equipped With HighVoltage Batteries
(Vehicle Owner/Operator/GeneralPublic)Electric and Hybrid-Electric VehicleConsiderations
In the event of damage or fire involving anelectric vehicle or hybrid-electric vehicle:
•Always assume the high-voltagebattery and associated componentsare energized and fully charged.
•Exposed electrical components, wires,and high-voltage batteries presentpotential high-voltage shock hazards.
•Venting high-voltage battery vaporsare potentially toxic and flammable.
•Physical damage to the vehicle orhigh-voltage battery may result inimmediate or delayed release of toxic,flammable gases and fire.
Vehicle information and general safetypractices:
•Know the make and model of yourvehicle.
•Review the owner’s manual andbecome familiar with your vehicle’ssafety information and recommendedsafety practices.
•Do not attempt to repair damagedelectric and hybrid-electric vehiclesyourself.
Contact an authorized dealer.
Crashes
A crash or impact significant enough torequire an emergency response forconventional vehicles would also requirethe same response for an electric orhybrid-electric vehicle.
If possible:
•Move your vehicle to a safe, nearbylocation and remain on the scene.
•Roll down the windows beforeswitching your vehicle off.
•Place your vehicle in park (P), set theparking brake, switch off the vehicle,activate the hazard warning flashersand move your key(s) at least 15 ft(5 m) away from the vehicle.
Always:
•Call emergency assistance if neededand advise that an electric orhybrid-electric vehicle is involved.
•Exposed electrical components, wires,and high-voltage batteries presentpotential high-voltage shock hazards.
•Avoid contact with leaking fluids andgases, and remain out of the way ofoncoming traffic until emergencyresponders arrive.
•When emergency responders arrive,tell them that the vehicle involved is anelectric vehicle or hybrid-electricvehicle.
Fires
As with any vehicle, call emergencyassistance immediately if you see sparks,smoke or flames coming from the vehicle.Remain a safe distance from the vehicleand try to stay clear of the smoke.
•Exit the vehicle immediately.
•Advise emergency assistance that anelectric or hybrid-electric vehicle isinvolved.
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•As with any vehicle fire, do not inhalesmoke, vapors or gas from the vehicle,as they may be hazardous.
•Stay out of the roadway and stay outof the way of any oncoming trafficwhile awaiting the arrival of emergencyresponders.
Post-Incident
•Do not store a severely damagedvehicle with a lithium-ion battery insidea structure or within 49 ft (15 m) of anystructure or vehicle.
•Make sure that passenger and luggagecompartments remain ventilated.
•Call emergency assistance if youobserve leaking fluids, sparks, smokeor flames, or hear gurgling or bubblingfrom the high-voltage battery.
POST-CRASH ALERT SYSTEM
The system flashes the direction indicatorsand sounds the horn (intermittently) in theevent of a serious impact that deploys anairbag (front, side, side curtain or SafetyCanopy) or the seatbelt pretensioners.
The horn and indicators turn off when:
•You press the hazard control button.
•You press the panic button on theremote entry transmitter (if equipped).
•Your vehicle runs out of power.
•Sounding of the horn is only enabledin specific markets.
TRANSPORTING THE VEHICLE
If you need to tow your vehicle, contact aprofessional towing service or, if you are amember of a roadside assistance program,your roadside assistance service provider.
We recommend the use of a wheel lift anddollies or flatbed equipment to tow yourvehicle. Do not tow with a slingbelt. We donot approve a slingbelt towing procedure.If you tow your vehicle incorrectly, or byany other means, vehicle damage mayoccur.
We produce a towing manual for allauthorized tow truck operators. Have yourtow truck operator refer to this manual forproper hook-up and towing procedures foryour vehicle.
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UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorizedCanadian dealers. In those cases whereyou continue to feel that the efforts by Fordof Canada and the authorized dealer toresolve a factory-related vehicle serviceconcern have been unsatisfactory, Ford ofCanada participates in an impartial thirdparty mediation/arbitration programadministered by the Canadian MotorVehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forwardand relatively speedy alternative to resolvea disagreement when all other efforts toproduce a settlement have failed. Thisprocedure is without cost to you and isdesigned to eliminate the need for lengthyand expensive legal proceedings.
In the CAMVAP program, impartialthird-party arbitrators conduct hearings atmutually convenient times and places inan informal environment. These impartialarbitrators review the positions of theparties, make decisions and, whenappropriate, render awards to resolvedisputes. CAMVAP decisions are fast, fair,and final as the arbitrator’s award isbinding on both you and Ford of Canada.
CAMVAP services are available in allCanadian territories and provinces. Formore information, without charge orobligation, call your CAMVAP ProvincialAdministrator directly at 1-800-207-0685or visit www.camvap.ca.
GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreigncountry, contact the appropriate foreignembassy or consulate. These officials caninform you of local vehicle registrationregulations and where to find unleadedfuel or petrol/gas engines or the propersulfur fuel for diesel engines.
If you cannot find the proper fuelrecommended for your vehicle, contactour Customer Relationship Center.
The use of improper fuels in your vehiclewithout proper conversion may damagethe effectiveness of your emission controlsystem and may cause engine knocking orserious engine damage. Ford MotorCompany or Ford of Canada is notresponsible for any damage caused by useof improper fuel. Using improper fuels mayalso result in difficulty importing yourvehicle back into the United States.
If your vehicle must be serviced while youare traveling or living in Asia-Pacific Region,Sub-Saharan Africa, U.S. Virgin Islandsand/or Puerto Rico, Central America, theCaribbean, and Israel and the Middle East,contact the nearest authorized dealer. Ifthe authorized dealer cannot help you,contact the corresponding Ford CustomerAssistance Center:
FORD MOTOR COMPANY
Customer Relationship Centers in:
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