2023 CHRYSLER PACIFICA HYBRID tow

308
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE
PREPARE FOR THE APPOINTMENT
All work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle's
service history. This can often provide a clue to the current
problem.
PREPARE A LIST
Make a written list of your vehicle's problems or the
specific work you want done. If you've had an accident or
work done that is not on your maintenance log, let the
service advisor know.
BE REASONABLE WITH REQUESTS
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with the
service advisor and list the items in order of priority. At
many authorized dealers, you may obtain a rental vehicle
(additional charges may apply). If you need a rental, it is
advisable to make these arrangements when you call for
an appointment.
IF YOU NEED ASSISTANCE
FCA US LLC and its authorized dealers are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high quality
service. FCA US LLC’s authorized dealers have the
facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
This is why you should always talk to an authorized
dealer’s service manager first. If for some reason you are
still not satisfied, talk to the general manager or owner of
the authorized dealer. They want to know if you need
assistance. If an authorized dealer is unable to resolve the
concern, you may contact FCA US LLC's Customer
Assistance center.Any communication to FCA US LLC’s customer center
should include the following information:

Owner's name and address
 Owner's telephone number (home, mobile, and office)
 Authorized dealer name
 Vehicle Identification Number (VIN)
 Vehicle delivery date and mileage
ROADSIDE ASSISTANCE
Available 24 hours, 7 days a week.
Call 1-800-521-2779 or visit chrysler.rsahelp.com(USA)
Call 1-800-363-4869 or visit fca.roadsideaid.com
(Canada)
Who is Covered
You are covered by Roadside Assistance services if you
are a purchaser for use of the vehicle. Roadside
Assistance services last for five years or 60,000 miles on
the odometer, whichever occurs first, calculated from the
start date of the Basic Limited Warranty, as set forth in
your Warranty Information book.
1
1. Towing services provided through Cross Country Motor Club, Inc.
Medford, MA 02155, except in AK,CA, HI, OR, WI, and WY, where services
are provided by Cross Country Motor Club of California, Inc., Thousand
Oaks, CA 91360.

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CUSTOMER ASSISTANCE309
What to Do
If your vehicle requires jump start assistance, out of gas/
fuel delivery, tire service, lockout service or towing as a
result of a mechanical breakdown, dial toll-free: USA:
1-800-521-2779/Canada: 1-800-363-4869. Provide your
name, Vehicle Identification Number (VIN) required for
covered services, license plate number, and your location,
including the telephone number from which you are
calling. Briefly describe the nature of the problem and
answer a few simple questions. You will be given the name
of the service provider and an estimated time of arrival. If
you feel you are in an unsafe situation, please let us know.
With your consent, we will contact local police or safety
authorities.
If Unable to Contact Roadside Assistance

If you are unable to contact Roadside Assistance or
unable to provide a valid Vehicle Identification Number
(VIN), and you obtain towing services on your own, you
may submit your original receipts from the licensed
towing or service facility, for services rendered within 30
days of the occurrence. Be sure to include your VIN,
odometer mileage at the time of service, and current
mailing address. We will process the claim based on
vehicle and service eligibility. If eligible, we will reimburse
you for the reasonable amount actually paid, based on
the usual and customary charges for that service in the
area where they were provided. FCA US LLC’s
determination relating to reimbursement is final.
Correspondence should be mailed to:
FCA US LLC Customer Assistance
P.O. Box 9145
Medford, MA 02155
Attention Claims Department
FCA US LLC reserves the right to modify the terms or
discontinue the Roadside Assistance Program at any time.
The Roadside Assistance program is subject to restrictions
and conditions of use, which are determined solely by FCA
US LLC.
Flat Tire Service
If you are inconvenienced by a flat tire, we will dispatch a
service provider to use your vehicle’s temporary spare tire
(if equipped) as recommended in your Owner’s Manual.
This is not a permanent flat tire repair.
Out of Gas/Fuel Delivery
Drivers cannot always count on a gas station being
nearby, especially when traveling away from home. We will
dispatch a service provider to deliver a small amount of
fuel (maximum two gallons) to get you to a nearby station.
This service is limited to two occurrences in a 12-month
period.
Battery Jump Assistance
No time is a good time for a depleted battery. With
Roadside Assistance, you do not have to worry about
being stranded. We will dispatch a service provider to
provide you with a battery jump anytime, day or night.
Lockout Service
Whether the keys are locked in your vehicle or frozen locks
are keeping you from getting on your way, help is just a
phone call away. This service is limited to providing access
to the vehicle’s seating area. It does not cover the cost of
replacement keys.
Towing Service
Our towing service gives you peace of mind and
confidence. If your vehicle becomes disabled as a result of
a mechanical breakdown, Roadside Assistance will
dispatch a towing service to transport your vehicle to the
closest authorized Chrysler, Dodge, Jeep®, or Ram dealer.
If you choose to go to another dealer, you will be
responsible for the cost if the extra distance exceeds
10 miles.
FCA U S LLC CUSTOMER CENTER
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 247-9753
FCA CANADA INC. CUSTOMER CENTER
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
10

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313
INDEX
AAbout Your Brakes ....................................................... 303

Adaptive Cruise Control (ACC) (Cruise Control) ... 123, 124

Adding Engine Coolant (Antifreeze) ............................ 272
Additives, Fuel .............................................................. 305
Adjust Down...........................................................................41
Forward ...................................................................... 40
Rearward ....................................................................40
Up................................................................................ 41
Air Bag........................................................................... 210 Air Bag Operation.................................................... 211
Air Bag Warning Light .................................... 209
, 211
Driver Knee Air Bag ................................................ 215
Enhanced Accident Response ...................... 218
, 258
Event Data Recorder (EDR).................................... 258 Front Air Bag ........................................................... 211
If Deployment Occurs ............................................. 217
Knee Impact Bolsters ............................................. 214
Maintaining Your Air Bag System .......................... 218
Maintenance ........................................................... 218
Redundant Air Bag Warning Light ......................... 210
Side Air Bags ........................................................... 215
Transporting Pets.................................................... 233
Air Bag Light ...............................................102
, 209, 233
Air Cleaner, Engine (Engine Air Cleaner Filter) ........... 265
Air Conditioner Maintenance ...................................... 266
Air Conditioner Refrigerant .......................................... 266
Air Conditioner System ................................................ 266 Air Conditioning Filter ............................................71
, 266
Air Conditioning, Operating Tips .................................... 70
Air Filter ......................................................................... 265
Air Pressure Tires.......................................................................... 291
Alarm Arm The System......................................................... 19
Disarm The System ................................................... 19
Security Alarm.......................................................... 105
All Wheel Drive Towing ...................................................................... 258
All Wheel Drive (AWD)...................................................120
Alterations/Modifications Vehicle.......................................................................... 8
Amazon FireTV .................................................... 177
, 181
Amazon FireTV Built-In ................................................. 177
Antifreeze (Engine Coolant) ............................... 272
, 306
Disposal ...................................................................273
Anti-Lock Brake System (ABS) ..................................... 187
Anti-Lock Warning Light................................................ 105
Assist, Hill Start ............................................................. 190
Audio Jack ....................................................................... 74
Audio Systems (Radio) ................................................. 157
Auto Up Power Windows ................................................ 79
Automatic Dimming Mirror ............................................. 48 Automatic Headlights ..................................................... 56Automatic Temperature Control (ATC) .......................... 70
Automatic Transaxle ..................................................... 117 Automatic Transmission .............................................. 118
Adding Fluid .................................................... 274
, 307
Fluid And Filter Change........................................... 274
Fluid Change ........................................................... 274
Fluid Level Check .................................................... 274
Fluid Type .......................................................274
, 307
Special Additives ..................................................... 274
AutoPark ....................................................................... 111
AUX Cord ......................................................................... 74
Auxiliary Electrical Outlet (Power Outlet) ...................... 75
AWD Towing...................................................................... 258
Axle Lubrication ............................................................ 307
BBack Up Camera........................................................... 142
Battery..................................................................103, 263
Charging System Light ............................................ 103
Jump Starting .......................................................... 251
Keyless Key Fob Replacement................................. 13
Battery Saver Feature .................................................... 57
Belts, Seat..................................................................... 233
Blind Spot Monitoring .................................................. 192
Body Mechanism Lubrication ...................................... 268
B-Pillar Location ........................................................... 288
Brake Assist System..................................................... 188
Brake Control System, Electronic................................ 188
Brake Fluid.................................................................... 307
11

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314
Brake System ...................................................... 273, 303
Anti-Lock (ABS)........................................................ 303 Fluid Check..................................................... 274
, 307
Master Cylinder ....................................................... 274
Parking .................................................................... 115
Warning Light .......................................................... 103
Brake/Transmission Interlock..................................... 118
Brightness, Interior Lights .............................................. 58
Bulb Replacement ....................................................... 282
Bulbs, Light.......................................................... 235
, 282
CCamera ......................................................................... 142
Camera, Rear ...................................................... 142, 143
Capacities, Fluid ........................................................... 306
Caps, Filler Fuel .......................................................................... 146
Oil (Engine) .............................................................. 262
Radiator (Coolant Pressure)................................... 272
Car Washes .................................................................. 300
Carbon Monoxide Warning .......................................... 235
Cargo Vehicle Loading..........................................................86
Cargo Compartment Luggage Carrier..........................................................90
Cargo Load Floor ............................................................. 86
Cellular Phone .............................................................. 186
Certification Label ........................................................ 146
Chains, Tire................................................................... 297
Change Oil Indicator ....................................................... 98
Changing A Flat Tire ..................................................... 239 Chart, Tire Sizing ...........................................................284
Check Engine Light (Malfunction Indicator Light) ...... 110
Checking Your Vehicle For Safety ................................ 233
Checks, Safety .............................................................. 233
Child Restraint .............................................................. 219
Child Restraints Booster Seats .......................................................... 221
Center Seat LATCH ..................................................226
Child Seat Installation ................................... 228
, 230
How To Stow An unused ALR Seat Belt .................227 Infant And Child Restraints ..................................... 220
Lower Anchors And Tethers For Children............... 222
Older Children And Child Restraints....................... 221
Seating Positions ..................................................... 222Using The Top Tether Anchorage ...........................231
Clean Air Gasoline ........................................................ 304
Cleaning Wheels .....................................................................296
Climate Control ............................................................... 60 Automatic ................................................................... 61
Manual ....................................................................... 66
Rear ..................................................................... 64
, 69
Cold Weather Operation ............................................... 113
Compact Spare Tire ...................................................... 295
Contract, Service .......................................................... 310
Cooling Pressure Cap (Radiator Cap) ..........................272 Cooling System ............................................................. 271
Adding Coolant (Antifreeze) .................................... 272
Coolant Level........................................................... 273
Cooling Capacity...................................................... 306
Disposal Of Used Coolant ....................................... 273
Drain, Flush, And Refill ........................................... 272
Inspection .......................................................271
, 273
Points To Remember .............................................. 273
Pressure Cap ........................................................... 272
Radiator Cap............................................................ 272
Selection Of Coolant (Antifreeze) ..................272
, 306
Corrosion Protection .................................................... 300
Cruise Control ............................................................... 123
Cruise Control (Speed Control) .................................... 124
Cruise Light ..........................................................107
, 108
Customer Assistance ................................................... 308
Cybersecurity ................................................................ 157
DDaytime Running Lights ................................................. 54 Dealer Service .............................................................. 264
Defroster, Windshield .................................................. 234
Delay (Intermittent) Wipers............................................ 59
Diagnostic System, Onboard ....................................... 109
Dimmer Switch Headlight ................................................................... 54
Dipsticks Oil (Engine) .............................................................. 263

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315
Disable Vehicle Towing ................................................ 256
DisposalAntifreeze (Engine Coolant) ................................... 273
Door Ajar .............................................................. 103
, 104
Door Ajar Light..................................................... 103, 104
Driver’s Seat Back Tilt ....................................................28
Driving Through Flowing, Rising, Or Shallow Standing Water .................................................. 156
EElectric Brake Control System..................................... 188Anti-Lock Brake System ......................................... 187
Traction Control System ......................................... 191
Electric Parking Brake ................................................. 115
Electronic Stability Control (ESC) ................................ 189
Electronic Throttle Control Warning Light................... 104
Emergency Braking ...................................................... 197
Emergency, In Case Of Hazard Warning Flasher ......................................... 236
Jacking............................................................ 239
, 240
Jump Starting .......................................................... 251
Overheating ............................................................. 253
Towing ..................................................................... 256
Emission Control System Maintenance...................... 110 Engine............................................................................262
Air Cleaner ............................................................... 265
Block Heater ............................................................114Break-In Recommendations ...................................114
Checking Oil Level ...................................................263
Compartment...........................................................262
Compartment Identification....................................262
Coolant (Antifreeze)................................................. 306
Cooling .....................................................................271
Exhaust Gas Caution ............................................... 235
Fails To Start ............................................................114Flooded, Starting ..................................................... 114Fuel Requirements ..................................................304
Oil ................................................................... 264
, 306
Oil Filler Cap ............................................................. 262
Oil Filter ....................................................................265 Oil Selection ................................................... 264
, 306
Oil Synthetic ............................................................. 264
Overheating ............................................................. 253
Starting.....................................................................111
Engine Oil Life ¹............................................................... 98
Enhanced Accident Response Feature ............. 218
, 258
Ethanol .......................................................................... 304
Exhaust Gas Cautions ..................................................235
Exhaust System .................................................. 235
, 270
Exterior Lighting .....................................................54, 282
Exterior Lights .............................................. 54, 235, 282
FFamCam System .......................................................... 145
Filters Air Cleaner ............................................................... 265Air Conditioning ................................................ 71
, 266
Engine Oil................................................................. 265
Engine Oil Disposal ................................................. 265
FireTV ............................................................................ 181
Flashers Hazard Warning....................................................... 236Turn Signals................................... 54
, 108, 235, 282
Flash-To-Pass........................................................... 54, 56
Flat Tire Changing ..................................... 239, 283, 295
Flat Tire Stowage ....................................... 245, 283, 295
Flooded Engine Starting............................................... 114
Fluid Capacities ............................................................ 306
Fluid Leaks.................................................................... 235
Fluid Level Checks Brake........................................................................ 274
Engine Oil................................................................. 263
Fluid, Brake................................................................... 307
Fog Lights................................................................. 54
, 57
Fold In Floor (Stow ‘n Go) Seating ................................. 36 Fold-Flat Seats ................................................................ 28
Forward Collision Warning ........................................... 195
Freeing A Stuck Vehicle ............................................... 255
Front Position Light ...................................................... 282
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316
Fuel ............................................................................... 304Additives .................................................................. 305
Clean Air .................................................................. 304
Ethanol .................................................................... 304
Filler Cap (Gas Cap) ................................................ 146
Gasoline .................................................................. 304
Materials Added...................................................... 305
Methanol ................................................................. 304
Octane Rating ................................................ 304
, 306
Requirements ......................................................... 304 Specifications.......................................................... 306
Tank Capacity.......................................................... 306
Fuses ............................................................................ 275
GGarage Door Opener (HomeLink®) ...............................51
Gas Cap (Fuel Filler Cap) ............................................. 146
Gasoline, (Fuel) ............................................................ 304
Gasoline, Clean Air ....................................................... 304
Gasoline, Reformulated............................................... 304
Gear Ranges ................................................................. 119
Glass Cleaning ............................................................. 302
Gross Axle Weight Rating ............................................ 148
Gross Vehicle Weight Rating ....................................... 147
GVWR ............................................................................ 146
HHands-Free Sliding Door ................................................ 25
Hazard Driving Through Flowing, Rising, Or ShallowStanding Water...................................................156
Hazard Warning Flashers ............................................. 236
Head Restraints .............................................................. 45
Headlights ....................................................................... 54 Cleaning ...................................................................300High Beam/Low Beam Select Switch ...................... 54
Lights On Reminder............................................ 54
, 57
Passing................................................................ 54, 56
Switch......................................................................... 54
Time Delay ................................................................. 54
Washers ..................................................................... 56
Heated Mirrors ......................................................... 48
, 50
Heated Seats .................................................................. 43
Heater, Engine Block ....................................................114
Hill Start Assist .............................................................. 190
Hitches Trailer Towing .......................................................... 149
HomeLink® (Garage Door Opener) ............................... 51 Hood Prop ....................................................................... 82
Hood Release.................................................................. 82
IIgnition ............................................................................ 15 Switch ........................................................................ 15
Indicator Lights Blue .......................................................................... 109
Green ....................................................................... 107
White ........................................................................ 108
Yellow....................................................................... 107
Inside Rearview Mirror .......................................... 48
, 236
Instrument Cluster .................................................. 94, 96
Display ....................................................................... 97
Display Controls ........................................................ 97
Menu Items ............................................................... 99
Instrument Cluster ¹ ....................................................... 96 Instrument Panel Lens Cleaning ................................. 302
Interior And Instrument Lights....................................... 58
Interior Appearance Care............................................. 301
Interior Lights.................................................................. 58
Intermittent Wipers (Delay Wipers) ............................... 59
Inverter Power ......................................................................... 77
JJack Location ................................................................ 240
Jack Operation.............................................................. 239
Jacking And Tire Changing — If Equipped

b
............ 239
Jump Starting ............................................................... 251

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319
PowerBrakes ..................................................................... 303
Inverter ....................................................................... 77
Mirrors ........................................................................49
Outlet (Auxiliary Electrical Outlet) ............................. 75
Seats.................................................................... 40
, 42
Steering ................................................................... 121
Power Seats Down...........................................................................41
Forward ...................................................................... 40
Rearward ....................................................................40
Up................................................................................ 41
Power Sliding Door On / Off Switch.................................................... 24
, 83
Pregnant Women And Seat Belts................................ 206
Preparation For Jacking ............................................... 239
Pretensioners Seat Belts ................................................................ 207
RRadial Ply Tires ............................................................. 292
Radiator Cap (Coolant Pressure Cap) ......................... 272
Radio Operation ........................................................... 186
Rear Air Conditioning ............................................... 64
, 69
Rear Camera ................................................................ 143
Rear Cross Path ........................................................... 194
Rear ParkSense System .............................................. 132
Rear Seat Entertainment............................................. 177
Rear Seat Reminder .................................................... 191
Rear View .........................................................................48 Reclining Front Seats ..................................................... 29
Recreational Towing ..................................................... 154
Reformulated Gasoline ................................................ 304
Refrigerant ....................................................................266
Release, Hood................................................................. 82
Reminder, Lights On ....................................................... 54
Reminder, Seat Belt ..................................................... 201
Remote Control Starting System ......................................................... 16
Remote Keyless Entry Arm The Alarm ........................................................... 19
Disarm The Alarm ...................................................... 19
Programming Additional Key Fobs ........................... 14
Remote Starting Exit Remote Start Mode ............................................ 17
Remote Starting System ................................................ 16
Replacement Bulbs ...................................................... 282
Replacement Tires........................................................ 293
Reporting Safety Defects ............................................. 311
Restraints, Child ...........................................................219
Restraints, Head ............................................................. 45
Roof Luggage Rack......................................................... 90
Rotation, Tires ............................................................... 298SSafety Checks Inside Vehicle ....................................... 233
Safety Checks Outside Vehicle ....................................234
Safety Defects, Reporting ............................................311
Safety Information, Tire ................................................ 283
Safety Tips.....................................................................233 Safety, Exhaust Gas ..................................................... 235
Schedule, Maintenance ............................................... 259
Screen Setup ................................................................ 100
Seat Belt Reminder ...................................................... 104
Seat Belts............................................................. 201
, 233
Adjustable Shoulder Belt ........................................ 204 Adjustable Upper Shoulder Anchorage.................. 204
Adjustable Upper Shoulder Belt Anchorage .......... 204
Automatic Locking Retractor (ALR) ........................ 207
Child Restraints ....................................................... 219Energy Management Feature................................. 207Extender................................................................... 206
Front Seat ............................................. 201
, 202, 203
Inspection ................................................................ 233
Lap/Shoulder Belt Operation ................................. 203 Lap/Shoulder Belt Untwisting ................................ 204
Lap/Shoulder Belts ................................................. 202Operating Instructions ............................................ 203
Pregnant Women .................................................... 206
Pretensioners .......................................................... 207
Rear Seat ................................................................. 202
Reminder ................................................................. 201
Seat Belt Extender .................................................. 206
Seat Belt Pretensioner............................................ 207
Untwisting Procedure.............................................. 204
Seat Belts Maintenance .............................................. 301
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320
Seats .................................................................. 28, 40, 43
Adjustment ................................................... 28, 29, 40
Heated ........................................................................43
Memory....................................................................... 27
Power ...................................................................40
, 42
Rear Folding ............................................................... 28
Reclining .....................................................................29
Seatback Release ............................................... 28
, 29
Stow ‘n Go (Fold in Floor) ..........................................36
Tilting ...................................................................28
, 29
Security Alarm .............................................................. 105 Arm The System .........................................................19
Disarm The System....................................................19
Selection Of Coolant (Antifreeze) ................................ 306
Sentry Key (Immobilizer).................................................15
Service Assistance ....................................................... 308
Service Contract ........................................................... 310
Service Manuals........................................................... 311
Shifting Automatic Transmission......................................... 118
Shoulder Belts .............................................................. 202
Side View Mirror Adjustment ..........................................48
Signals, Turn........................................54
, 108, 235, 282
SmartBeams....................................................................56
Snow Chains (Tire Chains)........................................... 297
Snow Tires .................................................................... 294
Spare Tire Changing .................................................... 239
Spare Tire Stowage ...................................................... 245
Spare Tires .................................................240
, 295, 296
Specifications Oil ............................................................................. 306 Speed Control
Accel/Decel (ACC Only) ...........................................127
Cancel ...................................................................... 124
Resume ....................................................................124
Speed Control (Cruise Control) ....................................124
Starting ...................................................................16
, 111
Button......................................................................... 15
Cold Weather ...........................................................113
Engine Fails To Start ............................................... 114
Remote....................................................................... 16
Starting And Operating ................................................. 111
Starting Procedures ...................................................... 111
Steering ......................................................................... 121 Tilt Column ................................................................. 26
Wheel, Heated ........................................................... 26
Wheel, Tilt .................................................................. 26
Storage ............................................................................ 71
Storage, Vehicle .............................................................. 70
Stow ‘n Go (Fold In Floor) Seats .................................... 36
Stow ‘n Vac...................................................................... 86
Streaming ...................................................................... 177
Stuck, Freeing ............................................................... 255
Sun Roof ................................................................... 80
, 81
Sunglasses Storage ........................................................ 71
Supplemental Restraint System – Air Bag ..................210
Surround View Camera ................................................ 143
Sway Control, Trailer..................................................... 192
Symbol Glossary ............................................................... 8
Synthetic Engine Oil ...................................................... 264
System, Remote Starting ............................................... 16
TTelescoping Steering Column ........................................ 26
Temperature Control, Automatic (ATC) ......................... 70
Tilt Steering Column ....................................................... 26 Time Delay Headlight ................................................................... 54
Tire And Loading Information Placard ........................ 288
Tire Markings ................................................................ 283
Tire Safety Information ................................................ 283
Tire Service Kit ............................................................. 245
Tire Service Kit — If Equipped

b
............................... 245
Tire Stowage ................................................................. 245
Tires ................................................... 234
, 291, 295, 298
Aging (Life Of Tires) ................................................. 293 Air Pressure ............................................................. 291
Chains ...................................................................... 297Changing.................................................................. 239
Compact Spare........................................................ 295General Information.......................................291
, 295
High Speed .............................................................. 292 Inflation Pressure .................................................... 291
Jacking ............................................................ 239
, 240
Life Of Tires ............................................................. 293
Load Capacity .......................................................... 288
Pressure Monitoring System (TPMS) ..... 99
, 106, 197
Quality Grading........................................................ 298 Radial ....................................................................... 292
Replacement ........................................................... 293
Rotation ................................................................... 298
Safety .............................................................. 283
, 291

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