Cadillac CT5 Owner Manual (GMNA-Localizing-U.S./Canada-16500419) -
2023 - CRC - 5/6/22
398 Vehicle Care
to the surge tank until the
level reaches the indicated
level mark.
5. Replace the pressure cap tightly.
6. Check the level in the surge tank after the engine
is shut off and the cooling
system has cooled down.
If the coolant is not at the
proper level, repeat
Steps 1–6. If the coolant
still is not at the proper
level when the system
cools down again, see your
dealer.
Caution
If the pressure cap is not
tightly installed, coolant loss
and engine damage may
occur. Be sure the cap is
properly and tightly secured.
Engine Overheating
The vehicle has an indicator to
warn of the engine
overheating. If the decision is made not to
lift the hood when this
warning appears, get service
help right away. See Roadside
Assistance Program
0489.
If the decision is made to lift
the hood, make sure the
vehicle is parked on a level
surface.
Then check to see if the
engine cooling fan is running.
If the engine is overheating,
the fan should be running. If it
is not, do not continue to run
the engine. Have the vehicle
serviced.
Caution
Do not run the engine if
there is a leak in the engine
cooling system. This can
cause a loss of all coolant
and can damage the system
and vehicle. Have any leaks
fixed right away.
If Steam Is Coming from
the Engine Compartment
{Warning
Steam and scalding liquids
from a hot cooling system
are under pressure. Turning
the pressure cap, even a
little, can cause them to
come out at high speed and
you could be burned. Never
turn the cap when the
cooling system, including the
pressure cap, is hot. Wait for
the cooling system and
pressure cap to cool.
If No Steam Is Coming
from the Engine
Compartment
If an engine overheat warning
is displayed but no steam can
be seen or heard, the problem
may not be too serious.
Sometimes the engine can get
a little too hot when the
vehicle:
Cadillac CT5 Owner Manual (GMNA-Localizing-U.S./Canada-16500419) -
2023 - CRC - 5/6/22
Vehicle Care 455
After starting the disabled
vehicle and removing the
jumper cables, allow it to idle
for several minutes.
Towing the
Vehicle
Transporting a
Disabled Vehicle
Caution
Incorrectly transporting a
disabled vehicle may cause
damage to the vehicle. Use
proper tire straps to secure
the vehicle to the flatbed
tow truck. Do not strap or
hook to any frame,
underbody, or suspension
component not specified
below. Do not move vehicles
with drive axle tires on the
ground. Damage is not
covered by the vehicle
warranty.
Caution
The vehicle may be equipped
with an electric parking
brake and/or an electronic
shifter. In the event of a loss
of 12-volt battery power, the
electric parking brake
cannot be released, and the
vehicle cannot be shifted to
N (Neutral). Tire skates or
dollies must be used under
the non-rolling tires to
prevent damage while
loading/unloading the
vehicle. Dragging the vehicle
will cause damage not
covered by the vehicle
warranty.
Caution
The vehicle may be equipped
with a tow eye. Improper use
of the tow eye may cause
damage to the vehicle and is
not covered by the vehicle
warranty. If equipped, use(Continued)
Caution (Continued)
the tow eye to load the
vehicle onto a flatbed tow
truck from a flat road
surface, or to move the
vehicle a very short distance
at a walking pace. The tow
eye is not designed for
off-road recovery. The
vehicle must be in
N (Neutral) with the electric
parking brake released when
using the tow eye.
Contact a professional towing
service if the disabled vehicle
must be transported. GM
recommends a flatbed tow
truck to transport a disabled
vehicle. Use ramps to help
reduce approach angles,
if necessary.
If equipped, a tow eye may be
located near the spare tire or
emergency jack. Do not use
the tow eye to pull the vehicle
from the snow, mud, sand,
or ditch. Tow eye threads may
Cadillac CT5 Owner Manual (GMNA-Localizing-U.S./Canada-16500419) -
2023 - CRC - 5/6/22
468 Vehicle Care
2. Reinstall by lining up thefloor mat retainer openings
over the carpet retainers
and snap into position.
3. Make sure the floor mat is properly secured in place.
Verify the floor mat does
not interfere with the
pedals.
Cleaning Rubber Floor
Mats (All-Weather Mats
and Floor Liners)
See “Vinyl/Rubber” under
Interior Care 0463 for
important cleaning
information.
Cadillac CT5 Owner Manual (GMNA-Localizing-U.S./Canada-16500419) -
2023 - CRC - 5/6/22
Service and Maintenance 473
.Drain and fill engine cooling
system. Or every six years,
whichever comes first. See
Cooling System0392.
Severe Conditions
Requiring More Frequent
Maintenance*
.Public service, military,
or commercial use vehicles
to include the following:
‐ Ambulances, police cars,
and emergency rescue
vehicles.
‐ Civilian vehicles such as
light duty pick-up trucks,
SUVs, and passenger cars
that are used in military
applications.
‐ Recovery vehicles such as
tow trucks and flatbed
single vehicle carriers or
any vehicle that is
consistently used in towing
trailers or other loads.
‐ High use commercial
vehicles such as courier
delivery vehicles, private
security patrol vehicles, or any vehicles that
operate on a 24–hour
basis.
‐ Any vehicle consistently
operated in a high sand or
dust environment such as
those used on oil pipelines
and similar applications..Vehicles that are regularly
used for short trips of 6 km
(4 mi) or less.
The oil life indicator will show
you when to change the oil
and filter. Under severe
conditions the indicator may
come on before 12 000 km
(7,500 mi).
* Footnote: Under extreme
driving conditions listed
above, it may be necessary
to replace your spark plugs
at more frequent intervals.
For further assistance in
determining the most
suitable service maintenance
intervals for your vehicle,
please contact your
authorized GM Dealer. Extreme service is for
vehicles mainly driven
off-road in four-wheel drive
or used in farming, mining,
forestry, or snow plowing.
Additional Required
Services
—Severe Service
Every 72 000 km (45,000 mi)
.Change automatic
transmission fluid and filter.
.Change manual transmission
fluid. (If equipped)
.Change transfer case fluid,
if equipped with AWD. Do
not directly power wash the
transfer case and/or front/
rear axle output seals. High
pressure water can
overcome the seals and
contaminate the transfer
case fluid. Contaminated
fluid will decrease the life of
the transfer case and/or
axles and should be
replaced.
Cadillac CT5 Owner Manual (GMNA-Localizing-U.S./Canada-16500419) -
2023 - CRC - 5/6/22
Service and Maintenance 475
Diagnostics
.OnStar active, if equipped
.Service history/recall check
Engine Oil and Filter
.Engine oil
.Oil life monitor
‐Reset oil life monitor
Exterior Lights
.Visual inspection
Windshield and Wipers
.Visual inspection
Battery
.Battery visual inspection
.Battery test results
.Battery cables and
connections
Systems, Fluids, and
Visible Leak Inspection
.Engine oil
.Transmission
.Drive axle
.Transfer case
.Engine cooling system
.Power steering, if equipped
.Fuel system
.Windshield washer fluid
Tire Inspection
.Tire pressure, tread depth,
and wear
.Rotation, if applicable
.Alignment check, optional
.Reset tire pressure monitor
.Check tire sealant expiration
date, if equipped
.Check spare tire, if equipped
Brakes
.Check brake system
Visible and Functional
Inspections
.Seat belt components
.Exhaust system
.Accelerator pedal
.Passenger compartment air
filter, if equipped
.Engine air filter
.Hoses
.Belts
.Shocks and struts
.Steering components
.Axle boots or driveshaft and
u-joints
.Compartment lift struts,
if equipped
.Floor mats secured, no
interference with pedals
.Horn
.Ignition lock, if equipped
.Starter switch
.Evaporative control system
Lubricate
.Chassis components
Special Application
Services
.Severe Commercial Use
Vehicles Only: Lubricate
chassis components every
oil change.
.Have underbody flushing
service performed. See
"Underbody Maintenance" in
Exterior Care 0457.
Cadillac CT5 Owner Manual (GMNA-Localizing-U.S./Canada-16500419) -
2023 - CRC - 5/6/22
Customer Information 485
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . 485
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 487
Customer Assistance for Text Telephone (TTY)
Users . . . . . . . . . . . . . . . . . . . . . . . . 488
Online Account . . . . . . . . . . . . . 488
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 489
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 489
Scheduling Service Appointments . . . . . . . . . . . . . 492
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 492
Collision Damage Repair . . . . . . . . . . . . . . . . . . . . . . . 493
Publication Ordering Information . . . . . . . . . . . . . . . . 496
Radio Frequency Statement . . . . . . . . . . . . . . . . . 496
Reporting Safety Defects
Reporting Safety Defectsto the United States
Government . . . . . . . . . . . . . . . 497
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . 498
Reporting Safety Defects to General Motors . . . . . . . 498
Vehicle Data Recording
and Privacy
Vehicle Data Recordingand Privacy . . . . . . . . . . . . . . . . 498
Cybersecurity . . . . . . . . . . . . . . 499
Event Data Recorders . . . 499
OnStar . . . . . . . . . . . . . . . . . . . . . . . 500
Infotainment System . . . . . 500
Customer
Information
Customer
Satisfaction
Procedure
Your satisfaction and goodwill
are important to your dealer
and to Cadillac. Normally, any
concerns with the sales
transaction or the operation
of the vehicle will be resolved
by your dealer's sales or
service departments.
Sometimes, however, despite
the best intentions of all
concerned, misunderstandings
can occur. If your concern has
not been resolved to your
satisfaction, the following
steps should be taken:
STEP ONE : Discuss your
concern with a member of
dealership management.
Normally, concerns can be
quickly resolved at that level.
If the matter has already been
reviewed with the sales,
Cadillac CT5 Owner Manual (GMNA-Localizing-U.S./Canada-16500419) -
2023 - CRC - 5/6/22
490 Customer Information
Calling for Assistance
When calling Roadside
Assistance, have the following
information ready:
.Your name, home address,
and home telephone number
.Telephone number of your
location
.Location of the vehicle
.Model, year, color, and
license plate number of the
vehicle
.Odometer reading, Vehicle
Identification Number (VIN),
and delivery date of the
vehicle
.Description of the problem
Coverage
Services are provided for the
duration of the vehicle’s
powertrain warranty.
In the U.S., anyone driving the
vehicle is covered. In Canada,
a person driving the vehicle
without permission from the
owner is not covered.Roadside Assistance is not a
part of the New Vehicle
Limited Warranty. General
Motors North America and
Cadillac reserve the right to
make any changes or
discontinue the Roadside
Assistance program at any
time without notification.
General Motors North America
and Cadillac reserve the right
to limit services or payment to
an owner or driver if they
decide the claims are made
too often, or the same type of
claim is made many times.
Cadillac Owner
Privileges™
.Emergency Fuel Delivery:
Delivery of enough fuel for
the vehicle to get to the
nearest service station.
.Lock-Out Service:
Service
to unlock the vehicle if you
are locked out. A remote
unlock may be available if
you have OnStar. For security reasons, the driver
must present identification
before this service is given.
.Emergency Tow from a
Public Road or Highway:
Tow to the nearest Cadillac
dealer for warranty service,
or if the vehicle was in a
crash and cannot be driven.
Assistance is not given when
the vehicle is stuck in the
sand, mud, or snow.
.Flat Tire Change:
Service to
change a flat tire with a
spare tire. The spare tire,
if equipped, must be in good
condition and properly
inflated. It is your
responsibility for the repair
or replacement of the tire if
it is not covered by the
warranty.
.Battery Jump Start: Service
to jump start a dead battery.
Cadillac CT5 Owner Manual (GMNA-Localizing-U.S./Canada-16500419) -
2023 - CRC - 5/6/22
Customer Information 499
vehicle is operated, such as
rate of fuel consumption or
average speed. These
modules may retain personal
preferences, such as radio
presets, seat positions, and
temperature settings.
Cybersecurity
GM collects information about
the use of your vehicle
including operational and
safety related information. We
collect this information to
provide, evaluate, improve, and
troubleshoot our products and
services and to develop new
products and services. The
protection of vehicle
electronics systems and
customer data from
unauthorized outside
electronic access or control is
important to GM. GM
maintains appropriate security
standards, practices,
guidelines and controls aimed
at defending the vehicle and
the vehicle service ecosystem
against unauthorizedelectronic access, detecting
possible malicious activity in
related networks, and
responding to suspected
cybersecurity incidents in a
timely, coordinated and
effective manner. Security
incidents could impact your
safety or compromise your
private data. To minimize
security risks, please do not
connect your vehicle
electronic systems to
unauthorized devices or
connect your vehicle to any
unknown or untrusted
networks (such as Bluetooth,
WIFI or similar technology). In
the event you suspect any
security incident impacting
your data or the safe
operation of your vehicle,
please stop operating your
vehicle and contact your
dealer.
Event Data Recorders
This vehicle is equipped with
an Event Data Recorder (EDR).
The main purpose of an EDR isto record, in certain crash or
near crash-like situations, such
as an air bag deployment or
hitting a road obstacle, data
that will assist in
understanding how a vehicle’s
systems performed. The EDR
is designed to record data
related to vehicle dynamics
and safety systems for a short
period of time, typically
30 seconds or less. The EDR in
this vehicle is designed to
record such data as:
.How various systems in your
vehicle were operating;
.Whether or not the driver
and passenger safety belts
were buckled/fastened;
.How far (if at all) the driver
was depressing the
accelerator and/or brake
pedal; and,
.How fast the vehicle was
traveling.
These data can help provide a
better understanding of the
circumstances in which
crashes and injuries occur.