IN CASE OF EMERGENCY
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NOTE:
If the SOS EmergencySOS Emergency Call button
is accidentally pushed, there is a 10 second delay
before the call is placed. The system will issue a
verbal alert that a call is about to be made. To
cancel the call connection, push the SOS Emer-
gency Call button again.
Once a connection between the vehicle and an
emergency service operator is made, the SOS
Emergency Call system will transmit the following
important vehicle information to the operator:
Indication that the occupant placed an SOS
Emergency Call.
The Vehicle Identification Number (VIN).
The last known GPS coordinates of the vehicle.
You will then be able to speak with the emergency
service operator to determine if additional help is
needed.
The SOS Emergency Call has priority over other
audio sources, which will be muted. If you have a
phone connected via Bluetooth®, it is discon -
nected and reconnected at the end of the SOS
Emergency Call. Voice prompts will guide you
during the SOS Emergency Call. If a connection is
made between an emergency service operator
and your vehicle, emergency service operators
may record conversations and sounds within your
vehicle once a connection is made, and by using
the service you consent to having this information
shared.
NOTE:
If you have not subscribed to the SOS service or if
the service is not available or has expired, the
Connect system will display a dedicated screen
when the button is pressed informing you to
contact the national emergency number 9-1-1 (the respective graphic button will be displayed to
make the call if you have connected your mobile
phone via Bluetooth® The call to the national
emergency number 9-1-1 will be made via the
mobile phone by pressing red graphic button
shown on the Connect system display.
SOS Screen Message
SOS Emergency Call System Limitations
When the ignition switches to the RUN position,
the Emergency Call system runs a routine check.
During this check, a red indicator will illuminate
for about three seconds. This signal must not be
confused with a fault warning. In the event of a
malfunction, the red indicator would remain on. If
the SOS Emergency Call system detects a
malfunction, any of the following may occur at the
time the malfunction is detected:
NOTE:
The SOS Call function may not be available for the
first minute after the vehicle is started
The LED next to the SOS button will be contin -
uously illuminated red.
The Emergency Call system is powered by its
own non-rechargeable battery to ensure
operation, even when the vehicle battery is
discharged or disconnected. When system battery is discharged, the instrument cluster
display will show a special message, different
than other messages referring to other types
of faults. In this case, the system works only if
powered by the vehicle’s battery.
The instrument cluster will display a message
alerting you to contact the Service Network
along with a failure warning light.
Even if the SOS Emergency Call system is fully
functional, external or uncontrolled factors may
prevent or stop SOS Emergency Call operation.
These include, but are not limited to, the following
factors:
The key fob has been removed from the
vehicle, and the delayed accessories mode is
active.
The ignition is in OFF position.
The vehicle’s electrical systems are not intact.
The SOS Emergency Call system software and/
or hardware is damaged during a vehicle
collision.
There are network problems that could limit or
impair service operation (e.g., error by
operator, busy network, bad weather, etc.).
If the vehicle battery connection fails due to a
collision or accident, the system can support an
SOS Emergency Call for a limited period of time.
If the battery is disconnected for service, the
system turns off. In this case, it will be possible to
make an SOS Emergency Call only when the
battery is reconnected to the vehicle’s electrical
system.
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